Best Buy Canada
Burnaby, British Columbia
Canada - V5J5K3
|Mon||8:00 AM - 12:00 AM|
|Tue||8:00 AM - 12:00 AM|
|Wed||8:00 AM - 12:00 AM|
|Thu||8:00 AM - 12:00 AM|
|Fri||8:00 AM - 12:00 AM|
|Sat||8:00 AM - 12:00 AM|
|Sun||8:00 AM - 12:00 AM|
|Mon||8:00 AM - 12:00 AM|
|Tue||8:00 AM - 12:00 AM|
|Wed||8:00 AM - 12:00 AM|
|Thu||8:00 AM - 12:00 AM|
|Fri||8:00 AM - 12:00 AM|
|Sat||8:00 AM - 12:00 AM|
|Sun||8:00 AM - 12:00 AM|
Best Buy will not take my defective Sony Vaio laptop back without a 15% restocking fee. I spoke with Sheryl Harris, consumer advocate for the Cleveland Plain Dealer on 1/13/09. Her comment: 'Pete, Best Buy has some sort of agreement with the Ohio attorney general's office, which sued it over customer service and other issues. You may want to file a complaint with the Ohio AG -- www.ag4ohio.gov -- because usually when companies have these types of agreements they take care of things brought to their attention by the AG very quickly. It just may save you added hassle. Sheryl'
1/6/09 - purchased new Sony Vaio Laptop VGN-FW235J/H (clearance)for $808.11. Laptop was shipped to my home.
Received laptop however several defects:
1. Dead pixels on screen
2. On/off switch misaligned
3. Factory installed software was defective/corrupted (Internet Explorer would crash)
Returned laptop to Best Buy in Cleveland, Ohio and store promptly replaced laptop on 1/10/09.
Tried new laptop at home. This laptop was also defective:
1. Upon turning on laptop there was a loud noise from the hard drive.
2. Factory installed software was defective/corrupted (Internet Explorer would crash as well as propagate screen with multiple windows crashing the computer itself, scroll mouse would not be recognized and would not work properly, printer would not work ... I do have the latest Vista compatible 64 bit drivers for these devices).
Attempted to return this to the store for full credit on 1/12/09. After keeping me waiting for a half hour Best Buy claimed there was no defect in the laptop. Service manager Mo Hamdan stated that if I returned the laptop I would be charged 15% for restocking fee. He said that the hardware tested good. I again stated my problems with the laptop and again he insisted that if I return it I would be charged 15% ($112.50) or exchange for another laptop. I did not want this option since the Sony model we bought and were returning as defective had been our choice. Obviously with two defective machines it no longer was our choice. I than stated I would take them to small claims court if not resolved. He said go ahead. I demanded to speak with his manager ... he refused. Best Buy refused to take the laptop back ... I took pictures of the irate store manger charging after me to take the computer. In one picture you can see that he had the laptop box at almost head level. I fled the store. Best Buy refused to issue a receipt for the return.
I attempted to call two other Best Buy stores (North Olmsted and Mayfield Hts) to talk with a manager. Neither store picked up the phone. I attempted to resolve this with Best Buy customer relations that evening and talked with someone with a like 'Latef' at [protected] who said they would log my complaint and pass on to the managers.
1/13/09 I tried calling the store but apparently the store was not taking calls. I again called Best Buy customer relations and spoke with someone that identified himself as 'Leep'. I again gave my complaint and added the question ... if Best Buy considered the laptop to be defect free and wanted to charge a restocking fee, why would they offer another laptop with a restocking fee? Obviously no customer service since I requested a full refund and by offering another laptop they were admitting there was a problem. 'Leep' kept me on the phone on hold for a very long time. He stated he spoke with John the store manager and that I either pick up the laptop or return it with a 15% restocking fee. He also stated that I had 'abandoned the product' at Best Buy.
I contacted VISA disputes and they are working on a full charge back against Best Buy. I told VISA that Best Buy claims that I "abandoned" the laptop in the store, even though I clearly attempted to return it
for full credit and even have the card and picture of the violent service manager. Visa disputes says that I will be covered and consider that what I did was "left product with merchant".
During the frenzy of the black Friday weekend, My boyfriend and I were at the Best Buy store in Henderson, NV (across the street from the Hotel where we were staying) where I witnessed a store employee jump on a platform and try to sell a bunch of laptop computers as if it was an auction. He spoke through a bullhorn announcing the 'deals' but almost all of the computers included an 'optimization service' that they charged an additional $169.00 fee. The guy with the bullhorn (his name tag either said Brett or Brent on it) was claiming that their optimization service would DOUBLE the speed of the computer.
We found that extremely difficult to believe. We asked another Best Buy employee if that was true and he replied 'not really, we take much of the adware out of the computer and you might see a performance increase of 30% as a result of that, but it won't go double the speed'. I asked some representatives from Microsoft, HP, and Dell that were in the store if the claim was true, and none of them were able to confirm or deny that the Best Buy statement of doubling the speed was true, but it was obvious they didn't believe the statements being announced.
Nearly all of the laptop computers that were advertised in the flyer were out of stock, with the exception of the units that were 'optimized' by the Geek Squad.
This is a classic bait and switch operation. They advertise a computer at one price, but tack on $169 dollars for a WORTHLESS, UN-NECESSARY service.
BEST BUY... CON ARTISTS AND SNAKE OIL SALESMEN!!!
Best Buy advertise a ACER Laptop for 399.00 have to go to store and buy it. My wife went to the Northcrest...
Bought a 32 in TV, wall mount, mounting, tv setup, wire concealer and warantee for tv and installation for my elderly Mom for Christmas. I was advised that if she did not want the TV mounted I could get a full return on all items and change the waranty to cover just the tv. The installation date was set a week after Christmas and in the meantime cablevision came the day after Christmas and set up the cable and the box and connected the tv. We had been watching on this tv for a week before BestBuy came to do their job. The date of the installation the installer called me very early in the morning to confirm that would be at my mom's house between 12:00 to 5:00 PM that day. They called me that morning to confirm and I agreed figuring I would be there when they came. My mother cannot be left on her own for this type of activity. I went to an exercise class and my cell phone was not on. When I finished I listened for messages and it was from the installer saying they had a cancellation and could come sooner leaving a return cell number. I tried to call the number but it was not correct and I then called the store and they had to track down the installer. I was on the phone for a while until they said they would call dispatch and get back to me. In the interim I called my mom to let her know what was going on and she advised that the installers were already there and that she did not want the TV installed because of holes in the wall and sent them away. The installer said to my mom that the picture on the set was not right and he would adjust it, her not understanding that this implied a charge (to the tune of $99.99) to turn a button to widen the screen that my husband could have done would eventually become a big problem. I went to the store to return these items and get all of my vredit for everything but the tv and the warantee on just the tv. they credited me for the warantee and recharged for the warantee on the tv and credited the mount. They said they had to get all of the notes from the installers about what transpired at the house when they were there. I keft my number for this young manager to call me later. He called later that day and advised that he did not have an answer but would call in the morning when he spoke to the installers. He kept his promise and it went downhill from there after he told me the installers did the installationof the box and set up the tv. What! Cablevision did the tv and box installation and we had already been watching tv for a week before they got there. This propted a screaming match and this young manager proceeded to scream over my voice and tell me I had to listen to him and then quote things to me that never happened and then tell me what I said about the phone call that day that was incorrect. I told him that I never authorized the installers to go to my mom's earlier then scheduled. This deal was between me and BestBuy, not my mother and Best Buy. They totally disregarded anything that I wanted or authorized and now want to charge me $99.99 for turning a button when my mother said oh after they prodded her by telling her the tv picture was all wrong. They would not have touched this tv if I were there but I did not have that opportunity because Best Buy just does what they want!!! After this tirade on the phone with this wet behind the ears kid of a manager I contacted the Consumer Complaint division of Best Buy. They listened, they were polite and I did have to hang on the phone for a long time so that they could call the store and talk to the manager. I was then told that I would have to speak to the Operations Manager of the store that I bought the tv as it was bewteen the Techs and that Manager as to how they handle this situation. It is now out of their hands. They gave me a name and I called this manager leaving a message for a return call. After 2 days I called back and finally reached him, he apologized for not getting back and I got some excuse. He told me that the Complaint Dept makes the decision and it was already made in the store favor after the manager read to them the notes that the installer put into the system. How nice, so no matter what the customer says, whatever the employee (installer in this case) says is what stands. No one cares that my contract was violated and they are basically robbing me of my $99.99 for turning a button and not at my (purchaser) request. AND that in a large Coproration such as Best Buy no on can make a business decision!!! I have heard stories about disatisfied customers of Best Buy and my husband will not deal with them at any level. I will make it known to all of our friends and business associates, I am a Business Development Specialist for a large Insurance Carrier and my network ranges very far, what has happened to me in my dealing with best Buy. I do not want to see anyone else go thru this aggrevation. I have a wall tv in every room of my house and nothing was purchased from best Buy and I had not problems.
I bought a GPS from BB after I saw what appeared to be a great buy (Tom Tom reg $399. on sale for $179.) On...
So here's the deal. On Dec 12th I ordered some christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that [censored] lady hung up on me. And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again. I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.
I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being treated rudely at the store, and how could the customer service Rep. help me make that decision and place a new order with her, no formal apology or any follow up what so ever simply a email saying we will look into it.
The store incident was simply racial profiling and extremely poor in taste, we bought about 6K worth items online withing a few minutes and will never buy a cent worth of merchandise from best buy.
I will also write to Better Business Bureau and would urge others to do the same.
My experience with Best Buy's customer service number 1-888-BEST BUY was exceptionally and unbelievably poor. I spoke with three different people and was horribly disappointed. Here's my story:
I wanted to buy an IPOD Touch for my oldest son. He had been waiting for one for weeks before Christmas and now we were finally able to get him one. So yesterday, Friday, I checked the Best Buy five minutes from my home but they didn't have any in stock. After checking online and finding availability at a Best Buy 30 minutes away, I ordered online and chose in-store pickup. I was so happy thinking I'd have it in hand in less than an hour so I was willing to drive to a store 30 minutes away. The online order told me to wait for a confirmation email to take with me when I picked up the item. When I got the email, it said that the item was not available in that store. What?!? I ordered and paid online only because the item showed available in that store. The email said to call the customer service number 1-888-BESTBUY for help. I called the number and explained my situation. I told the customer service rep -- Tony -- that I had ordered and paid online believing that the item was available and ready for pickup at a Best Buy store 30 minutes away (within approximately 45 minutes according to the website). He was very friendly and said he'd see what he could do to get it to me asap. After he chatted with me while diddling on his computer, he said that he would change the order from in-store pickup to UPS One-Day Delivery, no charge, and that I would receive the IPOD Touch tomorrow (Saturday)!! He said to watch for an email to confirm this. Needless to say, I was already upset that I wasn't able to pick the item up at the store that was 30 minutes away. Now I was having to wait till the next day to get it. I was thinking at that point that I should've gone to Fry's but it seemed that I would be getting the IPOD Touch the next day.
The next day, Saturday (today), at around 2pm I still had not received the IPOD Touch and worried that if there was a problem there wouldn't be much time to resolve it. So I again called the customer service number 1-888-BESTBUY to follow up on the order and make sure that everything was ok. I was routed to customer service rep Debbie this time. She was not friendly from the very start and sounded tired and frustrated before I even explained what I was calling for. After I told her why I was calling, she pulled up my order and informed me that there was NO RECORD of my conversation story details with Tony on my order. The only thing she saw was that the order had been changed from in-store pickup to free one-day delivery. The clincher is that she told me it takes one day for an order's change to be processed. That means that the change from in-store pickup to one-day delivery wouldn't be processed till Monday so I would not be receiving my item till Tuesday "if there aren't any problems"! I was so upset I could hardly speak. When I had ordered and paid for the item online I fully expected to be picking it up within the hour. It got changed to the next day. Now I find it will be a minimum of FOUR DAYS LATER! I told Debbie how upset I was and that the situation was unacceptable. She said there was nothing she could do and that I "would just have to wait till Tuesday". I asked her why Tony would tell me that I would get the IPOD Touch the next day if it clearly wasn't going to be processed till Monday, she said she didn't know and that "I guess he lied". Whoa, what kind of training do Best Buy employees receive?!? I was absolutely flabbergasted at this point. I figured I had to talk to someone with more authority so I asked her for her supervisor.
After being on hold long enough for my condition to go from upset to fuming, I was connected to Katie. I had to repeat my whole story from the very beginning. I made sure that Katie knew how upset and dissatisfied I was. She told me that she didn't know why Tony promised delivery by Saturday. She defended all the things that went wrong, from Tony's lies to Debbie's rude attitude. Katie at one point did apologize and say she would do what she could. Do you think I really believed her, especially since she defended Tony's lies and Debbie's rude attitude? Then she said that all she could do is forward this "problem" to their "Research Team". The Research Team would then determine if I should get a digital coupon via email and how much it would be and that that's all she can possibly do. When I asked for HER supervisor she told me that she was it, the top of the line and that there was nowhere to forward me to. She said I was already going to receive my item and some sort of coupon and what more did I want? And then after I repeated that I was very upset and dissatisfied, she told me that there was nothing more she could do and if I kept on she would terminate the call. I was livid by now and explained that I knew this wasn't her fault but that the situation was being handled poorly and I was not a happy customer. I wanted her to do something concrete and substantial for me NOW because I had two teenagers who loved electronics and Best Buy was rapidly losing me as a customer forever. All she would repeatedly say was that she was going to have to terminate the call. I asked for a phone number to a formal complaint department and she said she was it -- customer service. What a laugh.
Today is Saturday, December 27, 2008. I guess I have to wait for the IPOD Touch to arrive next Tuesday. We'll see what happens. The one thing I know for sure is that I will not step foot in a Best Buy store again. My two teenagers will have to shop at Fry's or elsewhere.
This story occurred right before the Christmas. As a loyal BestBuy customer, I was treated unfair by a...
I bought a Toshiba laptop computer through bestbuy. It turned out to be nothing more than a useless piece of Junk. Yet best buy wont refund my money, they wont offer an exchange... but instead I had to pay out of pocket for them to return it to toshiba and have toshiba repair it which they told me I would get my 35 dollars back that i had to pay up front if the computer was covered by the Manufaturer's warranty.
I found out the computer was covered yet bestbuy would not return my 35 dollars as promised origionly.
Before moving to Japan in Oct. 2003, I wanted to get a laptop.
I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200.
Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice.
Now, I was concerned if the warranty would be voided if I left the US. But, their warranty was valid internationally.
So, I went with it.
Nearly 1.5 years later I was having problems with it.
I brought it to Toshiba in Tokyo and they took a look at it for free.
I then contacted Best Buy to see what my options were.
My only option was to get it repaired with my money and send in the receipt to Best Buys Warranty Center.
As soon as I got my laptop back from being repaired I sent it out.
I even wrote a letter explaining the details of what happened.
Since I was living in Japan, I asked my dad to keep in touch with them and find out the status of the reimbursement.
My dad could never get a straight answer and people that he had previously spoken to before miraculously "no longer work here".
So, he could never speak to the same person which make him have to start again from scratch.
Some of the employees would say we never got the receipt, while some of them would say your check is in the mail. You should get it in the mail next week.
Needless to say, it never came.
It was for a measly $100 dollars to repair the fan.
Occasionally when I come home for a visit I dare not step into that store.
I will never ever buy anything from them again. That is unless I get my money back. But looking back after 3+ years, I'm not holding my breath.
I have boycotted the store and told all my friends and family to never shop there again.
I hope people realize how screwy these companies can be and reneg on promises made.
If anyone from Best Buy is reading this and would like to get some loyal customers back, please contact me, maybe we can work something out.
I overlooked sending my Beat Buy monthly payment, so I went to a Best Buy to make my payment to avoid being...
I was at Cascade Station Bestbuy which is on Airport Way purchasing a labtop. The manager, without my consent ran my credit card to check all my past purchasing history. A few minutes later, the manager comes out and say he cant sell me another labtop because I bought one from a different store in the morning. Isn't that illegal?
In 2003, I purchased a computer from Best Buy for a total of around $1, 100 on their "no payments for 12 months" plan. I made regular payments which got the price down to $600 when I lost my job and missed one payment. They demanded everything up front, and of course there was no way that I could pay the full amount, so they (Household Bank) began to add ridiculous fees and interest adding up to about $50 per month. I could do nothing by this time, since they would accept nothing less than the total amount. By the time the total of my bill reached $2, 200 (remember, this was originally $600), they turned it over to creditors, who were willing to make a settlement of $900. I arranged a repayment plan with the creditors, but Best Buy demanded that they extract a payment sooner than my arrangement would allow.
In short, DO NOT EVEN CONSIDER applying for credit with Best Buy, unless you are willing to gamble with your good credit rating. Their credit department is a predatory and vindictive organization that is little better than a legalize mafia.
best buy offer is intriguing, but it is "backordered." i have waited for 2 weeks, and they provide zero information on when it would be available. I feel defrauded for a purchase of a product they don't even have. Best buy provides no information when it would be available. Am i supposed to wait a year. for best buy it sounds like it.
I bought a washer from the Best Buy website and it was delivered without the transit bolts. I called them 4 times and asked them to send the missing bolts to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone to make temporary bolts for that move. We have no bolts and have to move again in a few months, and this will damage our new washer. It is illegal for them to demand that i pay for the missing parts.
We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back and replaced the 2 parts. The clicking went away but the water still did not work. The refrigerator then developed a water leak. We contacted Best Buy again who scheduled another company (Affordable Appiance) to come take a look. The tech stated that when he arrived the inside back of the refrigerator was broken and the water container in behind that wall was cracked. He also stated that the previous tech had replaced the wrong part for the water and that is why it did not work. He replaced another part for the water. The water still did not work. The tech said he would report the refrig not repairable.
We have now contacted Best Buy 3 times since the last service call. Each time something was missing to address this issue. Each time it was to be 3 to 5 business days for them to respond. Each time they placed on hold then hung up when waiting to speak to a supervisor. They have no way to escallate an issue to someone who cares acording to Dawn in the service call center. Today they declined replacing the refigerator pending the head Geek Squad Tech from verifying the other companies report. Then the request process will start over. It is now 1 month since our original call and the tech will not come out until next thursday. The it will take a few days for them to report on the previous report so we can wait another 3 to 5 days to get an order number so we can get a claim number then get the refrigerator replaced.
This is excessive non customer service and we paid way too much for the extended service agreement to be treated this way. I would not recommend purchasing an appliance from Best Buy and definately do not purchase an extended agreement and do not let a Geek Squad tech service your equipment.
I was shopping at Patchogue NY (Store 824)today to buy a pack of CD-Rs. Sitting on the shelf (fronted and faced) were several brands and types. 2 of them were placed above stickers that read $8.99 and they were seperated by 4 or more other products. I took the one set that was a Memorex 50 count CD-R because it would be easier to label as opposed to the Black Memorex CD-R's that were priced just the same. At the register, the plain Memorex CD-R's rang up at $22+. I said to the cashier that they were labeled at $8.99 and she replied, "Oh, that's what everyone says. You have to get the Black ones." I am sorry but by NYS law, if the product is priced as such, the consumer is to pay THAT price. I walked back to get the Black CD-R's and stopped at the Customer Service desk to tell the employee what was going on. She didn't seem to interested in the fact that I had to go back to the far corner of the store to get a product to replace another because their own employees didn't stock it properly. Chances are, at this point, the facings might have been corrected. I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not. It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99. To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones." In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Either the cashier or another employee goes and gets the product. I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly? I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.
I purchased a lap top computer in June 13 06.around March 2007. I brought it in for service the hard drive...
Do not purchase anything from best buy on their rewards or finance charge cards!!!
It's a total ripoff. I purchased a $1500 plasma tv back in feb, on their reg finance card. They were offereing a promotion of 6 months free of interest, with minimum payments to be made. I knew after the 6months that I would start to charged interest, but was I shocked to know that the interest was 19.5% + a defered payment charge of $165? So, every payment that I made went out the window & basically I owe as much as I did originally when I made the purchase in feb!!! That's crazy. I talked to the customer service & they basically told me, oh well, you should have read the fine print! Well, I hope they can read my fine print here, because I will never shop with best buy ever again! I put this as a warning to all potential future credit card purchasers as well, dont do it!!!