Best Buy Canada
Burnaby, British Columbia
Canada - V5J5K3
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My first problem with Best Buy was 3 1/2 years ago when I bought a Laptop. I bought the extended warranty and had the Geek Squad set it up (extra cost).
When buying, they will put extensive pressure on you to buy the warranty and the setup. Second, when they set it up, they put their own? (or higher profit?) virus software on the machine. Of course, their warranty was very expensive. But I didn't know any better at the time.
Second, when I had to return my Laptop for repairs, the Geek Squad manager of the store was incredibly rude throughout the entire process which took weeks despite other promises. I tried to call the store manager - and guess what - they don't answer the phone like the Geek Squad did not answer the phone. I will say that there was one person in the Squad that I finally found, realized the issue, and helped me out. They also figured out a way to charge me extra - which I do not think was valid according to how I read the warranty agreement. Of course, you have to be a lawyer to read it and truly understand it.
My second problem was recently when in buying my new PC. It is a PC that for what it had, was at a great price. I had sworn never to pay them another dime and this is an exception because they have gotten an exclusive on certain PCs. Best Buy was the only place I could get this brand and setup.
Pressure on to get the warranty again. I refused with difficulty. You do not have to buy a warranty from them. Go to SquareTrade.com, an independent warranty company that has about the best ratings I have seen for any such company. Many TV news and newspaper reporters have checked them out and report universally great reviews as far as I have seen.
They have also figured out another few ways to get you. They now have software on the machine that gives you trial downloads that end up costing you a lot. I suggest you do not buy anything from them because it is probably less expensive and better elsewhere.
They also offer you Microsoft Office Student (basic programs) for over $100. I include MS in this issue. What they didn't tell me, and I think an honest retailer would, is that Office 10 will be available for free online - with advertising. So what - Google does that. The cost to put it on your computer will be several hundred dollars I understand. The point -Office 10 comes out in June or July. You can do one of two things - use the trial Office 2007 on the new PC for the intro period, or download the Beta version from Microsoft.com. At least Best Buy didn't get another cent out of me.
1 - There is a reason that Consumer Reports rated them dead last of consumer electronics stores.
2 - If you buy a warranty or any extras, especially involving Geek Squad - I would guess that you will be paying considerably more money for considerably less value.
3 - In my case - going to the Geek Squad was a bigger headache than my PC breaking down.
4 - My guess, while not being in the industry, is that they offer good prices and make money on the warranties and other stuff they can sell you.
So - save your self some money and the headache of dealing with them.
It all started the day after Thanksgiving, "Black Friday." I decided to order via bestbuy.com and I purchased $307 worth of items using my best buy credit card…I was also taking advantage of the no interest on purchases of $249 or more. Dec 2nd I rec’d an email stating that there was a problem with my billing and if they didn’t hear from me they were going to cancel my order. So I called the number listed in the email and spoke with a CSR from bestbuy.com… was told that they were going to send the order through again and that she wasn’t able to tell me exactly why it didn’t go the first time. I said that was fine, didn’t see a need to investigate further, all she said they needed was my authorization to process the order again.
Dec 3rd I rec’d another email stating that there was an issue on the billing and my items might be canceled. So, I went online to view my account and to my surprise my account was overdrawn ($196.27). I called bestbuy.com and got the run around. After the 5th person I spoke with I was told to call HSBC. I called HSBC, after the 3rd person it was determined that bestbuy.com charged my best buy card twice on Black Friday, 2 charges of $307 each, no duplications on the products just twice the charges. I was then told by HSBC that they couldn’t reverse the charge without bestbuy.com approving this…which meant I had to call bestbuy.com back and then have them call HSBC. Oh, and in the meantime I rec’d another email regarding billing errors in which 2 items on my order were canceled!!! Now where was I, yes, after 2 hours on the phone trying to get a credit of $307 back on my account I thought everything was fine so the call ended.
Dec 4th I look at my online account balance and notice that yes, a credit of $307 was issued back to my account but the items that were canceled on my order were still charged to my best buy card. So, I called Bestbuy.com since by now I knew the process was to call them first and have them call HSBC on the other line…anyways, after speaking with 3 people and a supervisor I was assigned a case# and was told someone would call me back. 2 days later no one ever called me back!!! I then proceeded to call bestbuy.com and go through the process again only to be disconnected after an hour on hold and in which I was being transferred to the 3rd person who I was told would be able to help me. I didn't call back, instead I took my business elsewhere to purchase the products that were canceled and told everyone I know what happened!!!
Never delivered, I purchased a Refrigerator from Best Buys in mid February with a delivery date of mid March. Not having received a phone call to confirm delivery I called the store and spoke to a young clerk who checked the delivery sheet and confirmed my delivery was set for noon to 4 pm that Saturday. At about 3:30 PM I called the store to check on delivery status and was informed that my item was on back order and they could not give me a delivery status. It is paid in full on my Best Buy card. Two months later still no delivery and I requested my money back and I was informed store policy was that they could only give me a " store credit " only . The item is still not delivered and I was informed it was no longer manufactured even though their web site indicated available to purchase. I dont need a $ 1458 store credit, I want my money back for item that cant be delivered... I feel ripped off, filed complaint with department of consumer protection, better bureau and am scheduled to go on air with Television to promote Best Buy rip offs ...
HP laptop (14 months old) was stuck at HP screen. Geek squad did nothing but charge me $84 to send to service center. They did nothing but tell me they've see this before: it needs a new motherboard for $500. (Why couldn't they have told the Geek squad this so I wouldn't have to send it off and waste $84???
So, I said "no" and took it to a local repair shop who fixed it for FREE. Took a second. Complained to BBB; they refused to give me the $84 back or even tell me where the $84 went. Beware of Best Buy.
I was in Chicago March 16-19 for a business conference and on March 17th my wife called me to tell me that...
I think it is crazy that a so called geek squad knows less that me about computers and I am a 21 year old girl. On the first occasion that I learned about their stupidity, my dad took his laptop in because he got a virus and needed the files off his computer. These are very important files and the so called geek squad sent his computer out and said that his hard drive was fried. He sent the laptop to HIS I.T. people and they pulled the files off in minutes. THEN today I took my brand new laptop in because the internet wasn't working, no matter what I did. They barely looked at it and said there was nothing they could do. If I wanted a replacement I'd have to pay a 15% restocking fee. Well then why did I pay for a warrenty!!! I swear geek squad is a joke. They should have to have a BA or something.
I am a customer for Best Buy and have been hit with a late payment only once before, which after they went...
The TV that I bought was sold off to someone else
My friend and I visited the Best Buy store located in Plano on 6th of March 2010 to buy a TV for his apartment. We spent about 3 hours before we could finalize and decide upon which TV would best suit his needs. We decided to buy the 46" Samsung LED 6000 series, 120 hz TV which was priced at 1299.99 $. We received great help from one of the Best Buy representatives called DJ.
We made the payment for the TV and decided to pick the TV as we did not want to pay 79 $ for shipping. We had a Toyota Camry and thought the TV would fit in, but it did not. So we decided to rent a truck for an hour and pick the TV. As it was pretty late and the store was about to close, we decided to pick the TV the next day. (Remember, the TV was sold to us) On March 7th, at around 4pm, we rented the truck from Lowes and went to pick the TV. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our TV out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at Best Buy told us that the TV was sold to SOMEONE ELSE as it was NOT TAGGED PROPERLY.
I just could not believe her. How could they sell a TV that was already sold to us. We told her that we wanted the same TV or another TV with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 TVs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the TV to get transferred to the Plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (by then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the TV for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for Best Buy to bear. (what about the inconvenience that they have caused to us by selling the TV that we owned to someone else?)
We asked the customer service (Brittany), to check when earliest we could get the TV transferred from another store. She called up the store only to let us know that the TV is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other TV that we decide to buy from Best Buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the Best Buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another TV and get a 200 $ off.
The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the TV that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem
On March 8th (next day) my friend and I went back to Best Buy during the lunch time (as both of us work) and decided upon a 55" LED Samsung TV (listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the TV. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told Tyler and written up our entire case on an A4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (named Bryan - Mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " Sorry, we cannot give you a 200 $ off on this TV, this TV is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on Wednesday (March 10th). So come by then and talk to him.
I have never seen such a horrible way of dealing with the customers in my entire life. I hate Best Buy and will never ever think of buying anything from here. I was so pissed off, that I just told Bryan that we don’t want anything and we will never come again to Best Buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.
I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against Best Buy for selling a product that belonged to me and for such a horrible customer service.
1. On February 5th I bought my computer to the Geek Squad at Best Buy in Paramus, NJ. I know it had a blue...
I purchased a laptop from BestBuy in Richmond, VA. I also purchased a 3 year warranty on the laptop. The release button to open the display soon began sticking (due to a hinge problem) and the laptop could often could not be opened.The disply would not turn off sometimes and the laptop would be sitting unused getting extremely hot. When trying to open the stuck laptop, it popped open so hard it cracked the display. I took the laptop to Bestbuy (Worstbuy) and a month later, they "fixed" the hinge and display.
Shortly after this (a few weeks) the exact same problem began occurring. Since I did not wish to be without the laptop for another month (for a "repair" that only lasted a month), I continued using the laptop but did not fold it shut. When setting it down on the table it rolled back and cracked the display. Apparently, there is some cushioning around the display that was probably not installed correctly. I returned it to Worstbuy and they again had it for a month and returned it to me.
Once again, a short time later, the same exact problem returned. I continued using the laptop without closing it thinking itwould stilled be covered since the warrranty had a year to go.
A short while back I googled the problem and discovered HP realized they had a design failure and had issued a retrofit repair( free of charge) that would have fixed the problem. WorstBuy had never mentioned the recall to me.
I then took my laptop to Worstbuy. They took my computer, referring to my service contract in their system.
I receive a call weeks laterfrom WorstBuy telling me that they refused to honor their service agreement since they had replaced the display twice. "Doesn't matter" that the displays broke because of design flaws and incompetent and incorrect repairs. Despite the fact that I had over a year remaining on my service contract, I was told my warranty expired 30 days after the last repair. No one at WorstBuy mentioned this little "fine print nugget" to me.
After multiple calls to WorstBuy, I was told I should have read the fine print when I bought the contract. The FINE PRINT THAT SAYS WORSTBUY CAN VOID THE CONTRACT BASICALLY WHENEVER THEY GET TIRED OF REPAIRING THEIR FAULTY REPAIRS!!!
I went to Best Buy to buy some products for my business. They referred me to a business account manager who sold me my audio vidio products at my restaurant. He also told me that he could set me up with a 8 camera security system that records to a DVR that I could check from anywhere. I didn't know Best Buy was in the security business, but the prices were great. The installation didn't go smoothly with the cameras, I still had problems connecting to them remotely as promised. I ended contacting a security company in town to fix the Geek Squad's problems, and they informed me that Best Buy and Geek Squad illegally installed the security cameras under Texas law. They quickly fixed the issues I was having and I havent had any sense. I am apaulled that Best Buy and Geek Squad do not follow the law. It would have been cheaper if I had gone to real security people in the first place.
My wife has finally made her last purchase from Best Buy. She bought a laptop computer for University, she...
Best Buy had an advertisement for Fable 2 Platinum Hits for Xbox 360.
However the item sent is the original Fable 2, with no copy of the actual Platinum Hits.
This is a loss of $20 and false advertising. Very disappointed.
I am writing to alert people about the insurance scam regarding computer insurance. I purchased insurance for about $300, for a computer valued at $750. I was told that the insurance involved replacement of product. I was expecting the type of insurance offered by Staples, and the worker told me that is what it was. However, I am now told that I will have to leave the item for repair. I am absolutely furious. I will never purchase from that store again. Horrible customer service; no value for the insurance. I will likely sue. Would love to make this a class action. Issue: insurance is provide without any details and you are left with the whim given by the sales person.
Anyone else with the same issue please email me asap.
Here's a new wrinkle on Bait and Switch...
Many retailers offer floor displays when new models arrive.
Best Buy claims they have never used floor display models. They use words like "open box" "clearance" "unactive". Try and pin them down and watch them squirm and waver. Get ready for double talk and man who speak with forked tongue. It will pour forth. I bought a never used floor display, the darn thing reached the second spin display and practically blew out out my whole electric supply. All the lights grew dim, my picture on the TV shrunk to half size, I measured the voltage and it dropped to 82 volts on the line! Being more then technically inclined I couldn't believe a new machine would do this. I blamed my wiring. I replaced the line and outlet. I made sure it was a single line with no branches, directly from the service box. Tried, same thing. Tried on a different outlet or two, same thing.
The display was defective. I returned it. Of course it was a good deal and they made no effort to replace it. They offered more costly machines. In fact another machine. Another "display". It had a scratch on the window, they dropped the price. We pulled it out and it had no leveling control legs, I pulled the soap dispenser try out - soap residue. Obviously a used return they claimed was never used. Then they offered me another machine, new...with only $10 off. They increased my cost $200. I fought, they lowered my increase to $160. I accepted and paid the difference. Guess what? None in stock, however I could pick one up at another store. Guess what? The other store had no "new" one. They had a display and a return only. I started on a Sunday, used Monday to re-do wiring, used all day Tuesday to do a return. I've spent half the day Wednesday trying to arrange and find the new unit by now that is fully paid for. I have nothing, except how they attracted my fancy with a cheap price on a defective machine and led me to spending $160 more on a new machine that took a day and half not to get. Most places are legit with these floor displays, to Best Buy all the appearance is truly is? They use floor displays to trick you and forcing you to end up spending more on a new one.
Further? When I returned the first machine they applied my credit towards a gift card and used the gift card to apply towards the new machine. I told them they have wasted enough of my time and I want my money back of course. Well guess what? They applied my initial return towards a gift card and applied that gift card towards my new purchase...ANDDDDDDD? Gift Cards are not refundable and so they have effectively tied up my money to their store forcing me to buy from them or trying to spend the next eternity trying to untangle the web they weaved to imprison my money.
I am a customer who has become a hostage at Best Buy, they tricked me with bait in the form of a defective floor display that forced me to make a higher purchase of which they could not provide or deliver and further complicated my situation by locking my money in a web of entanglement that a physicist couldn't find a formula to solve - thus hijacking me and forcing to Buy from them, Best Buy... "You Best Buy" when we get your money...
Take warning, that Yellow Tag is exactly what it means - 'warning' to all who enter here
I applied for and was approved for a best buy credit card only for the 0% for 36 months option. The stipulation was that I had to purchase over $999. I spent 2 hours on the phone ordering my products for them to tell me at the end that the 36 months 0% financing only applied to home theatre merchandise. Then a superviosor named brock gets on the phone to tell me that he's sorry but no one can do anything about it and there is no one above him to speak too. He said there is no one that can call me back. I hung up and tried again and got another rep who assured me I would get my 0% for 36 months. Again, when we got to the end, she tells me I don't qualify for the 36 months because I didn't buy $999 worth of home theatre merchandise.
On top of that the specifications on some of their items are totally incorrect. They have several tv stands listed at 58"tall when in fact they are only 26" tall or less.
The reps will sell you a washer and dryer but neglect to tell you that the hoses, vents, power cords, and other important essentials that are needed for the product to work are not included, and need to be purchased seperately.
When you call the store for an advertised item to purchase, they tell you the item is not in the store, not in the warehouse, and you can only purchase it online.
Online the shipping and handling is rediculous. My purchase totaled $1817, I wanted to add something for $100, and my total ended up being over $2000, they added a second shipping and handling fee on top of the $100 delivery fee I started with.
Their price matching is a joke! When you want an item it's not in the store or in the warehouse, so you have to order it online, and guess what? They don't price match online.
And now what do I do with this best buy credit card? Everything I want or need is not in the store, the warehouse, and they jacked up the price online so I can't afford it or finance it.
I purchased a new LG washer and dryer on Feb. 27. I told them I wanted it side vented. It was delivered 3/1. On Feb. 29, I get a message. They cannot side vent my dryer.It needs a special part, and a special tech to install it. Okay. I tell them on Mar. 3 I wanted the side vent part ordered. Two weeks later I checked back. It has not been ordered. I was told it would be ordered. Two weeks later I check back. No record of the part being ordered. Finally, the part is ordered. It is scheduled to come to my house 4/8. I cannot get it installed until 4/17! How can two different people tell me they will order the part, and neither one does? I paid $1844 in CASH, and my dryer works, but I cannot open my back door. I want the side vent so I can use my back door. And no one knew about the part and the tech needed to install it when I bought the dryer? I am very disappointed in the service I have received from this store.
I had my car stereo replaced at Best Buy. They trashed my car. I picked it up at 9pm and drove home, the sound was great, but when the light of day hit my car I realized that they screwed up my window tint, glove box, wiring, door locks and windows. How can you mess up that much in one installation. The installation was on a Tuesday, I brought the car back in on Friday and they denied the damage???!!! The customer service rep said that since I took 3 days to bring the car in she found it hard to believe that they did the damage? I took it all the way to the top, but their policy is that you have to get a letter from a dealer or service company stating that Best Buy did the damage. How in the world would another company do that. Even my well known service rep said he didn't feel comfortable writing the letter legally. Bottom line. I ended up trading in the car and never shopping at Best Buy (bad service)again.
I called the customer service number to change shipping address on my delivery and I waited 27 minutes to get a customer service rep, one of the longest times I had to waited to speak to a customer rep. I cannot believe this business is still around with this service. To boot, when I get connected to a customer service rep, she can't help me and she tells me to call the shipper. I call the shipper and he tells me that Best Buy has to call to change the shipping address.
It gets better, I call Best Buy back and again I wait again over 20 minutes to talk to a rep. Moral of the story, if you purchase an item from best buy (which I will not do again), do not expect any customer service after the purchase.
Best Buy lost my business, no matter what the so called good deal is.
Best buy ruined our honeynoon
My wife and i recently purchased a canon sd940is camera as well as a kodak 8gb sdhc memory card -2pack from best buy(10/10/09 contract id [protected]) after having received the advice of one of the sales associates at the best buy (coventry road, ottawa -store 940).
We detailed that we were going to india on our honeymoon and needed a reliable camera and memory cards as this would be a once in a lifetime trip. we said that we planned on being there for a month and required a camera with good zoom, light weight and memory cards that would handle a large amount of pictures.
Based on these requirements the associate recommended the above stated camera and memory cards.
So we purchased them.
We left for india and travelled through germany on our way. during our one month honeymoon we took countless pictures of the sights we have long waited to see (taj mahal, the red fort of agra, an elephant trek, we slept in a tent in the middle of the dessert after having rode camels for hours to get there, we hiked for hours to get to a secluded waterfall, friends, temples, sunsets, beaches amongst other things).
Only to find 2 days before the end of our trip that we could no longer view our photos on the camera. we had viewed them in the past without issue and were surprised that we could no longer do so. we removed the memory card and replaced it with a second in the 2 pack of kodak *gb cards we purchased and continued on. the new photos seemed fine and we were able to retrieve pictures from the second card.
We returned home and connected the camera to our pc and attempted to view the pictures from the first card ...but it would still not read the card. we brought the card to henry's photography in ottawa (10th line location) and asked what the issue was.
We were told that it was the wrong class memory card for the camera..
The card sold to us was too low standard for the hd camera we purchased and often it would in turn cause corruption of the memory card. (card is a class 2 and should have been much higher).. something the sales associate failed to mention!!!
We paid to have the photos recovered from the card but henry's was only able to retrieve 200 of the 600 pictures we had taken.
We lost all pictures of taj mahal, our dessert trek, the red fort of agra etc...
Because the staff at best buy misdirected us. we would have gladly paid any price for a memory card that would have assured the safety of these pictures (as clearly described to the associate when we detailed our needs).
My wife and i have lost precious memories, memories we captured with the camera and card we purchased (from best buy/kodak). memories we will never see again. we saved and accumulated time off from our careers knowing that we would most likely never be able to do this again.
Now we are left with nothing.
$3000.00 in airline tickets, $5000.00 in accommodations and excursions and $441.79 for camera, advice and memory cards that ruined it all.
We are beyond upset, heart broken and devastated!!!
We have lost $8000.00 and most importantly all the pictures of the one of the kind, beautiful, magical places we visited, the friends we met along the way, the celebrations we were invited to and attended. they are all lost.
The entire record of our honeymoon has been erased based on incompetent staff.
We have contacted best buy, who original e-mail response was that it was our fault, we should have checked that before we left on our trip.
We sought their proffessional advice, yet it is our fault.
The vp of best buy sent us an e-mail (after over 100 of mine being sent) saying they would look into it.
What we have lost is priceless.
We feel robbed, cheated and mislead. we entrusted our digital camera/memory card needs to the "professional" sales associate at best buy.
We went well out of our way to ensure something like this would not happen. we took every precaution necessary and beyond. and because of best buy all pictures are lost. gone.
Mark and kathleen bond
2439 autumn hill crescent,
Better business ottawa
700 industrial avenue
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