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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:44 pm EDT
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Best Buy read the fine print

you go in and buy on promotion an item then you go buy another item 3 months after the first item, well you pay 50 -300 dollars over the minimum payment thinking your going to pay off the debt. Then you get a statement saying your promotion ran out and you own 175 dollars in interest. I call and say how can that be i am paying well over the minimum amount and the promotion was paid off months ago. Well now you must tell them every payment that you want the money to go to the promotional item. so read the fine print. it will say on your statement that you owe x amount or your promotion will run out, will again i paid more than enough to pay off the promotional item above and beyond the minimum payment and i still get screwed. i owed 219 dollars left on my balance and now i owe 409 dollars. well they will get there money but never again will i buy another item from any best buy. read the fine print because they are waiting to screw you over. even know you think you are doing the right thing.

I remember the last big store just like bust buy and i will be waiting to say bye bye to bust buy also..

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11:44 pm EDT
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Best Buy returns clerk

I like shopping at Best Buy, Samsung has built some junk in the past and I was at the receiving end of bringing an item back!

I just want to say there is a b**** that works at the 'returns' who will not make eye contact because she is too busy doing something on her clip board and making you feel you are not important (the customer).

Won't name the person but if you go there you might run into her lovely personality, no friendly demeanour at all, oh she'll listen in on your conversation and throw a comment out but won't look at you until she puts the clip board down...but you have to wait until she is finished then she'll say, "What do you want"! F M

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11:10 pm EST
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Best Buy credit card charged twice

My friend bought a laptop samsumg chrome in overland park (ks66210) oct 27th, 2013 which cost 248.46$ in total.
first of all, my friend tried to use her daughter’s credit card (card number: [protected]. owner: wei shi) to pay for it. after she sucessfully pressed the password of the credit card, her signature is stopped while the salesman told her that he thought she’s not the real card owner and he requested to use another credit card. thus there’s no signature on the first receipt with credit card **3245. my friend immediate to use another credit card (card number is [protected], the card owner is peiqing yu) to complete the purchasing.
Suprisingly, my friend received bills from both credit card with cost 248.46$ for each ! we soon called the bank credit card department of credit card**3245, the credit card department replied that there is signature on this receipt (see attachment img 0017. jpg). that’s quite unbelievable that we clearly remember that we didn’t put any signature on the receipt and the current signature is a english name not a chinese! the signature is definitely not done by my friend since she’s old lady that don’t know any of english!
we called bestbuy and send them many e-mails, but so far one month past already and we only got one sentence simply reply that ask us to local store to look it over! it's quite impossible for me while there's no local store of best buy in china and I was told by telephone service of bestbuy in china that this case is not covered by them while this happens in us!is that means that my friend can only pay twice for one laptop in such a big well known amarican it store?
We have no friend in us can help us to the store in us to make it clear. i've never been us before and I was told to help my friend for this case because my friend don't speek english and we all belive people in us is worth trust.
Pls conncet me via e-mail [protected]@qq. com or my phone number in china [protected]-[protected] if you can help me!
Thank you all in advance!

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Update by sueerjia
Jan 16, 2014 11:43 pm EST

My friend bought a laptop SAMSUMG CHROME in OVERLAND PARK (KS66210) Oct 27th, 2013 which cost 248.46$ in total.
First of all, my friend tried to use her daughter’s credit card(Card number: [protected] . Owner: Wei Shi) to pay for it. But her signature is stopped while the salesman told her that he thought she’s not the real card owner and he requested to use another credit card. Thus there’s no signature on the first receipt with credit card **3245. My friend immediate to use another credit card(card number is [protected], card owner is Peiqing Yu) to complete the purchasing.
SUPRISINGLY, My friend received bills from both credit cards ! We soon called the bank credit card department for credit card**3245, the credit card department replied that there is signature on this receipt(See attachment IMG 0017.jpg).That’s quite unbelievable that we clearly remember that we didn’t put any signature on the receipt and the current signature is English not Chinese! The signature is definitely not done by my friend since she’s an old Chinese lady who know nothing about English!
I called BestBuy and send many e-mail to then thinking that they can help to confirm the wrong charge. So far, I got only one simple sentence that ask me to take the receipt to local store to look it over. It's quite impossible for me while there's no any local store in China and the telephone service in China confirmed that they will not cover this business since it happened in US. It's quite interesting why the on-line BestBuy service can not help me to make it clear while they already saw all evidence I provided.Is that means my friend can only pay twice for one laptop in such a big well know IT store? Pls, any one help me on this!

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12:17 pm EST
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Best Buy could not purchase

I wanted to buy my grandkids a Mac Pro apple computer my daughter lives in Oregon and I did not feel it would be safe to send so I found a store which was about three hours away from where my daughter lives we ordered the laptops. I called my credit card as I have perfect credit and I pay off my bill every month. We thought it would just be a matter of picking them up. Well after they drove for over 3 hours and got to the store even though it was ordered on line and we got an approval they refused to give her both of them saying it was my credit card. Well I found that hard to believe as I have had this card for years and never had a problem. Also I have a 20, 000 limit and this was only a 2, 000 purchase. So I called my credit card three times, spoke to the person at Best Buy was put on hold and was hung up on twice. We spent almost two hours going back and forth. Finally I gave them a card that was actually my cash on it and they took it. My bank said Best Buy keep refusing the order. Now I think 2, 000 is not a huge charge for a store like Best Buy but I will never buy anything from them again. We were going to buy a home theater system after Christmas from them with a large screen tv and sound system. But I will pay more if I need to but I will not step in that store since my money is not good enough for them! I am disabled and I have to do most of my shopping on line so I always call ahead of time and let my credit card know, I give them my personal codes and I have never had a problem before. So what should of taken 15 minutes to pick up an item that was already paid for ended up keeping my daughter out for 12 hours until she got home. So buyer don't waste your time at a place like this. I am posting my experience on my Facebook page and Linkedon, twitter and any other place I can tell people to not shop there. If they don't want to treat people decent then go somewhere else!

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2:38 am EST
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Best Buy commercial fraud

Dear sir,

I’m a consumer from china.

On november 26, 2013, at 7pm, I went to best buy (Montebello, ca90640, [protected]) to do some shopping, we told the salesman we want to buy the ipad air and he introduced us to buy ipad air (16g). I was pleased with it at that time and I bought it and its special pad pasting, but the salesman took advantage of my poor english and my little shopping time, he gave me the ipad 2 at last, and the pad pasting was for ipad air. Because of the time and my poor english, I failed to realize it. I paid for the product the salesman gave me, the ipad 2 and the pad pasting for ipad air, I didn’t realize he gave me the wrong product at that time, and I thought that I bought the ipad air that shown in the counter (The ipad 2 wasn’t shown).

When I came back to my country, I found that the screen display was not clear, and less clear than the display in best buy. I went to the apple store and finally realized that I bought the ipad 2. And I looked at the receipt and found it was ipad 2 on the receipt and realize that I was deceived by best buy, I bought an obsolete product.

It’s my complaint about the process that I was deceived in best buy, and I hope you pay attention to it and help me retrieve the loss. (I bought the pad pasting in the best buy, and bought the case for ipad air and another pad pasting through internet when I didn’t know I was deceived. )

I hope your good company investigate this matter and best buy can give me a sincere solution.
Your soon reply will be highly appreciated. Thank you very much.
My email : [protected]@126. com.

Yours sincerely
Long xuebo

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WOT Lies
WOT Lies
Surrey, CA
Dec 19, 2013 4:42 am EST

i'm not a fan of best buy...for years they ban the word "christmas" in their stores, which reeks of fringe nonsense. They want my christmas shopping, but wont actually say the word. Maybe they will wise up this year...we'll see...

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8:25 pm EST
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Best Buy Lies / false promises - best buy can't deliver a simple preorder

My Story of Trying to Get my Batman: Arkham Origins Pre-Order

Firstly, let me state that I fully understand that mistakes happen. The imperfect human condition means that no person, company, or system will ever operate without at least a few hiccups. However, it seems to me that Best Buy’s atrocious handling of the shipping issues that have impacted the delivery of pre-orders for the PC version of the new Batman: Arkham Origins game goes far beyond the “unexpected error” realm and into the arena of utter incompetence in business operations. Here is my short story of trying to procure my pre-order:

1) I pre-ordered a copy of the PC version of Batman: Arkham Origins several weeks prior to the game’s release. My order was processed on bestbuy.com and I requested store pickup at the company’s Reston, VA location (Store #297).

2) I received an email confirmation one day prior to the game’s release date indicating that my order would be ready for store pickup the following day. At this point, bestbuy.com also indicated that my order had arrived at the store and instructed me to pick up my order as soon as possible.

3) The following day (October 25th) I drove to Best Buy Store #297 to pick up my order as instructed. I did not go to the store until later in the day – around 7:00PM. When I arrived at the store and provided the clerk with my order information and confirmation email, I was given nothing more than a puzzled look. Store staff proceeded to ignore my presence for about 30 minutes whilst various employees looked through their computer systems, paper records, and physical store shelves. I was given no information regarding what was going on and was simply forced to wait until someone returned to speak with me. I ultimately got the impression that the store staff was simply waiting for me to become frustrated and leave as they eventually gave up on trying to locate my item and went about completing other tasks and helping other customers. I eventually had to re-approach the employee to whom I had initially spoken upon entering the store to inquire why no one had returned with my order. He simply stated that my order could not be found and no one had any idea where it might be located. Ultimately, the best that the store could muster was to take down my phone number on a sticky note – they indicated that they would call me if my order showed up on a truck the following week. For the record, I have not heard anything back from Store #297 to this day.

4) After returning home from the store and reviewing my confirmation email, I became concerned about my ability to pick up the game from the store if it arrived the following week. I was scheduled to be out of town on business during the next week (i.e. this past week) and as such I would not be available to retrieve the item from the store. This worried me as my confirmation email indicated that my order would be cancelled and forfeited if I did not pick it up within 8 days after it had arrived at the store. Given that Best Buy’s systems were indicating that my order was ready for pickup, I could foresee problems looming in the near future and thus reached out to Best Buy via their customer service phone line.

5) After explaining my situation to a very disinterested-sounding phone representative and having little success in terms of getting him to understand my problem, I asked to speak with a supervisor. After waiting on hold for a protracted period, I was eventually able to speak with a customer service supervisor on the phone. After explaining my situation to the supervisor, she ultimately indicated that all she could do was to “suspend” my order in her system. She indicated that “suspending” the order would prevent it from being automatically cancelled by the system and thus would assure that my order would be held at Store #297 until I returned to town and was able to visit the store. Additionally, she noted that I would need to call back prior to picking up my order as it would need to be “unsuspended” by a phone agent before the staff at Store #297 could release my order to me. I agreed that this arrangement sounded fine and the supervisor further indicated that she would immediately send me a $30.00 gift card due to the trouble with my order. I thanked the supervisor and, after reconfirming that my order would not be cancelled (I adamantly wanted to ensure that I received the pre-order bonuses to which I was entitled), ended my phone conversation.

6) I then proceeded to wait throughout the week to see if I received a phone call from Store #297 indicating that my order was ready for pickup. As I previously indicated, no call ever came from anyone on Best Buy’s end. During this time, I ignored repeated automated emails from bestbuy.com indicating that my order was awaiting pickup and in danger of cancellation. Researching the issue online, I ultimately discovered a post on this forum (from “Matt-BBY”) indicating that store pickup pre-orders for the PC version of this game would not arrive in-store until “around November 2nd”. Given this information, I decided to simply wait until I received confirmation that my order is ready for pickup.

7) I returned home this weekend and have since continued to wait for a communication from Best Buy to confirm when I would be able to retrieve my order from the store. I have received no such information to date via any channel. Rather, even after going to great lengths earlier in the week to assure that my order would not be auto-cancelled by Best Buy’s terrible order systems, I received an email from bestbuy.com this evening indicating that my order has been cancelled and is no longer available. It is simple astounding to me – my much-awaited and paid-for pre-order has been lost, supposedly due to my lack of timeliness in picking up my order, even before the store actually received the product that I was seeking.

8) Just to add insult to injury, I have also not received the $30.00 gift card that I was promised as compensation for my troubles. A simply incredible display of stupidity, carelessness, and disregard!

Overall, I want to make it clear that my primary complaint against Best Buy is not the shipping delay that impacted their stores’ ability to fill pre-orders, but rather the company’s complete inability to effectively respond to and remediate the issue. It is just ridiculous to think that the company’s order fulfillment systems are so broken that they cannot manually suppress automated emails with incorrect information, update order statuses on customers’ accounts, or prevent orders from being automatically cancelled when the product is not yet even available for pickup! Perhaps even worse, why is it that Best Buy’s store, phone, and web support personnel are not able to get on the same page in terms of being aware of the situation and providing the customer with a consistent picture of how the problem will be solved?

My question for the BBY forum moderators is this: why should I (or anyone for that matter) ever attempt to order anything from bestbuy.com or one of the firm’s brick-and-mortar locations again?

Update #1:

Why is it that Best Buy’s order fulfillment systems have now automatically cancelled Arkham Origins PC pre-orders? Is no one at Best Buy competent enough to override the automatic 8-day store pickup window given the shipping issue and the fact that the orders are still not ready for pickup? THIS IS INSANE! Despite the fact that I received an email earlier this week confirming that my order would remain valid until picked up at the store (i.e. when it eventually arrives), my order was cancelled this weekend due to “non-pickup”. HOW CAN I PICK UP MY ORDER IF THE STORE DOES NOT HAVE IT? I visited the store earlier today and was told that they know nothing of the problem and that there is nothing that they can do. They tried to sell me a copy off of the shelf, but this is completely unsatisfactory and I pre-ordered the game and insist upon receiving the product that I was promised (including all pre-order bonus materials – case, codes, etc.).

Update #2:

A further even more infuriating update. I just spoke with a supervisor from 1-888-BEST-BUY. He informed me that at this point there is nothing that Best Buy can do – my order has been cancelled and I will NEVER receive all of the bonus materials that I was promised. He went as far to quote the bestbuy.com terms and conditions that Best Buy reserves the right to cancel orders at any time and for any reason. WHAT KIND OF CUSTOMER SERVICE IS THIS? Even worse, I was told that because the steelbook case is in the mail being shipped directly to me, this “partial order” was still valid and I will be charged $50.00 for the case alone! WHAT?!?!? I NEVER AGREED TO PAY $50.00 FOR A CASE! All that he could offer me was to place a new order for the regular version of the game and discount the price to offset the cost of the steelbook alone. This is completely contrary to what I was told in the store today by the MoD (he assured me that I would not be charged for the cancelled order even though I would still receive the case via USPS). The phone supervisor simply shrugged this off and informed me that, “Best Buy stores have no idea how our online services operate.” COMPLETE INSANITY! Is this company so siloed at the corporate level that they cannot even handle a simple pre-order shipping error? Ultimately, what Best Buy has done is cheated me out of the product that I ordered, charged me $50.00 for a product that was explicitly listed as free on their website, gone against their written word that their shipping woes would not affect the delivery of my product, and finally committed bait and switch in sending me the regular version of the game with no discount to speak of contrary to my confirmed order. This is the absolute last time I ever do business with Best Buy and everyone that I know will hear this story!

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5:40 pm EDT
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Best Buy best buy bullied, harassed and blackmailed me until I called the police to get my repair back, and then they stole a component in-store!

I am now seeking both criminal charges as well as compensation. They bullied and blackmailed me until I called the police, then they humiliated me too. I took my computer in for repair at the best buy store at kings plaza on avenue u and flatbush ave. In brooklyn, ny. They sent it out under warranty and I also told them in addition to hardware, the recovery disk never burned right, so I needed a new recovery disk.

It came back, I tried to pick it up today (6/13/13) , I owe no money cause all repairs are covered. They refused to give me a new recovery disk even though it did not burn right out of the box. I would not sign papers saying all work was done to my satisfaction because not all work was done and I could not test what was done.

Tech andrew took the computer right out of my hands saying he was "just going to clean it" but then refused to give it back because I would not sign saying all the work was done right (Cant say it unless I can take it home and test it). Delilia, the asst. Mgr. , said the same thing.

I called the police. While waiting, I called the best buy 800 number. The girl on the phone told me I had to purchase the recovery cd for 40 dollars if I wanted my computer back. I told her I didn't owe anything for repairs, that all repairs were covered, and I was not given a disk, so why did I have to pay. She said if I want my computer back, I have to pay 40 dollars for the disk. I asked her name and said I was going to report her, she said "go [curse word] yourself, i'm not giving you anything" and hung up on me. I wrote this less than 30 mins after the incident. Delila was right next to me at the end of call, and I told her what they said. She then said that's correct, I have to pay 40 dollars to buy the disk if I want my computer back. Again I emphasized I owed nothing and no software work was done and I didn't get the disk, but they were blackmailing me. I'm not paying for them to restore the computer, I can do that myself, and they won't replace the recovery disks that never burned right in the first place (Won't burn it now cause I get intermittent blue screen issues, so os is faulty, not making a faulty recovery disk).

When the police came, andrew and delilia changed their stories and lied to the police, saying I only needed to sign to say I got the computer. They kept looking at each other and smiling, like it was all some kind of game. It was extremely humiliating, degrading and insulting. I was trying to be honest, and they lied and thought it was funny!

They lied to me, to the police, they took my computer out of my hands forcibly under false pretense, they took my computer hostage and tried to steal it, they harassed and humiliated me even in front of the police, they blackmailed me too. This is not the first problem either. I previously had 150 gift certificate and lost it, and called them immediately. Even though it was not spent yet, they would not replace it because I didn't have the physical receipt since it was a gift, even though I had all the numbers written down and could prove I owned it. Not only that, but my last computer also under warranty with them was supposed to be replaced at 4 repairs. I had to bring it in 6 times for repairs before they would replace it, and made 4 extra trips because they would not fix defective repairs (The new screen had dings in it) , it was a nightmare.

And now making things even worse, here it is three days later I just now turned on the computer at home to set it up to do some work, and I got another bad surprise from them. Here's what they did. When they first turned it on in the store in front of me before they forcibly took it out of my hands under false pretense, I had both internal drives working fine (Its supposed to have 2 internal drive at 500 gb each, total of 1 tb storage). After all that fighting and he took out of my hands by force while lying about the reason because I would not sign the papers saying work was done when it was not, now it only shows one internal drive. He removed the other drive on purposed because it was working when he first turned it on before the crap hit the fan. The jerk stole my second drive in spite!

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Update by BestBuyAreCriminals
Jun 18, 2013 11:29 am EDT

@CaryGrant
LOL... dude you have some serious anger and reality issues... go have another drink and set an appointment with your therapist.

As for all other mature folks that come here, the posting was made to inform you, and I can see from reading other complaints on many boards that they do this a lot, and worse. So take it or leave it. It is your choice. My only intent was to help others and hope prevent people from having to endure this kind of garbage. There are better stores that will give you better treatment. So, it's up to you. Take it or leave it. The choice is yours.

Update by BestBuyAreCriminals
Jun 17, 2013 10:08 am EDT

It's called "theft", you're supposed to call the police when others steal your belongings or blackmail you like that, at least that's what they re-inforced when I served in the police. And Honor and Integrity are something that were strongly re-inforced in quality martial arts training. Both backgrounds emphasize you don't sign a paper if the statement is't true. So I'm sorry you can't read. Good luck to you when it happens to you.

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myreviews2013
myreviews2013
Bristow, US
Jun 18, 2013 12:05 pm EDT
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I totally agree with U, BestBuyAreCriminals. My dad had almost the same thing. Like when he went 2 get his computer fixed, and they were like "U have 2 sign" and he said no, so they like got the manager and then when my Dad got it back, so then the battery was totally gone, and then took them 2 Small Claims cuz they scratched out on the paper that he gave them the computer with the battery. He's totally took them 2 court and like won cuz they stole from him. So I totally get it. U should do that 2.

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1:34 pm EDT
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Best Buy first

I am now seeking both criminal charges as well as compensation. They bullied and blackmailed me until I called the Police, then they humiliated me too. I took my computer in for repair at the Best Buy store at Kings Plaza on Avenue U and Flatbush Ave. in Brooklyn, NY. They sent it out under warranty and I also told them in addition to hardware, the recovery disk never burned right, so I needed a new recovery disk.

It came back, I tried to pick it up today (6/13/13), I owe no money cause all repairs are covered. They refused to give me a new recovery disk even though it did not burn right out of the box. I would not sign papers saying all work was done to my satisfaction because not all work was done and I could not test what was done.

Tech Andrew took the computer right out of my hands saying he was "just going to clean it" but then refused to give it back because i would not sign saying all the work was done right (cant say it unless I can take it home and test it). Delilia, the asst. mgr., said the same thing.

I called the police. While waiting, I called the best buy 800 number. The girl on the phone told me I had to purchase the recovery cd for 40 dollars if I wanted my computer back. I told her I didn't owe anything for repairs, that all repairs were covered, and I was not given a disk, so why did I have to pay. She said if I want my computer back, I have to pay 40 dollars for the disk. I asked her name and said I was going to report her, she said "Go [curse word] yourself, I'm not giving you anything" and hung up on me. I wrote this less than 30 mins after the incident. Delila was right next to me at the end of call, and I told her what they said. She then said that's correct, I have to pay 40 dollars to buy the disk if I want my computer back. Again I emphasized I owed nothing and no software work was done and I didn't get the disk, but they were blackmailing me. I'm not paying for them to restore the computer, I can do that myself, and they won't replace the recovery disks that never burned right in the first place (won't burn it now cause I get intermittent blue screen issues, so OS is faulty, not making a faulty recovery disk).

When the police came, Andrew and Delilia changed their stories and lied to the police, saying I only needed to sign to say I got the computer. They kept looking at each other and smiling, like it was all some kind of game. It was extremely humiliating, degrading and insulting. I was trying to be honest, and they lied and thought it was funny!

They lied to me, to the police, they took my computer out of my hands forcibly under false pretense, they took my computer hostage and tried to steal it, they harassed and humiliated me even in front of the police, they blackmailed me too. This is not the first problem either. I previously had 150 gift certificate and lost it, and called them immediately. Even though it was not spent yet, they would not replace it because I didn't have the physical receipt since it was a gift, even though I had ALL the numbers written down and could prove I owned it. Not only that, but my last computer also under warranty with them was supposed to be replaced at 4 repairs. I had to bring it in 6 times for repairs before they would replace it, and made 4 extra trips because they would not fix defective repairs (the new screen had dings in it), IT WAS A NIGHTMARE.

And now making things even worse, here it is three days later I just now turned on the computer at home to set it up to do some work, and I got another BAD surprise from them. Here's what they did. When they first turned it on in the store in front of me BEFORE they forcibly took it out of my hands under false pretense, I had both internal drives working fine (its supposed to have 2 internal drive at 500 Gb each, total of 1 Tb storage). After all that fighting and he took out of my hands by force while lying about the reason because I would not sign the papers saying work was done when it was not, now it only shows ONE internal drive. He removed the other drive on purposed because it was working when he first turned it on BEFORE the crap hit the fan. The ### stole my second drive in spite!

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Update by BestBuyAreCriminals
Jun 18, 2013 11:42 am EDT

@Rembrandt, Believe what you like. I'm not here to entertain you or justify myself to you. I only have to justify myself to the court, and it is done. All you are doing is advertising your own insecurities, and you also seem to have uncontrolled anger issues too, so I suggest you go back to your therapist and tell them you need more help. "Big Words" don't define intelligence, anyone can use a dictionary or thesaurus, it's content that counts. You are clearly not intelligent or secure, you can't even do research. So there is nothing more to say to you.

Mature folks who want more complete and accurate info, it's publicly available with the Better Business Bureau. There are other complaints and other sites where others post similar problems with them. It's your choice whether to deal with a company as crooked as best buy, or to find a company that will offer better and more honest service. So take it or leave it, the choice is yours.

Update by BestBuyAreCriminals
Jun 18, 2013 10:44 am EDT

Regular back ups were being done. The computer was used that much, so there was that much new data.

If you want to support that store, that's your right. If you think what they did was good and proper, that's your right. Frankly I only posted to make others aware. And I can see from other complaints posted here and other places, I'm not the only one having these issues with them.

So take it or leave it. It's your choice. My only interest in posting was to inform, to try and help others by informing them so hopefully no one else would have to go through any of that. Whether anyone decides to listen and be warned, it's up to each individual, your choice. That's all.

Update by BestBuyAreCriminals
Jun 17, 2013 10:18 pm EDT

That's exactly what I stated. It's supposed to have 2 separate physical internal drives, not one partitioned. They are 500 GB each for 1TB total. It is not one partitioned drive. One physical drive is missing. I am positive of this, I know the specs very well. All the info on that drive is gone, due to faulty batter and a/c adapter receiver problems on the board, I was not able to back up before sending for repair since there was no power. They did not reformat the drives as requested, but all that info on the missing drive is gone - irreplaceable documents, purchased movies and music and software, irreplaceable pictures and more.

The documents they gave me stated that all repairs were done to my satisfaction, and I will not sign something that is not true - eventually after they changed their stories when the cops were there, they said I only needed to say I got the machine, so I crossed out their statement and wrote my own right there in front of the cops, then the cop told them to give it back since they got what they wanted.

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Best Buy buyer beware - hidden purchase policies

We've all seen the new kiosks Best Buy has installed in many locations from Airports to malls. I've always been intrigued as I've seen them at Best Buys way to try an reinvent itself. A sort of re-engineering of the Block Buster debacle. During many occasions I've perused the mobile accessory items sold in these machines. And much to my surprise the prices were/are the same as you would find at a store. Then on May 28, 2013 while heading out on a business trip through the Orlando International airport I had a few minutes to spare before boarding and gave in to the impulse buying urge and purchased a set of headphones. You know, the retro Dj style expensive kind that are all the rage these days. Chose the merchandise, swiped my card, opted for the email receipt and moments later I get my package. Well, I wasn't extremely happy with the headphones and decided to return them thinking I can go to my local Best Buy store and simply exchange them for a better set. Not true. When I printed the receipt and read it, I then realized these kiosks are managed by a third party (Zoom System), which has a "return the item only if it has a manufacturer defect" policy. To quote the receipt " Best Buys Express will refund purchase price and accept the return of the defective or unopened merchandise if the item is returned within 15 days of purchase".
So I called the customer service and was told the items sold at the kiosks are not synced with items sold at the store and could not be returned unless there is a defect. And I would not be able to do an exchange at a store. I was also told the return policy is advertised during the sale transaction on the screen. I don't recall this. And it's most likely the fine print EVERYONE bypasses.
I was not willing to take 'No' for an answer, so I went to my local Best Buy store and explained the situation. At first I was told I could return the merchandise. That's when I showed the customer service rep the receipt which states otherwise. She then disappeared to the back to speak to a manager. Upon her return, I was expecting the worst, but to my surprise I was issued a store credit. I was very grateful.
Buyer Beware! When purchasing something from these kiosks, think twice. Your local Best Buy store may not be as accommodating

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Jason Liu
, US
Nov 23, 2015 8:17 pm EST

This is Jason from Myshine Commercial Displays Ltd and we have specialized in desgining and manufacturing Kiosk for Jewelry, Food, Covering Nail Salon, Eyebrow Threading, Cosmetics and Phone for more than 7 years in China.
We are looking forward to have an oppotunity to cooperate with you if you have any upgrading programme or branch expansion.

Best regards
Jason
Myshine Commercial Displays Ltd
深圳市美尚商业展具有限公司
Add: Building D, Dahong industrial park, 229#qingshui road, Longgang Distrit, Shenzhen city, China
Tel: +86 755 [protected] Exit 602
Cell :+[protected]
Skype ID: myshinekiosk02
Whats up:+[protected]
WeChat:+[protected]
Email: sales7@myshowcasekiosk.com
www.myshowcasekiosk.com

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MDMDMDMD
Shingle Springs, US
May 29, 2015 12:55 pm EDT

Wow! Must be the Vegas machine! I was stupid enough to try to purchase a I pad mini for a surprise for my daughters graduation present-I said try- because what I got for 324 dollars and some change was a phone charger! I have done everything they have asked and I'm still waiting for my refund. Next step will be to file a consumer complaint followed by a call to best buy corporation to tell them their kioshes he's are a scam. The final step is NEVER buy another electronic device at a kibosh again! And to never buy at best buy again!

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NeverBuyAtBestBuy
, US
Dec 15, 2013 6:25 pm EST

I bought 2 items from their Kiosk Machine at Vegas Airport. I was only able to receive 1 out of 2.

I wasted 2 months talking to their crappy customer service [protected] and they purposely stalled and wasted my time. They made no effort on any update which they promised me they would. It was I who had to do the follow up, then later realized that Best Buy had no plans to resolve my issue. All I am asking for is the Mophie iPhone 5 Juice Pack which is an iPhone charging case. Instead, Best Buy stole my money and claimed that I received my product.

That is Best Buys for you. They use their dirty business tactics and pretend that they care about their customers, but THEY DON'T!

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wifi8827
, US
Jun 10, 2013 11:46 pm EDT
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maybe its just me, but if I were to purchase something from those (and yes I have considered it), the return policy is the first thing I would locate and read.

just because you failed to do so doesn't mean they are "hidden".

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Best Buy returns / geek squad

Purchased an ASUS Notebook. On the 20th day it started to turn-off. No warning, just Off while I was in the middle of Any task. When I took it back to Best Buy, they then told me their Return Policy is now 15 days. I said it is a defective unit. No One advised me while at the store ordering this notebook that they changed, their, return Policy. They said since I bought their "extended service plan" I should bring it in for service. So I did. After a few days one of the Geek Squad Reps said he could not replicate my problem. He will keep it on "the bench" for a couple more days, but then he had to put other computers on to fix them. I said ok. After the two days he called and again said he couldn't replicate my problem. He then offered to send it out to another Geek Squad service center, however, he says "if they can't replicate the problem, they will CHARGE ME for their time. He had no idea what that charge could be. What kind of Extended Service Contract is that? If they can't fix it, I will be charged. I've Never heard of such a thing. I then requested a refund of my payment for a service contract. After a screw up with that and an extra two days, I finally was given my refund of $207.09 . So I am stuck with a defective notebook, rotten service, now no warranty service with them. Out $1, 377 and change minus the service contract refund. What a terrible misrepresentation of themselves. I therefore had to PAY to send it to ASUS under my year warranty with. Them. Frustrated to say the least.

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Update by Sharenep
Aug 06, 2013 12:46 am EDT

mike12345678 obviously you're on their payroll, duhhh. I know those who aren't on their payroll ANY LONGER tell how it is for the BB employees. Pretty sad.

Update by Sharenep
May 29, 2013 9:00 pm EDT

The title should read:

Best Buy's Worthless Warranties and Worthless Geek Squad

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mike12345678
, US
Jun 04, 2013 10:31 am EDT
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I think Best Buy is a great company!

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Best Buy they sold me a broken tv won't refund it

I bought a 55 inch smart tv from best buy. Take it home turn it on an it's broken. And try to return it and the manager tells me they can't accept it. They will let corporate make a decision. Corporate tells me it's up to the store. Someone is lying I don't care they sold me a broken tv and I never want any business with this store again! I just got the complaint accepted by the BBB and have an article that stu will be writing in the Laguna beach independent paper about this. I believe this is highly illegal to sell a broken electronic and not issue a refund. Don't buy your tv from best buy in irvine! Everyone is saying go to costco or Walmart.

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Johntscada
San Francisco, US
Jun 06, 2013 4:39 pm EDT
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Just purchased 14 days ago a 55" smart tv too and because we just move to a new place we didnt able to open the box till yesterday and to our surprised there's a defect/ on the screen. Right after seeing it we put it back and we didnt even test it if its working.Brought it to the store where we bought it for exchange. The manager told us that he couldnt do anything on it, since its damaged...ask him what they can advice for us. He told us to bring back home the item since they cant do anything about it.. They will investigate on the matter. The manager is insinuating that we are responsible of the damage. The manager is rude and just tape back our tv and brought it to the door area. Called BB customer support and told us that it is the manager's call if he will accept the damage product or not. Where is the customer protection here? Is this means that BestBuy can sell damage product and cant be liable for those? This is robbery right infront of my eyes...there it goes my savings for years from doing recycle, taken by a giant corporation in just few days. .. Cant believe how bad customer service in this place.

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Best Buy selling used electronics as new

I purchased a computer on 12/24/12 at the best buy store in Burlington NC. This was a Christmas gift for my son. We opened gifts on Christmas and much to our dismay the computer had been used. However the store sold me this computer as new. On 12/26 I returned the computer to the store. Spoke with the manager who said it was a mistake. Store manager was not apologetic offered no reasonable excuse. He was actually rude. He offered s 20% discount if I choose to keep the item. I said absolutely not. I asked for a discount on a new computer. He said he could not provide a discount on a new computer. Can you believe the nerve. It is clear that this was a practice they have done before. Selling un suspecting. Customers returned items. Shame on you best buy. In addition to selling used items as new they don't stand by thief name. The manager was not trained in customer relations at all. I requested a refund and left the store. That was my last purchase at best buy.

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neodiaa
ggh, US
Jan 03, 2013 7:45 am EST

bestbuy is a scam

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tamme78
Oak Park, US
Dec 27, 2012 2:46 pm EST
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i dont got no ex husbands
all my men who gave me babies love me
two thare babies dadies get to come home this next upcomeng yeer from the jail and thase both going to have the jobs to help by a house
but i ent getteng marreed than i cant get the section 8 every month

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tamme78
Oak Park, US
Dec 27, 2012 11:16 am EST
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really think this is good parenting advice
i beats mine chillen day in and day out
thase ungreatfull little rats and i wish thase never born
but i gets my section 8 check every month
maybees i gonna have mores

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Ms. Bishop
Fleetwood, US
Dec 27, 2012 12:41 am EST

Why don't you just shut your mouth loser. My son was crying because returned his computer and I smacked him across the face to give him something worth crying over. Then I told him about the shooting in the school last week and told him I hope someone shoots him because he is an ungrateful brat.

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Best Buy product exchange program

I had purchased a Samsung Galaxy Note back on April 9th, 2012. At that time I had purchased the Product Exchange Plan. About 4 monthes ago issues such as i.) the phone crashes while in the video player, while in a voice call, if receiving more thean 2 texts simultaneously, receiving a text while in a voice call or simply not on the phone at all.
With my busy work schedule of working 12 hour days 7 days a week (1 full-time and 1 part-time) I was not able to take the phone to have it inspected. On Friday December 14th, 2012 I had taken the afternoon off to resolve this issue with my phone. Upon my arrival I was greeted by Heather, an employee at Best Buy Mobile. She inspected the phone for any visible chips, cracks and water damage. This inspection went on to the inspection of the battery. At theis time since there was noting visible she had suggested a factory reset. She assisted in moving pictures, videos and contacts to the SD card in the phone.
Heather had restored the phone to the original factory settings. She had then suggested to change thee SIM card as Bell had a new LTE SIM that will resolve all of the problems withe the phone. I had stated that there is no way a SIM card is going to remedy theose problems but she stood by her statement. I had then explained that if my cordless phone at home had issues, that me plugging the cord into the wall jack would not magically repair the phone. At that point Heather could not help me furtheer (guess it was me making sense). Mark, the store manager had come over and we had this conversation again and received this as an answer..."We just can't swap out phones whenever customers are tired of their older model" Interesting statement since nowhere in my conversation did I mention theat I wanted a new phone, just a phone theat I could rely on, even if that meant my phone being serviced.
So after I lost my *hit on the manager I traveled home and spoke withe a series of customer service agents when I called 1-866-BESTBUY and spoke withe an agent named Stephen and he offered his ID and wrote a detailed account of my "experience". He was disgusted and agreed withe my sub-par customer service experience. I then spoke with another customer service agent named David out of Kingston who told me all the steps that should have been taken to check the phone and agreed once again theat the Best Buy Mobile in Quinte Mall had truly dropped the ball theis time. He had suggested to write my experience to head office, so I did. I received an email stating that my concerns were sent off to the appropriate office and that it would take 2 business days to respond to concerns. I waited 5 days and still no response.
My conclusion to this is theat there is truly nobody to address my concerns to the phone issue and the customer experience. What now? Well, a wordy email to head office and contacting the Ombudsman. What else can I do? I even went to purchase an LCD flat-screen TV and theere is just no way theat I would buy anytheing again from Best Buy or Best Buy Mobile or even Best Buy On-Line!

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Best Buy price match

Went to Best Buy to purchase a keyboard as a Christmas gift for my son. Their price $249.99. I checked online using the phone I had purchase at the same Best Buy and saw that Guitar Center (a larger retailer of musical equipment with a location in Columbus) offered the same item for $50 less. The customer service rep stated they would only match price for major retailers with a local store. I wonder if a Best Buy store in Columbus would also refuse to price match (although I'm not going to waste my time checking that scenario out). Since I work in Columbus I'm buying the item from Guitar Center in Columbus.

My only regret - not getting a picture of the Best Buy customer service rep standing under the stores Price Guarantee and refusing to do honor. I'll think twice about shopping at Best Buy again. Duane B

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Update by Duane B
Dec 10, 2012 9:23 am EST

Just to make the deal even better, I just found out that Guitar Center is offering a 12% off coupon for purchases of $199+ thru Dec 11 - my saving are $75 better than Best Buy. Maybe Best Buy needs to change their name!

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PARESH
Danbury, US
Apr 07, 2009 4:36 pm EDT

I called the store 4/4/09 and asked for price match on sony lcd tv 46" z4100from J&R stores they told me yes. I went there 4/5/09 and asked sales person again and showed him ad he took ad and came back to me and told me he will match the price so I told him I want TV, TV stand and Blue-ray DVD player there is charge for $125.00 for furniture Assembley. I said yes O.K. that I thought tv-dvd hook-up include in $125.00 but not included I have to pay another $75.00 for that so I told him I don't want furniture Assembley which is $125.00 I will do it myself.Then he told me I have to take $75.00 hook-up I said fine then all of sudden he told me he don't want to sell me this item. I asked Why?
He told me I have to buy furniture Assembley, how come? I t has nothing to do with TV's price match. Spoke to manager she told me she is not involved and she will not match the price. I spend 90 Minutes for nothing. BE CAREFULL ABOUT BEST BUY ELECTRONIC STORE.

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TheWayItIs
, US
Dec 10, 2012 3:37 pm EST
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Guitar Center is a reputable national chain. In this case, a very legitimate price match. The "intent" of the policy, at many retailers, is to not have to match offers from places (online, print) who offer ridiculous prices for 2nd hand, grey goods, or incomplete products/accessories as well as limited quantity or limited time deals. In this case, though, quality store mgt would have price matched to make the customer!

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Best Buy refusing to take back contract cellphone during buyers remorse period

I bought a sprint phone on october 17 2012 from above best buy. Sprint has a 14 day buyers remorse period and today october 21, 2012 i attempted to retiurn the deffective phone to them and end my contract only to be told that i was in their system for to many returns and they refuse to refund my purchase and i will have to pay a etf to sprint for 350 dollors. This is unexcusable as i was never warned i could not make any more returns and this is a violation of their contractual agreement with sprint. I plan on trashing them across the country and filing a complaint with the bbb and sprint if this is not took care of. Do not do business with best buy or you will be sorry they lie invade your privacy and are just lo down. dave rosenberg [protected]

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The Lidman Foundation
Lewisville, US
Oct 22, 2012 5:02 am EDT

Good reivew! Ignore the previous comment.

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Best Buy it is waste of time and money

Bestbuy Contest sent me email telling that I won $1000 gift card. They asked me to pay taxes during 24 hrs if I wanted to get the prize. I did everything they asked me to do. It was a big mistake. I got nothing and simply lost money. It is waste of time also.

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Scam Warners
London, GB
Oct 26, 2012 5:48 am EDT
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It's a scam. You didn't win anything. They just wanted to scam money from you for fake 'taxes'. Report it to the police.

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Best Buy deceptive trade practices

Say Bye Bye to Best Buy

Let’s say bye bye to Best Buy and send them the way of Circuit City! Today I got an E-mail from Best Buy that read “Need help with your order?” “You left an item in your cart”. If I could have, I would have written back and said, “You have lost an item in your head between your ears”.

You see the day before I went to order a computer on line and was told it was unavailable for shipping, to pick it up at my local store. The problem was my computer told me, the computer I wanted to purchase, was unavailable in none of my local stores. So crossing my fingers, I called the closet store which was Beaumont, Texas. One customer service person told me sorry, then solicited me to purchase something else. I told her that was called a Bait and Switch tactic. She did not have a clue as to what I was talking about. The store manager initially was very helpful and polite too in telling me, “Sorry we just sold the only one we had 10 minutes ago”. When I got upset, and did the, “Yeah Right Thingy!”, he politely hung up on me. Then …

Just when I should have quit when I was spiritually and mentally defeated, I did a dumb thing and called the Best Buy National Number. There I was soundly trounced, skewered and barbecued. Not with nastiness or, or impropriety, but with pleasantry, and truth. The national representative who works for best buy told me, “I get this same complaint all the time from lots of people who are as angry as you are. I agree with you, it is wrong for Best Buy to advertise an item and then not have it available.” He went on to empathize with me explaining how he understood the time I spent researching and choosing a computer, going through the ordering process only to be stonewalled. Of course he did not offer any resolution to the problem. My impression was he knew there was no resolution. Obviously …

I remain a glutton for punishment since I am writing this open letter to the world at large. Although frustrated and angry, I intend to persevere if for no other reason than to simply not let Best Buy or any other money grubbing operation to do that to me. Oh by the way, the BBB has had almost 10, 000 complaints against BB in the last 3 years. Remember the price of consumer freedom is eternal vigilance!

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Update by Whats Up With This
Oct 22, 2012 5:41 am EDT

UPDATE: Say Bye Bye To Best Buy ...
This is most certainly my week for the unexpected. As well, I know those of you who read this self update after consuming my initial complaint cannot help but think that I was bought off, originally substantially in error, or threatened by a platoon of Jack Booted Geek Squad members. Yet, I assure you, it is none of the preceding. I am in fact the author of the foregoing complaint. What happened simply is that my letter of complaint caught another Managers attention. A different manager from the Beaumont, Texas store called, was sincerely apologetic, then asked me to allow him a few hours to locate the computer I wanted. He actually called back within minutes telling me he had located my computer in Lake Charles, Louisiana and it would be here locally in 2 days to pick it up. I could not be more pleased that someone took the proverbial bull by the horns and actually made an effort to service a customer. Please forgive my lack of passion, and ill timed sarcasm as I have become a bit jaded. Truly … Kudos to Arthur the manager who did in minutes what no one even made an effort to do. In closing, I suppose I could just let my original complaint stand without an update, but for me that would be as bad as what was originally done to me. As a consumer, and a merchant myself, I feel it critically important that merchants feet be held to the fire. However, I feel it twice as important, in spirit and truth, to report when a merchant does take responsibility and make things right. As they say two wrongs do not make a right, and two rights are a beginning to keeping the circle complete.

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RarelyComplain
Warren, US
Oct 14, 2012 9:45 am EDT
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Best Buy gets lots of complaints mostly because its a relatively big widespread outfit, as such, encounters more sales, , , and, as in your case, failed sales. So thats why the BBB has so many posts related to BB. Its probably mostly mathematical - that, and the fact that they deal with pricey things which tends to arouse a lot of emotion when things dont go just right..

I had the same go round with Office Depot when I came in to purchase a really great priced computer. I went to three stores, not quite satisfied with the answers I got at the first two, and bingo! at the third store, the guy fessed up (without provocation, by the way) that there was indeed one, in the box, at a nearby store...which turned out to be true, despite what I was told at the first two stores I visited.

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Best Buy fraudulent purchases made

Theif used my banking information to purchase products from best buy. My debit/credit card from td bank was used for tranaction. It was also used at wawa prior to the best buy purchase. I want to know which best buy branch merchandise was purchased from, time of purchase, who did the transaction (I'm sure it was probably an inside job) servillence should be available to track down the theives who are behind this scam. Due to these transactions my banking is now charging me for overdraft and insuffient fund fees which I am disputing.

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Best Buy computer warranty

When I purchased the computer, purchased the warranties for soft ware, hardware. I renewed during the 30 day grace time, and almost immediately 2 of the USB ports stopped working. Took it to Geek Squad who informed me I didn't renew the warranty for the hard ware (Black tie), and gave me the number to call. I called, placed on hold while 'Jamie" searched several times and finally told me they "chose not to renew the warranty for the Black Tie" therefore I would have to pay. Why did they not renew, or tell me they weren't? Asking innocently, did they know the ports were about to go-after a year-and therefore saving them costs?

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Jane1678
Utica, US
Jun 03, 2016 8:33 am EDT

Where to begin! Best Buy has lost yet another consumer and I will be sure to tell my friends and family all about my return experience, advising them NOT to shop there. Store has horrible refund policy. I bought a tv stand and returned it 34 days late. Their policy is 30 days tops. I can understand the policy being a shorter time period on electronics but furniture? Come on! When I called to be sure that I could return the product I was on hold for 15 mins before getting some one to help me. I was then told they would go ahead and let me return the product, even with it being 4 days past the warranty period. I loaded tv stand and headed off to the store. Got to the store told them that I was told I could return the product but I have learned the hard way there was a catch. They would not refund the money on my credit card. One rep told me that it was because it was a online order they wont credit my credit card. I was ticked off told them I wanted a manager. Manager comes over and says we are already letting you return this item over the warranty period we cant refund the money on your card. You can have the store credit ONLY.. I explained to the manager I was told over the phone could return it, nothing was mentioned I would have to exchange or get a credit . If I would have known I had to deal with all the trouble of being placed on hold, returning a heavy stand and then getting lied too. I would have just kept the product and sold it on craigslist. The furniture was of good quality but it just didn't work with in my my living room . I argued with them then they told me they would leave my complaint with corporate and that I will have to call back the following day for the out come - since corporate was gone for the day (how nice) . I have a feeling I am going to end up with this store credit of 370.00 bucks. I have seen all the posts and I know I will be stuck with having to buy something from them. So not happy

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Best Buy absolute worst in customer service

Best buy hagerstown, md is the absolute worst in customer service…and they sell defective product and make you feel like it is your fault. I have never been treated so bad before starting at the store and going all the way up to the corporate level.

I purchased a laptop at the best buy in hagerstown. I also purchase geek squad package, that I was lied to about what you get with this package from the best buy in hagerstown, md. 1 month and 3 days later the computer caught fire, I had to take a day off work that turned into 2 because of best buy in hagerstown, md. I got nothing but attitude from customer service and was made to feel as though this was my fault. I finally was able to trade in the computer that caught fire for another one that was $50. More, I wanted them to get my work off the first computer; put it on the second computer and they wanted to charge me $100.00 for that…

First of all I was told by the sales guy that I purchased this geek squad package and that was suppose to be good for that?. The manager at the customer service told me that wasn’t included in what I purchased and basically condoned their sales people to lie to make a buck and rob the generally public.

I got the second computer home and it didn’t work. I was told by customer service that if something is wrong with the second computer that I would have to contact the manufacturer because I used up my return ratio? I called best buy customer service headquarters they claimed that all will be fine, I can bring the computer back they will back up the work from the computer that caught fire without charging me today!

Now keep in mind that I have 880.00 dollars tied up in this computer and 2 days lost work which is an additional $400 and a month worth of work that is still on the hard drive of the computer that caught fire.

I was told by jeff winkleman from best buy head quarters that I can go back to the store and they will fix this situation and back up my new computer with the past month worth of work today. Well that didn’t happen… I was told that it would take 3 to 5 business days and jeff winkleman wouldn’t answer his phone after that. Thanks for nothing best buy hagerstown, md. They cost me a month of work that I can not recover and 2 days missed pay. And I will tell everyone that will listen what they did.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.