Best Buy
reviews and complaints

When I bought an stove & Microwave. Didn't want Geek Squad. Took me 3 months to get Geek Squad cancel. I bought a computer a few months ago. Got an bill in the mail from Citibank, saying I need to pay my yearly Geek Squad payment. I called Citibank and told me it was added to my account on the day of my purchase. I NEVER asked for this service and never should've been on my account. I paid the computer off in 3 month, 9 months later I get a bill for Geek Squad. I called Geek Squad and cancelled the service and got conformation number. Less than 30 days later get another bill. Same info with only $30 waved. I cancelled my Best Buy card, from here on out I will be ordering from Amazon

My name is Ketha Oden. I took my son and his friend to best buy because someone try to break in our house. So my son went to price camera. His friend went to price TV. They keep following them like they was going to take something. My son came out so we was waiting on his friend to come out. So his friend came out called his Daddy to see if he want it him to get the TV. So I started my car. Crossed by Belks parking lot. So I driving ND hear come the police with blue lights telling me to pull over. They said they got a called saying my son and his friend sold something. THEY ALSO said we couldn't go back in the store. They had more cops to come. They tried called best buy to see what was going on. I ask if we can go back to the store to see the tape. They said no because they didn't want them back in the store. The cop keep saying you going to jail if you took something. So they end up getting our name phone numbers. They let us go after being out there for a hour or more. It was so embarrassing. When the cop call that night. They said I don't know what best buy had going on. They didn't see yhem on tape taking anything and yall can go back in there. I will not step back in Morehead city Best But. I went the next day got the record of the call. You can hear yhe guy saying they got them. I even called the Morehead Store and ask to speak to the Manager and was telling what happened and they hang yhe phone up on me. I even made a complaint on the cop for the embarrassing and telling them they was going to jail. That racial profileing. We worth Littles to the Corporate office. Noting with that and I know yall got the letters because you had to sign. Never a sorry or anything. We should had got something because that was so wrong. I no yLl got them letters we sent. Now my cousin go to yhr store in Morehead last week and they treated him like he didn't have money to get the 85 inch TV. They treat Black people like [censored] in Morehead City. It's racial profile. Something need to be done. The guy that work there caught it the way they was treating him and said I treat everyone the same. It's been a min. ON MY CASE BUT I'M GOING TO LOOK IN ON TALKING TO A LAWYER. I HOPE IT NOT TO LATE. BECAUSE THIS GOT TO STOP IN THE Morehead store. I hope to never step back in there that was so hurtful to me my son and his friend. I wish I would have went to the news about it. I would love to hear back. Because when all this went down. Yall didn't write me back but one time and nothing was done. So text me back or email me

I went to Best Buy in Commack NY to shop for Christmas. There was no sales associates around for 20 minutes. I went to the front security person and he said we only have 4 sales associates in the store and I can add you to the list.
I said ok and then asked --How long -- answer about 45 Minutes to an hour.
i the said all I want to buy in a echo dot a laptop. He said there are no long specialist and one of the 4 can answer your questions on any electronics.

Prior visit I have a annual service contract for my computers. I brought my laptop in to see a Geek. No longer as before --you wait on customer service line -- I tell him what problem I have and he said you need to contact HP or microsoft-- he seem to know very little.
I just went home and figured it out myself-- give them 5 years and people will get tired of them and they will go the way of Circuit City

Purchase $12, 000 worth of kitchen appliances on 9/01/2021. At the time we were told all items were in stock and would be delivered on 12/08/2021.
I kept checking on the delivery up till the day before 12/08 and at 5:00 pm on 12/7 was told only one appliance would be delivered and others would arrive in 3 months. That was a lie because nothing ever came on 12/08, I was never called after waiting 6 hours for delivery and the so called manager I spoke with on the phone gave me a false name. When I called the phone number again I was told no one by that name worked there.
This is a terrible place to conduct business with and they seem to have no problem deceiving you with false information.
I would recommend you try any other company before this one because if this is their customer service prior to delivery I can only imagine what it would be like if you had any warranty issues.
BTW, you should try their customer service phone number and see just how many times they hang up on you before you really get to speak with anyone.
My number was 8 times and 1 hr. and 24 minutes.

I have done nothing but sing the praises of Best Buy for purchasing appliances my whole adult life. Their customer service has always been top notch and they always have great deals! I recommend them to anyone shopping for appliances, that is until yesterday. Our 2 year old refrigerator has not been cooling correctly and my husband spent hours on the phone with Samsung trying to troubleshoot it only to wake up yesterday morning December 1, 2021 to it being a musty 65 degrees in our fridge. All of our food RUINED. I went back to my Best Buy account and praise GOD I had purchased the Geek Squad Protection plan for it. Great news, right? WRONG! I have been on the phone with them since noon yesterday trying to get a repair person here and it has been one lie and screw up after another! No compassion for the fact that I have a family to feed, dinners to host, holiday foods to bake and hundreds of dollars of food GONE. Their $300 food spoilage reimbursement crap won't even touch what I have to throw away.

The first person I talked to yesterday was Joshua and he told me they didn't have any available appointments until next week then one magically appeared for that day- HOORAY! Well, I got a text notification that the Technician was on his way. I went to confirm all of the information and guess what- THEY PUT BEST BUY'S COLLEGE STATION ADDRESS AS THE SERVICE ADDRESS INSTEAD OF MY HOME ADDRESS! The nice third party technician called me while I was on hold AGAIN with Best Buy trying to figure out why they put in that address and how to fix it so I patched him in with the girl so maybe she could tell him my address and send him on. NOPE! They have to create a new order and a new appointment. So here I am on hour 4 of being passed around from department to department and no one can help me until finally I get to "corporate" and I think ok maybe I am finally getting somewhere!

NOPE AGAIN! Her system is down. But by hour 5 on the phone, Katie says she is going to put me on the appointment list for today with a window of 8a-12p. Guess what happened at 12 pm? NOTHING! No email, text, carrier pigeon, nothing confirming a repair appointment. So here I am again today on hour 6 on the phone trying to talk to someone who speaks broken English and making me repeat almost everything I say which makes this whole situation even more infuriating. If I hear "I am sorry for your frustration" one more time, I might just implode.

OH IT GETS BETTER, after over an hour on the phone just now, the customer service agent Dannielyn called me KAREN 3 TIMES trying to be cute. I thought I was hearing things the first time, the second time I asked if she called me Karen, and she said oh yes so sorry it's because it's "-ren" and then she did it a 3rd time. Y'all I can't make this up. The most condescending disrespectful customer service I have ever dealt with.

GEEK SQUAD is a joke and BEST BUY you can do better!

Paid additional for washer and dryer intallation. the technicians did BOTH incorrectly. Geek squad say I need to wait a week for the soonest available and REFUSES to get supervisor. I want it fixed and a refund of the installation charges since it was done incorrectly and could BURN DOWN MY HOUSE. Tired corporate office, nothing. Sent email to what the geeks quad says is customer services...but you can not get ANYONE top actually help.
They would rather REFUND the units and pick them up then actually get someone here to FIX the error of their own employees.

11/27/21

I ordered two items online about two weeks from Best Buy. Saturday November 21 I was at the counter to pick up my order, and the employee behind the counter asked me for my email that was sent informing that my items is ready, I forgot my phone car. I Showed my ID to the person behind the counter, with very loud and angry tone in his voice told me I do not any have a order for you in my system. I told employee behind the counter to use my phone number and try again, and I was told that he did not have any orders that needed to pick up. I asked politely to please try again with my phone number. The person behind the counter told me that he was not going to check again with very rood and loud voice. I walked away from the pickup area and looked in my car at text the messages, clear as crystal, " your order is ready for pickup, order number is " BBY01-[protected]". Due to way I was treated by a Best Buy employee I will not be purchasing any products from Best Buy. Felt very embarrassed because everyone in line could hear.

In applying to a best buy credit card this evening I provided my CA driver's license and other personal information. When speaking with their credit department, again I confirmed my ss number, address and phone number. After I ordered my purchases, I only wanted the amount of $1900 on the card and was going to pay the remainder on my debit card.
The cashier had a difficult time dividing the purchase and the system continued to request the total amount of my order. He once again called the credit department went through the information again, and handed me the phone. They found that the error was made when their employee incorrectly entered my date of birth and requested that I go home and provide them with my birth certificate to prove that my drivers license contained the correct date of birth.

This is an illegal and discriminatory practice after I was informed my account was approved and given the receipt.

I ordered a range with Best Buy which was supposed to be delivered today between 7 and 1.. They did not show up during the delivery window, and we were at work after, so the range was not delivered. My husband waited home the entire day and didn't even shower so he wouldn't miss the delivery. They called after the delivery window had passed, and I was told I would receive a call to reschedule, but that never happened, so I called back a couple of hours later. That first call got disconnected, so I had to call back and start all over again. On that second call I was told it could be delivered the next day between 7 and 1. No confirmation email arrived, so I called again that evening. Was on the call for 18 minutes with two screaming babies in the background and was disconnected from their end again, so I called a fourth time and start from the beginning. On my last call I was told it could not be delivered the next day and they didn't know why the other associate had told me that. Due to their error we will likely be without an oven for Thanksgiving, and Best Buy did not offer any way of making this right for us. I have two young children and to be without a range on Thanksgiving was incredibly disappointing. I asked to be transferred to a complaint line, but was told that there was no phone number for customer complaints. I pressed for a number and was told I could speak to a manager, but they would just give me the same information I had already received. I was on hold for a long time and was on the call in total for over 30 minutes. They told me that they would attempt to deliver sometime in the next 48 hours, but could not guarantee anything and I just had to wait to be contacted. I should have ALREADY been contacted and I should not be having to chase this company down. I understand that mishaps happen, but since Best Buy was the party that failed to live up to their end of the contract (We were home all day at the agreed apon time), they should be moving heaven and earth to get that range to us tomorrow so we can have Thanksgiving, but that looks unlikely.

saturday i purchase a Canon R with 24 105 canon lent included for 2, 800 plus, dollars .After i bring at home i recharge the battery and test the camera, i notice that the lent do not focusing correctly, seam like not a superior lent like i brought for, i decided to shows to the store manager in 1 hour i returned . The sales man in the store say he don't exchange becouse i open the box and will be a fee 15% TO REPLACE IT . Was a very disappoint experience to leaving 1500 dollars cash for my down payment, and not received nothing back only the promeses i will received a check in the mail in not sure 2 weeks, by now i left my camera to been test by a technician but i doubting there is people capable to understand optic in the store, just want say i am customer at Best Buy since 1998 and buy many computers for my sons and at list 2 new nikons cameras and accessory did not return any items before now innd to asking to accellerate my refund asap i will taking action for the camera to repay my 1500 cash with maximun 5 working day, if not received my money back i will sue and report this case to Florida customer protection please feeo free to contact me [protected]@gmail.com

Bought a printer from Best Buy today. It didn't work. Called the very same day within hours in fact of purchase for resolution. Tech couldn't fix it. Said I need level 2 help and that costs money. The fact that I bought it that very same day meant absolutely nothing to them. This is inexcusable for a company to do. Like a bad used car salesman. What a way to stand behind what you sell.

Refrigerator due to be delicious versed 11/9. Deliverers said they needed 4 people. They were two people on the job.The delivered very was rescheduled for 11/13. Second delivery on 11/13. Deliverer said.Refrigerator had a copper pipe
Which he could not touch. He left the premises.
My husband is 88 years old, he has medication which must be refrigerated! He has a cardiac condition.
We have contacted our local Best Buy to no avail. We have been in contact with the doctor very who is unresponsive. We need an operating refrigerator.

I ordered (and paid for) approx $8500 of appliances on 10/16/21. We selected only products that were in stock and arranged for the delivery to our new home on 11/9/21.

The original delivery time window was 12:30 to 4:30. We made arrangements to be there. We received a call that they were delayed and could not be there until 6:30pm. Ok, we were there. Then we received a call that it would be 8:30 pm at the earliest. We spoke to the installer and he said he would reschedule for Friday

We followed up with the delivery/ install company the next day and were told that (1) they did not have us on any schedule and (2) earliest they could get there would maybe be 11/19/21

I went to the Grapevine store and spoke with L... T... and A... M... They informed me that (1) they could not get my delivery immediately rescheduled because there was a 48 hour processing delay on the part of the delivery/install company (2) they were not optimistic that they could even get me delivered by Monday.

I have some questions:
1. Why does BestBuy not automatically reach out to the customer when the delivery was not/cannot be made. In our case it was not that we were not home. We made arrangements to be there, and waited for the delivery. I can provide the phone log (if required) of the multiple calls/conversations with the Installer. Bestbuy was the party who were unable to keep up their end of the deal.
2. Why were we not immediately placed on the next delivery schedule?
I know that you know that your competitors offer free next day delivery but I am not a big fan of Warren Buffet. Therefore I dont like to patronize his businesses if I can help it. That is why I used to be such a loyal Best Buy customer (3 computers, 1 IPad, 1 Tablet, Freezer, 6 Televisions)

I don't know if there is much they will do or if they even care.

I bought an LG Refrigerator on Oct 23, delivered Nov 1st. The delivery guys damaged the door on the new refridge. They filed a report, I got a call from Bestbuy that day saying I will get a call in 2 days with details on the exchange. I heard nothing and went to the store I bought it from the following Saturday, Bestbuy Store phone numbers now go to a black hole. I called 3 times this week asking to speak with a manager I was on hold for 30 min the first day, the next day the person said the Supervisor wanted to know what my reason was to talk to them? REALLY! today again I was on for 35 min before handing up. GOW DO YOU GET A MANAGER IN THE US ON THE PHONE!

This has been ongoing and know one can answer the question. I have been waiting for over a month for a refund and they keep saying it's being processed. It doesn't take a month for someone who was incompetent when doing a refund the is ridiculous. They girl who did the refund asked after she put the refund on the wrong card was she right are you serious you should ask before you do something. I shop at Best buy a lot so I use more then one card and she had the right one but said my mistake I hit the wrong one now a month later I'm still waiting

I purchased a total protection plan. The salesman said it covers everything with no hassles. Been paying $200 a year for 4 years. The hinge to close my laptop came loose. I went to strongsville store. They said it's not covered because I only have software support. I want a refund for all the protection fees I have paid. This is bait and switch.
Janice Baumann
[protected]

Tracking number: [protected]
Order number: [protected]

4:06 PM GREENWOOD, IN Arrived at FedEx location
3:47 AM GREENWOOD, IN On FedEx vehicle for delivery
3:40 AM GREENWOOD, IN Arrived at FedEx location
Monday, November 1, 2021
5:33 PM GREENWOOD, IN Operational Delay No attempt made, delivery scheduled for next business day
8:13 AM GREENWOOD, IN On FedEx vehicle for delivery
8:06 AM GREENWOOD, IN Arrived at FedEx location
8:02 AM GREENWOOD, IN At local FedEx facility
1:57 AM PERRYSBURG, OH Departed FedEx location
Sunday, October 31, 2021
7:02 PM PERRYSBURG, OH Arrived at FedEx location
1:25 PM Shipment information sent to FedEx
12:00 AM PERRYSBURG, OH Picked up