The complaint has been investigated and
resolved to the customer's satisfactionResolved Best Cash Advance — Terrible experience
resolved to the customer's satisfaction
Hello to all my hardworking citizens,
I would like to share my experience with all of my fellow working citizens who have or will decide to use this cash advance/pay day loan company in the near future. The above company “BEST CASH ADVANCE” (bestcashadvance.com) does not stand by their mission statement “MONEY WHEN YOU NEED IT FROM PEOPLE YOU CAN TRUST”. According to my recent experience this is not true. Please read about my recent experience below so this will not happen to you or someone you know.
On 10/07/08 I a returning customer from 2007 applied over the phone @ [protected] for a cash advance loan in the amount of $300 with accrued fees of $54 scheduled to be deposited on 10/15/08 and paid in full on 10/24/08. While completing my application on the phone I was asked by the representative if all my information was currently up to date. I replied no and gave the representative my updated home address along with my current bank account information. I informed Best Cash Advance that since 2007 I have changed banks and the bank account information on file with them was closed.
On 10/15/08 no funds were deposited into my current bank account. I contacted Best Cash Advance to find out what happened and was told that the funds I requested was deposited into the closed account and my current bank information was not updated because I did not request for it to be updated. I informed Best Cash Advance that I gave the representative all my current information along with all the emails that was sent on 10/07/08 with my current bank statement information and the employee it was sent to. The representative insisted that the money would be returned from my closed bank account and will be redepositing into the correct account. I then contacted my former bank to inquire about the funds that were wrongfully deposited and was told that a balance was owed for that account and the funds will not be refunded. I contacted Best Cash Advance gave them the bank telephone number and told them what I was told from my former bank. Later that day I received a call back from Ms. Steinhauser and a conference call was made with my former bank on the line. My former bank explained to Best cash Advance the same thing. After the call I remained on the line with Ms. Steinhauser and she requested for me to forward her the emails that I sent as proof and I did. Ms. Steinhauser also stated that I will receive a call back regarding this mater and I never received a call back for the remainder of the day.
I contacted Best Cash Advance on 10/17/08 to inquire about the status of the loan and to find out who will be responsible for this repayment because this error was not my fault. I was then transferred to S. Steinhauser and proceeded to explain to her my situation again. I was then told by S. Steinhauser that the money was deposited to an account that was in my name and I did not request for my bank information to be changed therefore I will be responsible to pay back the loan in full.
In hopes that Best Cash Advance will take responsibility for their error I contacted them again on 10/21/08 regarding this matter and was told the same thing now from the representative. I then asked to speak to the Director, Manager, or the Owner and was transferred to S. Steinhauser who now announced herself to be the Supervisor. I then asked again to speak to Director or Manager and was told by S. Steinhauser that she was the Manager. When I asked her how can you be the Director/Manager/Supervisor I was told by S. Steinhauser “I am the Supervisor and Manager and that means the same thing” and I will be responsible for the repayment of this loan. I then asked for the names of the Owners and was told they were on vacation and their names can not be given. Ms. S. Steinhauser brushed off my request and then asked is there anything else she can help me with. I told her yes I would like the names of the owners and the company address so I send a complaint letter. I was then told by her that I can send it to the general address and the owner will receive it. Ms. S. Steinhauser asked again if there is anything else she can help me with I replied again I would like the names. Ms. Steinhauser stated “I am not going to argue about this you are responsible for this loan repayment” and hung up the phone.
My recent experience with Best Cash Advance was enormously poor. The customer service I received from the managerial staff S. Steinhauser was unfair and extremely unprofessional. Ms. S. Steinhauser at Best Cash Advance made a huge error and didn't hold her self or the individual(s) working on my loan accountable for it. This I feel is totally against their mission statement “MONEY WHEN YOU NEED IT FROM PEOPLE YOU CAN TRUST”. Unfortunately, the end result was for me a returning customer to pay for their mistake. I personally will never recommend this company to anyone seeking to borrow money in advance. BEST CASH ADVANCE IS NOT PEOPLE YOU CAN TRUST. BE AWARE BEFORE APPLYING FOR YOUR NEXT CASH ADVANCE LOAN WITH THIS COMPANY!!!