Best Buy Canada
Burnaby, British Columbia
Canada - V5J5K3
|Mon||8:00 AM - 12:00 AM|
|Tue||8:00 AM - 12:00 AM|
|Wed||8:00 AM - 12:00 AM|
|Thu||8:00 AM - 12:00 AM|
|Fri||8:00 AM - 12:00 AM|
|Sat||8:00 AM - 12:00 AM|
|Sun||8:00 AM - 12:00 AM|
|Mon||8:00 AM - 12:00 AM|
|Tue||8:00 AM - 12:00 AM|
|Wed||8:00 AM - 12:00 AM|
|Thu||8:00 AM - 12:00 AM|
|Fri||8:00 AM - 12:00 AM|
|Sat||8:00 AM - 12:00 AM|
|Sun||8:00 AM - 12:00 AM|
I purchased a laptop on the 20th of this month. I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund.
Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the USÂ however I was given April 14 as the last possible date to receive the check. Best Buy obviously doesn't realize that that is three weeks from the time the laptop was returned. So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.
Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer... I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.
On Thursday March 13, 2008... My friend and I went to Best Buy around 8:30 P.M. to purchase a new music CD...
This complaint is against Best Buy #158 in winston-salem. On 3-14-08 a cashier grabbed an empty ink cartridge box out of my hand and scanned it along with a new ink cartridge I was buying. I had carried the box into the store to make sure I bought the right cartridge. A store employee had put a pink sticker on the box when I entered the store to indicate that the box was not the property of the store. The cashier could clearly see the pink sticker and that the box was empty. Only after I protested did she back down and delete the $24.00 she had charged for the emptybox. She was extremely rude. When I paid her in cash she marked all over the bills with her marker as if I were the criminal and not her. I have no doubt that she intended to cheat me. When I called the store to complain the manager hung up on me. I will never shop at Beast Buy again.
Why do these people bother asking me if they can "help me" when, obviously, they can't? I...
Purchased an Xbox 360 with extended warranty. It became defective, took it to Best Buy in Avon, Indiana where extended warranty was purchased. Customer Service checked system, proved it was defective. The power cord was missing and the game that came with it. They said that they could put a power cord in the box but didn't have the same game. I asked them to replace the system, I would give them the power cord or purchase one and put it in the box and they could have the new game. They said that they had a power cord but HAD to have the same exact game (even though they don't even use that game in the systems anymore). I live 35 miles away and was very upset that we could not work out something. My son went back with the game. They then stated that I never purchased an extended warranty and long story short but my sister-in-law had taken a system back and her last name is Ray and they charged that system against my name. My son figured that out for them and they agreed that is what happened and then said that well since the power cord is missing they would not exchange it! He told them to just take the power cord out of the new system and put in with it. The store manager stated "Oh if it was just that easy" and laughed? Well why isn't it just that easy? So now I have to make a third trip hoping this time they will honor the transaction. I guess it depends on who is working. Where is the customer service these days? Won't ever purchase from that store again.
My husband wanted the new game, Pirates of the Burning Sea, for his birthday in early January. It was set to be released on January 22nd but preorders were being taken at Bestbuy.com and they were sending out extra CDs with music beforehand so at least I had something to give him on his actual birthday.
This morning (Jan 22nd), I received an email that there was a problem with my order. When I logged into the website, it said the item was on backorder. I didn't order the item last week to a surprised company. I preordered it three weeks ago and now it was telling me it wouldn't ship for another week. I called our closest store and they had them in stock but the woman through the website customer service apparently didn't see them and couldn't switch our order to store pick up.
This was a very simple issue that Bestbuy.com really failed to meet. We canceled the online order and my husband went down the street to pick it up. So much for convenience. If they can't count and send out preorders on time, heavens only knows what happens when they have a real problem. That being said, we won't be customers ever again to find that out.
The Worst buy!!! As I am typing this I am on hold... again... it'S been over 35 minutes... again!!! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When I did finally I canceled the order after being on hold 20 minutes at least. I was told the only way i could get my money back was to receive a gift card in the mail... in about a week. That was a month ago, though they have managed to send me numerous pieces of junkmail trying to entice me to jump online and spend spend spend... guess what??? I'm not their sucker twice and I want my money back!!! They absolutely refuse to answer any phones!!! The people I dealt with at the local store are rude and seem they could care less... even when I spent up in four figures last year buying a pc and accessories. I am done doing any business with them and tolerating the atrocious service!
I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD...
Chris stark - crook #1 - corporate crook protector & spin master jill nezworski - executive resolution specialist - richard m. Schulze - full pockets the pre ipo owner and founder - loves to hire crook managers! Avoid avoid!
The original [redacted] text:
Watch out for best buy theft of credit: after deliberately stealing my $238.14 credit, best buy would not give me my money back until I got dpt. Of consumer affairs involved and then they offered 'equivalent value' gift card, which I advised them politely to go shove it up theirs and I am suing corporate thief's this week... If you have problem with best buy, or any other crook corporation, give them a deadline until you would waith to receive what's legally yours and then you file a claim in small claims court! It's easy to win if you are right... Good luck!
If you have problem with best buy, contact:
Jill nezworski sr. Executive resolution specialist best buy, inc. Desk [protected] fax [protected].
Everytime I call and no matter which store I call at Best Buy, they will NOT answer their phone. I'm...
My complaint concerns Best Buy Inc. They do not back the products they sell. If they sell you a defective...
Best Buy Canada www.bestbuy.ca I bought a DVD from Best Buy, tried to watch it at home and it started...
Just to let everyone know Best Buy treated me like crap. I spent $2,000 on a Sony Vaio and was assured by the salesperson - upon reading my hesitance about parting with two grand - that if the laptop did not function correctly or if anything was wrong with it I could return it.
The laptop was crap. It shutdown randmonly, bluescreened, flickered, froze up upon opening more than one application at a time, etc. Not what you expect from a Sony. And certainly not for two grand.
I returned it to Best Buy TWO DAYS LATER. I was told I had to pay a $360 restocking fee. I spoke with the clerk, the assistant manager, the store manager and the regional manager and all told me they would not take the laptop back unless I paid it. And all told me that "just because it doesn't perform the way you want to doesn't mean it's defective" (their policy is that restocking fees are only waived if products are defective). How blue screening and shutting down in the middle of using it is not defective is beyond me.
I filed a complaint with the DCP and fought the charges with my credit card company. Luckily I won, but I would hope no one else has to go through this. BAN BEST BUY WITH ME!!!
I now order all my electronics through careful research on restocking fees. Best Buy SUCKS!
I think this email to Best Buy explains it best: To whom it may concern, Let me first tell you that I...
I purchased a Sirius Sportster unit from best buy on 3/12/06 including the installation, car kit, extended warranty, home kit and all the total was $349.67.
Approx two weeks ago the unit quit working and I thought no problem, I bought the extended warranty so I'll go back to best buy and exchange for a new unit and be on my way.
After over 45 minutes in the store and speaking to 4 different best buy employees (on the first trip to try and resolve this) I learned that the unit I purchased had been discontinued and the only thing that they could do was to replace the unit with a comparable. I was fine with this but it would include bringing the car in to uninstall what I had purchased and then install the new unit. My wife and I were told to bring the car in any time and that there would be no charge for anything and that best buy would swap out the units.
Day two (the next day). We bring the car in and are now told that we will need to make an appointment even though they currently have no vehicles waiting for installation. We decide to just leave the car so that the install can be done at best buys convenience. As we are negotiating with the install person she states that "you will have to pay for the uninstall and the reinstall of the units". This is totally different then what we were told the day prior. She said that she would have to go get the manager because "somebody was going to have to pay for this and it wasn't going to be her". Apparently best buy out sources installs to an independent third party even though they are in the store and have a best buy shirt on.
The manager (Benji Inman) immediately took a defensive tone and basically said that yes we would have to pay for uninstalls, reinstalls, adaptor kits and anything else that they used which was going to be north of $150.00. Which is more than the cost of the new unit. I stated that I was not very happy with that due to the fact that I had bought an extended warranty for the unit and that I just wanted that unit replaced. It is not my fault that the unit has been discontinued. Also we were told the day prior that we would not be charged for any of this. I even stated specifically the employees that we discussed this with us and Benji stated that was not the case because those employees knew better. I would like to know how he knew what was said when he was not there. Benji stated that I could call 866-bestbuy and complain but that it would not do any good because they would just send him an email and he was just going to give me the same answer then.
I also asked if best buy could check and see if the unit was available somewhere else and he said no. (I have since emailed Sirius and there are units available in the market.)
The thing that burns me is the fact that I went in the store on day one and was given the instruction by best buy staff of what to do. On day two the story totally changed. The manager was so arrogant that I had to keep asking him "you're the top manager here"? I could not believe that a manager would have the attitude and poor customer service this guy had.
I'm out the $350.00 that I originally paid for the unit and components not to mention the jam box that I bought later that will only work with the now discontinued unit which was another $120.00 so I'm close to $500.00 out of pocket over this.
I also mentioned to the "manager" that I know I have spent over $10,000.00 in best buy and he is loosing my business over this install issue which I'm sure costs the store $50.00. I'm in the service business and I would never loose a good customer over a $50.00 issue. Stupid business.
I will never spend another dime in best buy (from now on to be known as "worst buy") nor will any of my employees, family, relatives or friends if I can help it.
I purchased a 42" LG Plasma tv from best buy approximately 10 months ago. I have been a regular customer for...
I purchased a Maytag washing machine at Best Buy and bought an extended warranty. For the first time in several years, I called for service under the warranty.
Best Buy told me that I would be contacted within two days by a local service company. When that didn't happen, I called Best Buy and they gave me the company's name and phone number. I called and they said that they no longer did work for Best Buy because they hadn't been paid. I called Best Buy back and they gave me the names of two other companies. When I contacted them, both said that they didn't work in my area. I called Best Buy again (every call involves being on hold for three to fifteen minutes) and they said that someone would call me in a couple of days with the name of another company. No one called. Again I called Best Buy. They said that, based on their information, my repair wasn't covered by the warranty. I explained the problem again and they agreed it was covered. They said that they would get back to me in two or three days with the name of a repair company. So far, all I've gotten is a runaround from Best Buy. I'm no further than when I first called a week ago--no service company and no appointment. When they sold me the extended warranty, they didn't bother to mention that there was no service company in my area. I am beginning to feel that this is all an attempt by Best Buy to get out of honoring the service contract. To add a little humor, I got a call today from someone doing a survey for Best Buy and wanting to know how satisfied I was with the warranty repair.
I bought a Frigidaire refrigerator in September of 2004. The shelves were poorly designed and never installed...
I buy all of my major electronics at Best Buy, including our first computer in 1995 because of the warranty/no lemon policy. However, I recently learned that the policy may not be worth the paper upon which it is written.
I bought my first digital camera from Best Buy in October 14, 2002 -- a Sony 707, which came highly reccomended by Consumer Reports as well as a professional photographer/friend.
We purchased the camer for $719.99 and the extended Best Buy product service plan for $99. In June 1, 2004, the camera gave an error message and had to go in for repair, which was covered under the warranty. On March 26, 2006, it malfunctioned again and went in for repairs (repair No. 2). On Aug. 15, 2006, the camera went it for its 3rd repair, and we requested an early "no lemon policy" replacement, b/c it was the 2nd repair in six months and we are just two months away from the conclusion of our extended warranty.
The camera came back on 8/24, and the problem remained, although the paperwork said that parts had been replaced in the lens. The camera continued to take blurry pictures over the next couple of days, and so I went to the Ellisville, MO Best Buy story today (where the camera was purchased). I expected them to honor the "no lemon policy" part of the warranty, which states that "If your product requires more than three repairs, Best Buy will provide for a replacement."
Unfortunately, Manager Eric Stephens told me that my first repair wasn't a "qualified" repair because they simply had to download some software to make the camera function properly. So, the fact that the camera wasn't working, had to go into the Best Buy Service Center and receive some kind of software download to make it work properly didn't qualify as a repair. In my book, the camera wasn't working, they fixed it and it did work -- that's a repair.
Anyway, I told Mr. Stephens that my warranty expires in mid-October, and I didn't want the camera repaired again, only to have it fail in November and then I'll be out of luck. He told me he couldn't honor the no lemon policy and that the camera would have to be sent off for another repair. He said I could request an additional extended warranty, and if BEst Buy agreed to that, he would be happy to sell it to me. How kind.
He gave me the 1-888-BESTBUY number to call and explain my dissatisfaction, and I requested to make the call from his store phone so that I had the "experts" available to answer any questions. I spent 40 minutes on the phone, first talking to Brandon, then to Micheal and then to John M, Michael's supervisor. They all told me the same basic thing -- that the service center technicians would have to make a diagnosis of a fourth "qualified" failure in order for me to get a replacement. So, they shipped off my camera today. I hope Best Buy monitors this site and decides to fix this problem for me, so that I can continue to purchase my electronics from them.
Address: 15678 Manchester Road
Ellisville Missouri 63011
Phone Number: [protected]
I purchased a laptop computer and a service contract with Best Buy Alpharetta, GA last year for my son. On...