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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:52 pm EST

Best Buy Product insulation in home.

Today, January 13, I had scheduled the installation of a flatscreen television on the wall bracket. The items are fully paid for and the appointment was scheduled well in advance. The installers came out to the house and in the middle of the job they pack their bags and left. The installation not completed, Boxes all over the place hardware scattered all over the floor and the TV sitting in the middle of the floor ( i have pictures). The manchester Best Buy called asked for my version of the story explained their policy on feeling safe, didn't answers my questions. Then preceded to ask when is a good time to reschedule. I was so frustrated that i said just come get the TVs. This was a spontaneous respond, so i called Best Buy customer service. Explained the situation, and a call back request was submitted. I never received a call back and a second request was submitted. To be honest, i don't expect to receive a call. There were two other contractors in the room and they heard and saw everything. I do not know why these individuals just left and they did not take the time to tell me. The individual at Best Buy wouldn't even share that information. If they left without a justifiable reason, I expect full compensation for my time to take another day off to have this installation completed. Otherwise I will take other measures I don't know what's available to me but I'm not afraid to roll up my sleeves. Normally I'm pretty passive, these individuals were anything but professional.
They walked in my house with wet shoes they move things around do not put things back where they belong they knock things over and the list goes on. Did I bark, not really. And a minimum I expect to know why these individuals decided to just leave. There was nothing that threaten their life at any capacity. So they should take the time to explain what it is that they felt so uncomfortable about that they just had to leave. I'm paying for the service and the service should be catering to me within reason naturally. But I'm not having a sloppy job done at the expense of somebody's feelings. If you're hiring people that are so sensitive that she can't be direct and firm then I have no business doing business with Best Buy.

Desired outcome: Complete the installation, compensate me for my time, and provide rationale on why the unprofessionally left my house

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5:40 pm EST

Best Buy Delivery service

Jan 3rd, 2022.

Fridge was bought to be delivered and ready for use. Delivery team claims inability to install due to "leak" i.e. wet surface below connector. Investigated it myself and point out that the new waterline that comes with the fridge will replace the old waterline. No can do. They provide a call-in number and haul away the old fridge, leaving the new one unwrapped but without handle installation, leveling, etc.

The chat line needed an hour of Q&A to recommend calling in.

The customer service declined request to refund installation fees (because it is free!?). Offer to investigate in 48 hours. Declined to do so in 3 minutes after call.

Desired outcome: Refund me for installation service I provided for THEM to install the fridge.

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12:10 pm EST
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Best Buy Wash and Dry Machine

I ordered wash and dry machines on 11/27/2021 and delivery date was 01/07/2022.Guess what? The Best buy agent telling me oh sorry you'll get on 02/17/2022 ... 3 months total waiting time...Why you waste my time to wait your stuff? If you can't serve me why your business is active? I HATE BEST BUY.
I was a Geek Squad tech support member, but no more.I canceled my membership.You don't deserve it. Please guys don't go there anymore. They don't care about customers !

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7:23 am EST
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Best Buy No sales associate in computer dept. - alerted front desk 37 minutes later i left

You lost sales from at least 6 people, including myself, who went to BEST BUY in Salem, N.H. last night (1/6/2022) @ 6:00 p.m.

A few clerks walked by the perimeter, but quickly moved out of view.
Despite standing in front of the cash register, no sign saying anything, and no one in department.

I went to the Customer Service Desk. No one there. So I asked the greeter at the front of the store. He took my name, said they have a list, someone would see me shortly, I'm #1 on the list. I told him 5 others are before me, waiting over there.

Waited 37 minutes, playing with computers. No one came near the computer department.

Folks left after 15 minutes, then 20 minutes, then 30 minutes.

My bride went up and asked the same thing. No luck.
Someone came by and used the cash register and checked someone out who she walked over with from some other area of the store. She didn't say anything to those standing there, and walked away quickly after her sale.

We left.
I purchased direct from Dell this a.m.
I won't be going back to Best buy. My card is paid off, and I'm turned off.

Desired outcome: You need a manager at the Salem, NH store. You need customer service in the computer dept. I just needed someone to get the $900 computer off the shelf for me. As did the folks in front of me. No service, no sales.

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6:02 pm EST

Best Buy Geek squad warranty

I purchased my washer and dryer from bestbuy and a 5 years extended warranty. Ive been trying for months to get a technician to go fix my washing machine. When i contact them they keep transferring the chat and calls and never solve it . I asked them for the money back instead, and they transferred me to about 6 different agent so i would stop

Desired outcome: I wanty money back

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11:06 pm EST
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Best Buy refrigerator

i bought a refrigerator from you guys and it was delivered today. OH MY! is it noisy ! I called to complain and have your installers come out and correct, possibly a bad job hooking it up? I have to wait 3 days! Now I am concerned that damage can be happening to the refrigerator if it was installed improperly and making all this noise for 3 days. Deduction...Company does not care to correct issues in a timely manner. so disappointed that I am to deal with all the noise the fridge is making and possible damage to fridge!

Desired outcome: come out asap to check why fridge makes so much noise or replace

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Mr. Helpful
Los Angeles, US
Jan 03, 2022 11:36 pm EST

All refrigerators make different noises and having a new fridge making noise you're not accustomed to its nothing unusual.

It isn't Best Buy that performs the service call but that of an authorized service provider. All manufacturers differ on the way such service calls are handled but, in general, if someone comes out to find there is nothing wrong, you'll be the one with the bill.

Before having someone perform a service call, use a simple app to determine the decibel rating.

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Author of the review
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patriciainkingwood
Kingwood, US
Jan 04, 2022 11:00 am EST
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the installer blamed the label 'whirlpool' on the reason the double doors could not match up. One door is higher than the other and installer said 'thats just how it is with this brand'. now you are saying a noise is normal. I own a 38 unit apartment complex and have 38 refrigerators, funny how none make noise, yet you say its normal. Again, maybe you should entertain the idea that the installer did not do something properly.

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Mr. Helpful
Los Angeles, US
Jan 14, 2022 12:11 am EST

Hi Patricia.

Different noises are very common — as are doors seated differently when a fridge is initially placed. The doors need to be adjusted so the doors are even. You can find how to do so by reading the manual.

Hopefully that helps.

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Author of the review
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patriciainkingwood
Kingwood, US
Jan 14, 2022 11:38 am EST
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thanks best buy for being honorable. you changed out fridges and I am in peace and quiet now. THANK YOU

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patriciainkingwood
Kingwood, US
Jan 14, 2022 11:40 am EST
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Mr helpful- your name is not fitting to your comments. have a blessed 2022

ComplaintsBoard
M
10:10 pm EST

Best Buy Insignia washer & dryer

(early dates not exact) On 12/10/21 purchased new washer/dryer w/total tech protection. I actually believe this was the initial delivery date and order was earlier. Anyway, washer made loud clunking noises when going through cycles and dryer had cosmetic issues. It was scheduled to be exchanged on 12/23. On 12/23, the delivery people were running late and would not have gotten to me until 8. Knowing how long it would take and that I had to work the next day, I opted to reschedule. I was either connected to dispatch or they called me later, I can't remember, but was told that I was being scheduled for 12/30. I know that policy is to me messaged the day prior and then called or texted the morning of delivery to ensure that someone will be home. I received no correspondence on either day. At noon, I called the number listed as the store and after waiting on hold spoke to someone who told me he emailed me the confirmation, etc and I should have it in 15-20 minutes. Well 2 hours later and no email, I called again. This time I spoke to someone who started to contact someone who seemed to know what the issue was. I then was cut off, but figured she has my number and will call me back. No luck. So I called back yet again and was told that it is certain that my appliances are being delivered today. She transferred me onto someone who really didn't know anything. She initially stated that she had no info for me about an order. Then she checked her two other systems and found me but couldn't see if I were scheduled or not. She transferred me onto yet another person who said I definitely was not on the delivery schedule. He created a trouble ticket and asked for scheduling to contact me withing 24-48 hours to schedule delivery. I then thought that I should speak with the store, as I am a long-time customer and I wanted them to know how this had been handled. Well imagine my surprise when I was told that I could not directly contact the store but they would leave a message for the store manager to call. I asked if it would be the following day but she stated that she was certain that it would be later today. Needless it wasn't that day or the next or next. I called this afternoon and again after being transferred multiple times and explaining the situation again and again, I believe I have scheduling called me sometime in the next two days and maybe the store calling when it feels like it.

Desired outcome: I want my washer and dryer and prorating the warranty accordingly

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Mr. Helpful
Los Angeles, US
Jan 04, 2022 9:25 pm EST

Frustrating without question. It sounds like a difficult set of circumstances.

I would check to make sure the shipping bolt was properly removed from the washer. Not doing so could have the effect you're speaking of.

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6:24 pm EST
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Best Buy Customer service

Placed order on 12/13/2021 recieved a delivery date of 1/4/2022. On 1/3/2022 received email from Best Buy stating that my product would be delayed. This shortness of notification is unacceptable, it is less than 24 hr notification. I called customer support and was unable to get any information as to when product would be available. Asked to speak to a supervisor and the supervisor never picked up, was on hold for 90 minutes, then they kicked me back into the phone tree. Then called corporate spoke to premier customer service rep., who gave me a case# [protected] then he put me in to touch with appliances who rescheduled the delivery. Product will be available on 1/7/2022 however delivery isn't available until 1/19/2022. I should have priority given the fact that my order was placed on 12/13/2021 and shouldn't have to wait any longer.
Thanks for ruining Christmas

Desired outcome: Delivery date moved up - supervisor that didn't answer phone FIRED

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6:21 pm EST

Best Buy Best Buy TotalTech Support contract

We purchased the Best Buy TotalTech Support 1 yr renewable membership on January 29, 2021 for $199.99 & used it once for a laptop conversion. We purchased a new TV and called in December 2021 to schedule installation (simply mounting and connecting TV to sound bar) through the TotalTech policy (which stated this was a covered service, even if TV wasn't purchased at Best Buy). We were told at time of purchase and the booklet given to us confirmed the cost for this service would be $49.99, yet the man on the phone making the appointment said it would cost us $159.99 (the fee of $199.99 less 20% discount for having the membership). We told him the information we had said cost was $49.99, but he said it must be old info and insisted on the $159.99. We declined service and cancelled the policy only to find out he was incorrect. Now we're stuck trying to find someone to help install our new TV as we are in poor health and can't do it alone.

Desired outcome: Make good on the service we paid for

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4:47 pm EST

Best Buy Customer service/dispute investigations

Worst financial institution to do business with! They don't care about their customers and are inept in conducting a proper "investigation" into disputed charges unlike their competitors!
Disputed a charge for the rental of a vehicle that was NEVER provided to me (Thrifty left me stranded at the airport)! Due to Thrifty's and Alliance Reservation's failure to refund the money pre-paid to them for the rental within the 24-48 hours that I was told would happen by the rental agent at the airport, and numerous calls as well as emails, was forced to dispute charge with Citibank. Citibank failed to conduct a proper investigation and even though I had a copy of my receipt from Budget, where after waiting for more than hour was able to rent a car with them, they simply accepted Alliance Reservation's sending them a copy of my initial purchase receipt as "proof" that the charge was valid! Never requested a copy of my signing for the vehicle! I then appealed the decision and they still denied! Again, they seem to be more on the Merchant's side, rather than their customers'! Will be paying off and closing my checking account with them as well — good bye to $20K of banking with you! You suck Citibank!

Desired outcome: A letter of apology for their ineptness

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12:15 pm EST
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Best Buy unethical sales technique

I ordered electronic device on Bestbuy.com specifically because they promised it was in stock and available for next-day delivery. I could have ordered from three other stores which had the item, but they were two-day and I needed it for a gift.
It turns out after taking my order and giving a confirmation, the item was not in stock and "may not be shipped for 3-4 weeks". I was told I could not cancel my order until the item was shipped.
Are they crazy? I need to order from someplace else, but cannot cancel my order with BestBuy?
My issue - selling a product for next-day delivery that is not in stock and then not allowing me to cancel the order.
I now have to place the order elsewhere, resulting in further delay and will have to pay to ship the [product back to best buy when it does get shipped (or drive 1 hour to the store).

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11:05 am EST
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Best Buy Geek squad

The worst customer experience I ever had: I took my laptop to Geek Squad at the Beacon Hill Best Buy in Calgary, Alberta, Canada to get the power adaptor repaired. It took them 3 weeks to get the job done (which is fine, they need to send it away to Vancouver). They did a fine job as the power adaptor worked great after that. But they damaged the mouse pad. The buttons no longer depressed. I could still tap and move the mouse cursor around, but there were other things I couldn't do like dragging and sometimes clicking wouldn't work.

So I took it back in to get the mouse pad repaired. They agreed to fix it free of charge. They sent it back to their repair shop in Vancouver. I had to wait a month to get it back (they said the hold up was because they were waiting on a part to ship in). When I got it back, the mouse pad was not repaired at all. It was in exactly the same state it was in when I dropped it off.

I told them I didn't want to send it off for another month since I needed it for work (I had a spare before but no longer had it at this point), and now I knew there was no guarantee it would be fixed, and furthermore I now knew it was possible they could damage something.

So instead I asked if Best Buy could compensate me somehow, maybe 50% off a new computer, maybe I could get it repaired somewhere else and give them the bill, maybe they could order the part and when it arrives then I could bring my laptop in and have them repair it within the day.

The manager kept saying no, we can't, there's nothing we can do. Finally she agreed to give me a discount on a new computer. She didn't say how much but to look around at some computers and then we could decide. So part way through looking at new computers, she told me the best she could do was give me $50 off a new computer. I told her that was outrageous. I trusted them with my computer, they damage it, and all she can do is give me $50 off a new computer? All she could say was sorry, no, there's nothing else we can do.

I guess even managers are completely powerless against the corporate greed machine. Moral of the story is, don't go to Best Buy for your computer repairs, they'll keep it for a month, damage something, give it back without any repairs being done, and refuse to do anything for the damage they caused.

https://www.youtube.com/watch?v=-t91gbiKKNY

Desired outcome: Be accountable for damages they cause

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10:12 am EST

Best Buy Customer Service/ Geek Squad

When I bought an stove & Microwave. Didn't want Geek Squad. Took me 3 months to get Geek Squad cancel. I bought a computer a few months ago. Got an bill in the mail from Citibank, saying I need to pay my yearly Geek Squad payment. I called Citibank and told me it was added to my account on the day of my purchase. I NEVER asked for this service and never should've been on my account. I paid the computer off in 3 month, 9 months later I get a bill for Geek Squad. I called Geek Squad and cancelled the service and got conformation number. Less than 30 days later get another bill. Same info with only $30 waved. I cancelled my Best Buy card, from here on out I will be ordering from Amazon

Desired outcome: Stop signing customer up for Geek Squad if they don't ask for it

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9:28 pm EST

Best Buy Racial profile

My name is Ketha Oden. I took my son and his friend to best buy because someone try to break in our house. So my son went to price camera. His friend went to price TV. They keep following them like they was going to take something. My son came out so we was waiting on his friend to come out. So his friend came out called his Daddy to see if he want it him to get the TV. So I started my car. Crossed by Belks parking lot. So I driving ND hear come the police with blue lights telling me to pull over. They said they got a called saying my son and his friend sold something. THEY ALSO said we couldn't go back in the store. They had more cops to come. They tried called best buy to see what was going on. I ask if we can go back to the store to see the tape. They said no because they didn't want them back in the store. The cop keep saying you going to jail if you took something. So they end up getting our name phone numbers. They let us go after being out there for a hour or more. It was so embarrassing. When the cop call that night. They said I don't know what best buy had going on. They didn't see yhem on tape taking anything and yall can go back in there. I will not step back in Morehead city Best But. I went the next day got the record of the call. You can hear yhe guy saying they got them. I even called the Morehead Store and ask to speak to the Manager and was telling what happened and they hang yhe phone up on me. I even made a complaint on the cop for the embarrassing and telling them they was going to jail. That racial profileing. We worth Littles to the Corporate office. Noting with that and I know yall got the letters because you had to sign. Never a sorry or anything. We should had got something because that was so wrong. I no yLl got them letters we sent. Now my cousin go to yhr store in Morehead last week and they treated him like he didn't have money to get the 85 inch TV. They treat Black people like [censored] in Morehead City. It's racial profile. Something need to be done. The guy that work there caught it the way they was treating him and said I treat everyone the same. It's been a min. ON MY CASE BUT I'M GOING TO LOOK IN ON TALKING TO A LAWYER. I HOPE IT NOT TO LATE. BECAUSE THIS GOT TO STOP IN THE Morehead store. I hope to never step back in there that was so hurtful to me my son and his friend. I wish I would have went to the news about it. I would love to hear back. Because when all this went down. Yall didn't write me back but one time and nothing was done. So text me back or email me

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Frank 1011.
Allen Park, US
Dec 24, 2021 8:02 pm EST

I went straight home tonight after a horrible nightmare of being treated like S*** . This is about the 3rd time at different stores of theirs but this was by far one of the worse. I was surrounded by 4 employees after I asked to see the manager. I won't go into the whole ordeal but after being a customer for about 20 yrs and many thousands of dollars I am done. I came right home and paid off my account online. Cut up the card and filed it away. Never to return. I told them I was calling corporate and would never spend another dime and they didn't care. Now I see why there are so many bad reviews. Today they lost an $800 sale. They lost a permanent customer. They don't care at all about customers. I was talked to like crap. Treated like crap. The so called manager was bad if not worse than the employee. You can't even reach anyone in corporate on phone or online. Best Buy GOOD RIDDANCE.

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1:10 pm EST

Best Buy Geek squad appointment scheduling

My husband and I are both elderly and disabled and just bought a new Sony tv and sound bar and subwoofer - which we've been saving up for and looking forward to getting what will most likely be our LAST tv at our age…at the Best Buy located in Altamonte Springs Fl. and spent over $4000 for everything including extended warranty provided by the Geek Squad Service Department. While we've had excellent sales service from Aaron and the guys who installed the tv itself were also very nice and knowledgeable and excellent representatives of this company - I'm afraid that CUSTOMER SUPPORT has already been extremely disappointing in just the couple of weeks since we first made our purchases there. It's frustrating enough to be continually being connected to "representatives" who have admittedly not even being located in this COUNTRY, I've literally spent HOURS on the telephone just today to TRY to set up an appointment to have the sound bar and subwoofer (which was purchased in the store but had to be delivered which was delivered quickly..) however when I called 3 different times AFTER I spoke to a representative who PRETENDED to be at the store in Altamonte Springs (which of course we found out later that he was NOT) and he told me that "they were so busy right now at the store that they didn't have time to make me appointment and that we would have to COME INTO THE STORE to make an appointment with the Geek Squad ourselves…" and then he went on, in a seriously curt and extremely rude manner that "if I was computer literate that I would know that I could already KNOW that I could set up an appointment on line…" and it's not so much what he said (although being lied to wasn't exactly what I call PROFESSIONAL or even Customer "care" but when I asked him for his name he actually hung up on me.. and I spent another 45+ minutes trying to contact someone else to help me. The next three people I spoke to were all very nice and apologetic about this incident however it STILL took a very long time to get an appointment made at which time I was also going to have to pay an EXTRA $110.00 to have the sound bar and subwoofer which I was originally told was INCLUDED in the Geek Squad Service that we're paying $200.00/year for and needless to say this just added to our dissatisfaction and that there's no way to identify who this horrible representative that I first spoke to so he obviously can't and will not be held accountable for so poorly representing this company as a whole exhibits a horrible Customer Service experience and based upon this event came very close to losing this large sale and cancellation of our Credit Card with Best Buy which I WILL be doing today. If someone can PLEASE help us here and at least try to right a terrible wrong ID appreciate it because we're so very disappointed in this company that we trusted and spent a great deal of money at any we don't want any other elderly unsuspecting people to have to experience anything like we just did. Thank you for your attention to this matter. Sincerely Dr. Jean Richardson and Albert Hoehener.

Desired outcome: holding this very poor customer care representative accountable for his actions and being compensated in a fair manner for the time and emotionally upsetting conversation that was seriously negative and disturbing to us

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4:05 pm EST

Best Buy no sales people

I went to Best Buy in Commack NY to shop for Christmas. There was no sales associates around for 20 minutes. I went to the front security person and he said we only have 4 sales associates in the store and I can add you to the list.
I said ok and then asked --How long -- answer about 45 Minutes to an hour.
i the said all I want to buy in a echo dot a laptop. He said there are no long specialist and one of the 4 can answer your questions on any electronics.

Prior visit I have a annual service contract for my computers. I brought my laptop in to see a Geek. No longer as before --you wait on customer service line -- I tell him what problem I have and he said you need to contact HP or microsoft-- he seem to know very little.
I just went home and figured it out myself-- give them 5 years and people will get tired of them and they will go the way of Circuit City

Desired outcome: Bing back personal service

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TheldrakisCS
TheldrakisCS
, US
Dec 21, 2021 12:45 pm EST
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you are aware that during this pandemic every company has reduced staff? some of the staff on are maybe overworked or being shuffled to areas they have little training to cover for others. this is in every company that the wait time is longer than normal. as for the tech that said contact hp or Microsoft, it depends on the issue, if it is something they normally fix they can do it. though it sounds like it was a "higher tech" issue which means only the manufacturer can handle.

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7:20 am EST

Best Buy Kitchen appliances

Purchase $12, 000 worth of kitchen appliances on 9/01/2021. At the time we were told all items were in stock and would be delivered on 12/08/2021.
I kept checking on the delivery up till the day before 12/08 and at 5:00 pm on 12/7 was told only one appliance would be delivered and others would arrive in 3 months. That was a lie because nothing ever came on 12/08, I was never called after waiting 6 hours for delivery and the so called manager I spoke with on the phone gave me a false name. When I called the phone number again I was told no one by that name worked there.
This is a terrible place to conduct business with and they seem to have no problem deceiving you with false information.
I would recommend you try any other company before this one because if this is their customer service prior to delivery I can only imagine what it would be like if you had any warranty issues.
BTW, you should try their customer service phone number and see just how many times they hang up on you before you really get to speak with anyone.
My number was 8 times and 1 hr. and 24 minutes.

Desired outcome: Cancelled order and will never return

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Update by Loringallen
Dec 09, 2021 7:22 am EST

I have heard nothing but bad stories about this place

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9:05 pm EST

Best Buy Customer service, store pickup

I purchased an LG OLED C1 65 in TV online on 11/28 at around 3:30 pm with Sanus TV mount and LG soundbar that said it was available for pickup that day. Hours passed by and I tried to call, which took 20 minutes going through the national line, only to have someone tell me the TV "might be getting delivered from another store or warehouse" and "might be delivered tomorrow". How can you have a computerized inventory and not know where your product is? The next day, no updates. Finally called again after 2 days and waited again, asking if there were models of the TV in the store, to which they said yes. We went to the store and it turns out our TV had been sitting ready for pickup, but someone had forgotten to put a tag with my name on it, so it didn't register. We finally picked it up, took it home with the other items including a mount, and after getting home, realized they not only given us the wrong product, but also was for another customer. We went to exchange the item, but they would not exchange it saying they needed to "investigate" the issue and would sell us the correct item, but not at the price we paid because the sale had ended. It is infuriating that such a large company can be so incompetent and there is no recourse, other than never shopping here again and trying to warn as many others as possible.

I would appreciate getting some compensation in the form of a gift card perhaps for the time and gas wasted in driving to and from the store on 4 separate occasions.

Additionally, I would appreciate hearing a root cause analysis as to how an error could could occur in soany different ways with multiple employees.

Desired outcome: Compensation for time and gas wasted

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2:35 pm EST

Best Buy Geek Squad Protection Plan and Overall Customer Service

I have done nothing but sing the praises of Best Buy for purchasing appliances my whole adult life. Their customer service has always been top notch and they always have great deals! I recommend them to anyone shopping for appliances, that is until yesterday. Our 2 year old refrigerator has not been cooling correctly and my husband spent hours on the phone with Samsung trying to troubleshoot it only to wake up yesterday morning December 1, 2021 to it being a musty 65 degrees in our fridge. All of our food RUINED. I went back to my Best Buy account and praise GOD I had purchased the Geek Squad Protection plan for it. Great news, right? WRONG! I have been on the phone with them since noon yesterday trying to get a repair person here and it has been one lie and screw up after another! No compassion for the fact that I have a family to feed, dinners to host, holiday foods to bake and hundreds of dollars of food GONE. Their $300 food spoilage reimbursement crap won't even touch what I have to throw away.

The first person I talked to yesterday was Joshua and he told me they didn't have any available appointments until next week then one magically appeared for that day- HOORAY! Well, I got a text notification that the Technician was on his way. I went to confirm all of the information and guess what- THEY PUT BEST BUY'S COLLEGE STATION ADDRESS AS THE SERVICE ADDRESS INSTEAD OF MY HOME ADDRESS! The nice third party technician called me while I was on hold AGAIN with Best Buy trying to figure out why they put in that address and how to fix it so I patched him in with the girl so maybe she could tell him my address and send him on. NOPE! They have to create a new order and a new appointment. So here I am on hour 4 of being passed around from department to department and no one can help me until finally I get to "corporate" and I think ok maybe I am finally getting somewhere!

NOPE AGAIN! Her system is down. But by hour 5 on the phone, Katie says she is going to put me on the appointment list for today with a window of 8a-12p. Guess what happened at 12 pm? NOTHING! No email, text, carrier pigeon, nothing confirming a repair appointment. So here I am again today on hour 6 on the phone trying to talk to someone who speaks broken English and making me repeat almost everything I say which makes this whole situation even more infuriating. If I hear "I am sorry for your frustration" one more time, I might just implode.

OH IT GETS BETTER, after over an hour on the phone just now, the customer service agent Dannielyn called me KAREN 3 TIMES trying to be cute. I thought I was hearing things the first time, the second time I asked if she called me Karen, and she said oh yes so sorry it's because it's "-ren" and then she did it a 3rd time. Y'all I can't make this up. The most condescending disrespectful customer service I have ever dealt with.

GEEK SQUAD is a joke and BEST BUY you can do better!

Desired outcome: A refrigerator replacement

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Best Buy Washer and Dryer installation

Paid additional for washer and dryer intallation. the technicians did BOTH incorrectly. Geek squad say I need to wait a week for the soonest available and REFUSES to get supervisor. I want it fixed and a refund of the installation charges since it was done incorrectly and could BURN DOWN MY HOUSE. Tired corporate office, nothing. Sent email to what the geeks quad says is customer services...but you can not get ANYONE top actually help.
They would rather REFUND the units and pick them up then actually get someone here to FIX the error of their own employees.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

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+1 (888) 237-8289

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