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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:14 pm EDT
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Best Buy scammers

My son has a learning disability that requires him to use a computer in school. We purchased a compaq laptop computer from best buy on 9/16/06. We added an all inclusive 3 year service plan as told to us by the salesman. Up until recently we had not had any problem with this computer. Several weeks ago we took the computer to the geek squad at best buy. My son explained the problems the computer was having and a diagnostic was done. The service tech claimed he could find nothing wrong. In less than a week, the computer was shutting itself off each time my son tried to use it. We took the computer back to the geek guys on 12/19/08. My son again explained the problems as we were told that best buy would send it out for repair and it would be 2 to 3 weeks. This was not that big of a problem at the time because it was the holidays and school was closed. On 01/07, my son called best buy to see if his computer was back, since school is back in session and he is having a very difficult time without it. They put my son on hold for a few minutes. When the geek guy got back on the phone he told my son that ten minutes ago they realized his computer could not be repaired on site and would now send it out for 2 to 3 weeks for repair. (We had best buy on speaker phone so I did hear this conversation myself.) My husband called and spoke to the store manager later that day and was told all he could do was "expedite" his repair order. So, basically we paid an additional $250.00 At purchase for a service contract that covers absolutely nothing. Now, as a family, we have purchased thousands of dollars worth of products from this store, each time purchasing a service contract though never needing to use one. How does best buy get away with this? I was clearly told at the time we purchased my son's computer that anytime during the next three years his computer would be repaired or replaced in a timely manner. This computer was $500.00 And like a fool I paid another $250.00 For a service plan that doesn't cover anything. And, to add insult to injury, we just purchased a new desktop computer over the holidays and paid for another useless service contract. We will never use best buy again. My son is so upset. He can't get through another 3 weeks without his computer. I just looked into renting a computer for him and that will cost $400.00 For 3 weeks. I may have to buy him a new laptop, but I won't be going to best buy! I would think that in this economy, big stores like best buy would want foster good consumer relations. Today alone I spoke with teachers, mothers, students, even my doctor about not shopping at best buy.

I found out I am not the only fool in this town! Not really very comforting.

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Lenny
, US
Jul 04, 2009 6:54 pm EDT

I purchased a Westinghouse 32" LCD TV from Best Buy in 2005. When I purchased it I was also offered an extended in home warranty which I bought. It was presented to me as a no hassle, prompt action, repair/replacement insurance that was worth the $400.00.

I started having problems with this TV late October of 2008. The TV started having splotches on the screen that seemed to grow. I called Best Buy concerning this problem on 18 November 2008. The technician scheduled me for an in home visit on 5 December 2008. Their reasoning for not being able to schedule an appointment for earlier than 3 weeks is lack of manpower. I received a call from Best Buy on the morning of 5 December 2008. The technician had called in, and there were no other technicians available; they also stated that they need to reschedule and that it could be another 2 weeks before someone is available. They told me the alternative was to schedule an appointment for a week later, (12 December 2008) in which a 3rd party repair center would take care of the repairs. I accepted this appointment.

I received a call from (the 3rd party) on the evening of 11 December. They explained to me that they had scheduling conflicts and would like to reschedule the visit. I told them that this was not acceptable at all. They kept the appointment and they service technician visited us on 12 December. The technician took a look at the TV and decided that the back panel was seperating from the front panel. He wrote on the work order in the Service Performed block "Needs Panel" and "2 Weeks". This turns out to be abigous since he did not explain what 2 weeks meant.

I called Best Buy on 15 December to find out what that status was. At that time they stated that they had no status and that I needed to give this 3rd party 3 business days to update their records. Since this call I have called Best Buy on 6 occasions and have spoken to 9 seperate Best Buy customer service reps to deal with this. I have been told that the parts have been ordered, then I was told they never were placed on order, they also told me that no one knows for sure until the 3rd party is contacted. As of the 26 of December no one knows the status of the repair or part, including myself. It has been over 5 weeks and the TV is still not repaired.

The bottom line is I paid $400 for an "insurance" policy that does not seem to deliver. I have received misinformation and the run around and my TV still has growing splotches.

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Ashley
, US
Aug 05, 2009 6:01 pm EDT

I was trying to find out what to do with the tv, (LG plasma 42"&home center system) we bought in sept of 07 because the sound is not working right. I have an extended warrenty with best buy techs, and i was speaking to Mark the asst. mgr. at the westland store located on cowan rd. explaining the problem with the tv and the geek squad in which i first called for repairs. The geek squad said it would be a 200.00 dolaar charge for them to come out and check the tv, i said no and called the store again, they set up a time to come out today 6-26-08 between 8 and noon fine, today they called before they came out and said there would be a 100.00 dollar charge and it had to be paid in advance before they would send anyone out..i then called Mark the asst mgr. and was explaineing the problem i had with the tv and the geek squad and he plain out right hung up on me...To me that is bad bussiness and i guess best buy atitude is anything you want untill you buy it and take it home then it is your problem..Never agian will i buy another item from best buy or at least not this store, they must be trained to do this in order to sell a product then it's your problem..Take my advice don't go to this store bad personel they will sell you anything then it's your problem not theres, they just have to hang up on you...

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5:07 pm EDT
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Best Buy - geek squad tv installation

I contracted with Best Buy to put a LCD TV on the wall. the first time they came out theyhad the wrong bolts. They said they would order new ones, after a week I called and no one had ordered any. I ordered them on the phone and two weeks later they came out to install with the new bolts...You guessed it wrong bolts. Now when I call back no one really...

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5:20 pm EDT
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Best Buy awful, awful, awful

I PURCHASED A $1, 100.00 L G dryer Nov. 28, 2003 which was delivered Feb. 17, 2004, I also purchased a 5yr warranty, which has been used once for the same dryer. Just prior to the expiration of my warranty, the first day for repair was Nov. 28, 2008, called left stating they were unable to make it called and get another appt., then I was given an appointment for Dec. 11, 2008, no show, around that time my day passed so it took me sometime to get things together. I called again on Jan 16, 2009 and was given an appointment of Jan 30th. Well on the 27th of Jan they called and changed the appointment to Feb. 7th, 2009. Now that I'm requesting an earlier appointment I am now been advised by a supervisor in consumer relations, I am out of warranty and I would have to pay for any repair work.

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5:36 pm EDT
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Best Buy stay away

Stay away from this company. I ordered components early November...was told it shipped December 15...asked for a tracking number and was told I was a crook. Thankfully my CC company was able to get me money back. The owner's name is Ken...he is very rude and would not send me tracking information. Just google their name and you will see many more instances of how they treat their customers.

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Poke N FL
Jacksonville, US
Sep 10, 2011 4:25 pm EDT

placed an oder for golf grips and supplies ($155.42). They showed "processing" for 4+ weeks then "shipped" on 8/19/2011. Order never received, emails and phone messages not responded to, etc. I called bank and stopped the payment and emailed BBGS to inform them of the cancellation.

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V. DeGiorgio
Mansfield, US
Aug 16, 2009 12:02 pm EDT

Ordered product on June 9, 2009 and credit card was charged. Have not received product as of August 16, 2009.

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Best Buy Golf Supply
Orangevale, US
Dec 03, 2013 7:58 pm EST

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicly apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

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Brittany1024
, US
Mar 30, 2011 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also have the same problem. No one will call me back or tell me where my item is! It's been 3 weeks and nothing to show for it.. Never do business with people like this.. I will be calling my credit card company for a refund.

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Best Buy Golf Supply
Orangevale, US
Mar 19, 2010 11:52 am EDT

Dear Mr Degorgio, We are showing that your order was delivered to you can you please give us a call so we can find out what has happened. Thank you very much Best Buy Golf Supply.

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2:25 pm EDT
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Best Buy customer service and repair

I purchased a brand new laptop from best buy on 8/5/09. Purchased Kaspersky internet security 2009 per the advisement of the clerk. On 8/24/09 My computer stopped working properly. I called Best Buy and they told me to bring it right in. They then said they had to run a diagnostic on it. It took them 9 days to accomplish this task. Then they called me and advised me that my computer had a virus. Um, ok... I have Kaspersky, how did it get a virus. Well we dont know stated the GEEK SQUAD Agent. I asked myself what was wrong with this picture... So I told them i would be down the next day to pick up my computer and I wanted to know what was wrong with it when i arrived.

We dont know what is wrong with it, we just know it has a virus and it will be 158.00 dollars to fix it. I then asked him for a print out or something showing me what kind of virus, or the location of the virus so I had some kind of proof as to what was wrong with my NEW LAPTOP... He could not do that, he said the machine does not give a printout. I than asked him how he knew something was wrong with it than... Still no suitable answer to my question.

After stating to him that I was not going to pay for something that may or may not be affecting my Laptop. And that I wanted proof, you know a piece of paper stating whats wrong. Would you take your car to a mechanic to have it fixed without getting a print out or something in writing telling you what was wrong with your car? I then took my computer home, ran a full scan through Kaspersky, you know the anti virus i paid for, and it said i had a trojan virus. WOW... No kidding. The virus has been taken care of, didnt cost me anything.

GEEK SQUAD... YOU GUYS ARE IDIOTS! You have such a wonderful scam going on. Your taking advantage of people who just do not know any better. For those who believe that they may have something going wrong with their computer. Please, ask someone who knows. Not the GEEK SQUAD...

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RCG6099
Allston, US
Feb 18, 2010 1:44 pm EST

Geek Squad and Dell both suck. I bought a Inspiron 1525 a year and a half ago. The hinge broke on one side. I took it to best buy, they wanted to charge me almost 90 dollars just to say it was a broken hinge, then order the part from dell, and then pay for the part at obviously a marked up price, and then labor to install. It is ridculous that i would pay them 90 dollars to say the hinge was broken when it was open and broken off. Also dell sucks. I have found out frm surfing the web that this is a common problem with this particular laptop. Dell should be made to replace the parts for free.

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gnarkill5821
, US
Oct 05, 2009 5:50 am EDT

@Melissa L

Wait! Geeksquad charges money for performing services on a computer? They are trying to get paid for their time and expertise? This almost sounds like a mechanic getting paid for a routine oil change! Outrageous.

@GeekSquadpplrstupid

Sounds like the agent you spoke with either very untrained... or very new. First of all to remove an infection from a computer under MFG warranty it is only $129.99. I don't know where $158 came from. Cheers for asking for a print out (the tools Geeksquad uses have print buttons). Reading and understanding this print out is another story. Different infections(virus / spyware / malware) have different removal processes, traces on your system, and varying levels of access and control on your machine. In your case it sounds like it was either some tracking cookies (low to no threat) or some easily removed traces of adware on your system. Now (the best part) is this all could have been determined in 10 minutes when you first waited in line. If the agent you had first spoken to (who told you that they needed to run a diag on it) had taken a few more minute to run system analyzer on your machine. Then determined how severe the infection was (in this case not severe, hence Kaspersky cleaned it easily) and sent you on your way.

So I agree that you had a terrible experience with a particular store, I would recommend either trying to find a knowledgeable technician within that store or going to a different one. Is Geeksquad running a scam? Not at all.

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Melissa L
?, US
Sep 05, 2009 2:41 pm EDT
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I totally agree with you on this, Geek Squad is charging people tons of money for simple tasks that take like 5 minutes to do and are easy enough for a computer illiterate to figure out. I feel sorry for anyone that calls Geek Squad for their computer issues.

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9:04 pm EDT
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Best Buy bait & switch 2

here is what i wrote before to best buy. still absolutely no response! incredible the lack of response. i will never ever set foot in one of their stores again:

here is email i just sent to best buy:

i went to your store in enfield, CT today to look at 2 big screen tv's advertised on the front page of your weekly circular. after searching exhaustively, i could find neither on display. a store employee who was talking to another customer was there, and i waited until a lull in their conversation to excuse myself and ask if they were on display. he said he'd have to look it up, then ignored me. i left to search again, saying, "when you get a chance, please look it up". i waited another 10 minutes, again not finding the advertised items. there were other sales people in the store, but none in that department, and no one approached me to ask if i needed assistance, even though i think i made it obvious as i wandereed down the aisle, comparing the items to your circular. mind you it was dinner time, about 7PM, and there were few customers in the store.

now i dont begrudge your employee from finishing his first sale (if indeed that was what he was doing, as they seemed to be having a lot more laughs than i usuaully have with salespeople). but the lack of assistance led me to just leave the store. back when circuit city was in business, whenever i went in there i was helped immediately. thats why i bought fridges, ovens, microwaves, stereos, airconditioners, and other things from them. in other words, you customer service sucks. well there is nothing i can do about that, except keep out of your stores in the future -- and ps -- when i boycott a brick and mortar establishment, their internet version gets the same treatment.

further, i find it astonishing that you would go to the expense to advertise products on the front page of a national circular, and then not even have them avalable for inspection during the time they are on sale. except, of course, unless you are doing the old bait and switch: advertise a good deal just to get people in, then not have the item available. and that is something i can do something about, as i believe it is illegal under consumer protection laws of both CT and MA. I will contacting the consumer protection agencies of both states forthwith. -- joe

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10:58 am EDT
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Best Buy laptop held hostage by the geek squad

On July 27th, I took my laptop to the local BestBuy Geek Squad to repair a crack in the screen. I wasn't sure if it was covered under warranty - apparently not - so agreed to the repair cost and paid a deposit. After a reasonable 3 week wait, I called the local store to find out the status. The employee had no information except what was on the tracker, that of course, I could read myself. It's now September 3rd, and my laptop is still not repaired. A couple of weeks ago I complained on the online corporate website about the bizarre length of time this is taking and received a phone call from a store employee last Fridaywho just read over the phone everything the online tracker stated - laptop received, parts ordered, being repaired -then on 8/17 parts were ordered again and nothing has been posted since!
Needless to say, I have lost all confidence in Best Buy and the Geek Squad and will never purchase another item from that franchise.

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12:40 am EDT
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Best Buy Bait & switch

Here is email I just sent to best buy:

I went to your store in enfield, ct today to look at 2 big screen tv's advertised on the front page of your weekly circular. After searching exhaustively, I could find neither on display. A store employee who was talking to another customer was there, and I waited until a lull in their conversation to excuse myself and ask if they were on display. He said he'd have to look it up, then ignored me. I left to search again, saying, "when you get a chance, please look it up". I waited another 10 minutes, again not finding the advertised items. There were other sales people in the store, but none in that department, and no one approached me to ask if I needed assistance, even though I think I made it obvious as I wandereed down the aisle, comparing the items to your circular. Mind you it was dinner time, about 7pm, and there were few customers in the store.

Now I dont begrudge your employee from finishing his first sale (if indeed that was what he was doing, as they seemed to be having a lot more laughs than I usuaully have with salespeople). But the lack of assistance led me to just leave the store. Back when circuit city was in business, whenever I went in there I was helped immediately. Thats why I bought fridges, ovens, microwaves, stereos, airconditioners, and other things from them. In other words, you customer service sucks. Well there is nothing I can do about that, except keep out of your stores in the future — and ps — when I boycott a brick and mortar establishment, their internet version gets the same treatment.

Further, I find it astonishing that you would go to the expense to advertise products on the front page of a national circular, and then not even have them avalable for inspection during the time they are on sale. Except, of course, unless you are doing the old bait and switch: advertise a good deal just to get people in, then not have the item available. And that is something I can do something about, as I believe it is illegal under consumer protection laws of both ct and ma. I will contacting the consumer protection agencies of both states forthwith. — joe

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Valerie
, US
Jul 08, 2008 2:00 am EDT

Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one in the store. He walked me to the register where we were met by some managerial type idiot who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaten), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.

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Samara
, US
Sep 28, 2009 4:44 pm EDT

My husband and I recently went to Best Buy in Paramus, N.J. to purchase a new washer and dryer. After taking time to find the pair we loved we then proceded to buy them. Before we left the store we were informed that they no longer had the washer, they were not making that model anymore. Disapointed, the superviser gave us and option to buy the floor models for a bit less money. We agreed, so they did a return on our sales slip and gave us our delivery date. We inspected the machines and had a form to fill out showing what scratches were on the pair. When they arrived there were many more [very noticeable] sratches on the both of them. I was very upset and should have told them right then and there to bring them back, but needed a washer terribly! Before I even had time to think one of the delivery men took a scrubby sponge off of my slop sink and started to scrub the scratches. He totally ruined it now! The paint was scrubed off! The other driver felt so bad he said he would hook up my dryer for free![we paid for the washer hook up but not the dryer] I even gave him a $20 tip! for doing that. Still upset he informed me to call the Best Buy in Paramus and they will help me or even let me return these if I wanted to, so I said O.K. He had me sign a pink slip stating that the machines WERE DELIVERED. That Saturday my husband and I went to the Paramus store with my picture phone showing them what happened and they offered us to pick out another set. When the warehouse faxed the paper I signed it wasn't what I even signed! I asked for the origanal of what I signed and no one would let me have it! I never signed a paper that asked if ther were any damages to the machines and cirlcled NO! Somehow they actually put my signature on that line and got away with it! It seems to me that this is illegal! So, we left the store with nothing, but a phony paper I didn't sign. I didn't want to get the driver in any trouble, but he took the paint right off of my washing machine and I have to look at it every day! and know that they are doing very fishy things in that warehouse. I had a witness with me the day this all took place, but I'm not in a position to hire a lawyer to help me. If I had the origanl paper I signed it would show I signed only that they were delivered! Not that there was no damage during delivery. Oh I even called the manager at the warehouse and she was extreemly nasty to me when I requested the original paper I signed, and told me NO! So I am left holding the bag and not knowing where else to turn for help and even a little justice, as they put my signiture on another form I never signed, and got away with it! It would give me great pleasure to just get the original paper I DID sign, not what they scamed up.

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Vrendale
, US
Aug 18, 2010 9:59 am EDT

My laptop was making a LOUD "whiiiiir-ing" sound for a week or so and was driving me nuts! It was still working okay, but the sound was obnoxious! I decided go into Best Buys Geek Squad to have my computer diagnosed and repaired. The guy working almost laughed at me when I was explaining my problem and said (as if I should have known) "Thats the FAN!" - "Okay, fantastic, its the fan... can you fix it?" He told me he would get to work and that they'd call when it was fixed.

I recieved a call from the same gentleman the next day explaining my computer wasnt salvagable and then proceded to reccomend new machines for me to buy. I made it clear over the phone I wasnt interested in buying a new mchine that my budget was tight and there wasnt room to buy a new computer, I needed this one to last another 2 years or so. I went in to pick up my "unsalvagable" laptop later that day and was again, bombarded with endless sales pitches for new laptops. Already upset my computer was supposedly toast, I became very frustrated with him not understanding I DID NOT WANT A NEW COMPUTER. I took my laptop and left.

I needed a second opinion before I retired my laptop. I was going to be SURE before I chucked it into the trash. I called a company called Secure Remote Support and explained my situation. The technician I spoke with told me to send in the computer and they'd check it out for free, and let me know if it was in fact dunzo. He told me that if it was repairable he would let me know the things needed to be done and the cost before billing me. I sent in my computer and the day they got it he called and explained it WAS fixable and I just needed a new fan! I was so relieved I didnt have to retire my computer for good! I gave him the go-ahead and he fixed it all up and sent it back to me within that week. It works as good as new and I dont have to listen to that obnoxious WHIIIIRING sound anymore.

Im done with Best Buys Geek Squad where they seem to only care about THEIR bottom line, not mine. Best Buys Geek Squad thought I would just drop everything and buy a new computer because they insisted my computer was done for - and its sad to think there are suckers out there who fall for that ploy. Im glad I found a company that puts the customer first and provides you with the services you need and doesnt try shoving extra purchases down your throat. Thank you secureremotesupport.com. Do your research before taking your machine to Best Buys Geek Squad. Youll be glad you did.

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Bartex
, US
Aug 30, 2010 2:31 pm EDT

Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!

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Wenchine
, US
Jun 30, 2011 7:18 pm EDT

We have paid approximately $50.00 per month for two years on insurance with Best Buy to cover our payments in the event that my spouse lost his job, or in the event of disability or death. My spouse did loose his job on 2-24-09. We filed a claim and have been denied. They are saying he must be collecting unemployment checks or this does not cover us. We never heard anything like this until we filed a claim. I wrote an appeal letter and they are saying they never received it. I faxed the same information proving that he did loose his job due to an accident. They still say they do not have the appeal even though I have a confirmation that it went through. I have been three months trying to get this taken care of. They did not mind charging us the money every month for the insurance and raising our bill to enormous amounts by adding this on. They never had to call us for the premiums and now that we need to use this protection that we thought we purchased, it appears to be a farce.

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NEVER purchase from BEST BUY
West Valley City, US
Apr 01, 2012 4:51 pm EDT
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As a family we have bought several computers from Best Buy. I was warned when I went to buy my new computer to NOT buy from Best Buy from the rest of my family, since they had found themselves in the position of having to take back their computers repeatedly for fixes. However, I did not listen. So I am finding myself regretting the decision to buy from this company. I purchased an ASUS from Best Buy in October. Within four days the computer crashed. They assured me this was a good brand, it was the brand the "expert" in the store recommended for my needs. They replaced the computer and within four months, the hard drive crashed again. This time they would not listen to my concerns that the brand was bad. The inept Geek Squad said they would and could back up my files and they would repair the hard drive but refused to consider another brand of computer. After three weeks they hounded me to come and pick up my computer (after not having time to pick it up within three days after the supposed repairs were finished). When I did pick it up, not only was it not ready, but they THEN informed me that they were not able to safe any of my files. They acted like they were doing me a favor by not charging me for the cost of the data back up. They then said their "I'm sorry" line and said they would have the computer ready the next day. They did not. When it was finally "ready"...can you guess...it was not working. Drives are missing, no office installed. So of course when I called the Geek Squad, they were unavailable to take my call. I have learned my lesson. I will never, ever walk into Best Buy again. I will make sure I tell EVERYONE I know to avoid the rip off artists known as Best Buy, the Walmart of computers. Shame on Best Buy for stealing money and shame on me for not listening to my family.

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Nailake
, US
May 01, 2012 8:22 pm EDT

I went to the Best Buy store on Eawst Skelly Drive to look at televisions. It took soome time for a clerk to come buy. After a young man contacted us after requesting him to do so, he reviewed the tv options for us. We went home to think about these. We returned the next day, October 20, 2017. Again it took sometime to find a clerk. As I came into the store several employees were having a good time yelling to each other, one even climed on a desk to look over a backdrop at the cell phone counter to engage other clerks verbally. We had to again find a clerk.

Finally a contact was made. This young man suffers greatly fom some sort of hypertension. He had some object tied to a cord around his neck. He was constantly twirling it in from of his face. ZZZZZI finally asked him to stop. We did select a TV and purchased it. We thought we had asked the right questions that would allow is to take the TV home, plug it in and see the upgraded TV (direct TV). We did get it working with; the same quality as the old one. As we inquired around we found that several steps had to be taken to get direct tv quality on the screen.

I retured to store to experience the same chaos as the night before. Clerks more interested in visiting with one another than servicing customers. I left the store and went to the Best Buy store at 71st and 169. A very knowledgeable young man answered all my question about how to get the tv showing the direct tv quality. A vast difference from the store where we bought the Samsung tv. Some supervision is certainly seems to be needed at the Skelly store.

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denise15
, US
Jun 27, 2012 6:03 pm EDT

They have been advertizing several items for months that they don't have, when called they said call next week, I've been calling for next week for months. I finally called the corporate office last week they said they were not going to be getting that brand of computer again and they would remove it from the site, well so far they have changed the price 3 times but never removed the items. I just called again was told that it's not their fault or their problem, I said it is their fault, because their site says "sold out online" which implies they have it somewhere in a store or warehouse and their stupid employees think so too because they keep saying to call back it may be on the next truck. I think this is a way for them to string people along and hopefully they will keep looking and just buy something else.

Valerie
Valerie
, US
Apr 14, 2008 4:11 am EDT

I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not the shipping cost. They said this is the policy so I got ripped off for $10.00. After many calls & emails to Best Buy they would not authorize the shipping refund. Just one incident as this will cause a customer to shop elsewhere & I have spent plenty there in the past.

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totally disgusted
,
Nov 04, 2008 7:33 am EST

I purchased a home computer about 7 months ago from Best Buy along with the extended warrenty. Every time I take it in for repairs they say its not covered. The 1st time I took it in they told me I didn't have enough memeroy and sold me more I had it only 1 month when that happened. My brother told me that their Geek Squad was wrong since I had plenty of memeroy left. I then took it in for my program crashing. They again said it was due to not enough memory. I told them baloney since they had just installed more. Let me say that I don't download alot either. Then I had a error msg concerning my hard drive and that it was it couldn't be read. They again said it was not covered and wanted to replace a part for nearly $200 cost to me. Their in the business of making more money off of people than honoring their warrenty

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Best Buy credit card scam

Consumer beware of best buy-hsbc ccount fraud. It occured to me last night that this has to be a scam and decided to goggle the internet, I am not surprised to find so many of the same complaints. Since late 2008 I have been fighting with this company. Before ever going late while I was at a low interest rate I applied for a "hardship", 0% interest, fixed payment plan until the account is paid off. I was told, they would debt 3 payments (All they could do in advance) from my checking account, to call in the last month and issue 3 more payments (This would be on going). Imagine my surprise in feb 2009, when they called to collect on a late payment, stating my account was never set up after the first 3 payment, they had no record of my authorization to debit 3 additional payments and that I was now off the program. The rep for hsbc stated I could never be put back on the program once I was taken off. They raised my interest rate to 21%, charge $39.00 late fee and $15.00 check fee to take my payment at that time to correct my account (More than once). I have called on a monthly basis trying to get this corrected since march 2009, it is now going into september and nothing has been done. On august 24, 2009 I called hsbc again with a complaint off having $105.42 in late fees and interest added to my account. Every phone call, is answered by an overly friendly customer rep with a middle eastern accent, the calls are not being answered in the u. S. (I asked). I get passed around to different departments, each person wasting time listening to my complaint only to tell me can't help me and need to transfer me again. I estimate I have spent up to 12 hours in phone calls. Last week I was told they would pull the phone record tapes to review the calls I have made to determine where the error has occured. I asked if I would get a written letter as to the finds and I was told absolutely not that someone would be calling me in 2-3 days. No one ever called. When I called yesterday after getting the statement the same cycle began again, transferred after 10 minutes, put on hold 5 times, at 44 minutes (Indicated on my phone) I finally hung up while waiting for someone to come back on the line. This is a scam. This is a company who intentionally defaults accounts to collect late fees and escalates interest rates for profit. I have no idea how to fix this other than to file a complain on every website, the better business bureau and the state attorney general's office. This company needs to be stopped.

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Valerie
, US
Sep 09, 2008 7:35 am EDT

If you buy anything at Best Buy do not apply for their credit cards. I made this mistake TWICE (yes I am an idiot). Best Buy wont do anything for you if you need customer service concerning their credit cards. They refer you to the actual cardholder: HSBC Bank. If you try to call HSBC you will NEVER reach a human being no matter what path you take through their phone menus.

Pressing, 'Zero' does nothing but, repeat the same useless message you just heard. If you call Best Buy and tell them this, they will give you another number for HSBC. Guess what? You wont reach anyone there either. Pay the card off in full and guess what? They send you another bill for meaningless charges. Pay those off and - you guessed it, they will charge you some piddly sum under $2 in hopes that you wont pay that in time and they can add more.

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BestBuyComplaint
, US
Sep 15, 2009 10:44 pm EDT

I can't believe that consumers must pay to make payments if they are not within the 3 days before the due date. This should be stopped. When I opened up my Best Buy credit card (the biggest mistake ever) I purchased 5 computers. I was given a $2, 000.000 credit limit, but the computers exceeded $2, 000.00. The salesperson said it was fine that they exceeded the amount and that Best Buy wouldn't do anything if they did. They exceeded something like $200.00 over. I was in arrearage for over 2 years! In spite of making decent sized payments around $65.00 per month, I was never able to catch up with the over amount. I too ended up paying a day before my due date and had to pay an additional $15.00 to pay Best Buy because I did not pay them 3 days before my payment was due. This is a big joke and I'm surprised that our government is letting them get away with this. At the looks of this, I will pay Best Buy for the rest of my life. Not to mention, that one of the computers and monitors were opened and broken! I took them back and Best Buy REFUSED TO ALLOW ME TO RETURN THEM. I told them the box was taped when they gave it to me and I paid for a new tower and monitor. I GOT STUCK WITH A BROKEN COMPUTER THAT GIVES ME A BLUE SCREEN since day one and I had to pay FULL PRICE IN SPITE OF MY COMPLAINTS. I got scammed by this company and even more scammed with this outrageous interest and these payments. I lost some income over this summer and my first payment is late (not 30 days). My bill shows that I owe 3 times the amount, because of the late fee they added. I tried calling and of course get the people from India who keep on repeating the same things over and over. I asked if I could get my payment lowered and she kept referring me to Consumer Credit Counseling at [protected]. Each time I call them, they are closed, so I get nowhere. HSBC has no hardship program and customers call in asking for help, all they do is get them deeper and deeper in debt by adding on their late fees and requesting for large amounts of money. I'm fed up with all the money I've paid Best Buy especially since I'm stuck with a broken computer from day one when I paid for a new one. It's amazing how Best Buy can get away with this and no one steps in to put a stop to this. The consumer will have no alternative but to go bankrupt. If a credit counseling steps in, the consumer will still suffer with their credit report, so why even bother? It's time all credit cards start working with their customers especially now when job loss is at an all time high and no one asked for this economy.

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nan hol
Southlake, US
Aug 28, 2009 12:39 am EDT

they are a pathethic company--tried to pay on line--they will charge you late charges if you pay within 3 days of due date--the lady said "well it's in your contract, but she would waive it this one time for me" I've paid my bill off & hope these crooks are dealt with

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Best Buy online toshiba notebook order

Hi,

I ordered a toshiba laptop on bestbuy.com by online shopping at the date of 12 August. My order number was BBY01-[protected] . By 12th of August i got an email saying that my order was completed and it would be ready for shipping within one day and the estimated delivery date was before 20th of August. But i got no e-mail after that. So on 15th of August i sent another e-mail and asked the status of my order. I got a response on the 16th of August saying that my order was back ordered and they were waiting for the supplier... So i wrote another e-mail and complaint about not informing me about the case before my e-mail and asked if it could be delivered before 23th of August since i wil leave US at that date. And got an e-mail on the 18th saying that it wouldn't be possible to deliver my order before that day, and i could cancel my order by replying that e-mail if i'd like. And at the same day i replied with an e-mail asking to cancel the order. I got
no response! than i wrote another e-mail using my bestbuy account, and got no answer. On 19th i wrote my third e-mail to cancel the order, got no response!
So at 20th of August icalled the customer service and asked to cancel the order, they told me that my order was ready to ship and she was not sure if she could cancel it, but she would inform me with an e-mail about the case. Guess what? They did not send me any e-mail! Now i am travelling out of US and will not be able to get my order, and i can not either cancel it! What will happen to the Money i payed now?

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Melissa L
?, US
Aug 22, 2009 6:32 pm EDT
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Maybe you should have called them in first place! Don't always rely on email, a lot of times you either never hear back or it's not for a long time when you get a response.

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Best Buy geek squad - customer service

My complaint:
I am amazed at the lack of accountability from floor geek to corporate "human" customer care representative.

The entire organization uses policy and automated services to deflect responsibility and ownership to its customers.

Do not buy best buy~ they do not care who you are, what your circumstances; there are nooo humans.

I did not talk to one person that had an ounce of control or accountability. No matter how many mistakes on their part, I was not worth a dime of the thousands of dollars I spend at their stores.

My story:
Long story short… I brought a laptop in for repair. It is my son’s in the air force. Came to pick it up, had them boot the machine up and it wouldn’t even post. I got a smart a$ answer. “i’m sure they did a hardware check.” ok? Now what?

I asked to escalate. I got a 1-800 number. Then they asked the desk girl to call. I got the same voice recording. They “over-nighted” the laptop to geek city (Yes I said geek city) in louisville ky (Had to find that later too)

They never marked as a “re-do” so the work was never done. Another week later, no response. Found corporate office numbers. Talked to 3 folks there and still no one that cares. Here I am 24 hours until I go see my son that is serving all of us, can’t even bring him a laptop.

The excuse I hear over and over, sorry I have to follow the process, there is no one to talk to. Oh... And they are soooo sorry.

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Best Buy overcharged

I was in the market to buy a Whirlpool - 9.7 Cu. Ft. Frost-Free Top-Mount Refrigerator Model: ET0MSRXTQ. Best Buy offers this refrigerator, but does not stock it (at least not in Michigan ... I used Best Buy's store locator to find a store with the product in stock).

I could not order the product on-line with a store pick-up option. Delivery costs $70, which I wanted to avoid since the refigerator is small and I could pick it up at a store a couple of miles from my house.

I used the "click to chat" option on the ordering page. The assistant could not answer the question as to how I can place an order on-line to pick it up in the store. Instead her only asstance offer was to provide me the telephone number of the store (which I already had), saying I would have to arrange something with the store. I asked her to make the call and arrangement ... she said she could not.

So, I purchased the item on-line from Lowes for $10 less, including free delivery and it was delivered to my home the next afternoon.

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valdostafactchecker
, US
May 27, 2012 5:22 am EDT
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Okat and my question is if you bought it from lowes. how did Best Buy overcharge you? Lame man

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Best Buy charged my credit card twice

I bought a sony vaio laptop from the best buy in alexandria VA on jefferson Davis Highway and i put half on my credit card and the other half on my check card, when i checked my check card they had charged my card twice for the same price. When i called my bank they told me to call Best Buy and to have them call and they would in return recredit my account for one of the amounts when i called the Best Buy they were rude and not helpful..They were not listening to what i was saying and was very quick to say if you dont like what were sayign then call corporate. They were very unprofessional and handled this situation in a nasty way. I then contacted my bank and hopefully they will only actually take one payment out but in the mean time i have to go without 450.00 for up to 8 days. This is completely ridiculous.

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Best Buy warranty

purchase computer and extended warranty-however coffee spilled on computer and burned out motherboard-when i brought computer back to best buy with my warranty-they explained i didnt purchase the deluxe warranty and spill wasnt covered-i was never explained deluxe warranty-as when i purchase computer-i told salesman computer was for myself and 16 yr old son-i want full coverage-i had to pay shipping and handling today-and i didnt think i should have-i want my computer warranty at full coverage-like i was told and also not to be charged for repairs-my number to be reached at [protected] [protected]@yahoo.com

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ROSE BARKER
Akron, US
Mar 19, 2009 11:18 am EDT

I am very unhappy with my service with Best Buy. I purchased an Insignia LCD HD TV in April 2007. Model 32 LCD-NS (discontinued model). I called for service, and it took 18 days for someone to come out to look at it. (that was the 1st appt available, fortunately I was available!) On Feb 28, The technician was here for a whole 4-6 mins, and informed me that he had to order a part, and that I would receive a call within 3 days to set up an appt to have them fix it. I had been without a TV for 3 weeks. I didn’t receive a call, but I received a email statement (bill) in an amt that exceeded the amt I paid for the TV. On March 2, I sent an email to customer service and never received a reply. After multiple calls to customer service, I asked to be connected to the consumer relations department., March 5. I spoke with Billy, and he said that this was wrong, and that he would get me a voucher for a new TV within the next 3 days. He apologized, and said that this should NOT have been overlooked by the Geek Squad, and that he (Billy) would fix the situation. He got a geek squad manager on the phone, Gary, to apologize. Again, they said that I would receive a call within 3 days to get a voucher for a new TV. I DID receive a voice message 4 days later, that said that the request that I submitted that the ‘unavailable part request’ was denied, and that I would have to wait for the part. I did not apply for an ‘unavailable part request. I applied to have a new TV because the amount they are charging to fix the TV exceeds the amount I paid for the TV. I have made at least 9 calls, and the only person who remotely acted in my behalf was Billy. However, his actions did not do ANYTHING for me. And no one is helping me. When I call the store, they say that they cannot help me and that I have to deal with 1-888-BESTBUY.

It is March 11, and STILL NO CALL.
Today I made another call to 1888bestbuy and was connected to 1800geeksquad. I spoke with Angela, who was VERY KIND. She said apologized and said that it is inexcusable that I have had to wait this long for a response and that I have been treated in this way. She said that I need to speak with a supervisor. I waited on hold for 8 mins…then Angela came back on the phone…not a supervisor…and said that I have been approved for a new TV. JUST LIKE THAT! NO one has EVER called me…to let me know. I was told that I did not need a voucher…just a confirmation number. She said that I now have to take this huge TV to the store…and take a new one home…I don’t know how to hook it up…etc. She said that they would NOT hook it up for me. I feel like they DO NOT care about their customers. I have a chronic illness, and it is NOT EASY for me to deal with all of this. They figure that people will eventually give up. My family has spent thousands and thousands of dollars on everything from appliances and computers to electronics and phones. NEVER AGAIN will anyone who knows me spend another DIME at Best Buy.

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wonderboy
Cordo, US
Sep 30, 2009 8:03 pm EDT

I purchased a television a year ago and opted for the extended warranty which was recommended by the representative. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults. I do not think its fair Best Buy say that its not retro-active when I see and hear on the news it happens in laws and insurance etc.

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nothappywithbestbuyguy
rockford, US
Oct 10, 2009 12:58 am EDT

3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange, the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.

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gnarkill5821
, US
Oct 05, 2009 6:09 am EDT

@donna turner

Unfortunately I hear about these issues left and right. Just a few of the common scenarios: "The salesman told me it would cover EVERYTHING". "I was never told about the ADH service plan". The bottom line for these issues all lies within the black and white. EVEN if this were the case (you were told you were purchasing the ADH service plan) and the employee did not select / charge you for that plan, it can't be proven because it is all hearsay. And the only thing that Best Buy can go off of is what was purchased on the receipt and in their system. So your laptop wouldn't be covered for the spill and you would have to pay for the repairs.

If I were you I would try to contact Best Buy's corporate team and see what they can do about it. There might be certain circumstances (that I'm not aware of in this case) that would cause them to reconsider their approach to your problem. Although in all likelihood the outcome would still be the same.

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Best Buy mislead in purchase and now can't return

Friendly sales associate sells me a camcorder that is easy to use and easy to download right to Apple computer. JVC Everio Camcorder which also takes still photos. Turns out still photos are pretty poor quality but it was the video I was most interested in. After 2 months of shooting different family events I go to upload movies and it won't upload. My husband spent the next hour trying to download different software but to no avail. I took the camcorder back to Best Buy and they were going to let me exchange it for a 15% re-stocking fee but their register wouldn't let them so we had to call the customer service hotline. They were rude and absolutely unhelpful and said there was nothing I could do about it since it was past the 2 week return limit. They also told me that they don't even sell this camera anymore so they can't even put it back on shelf. I have had this camera for 2 months and it is completely useless to me and they could care less! DON'T SHOP AT BEST BUY EVER!

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Best Buy scam charges

When I purchased a computer recently from Best Buy, I used their 6 month-same as cash offer. I stated very plainly that I did not want any other maintenance agreements or additional coverage from their business. On my second bill, a $ 6.89 "debt cancellation" charge showed up. I called customer service to have it removed and they referred me to another toll free number stating they could not help me. This charge is wrong! I've heard about other issues such as this from Best Buy. I doubt I will ever purchase from them again.

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Nathan
, US
Jul 11, 2009 1:07 pm EDT

Went to Best Buy to have a Sirius Radio installed in my car. They cheated me on the value of my InstallCard. I had them do a advance install for $79.99. They only gave me credit for $55.00. They said that was all they would get from InstallCard for the job. Plus they charged be for extra parts that were covered under the advance InstallCard.

They could have cared less about making me happy or adjusting the price te the correct amount.

Needless to say I will Never enter a Best Buy again.

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Best Buy worst customer service ever

After spending thousands of dollars at Best Buy over the past few years, we didn't think twice about buying a Sony 42" LCD TV from them. We left the TV in the box safely in our garage while we were remodeling our home, which unfortunately was one week past the 30 day return policy. When we took the TV out of the box to install, we found a large scratch down the screen. We immediately put the TV back in the box to return to Best Buy for an exchange.

Upon taking the TV to Best Buy (Henderson, NV store), I was given attitude by store manager, Travis and his GM, Joe. In front of several customers, they accused me of damaging the product myself and said that I had been using the TV for 40 days and said that I was lying to them. The TV had a little dust on the top because when I put it back in the box, the lid wasn't closed and it sat for a few more days in the garage (I work 60+ hours a week and couldn't get there until today). They in no way wanted to hear what I had to say. They just continued to accuse me of using and damaging the TV. I tried to tell them to turn the TV on and they will see that the TV would still be in start-up mode, which would prove that it had never been used. They refused to listen.

I came home and called the Corporate Customer Relations office located at their Corporate headquarters. I explained to Tia, the Customer Relations Supervisor, what had just happened. She called the store, got their uneducated story and decided that she was going to believe them. She said that they would be happy to work with me on a price for a new TV (what, now I'm paying for two?). I asked to go above her, but she would not give me the name of her manager, saying that they do not take phone calls.

Apparently, Best Buy does not value its customers who have spent thousands of dollars, never had a return, and who have come back over and over. I asked them all to look up my "rewards account" and look at how much I've spent, and see that I have had no issues with them. They wouldn't...they didn't care. The rude treatment is unacceptable. I'm glad there are so many electronic stores around here, because we will never shop at Best Buy again. We will advise everyone we know not to shop there.

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chuuuuuckles
Chicago, US
Aug 29, 2010 10:06 pm EDT

your an idiot... the tv was out of the return policy. when you buy something you should look at the return policy posted all over the store and when you finally pay for the product you are agreeing to the return policy. [censor] off. [censor].

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rogerramjet
South Haven, US
Apr 25, 2010 9:06 pm EDT

I have heard about these kind of problems and chose to learn from other peoples experiences.

This is the very reason that when I bought a new TV I asked them to open the box and make sure it's OK before I bought it. I politely explained why and they understood and had no problem doing that for me.

The other option could be to pay to have it delivered and installed to make sure it works.

However, to keep it in the garage and return it AFTER the return period is up is obviously NOT a good solution.

Live and learn!

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kartoos
Yonkers, US
Feb 11, 2010 11:07 am EST

very dissatisfied . should get a discount or a free dvd or something !

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kartoos
Yonkers, US
Feb 11, 2010 11:05 am EST

rohin austin, 54 maple street, yonkers new york 10701 apt. 1d.

didn't have my tv for two wks. and still did not get it.. i should get a discount. no installation the dame day..

contact # [protected].

[protected].

[protected].

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2:45 pm EDT
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Best Buy unauthorized charges

I took my Mac G4 to Best Buy Geek Squad when I had a crash that shut me out completely. Paid $228 for them to reinstall my system software as well as first preforming a data backup.

Once the computer was returned the administrator password system wasn't working so I was unable to reload any other software essentially rendering my system unusable. I called the 800 number and asked if they would send a tech to my house to fix. Told I would have to take it back in to store if I wanted help.

After dragging it back in and spending an hour waiting the tech said he couldn't do any troubleshooting because they didn't have a Mac keyboard. I asked how they'd managed to reinstall my system software without a keyboard and they said one of the tech's brought his from home.

At this point it was clear they had little experience with Macintosh computers so I asked for a refund so I could take it to a real Mac tech to fix the password problem. They said since they did what I asked and installed the OS, they were not liable for my problem.

I've now called 6 different "supervisors/managers" local and corporate, all pretty hostile and unhelpful and clearly aiming to do anything to not refund my money. The fact is, they did something that has made it impossible to use my computer, can't troubleshoot it 'cause they don't even have a $20 Mac keyboard, and won't refund my money so I can pay someone else who knows what they're doing fix it.

Never ever take a repair to Best Buy, they do not stand behind their work.

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Armyof Me89
Ur mom, US
Jul 04, 2009 11:49 am EDT

Personally I think you're lucky to get the work done in the first place because from what I understand, the MAC manufacturer is extremely picky about what Best Buy can do on their products. But they should've explained that to you when they did it the first time. It woudve saved you a lot of breath. The only reason I could see them forgetting to explain it to you would be that they were extremely busy which I know they are 90% of the time. The best time to get them is first thing in the morning or about an hour before they close. No lines! Haha.

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OmnimodisZ
North York, CA
Jun 27, 2009 3:21 pm EDT

I worked at Bestbuy (Canada, Ontario) and while I know that nearly all complaints are subjective, and downright 'wrong' - this one is totally realistic! Avoid Bestbuy for any and all work/repairs/cleaning of any apple related computer hardware! I remember that time and time again, the Geeks were confused, baffled and ill-prepared to deal with relatively simple issues with Macs. They know their stuff, with Windows based hardware, but the company as a whole does little to prepare them to work with macs. If you bought an apple computer there, only deal with them if you absolutely must - and even then, don't be shy and meek about asking them to explain to you exactly what they plan to do with your product! Remember, it is your money, so you have every right to hassle them for quality service. If you can, bring someone who knows something about computers to confirm that you're being told the truth. You should, of course, remember that quality work doesn't always take 10 minutes, so be patient and cooperative, but know your rights, and insist on quality customer service. They took your money with a smile . . . Good luck! Oh and another tip - if you are not happy with something, don't be rude with the Geeks - I know first hand that they want to give you the right service, but their managers hiding behind doors while you are yelling at the front-line workers are the ones making all the wrong decisions, so ask for a manager, and if you can, ask for the General Manager! They are paid good money to deal with difficult situations, so don't vent on the Geeks! Let the mangers and General Manager earn their pay cheques!

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6:32 pm EDT
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Best Buy fraud and scam

I purchased a set of WSP150 speakers a while back, in 2005 at Best Buy. They have been sitting in a closet since then. I decided to open the box today and found that instead of speakers, I have 3 transmitters, 2 boxes of ac plugs and 2 sets of Owners Manuals. What can we do? I called your customer service and was advised to speak with the store manager. I spoke with a manager named Sean Medina at the Arlington Texas location where I purchased this and he said since this was purchased over 30 days ago, he could do nothing. Wow, I thought you all had great customer service until now. There is no way I would have the items I have unless an employee removed the original items from the box and this manager acted like he did not believe me. I have the original box! I trusted Best Buy in the fact that I bought this item from their store and expected that the picture on the box is what's inside of the box. It's not like I purchased it off the street or something, you should have a trusting relationship with a retailer, but that is now gone out the window with Best Buy!

All I wanted to do is an exchange or a gift card. I paid for these and all I have are the components...this really makes me angry and I will refuse to shop at your stores ever. I contacted RCA the manufacturer and they stated that this was done at the store level. I have spoken with 2 store managers, several customer service agents and people at their corporate office and they all state that without a receipt, they won't do anything. Most companies will at least do a store credit or replace the item with a like/similar item, but not Best Buy! I have reported this to the BBB in Texas and MN. and the attorney general office in Texas and I've printed the form and will mail it to the attorney general office in MN.

I will tell everyone I come in contact with about this experience with your company. There are several other electronic stores that I can spend my money with. I would like this to go to Mr. Brad Anderson-CEO and anyone else that can handle this problem. Wow, I am really disappointed in your company. The original packaging is still intact, but the boxes inside were switched out by someone within your company. How would I have these items other than at the date of purchase from your store?

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Lindsy
, US
Feb 18, 2009 11:41 am EST

Purchased an olympus C-7000 digital camera Jan.10, 05.On Aug. 26, 05 I returned with C-7000 for repair, wouldn't turn on. It was a Friday night, 30 minutes before closing. I was directed to refunds/exchange dept. and after explaining the repair needed I was told it could only be exchanged.

Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available, no voucher, no digital camera inventory to choose from, no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.

I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1, 05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.

My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.

I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.

I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy, asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.

I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.

I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.

I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.

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rogerramjet
South Haven, US
Apr 25, 2010 9:14 pm EDT

You bought it in 2005 and are just opening it now? I don't believe you and neither do they.

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cruelnumber
Great Falls, US
Jun 23, 2009 3:09 am EDT

I understand that the wrong items were in the box, how misfortunate. However, I don't understand why you buy something in 2005 & are NOW opening it? After all of my retail & customer service experience (including with Best Buy which is nowhere near my favorite retailer by any means), I can assure you that NO ONE would exchange an item 4 YEARS old!

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9:15 pm EDT
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Best Buy stolen laptop - then broken

Toshiba tech support told me to return my laptop (which had a factory defect) to their repair depot. I was informed that I could have 'GeekSquad' ship it to them for me.
I brought the laptop to the Geek squad and specifically requested they ship it to the address I provided. I was told that was no problem. I signed the release statement they gave me after crossing out the parts that pertained to payment and work.

They then shipped the laptop to "geek squad city" (not Toshiba) and attempted to make the repairs themselves. While working on it they caused addition case damage. They claimed the issue that was going to delay me getting my laptop back was a battery issue which was a lie.

After contacting 'Coral' at BB customer service I got the truth which was that they used a screw that was too long and muscled it thorough the top of the case. After more than a month I finally got the computer back with addition damage to the case that was not reported.

The "Geek Squad Toshiba repair specialist" had used a screwdriver to pry the part they broke, off of the machine which chipped and bent the bottom half of the case.

When I brought the additional damage to the attention of the stores general manager they called the police on me. While we were waiting for the police she kept taunting me trying to spark some kind of a physical altercation (which made me laugh at her and made her call into question my masculinity).

Mary (something or other) the General Manager of the Lafayette, IN store would be guilty of: Fraud, Theft, Transportation of stolen goods across state lines, and I'm sure 3 or 4 other things if she was an individual and not part of a cooperate entity.

According to the stance of BB, the service contract I signed gives them complete ownership of the computer for as long as they want, when in actuality the wording means they are authorized to do the "requested work" on the machine. Since I specifically requested that they NOT work on the machine and only mail it to the manufacturer I don't see what legal leg they are standing on.

Lesson learned: Don't ever set foot in a Best Buy for any reason.

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daoshao
Brooklyn Park, US
Jul 09, 2009 11:14 am EDT

I agree with gnarkill5821. If you were an ###, then of course they are gonna call the cops on you. Is it that hard to have a civilized conversation with a mgr?

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gnarkill5821
, US
Jun 17, 2009 12:42 am EDT

@John-L-

Best Buy under no circumstances sends a unit that was brought into a store to Toshiba (Especially not free of charge like you claim). Best Buy Geeksquad's service center is a Toshiba licensed repair facility, which means they can work under Toshiba's 1 year manufacturer's warranty for parts and labor. That service center also has policies in place in case one of their techs make a mistake. That policy would be to repair the extra damage that their tech made at their own cost. Now I'm sure that this isn't the whole story because general managers would not make a habit of going out of their way to just call the cops and spark an altercation, it would negatively be reflected on any customer in that store at that time. Not to mention that the program an agent uses ONLY allows them to send a unit to the repair facility associated in the best buy repair system related to that unit, so there would be no way to send it directly to Toshiba or an outside address.

The legal contract that you signed states that you authorize best buy to "perform work" which would imply repairing the unit. The "performing work" clause refer's to the problem assessment part of that form that the agent at the store fills out. It usually reads something to the lines of "Unit does not receive power ship out under COD|MFG|PSP". In your case it would seem that it was shipped out under MFG Warranty. No matter what clause(s) the customer crosses out, because he/she doesn't like it(them), the form remains intact in its entirety for legal purposes like this.

****Bottom line**** --> For any repairs on a Toshiba laptop through Toshiba directly under a MFG warranty or if Toshiba deems they were negligent on a situation, they will ship you a box, packing, and a shipping label to ship it directly back to them at no cost and a relative amount of hassle to you.

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Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

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Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

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