Having problems with Best Buy Canada?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

8800 Glenlyon Parkway
Burnaby, British Columbia
Canada - V5J5K3
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 12:00 AM
Sun8:00 AM - 12:00 AM

Complaints & Reviews

poor serivce on returns

This is going back a few years...I decided to visit BB one year during their Boxing Day sale. I bought a TV and after bringing it home and opening it, discovered it had a large crack in the screen. I boxed it back up and took it back to the store the same day. I was met at the door by an employee that told me that I would have to come back another day, since they do not process returns during the Boxing Day sale. I explained to the employee that the TV was broken, and I simply wanted an exchange. I was told that it didn't matter, and to come back when they started processing returns again (I believe it was the next week). So the TV went home with me, again.
Due to my crazy work schedule, my holiday time off actually started on December 28th (before the designated "return period" began at BB), and I travelled across the country to visit my family for 2 weeks. After returning home, I took the TV back to BB, well within their 30 day return timeframe. Once I explained the situation to the customer service agent, she said "oh, I don't think we're going to be able to refund damage like that, but let me get my manager". I do give her credit for at least TRYING to help. The manager came out, I explained what the problem was, and she asked for my receipt. I gave it to her, and was immediately asked why I had waited so long to return it. I explained that I had been out of town, but pointed out that I was within the stated return period. The manager then said, "Well, we have no way of proving that the damage happened here. You've probably been using it for 2 weeks now, and it fell or something. If what you say is true, why did you not bring it back that day?" I then told her about bringing it back the day I bought it, and that I was told at the door that I could not return it that day. She then said, "well, why didn't you tell them it was broken?". I told her that I had told the employee at the door that it was damaged, and was told to come back later. She then had the nerve to tell me that I should have called the store right away and reported the damage. Nobody at the store that day had mentioned anything about having to make a phone call, and it is certainly not in their return policy. It was clear that the manager had no intention of giving me any exchange or refund.
At this point I asked how this was going to be resolved. I was told that there was nothing they could do for me. At that point I was so frustrated, and felt so demeaned by their treatment that tears came to my eyes (damn hormones!). I told them that they weren't even following their own policy, and were going to leave me out $600 for somethng that was not even my fault. I'm not sure if the manager was just sick of me or actually found a little bit of a conscience, but she excused herself for a moment to make a call to her boss. In the end, I did get my refund, but the whole experience was very humilating. I was made to feel like a criminal for something that wasn't my fault.
My advice, either avoid BB completely, or ask them to open the box before you take it home!!

  • Wa
    WaRose Apr 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You are not alone! This whole board is full of Best Buy related issues. This is especially true for Canada, since we have to buy our electronics from either Future Shop or Best Buy and they are both sister companies! But you took a big risk there by not going back immediately after the boxing day sale, you had a genuine reason but still, they are brutal with their returns policy on electronics.

    0 Votes
  • Bu
    buyerbeware78 Apr 17, 2011

    As i mentioned in my story, I went back the same day! But was told that I had to come back later.

    0 Votes

discontination of product and service

I just returned from Best Buy Union Square in NYC where I purchased an EZip1000 last August 2010. I've...

damage to car

I took my 2009 Nissan Versa to Besty Buy in Bel Air Maryland for the installation of a $15.00 FM adapater for my XM Radio. I drove the car to the rear of the store spoke to an installation geek as they call themselves the geek explained the process and told me it would take about 30 minutes to complete. I went browsing adrounf the store to kill time while the installation was taken place. I get a call on my cell phone from the so called geek telling me there is a problem. So my qestion to him was is ther a problem with the radio? He said no. Then he said you need to come outside I came out side and there it was my car had be smashed by a truck. $3, 551.38 worth of damage Best buy had the nerve to ask for payment for the installation, never offered any kind of compensation or any thing .

  • Ny
    NYCPA99 Apr 13, 2011

    Best buy was driving my car

    0 Votes
  • Ny
    NYCPA99 Apr 13, 2011

    Best Buy

    0 Votes
  • Ny
    NYCPA99 Apr 13, 2011

    The first quest ion I asked was why was an employee of best buy driving my car around a shopping mall

    0 Votes
  • Ny
    NYCPA99 Apr 13, 2011

    I was not looking for compensation dont get it twisted after wrecking the car the would have the nerve to ask for payment for an installation

    0 Votes
  • Ny
    NYCPA99 Apr 13, 2011

    I wanted them to pay my 250.00 deductable

    0 Votes
  • Ny
    NYCPA99 Apr 13, 2011

    they acted as if it was no big deal and were quite rude

    0 Votes
  • Li
    [email protected] Apr 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You Bet, Best Buy is at fault. If they expected anything after such poor customer service, I would have had a serious conversation with the Store Manager and if that didn't go well, the corporatate headquarters would have been contacted with the store manager present!! I would have walked away satisfied, The squeeky wheel gets greased!! In other words, the louder you complain the more you will be heard!!

    0 Votes

credit profiling

After reading some of the other complaints I now think that I was lucky that I did not get my check approved. Today, 4/8/11, my husband and I walked into the Best Buy on Cobb Pkwy in Smyrna, GA prepared to buy a flat screen television. After a moment of looking (and listening to a DirectTV sales pitch) we decided on a television. I must say that we had been in the store over 20 minutes and aside from the DirectTV salesman, no one offered to help us. I finally, walked over 2 aisles where 2 salespeople were preparing a display, and asked for help. The sales rep, actually didn't appear thrilled to help us, but he put on his corporate smile and gave us minimal help. During the check out process, we wrote a check, and the check declined, I must say that we are 50 somethings, we own our home, and are probably the most fiscally conservative couple in Atlanta, and oh yes, we're African-American (so was our salesman). At this point, the corporate smile dropped and we began to get the "why are you wasting my time" treatment. I firmly asked him to call the Telechek company because I KNEW that this was a mistake, especially since we minimally keep a healthy account. Our salesman, reluctantly called Telechek and after several minutes we were vindicated, the Telechek representative, confirmed that the error was on Best Buy's end. The salesman was a bit sheepish and asked me to rewrite the check and he would resubmit it. Once more the check declined the salesman looked at me, I asked him to get the store manager and suggested that he try another register, especially since Telechek said it was a problem with Best Buy's equipment. We went to another register and finally the manager joined us. Unfortunately, the check declined once more, the manager stated that this has happened several times before and then asked if we wanted to open a Best Buy account.
I must say, that I was more than disappointed that this manager, knowing that there is a problem with their system, one that he had seen before, and knew it to be flawed, did not offer to override it and accept the check or at least act like he wanted to resolve the problem and maintain a customer. I am not naive, I understand that there are many scams out in the world however the perception given (from the salesman and the manager) was that we were guilty of attempting a scam. I have worked in customer service, trained salesmen, and customer service reps and this runs against every customer service principle in business. I have always maintained that when I am treated poorly by a business I generally refuse to support them again, and this is no different. (If they had taken a moment to check our buying history they would have found this to be so.) Perception is as important as truth, my perception is my truth, my husband and I believe in living a life of integrity which means we have stellar credit, we live within our means, and we owe no one. I know that our business is welcomed in many other stores throughout Atlanta. We will take our business to one of those stores.

  • De
    Detra Apr 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Wow! Really? Americans are carrying the highest personal debt than at any time in history, with almost no personal savings. Is it the ease of use of credit/debit cards, the argument can be made that it certainly is, however personal responsibility is the primary cause; ease of use of the credit/debit card is merely a sympton. You say that using a credit/debit card is a win-win for both the store and the consumer, this is totally incorrect. Using a credit card benefits the store but it rarely benefits the consumer. We actually have both, and use them for certain purchases, gas, travel, and large purchases (where delivery or assembly may be required). Each time a consumer uses a credit card to make a purchase, they are essentially taking out a micro-loan on a product or service. If the card is not paid in full each month then fees accrue, hence America's personal debt crisis. Personal wealth is made but making smart decisions with money, credit and spending. Today's environment is far from consumer friendly, i.e. the core of my complaint, the lack of customer service and building consumer loyalty. Ask Circuit City about customer service and consumer loyalty. Oh yeah, they went bankrupt.

    I won't address the crack about minorities, it's a personal opinion that could not be debated. Remember, my perception is my reality, just as yours.

    0 Votes
  • De
    Detra Apr 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My point exactly. Don't know why they would not, especially since everyone agreed that it was a Best Buy issue. Who knows, I took my business to Fry's and got a similar deal with no hassles.

    0 Votes

Won't exchange broken product

I purchased a Pandigital 6"novel on March 25, 2011. On April 7, 2011 the screen cracked from the inside...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

rude to customer

I went to Best Buy today to buy a new laptop. I was standing beside the laptop that I wanted to buy for about 30 minutes. I finally saw an employee, which to me had Hispanic features. I figured he knew Spanish so I asked him if he could assist me in Spanish when he walked by. He turned to me, (so obviously he understood me) and he told me, "I don't speak Spanish and I'm with a client" with his finger pointed at me. He said that in very rude manner. I understand maybe I made the mistake of asking him in Spanish but that's no way to talk to a customer.

no help from corporate

(I wrote the following letter to the Best Buy Corporate Office back in January over a very disturbing and embarrassing situation that happened to my family and I at our local Best Buy store.)

My name is LF, I am a highly involved customer at my local Best Buy here in Texas. I am a Rewards Zone Program member who nearly reached Premier Silver in 2010. I have an active HSBC Best Buy Credit Card I used to purchased my Samsung LCD TV and my Sony Playstation 3 with, and planned on purchasing my 3D Samsung LED in the near future with as well. My family and I spent our Black Friday camp out at none other than Best Buy. My store of choice for all of my electronic needs or concerns, as well as my families, for birthdays and holidays has been Best Buy. But today [1/18/11] has led me to have a change of heart caused by the management running my local Best Buy. I had a very unpleasant and disconcerted experience, one that would lead this consumer to never return to Best Buy for my store of choice. So here is my explanation of our terrible experience at Best Buy tonight:


My father, my wife and I read of your January 16-22 ad, a 'buy two (mix and match) video games of $29.99 or more get a third game free' sale and thought to take advantage of it. We had at the front counter to purchase, two LittleBigPlanet 2 Collectors Editions ($80 MSRP) and Dj Hero 2 ($60 MSRP) as our free game of choice. I noticed Dj Hero 2 had not been noted as free on the register screen and asked the young associate to double check her ad. After contesting my side of the argument for a few minutes the young woman calls for her supervisor, we spent a while sorting out this matter with what I thought to be the worst attitude I had ever seen displayed by an authority figure. He asked if I cared to speak with the manager. I replied yes, hoping this gentlemen would be much more caring and understanding to this situation, but I guess this was too much to ask for in the manners of customer service. This Manager by the name of William, walks to the counter with a very assertive attitude to start off. He claims my 'argument did not hold any water, ' in his terms, before I could fully explain to him that there were no restrictions placed in the ad for any certain games to pick and choose other than an equal or lesser value of $29.99 or more. After this gentleman's bitter attitude, this conversation was getting way to heated for a public store, I finally surrendered to his side of the argument and went to search for another game that would meet these 'so called standards.' My father stays behind close to the manager as my wife and I were on our way to the video game section. I soon see my father walk up to me claiming he was getting kicked out of the Best Buy store, and for what reason? Well he so happened to see Manager William lean over another employees shoulder to explain the situation and heard the Manager refer to me as a 'Smart ### guy.' My father, being a parent of course, retaliates by asking him, 'is this the way you treat your customers, by calling them obscene and harsh names?' My father continued on by telling Manager William he should not talk of his son in such a manner. Manager William, very arrogantly, replies with 'maybe if you would have raised your son to not argue with people.' My Father, having his parenting methods questioned by Manager William, grows frustrated and continues to shout back at him and making him aware he was very wrong for his behavior and poor choice of words. William noticing he's drawn attention from other customers in the store, repeatedly denies of saying such a thing and grows aggressive with my father and asks him to leave the store immediately and that local police officers are on their way. I grow very frustrated with this Manager at this point and am asking for his full name. He continues to act aggressively in this behavior and refuses to give me his full name and in his words, repeats 'don't worry about my name, I'm not going to give it to you.' He then finally is kicking me out, along with my father, and having me escorted out the door. I then turn to my wife, who has remained entirely silent at this point, to continue purchasing our items and Manager William then denies my wife's service and claims we all need to get out or he will have the local authorities to arrest us. My wife reasoning with Manager William that she has committed no actions of wrong-doing, and would like to just simply purchase what we drove across town for. William then claims he's had enough, denies not only my purchase of goods but disrespects my wife and denies her service, seeing that she was only a third-party. William has us dismissed out the door. At this point we are all very infuriated and very appalled that our first-choice store has treated us in such a manner.

My reasonable fear, as a paying customer is seeing the attitude, and the disrespect displayed by Manager William and curious to the fact if this is how he teaches his employees to handle such a situation and mistreat their honest customers. I would like some word on this issue and some sort of apology before I ever think about returning to my local Best Buy ever again.

Thank you for your time

(I received a phone call two weeks later from the Best Buy Corporate office themselves, advising me to never go back to my local Best Buy ever again. I asked them to check their surveillance cameras for visual proof to match my story. They refused and said I would need a Subpoena if I was interested in taking this any step further. The lady was very rude and refused to give me her last name then hung up the phone. This whole situation has felt very unjust and very unprofessionally handled.)

  • Po
    pobarjenkins Mar 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    While the manager did not act professionally whatsoever, your father should have left his comment alone and escalated it to corporate after you left. Yelling and arguing rarely get you anywhere in a retail setting.

    1 Votes

sold us damaged tv

I purchased a TV from Best Buy, brought it home and discovered -- before removing it from the box -- that it was damaged. The TV was never removed from its box and we returned to Best Buy.

However, Best Buy refused to accept the TV saying that the box was not damaged so the TV had to have been damaged when removed from the box, which was clearly not the case.

All complaints have fallen on deaf ears.

That is how it was even when speaking to a VP and customer relations personnel.

  • Jk
    JKDE Mar 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Buy your TV from Amason.com next time. We bought a flat screen TV from Amazon. Included free delivery by UPS. The box looked fine when delivered but when we opened it up, the element behind the glass had a huge crack in it. We called Amazon about the damage and they shipped another TV the next day with a private carrier. When they delivered the new TV, they took back the broken one. Amazon is great!

    1 Votes

they lied to me and sold me a laptop

I was in best buy on January . I bought 2 Apple Laptops from them. I specifically asked them if Apple i...

poor attitude toward customer

A supervisor by the name of Charlene at the Patchogue Best Buy location was very rude to me, a devoted customer. My husband died recently and tragically. I am not looking for sympathy from this twenty something year old employee. My daughter's birthday was right after my husband died. She received 2 I-Pod touches. We wanted to return one and get the money back, not a credit. She was very disrespectful to me, no compassion. Her exact words to me were, "I'm done with you." She walked away and left me standing there for 15 minutes until another employee came over to help. This employee was not helpful at all either. Charlene is the one I have a problem with. Doesn't society have any compassion. I was told that in order to receive the cash, it had to be returned 30 days later. Well, it was 40 days later. I asked if they could help me out since my husband died. Charlene was very mean and inappropriate. Personally, I believe she should be reprimanded, suspended or even fired for the way she treated me. I am so disappointed and displeased with her. How could a supervisor treat a customer like that? Again, I'm not looking for sympathy, maybe just a little compassion. I had the receipt and she refused to give me my money back. Respectfully, Donna C.

  • Jk
    JKDE Mar 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Sorry for your loss. Society does have compassion but Best Buy is a business and follows rules for exchange or return of your item anytime from the original purchase date within the timeframe below:
    * 14 days for computers, monitors, projectors, camcorders, digital cameras, iPads, tablets and radar detectors
    * 30 days for all other products
    * 45 days for all products for Reward Zone Program Premier Silver members*
    You could try writing to corporate explaining the situation. With what you’ve been through, I am sure returning the extra I-pod touch was the furthest thing from your mind.

    2 Votes
  • IrishChick Mar 28, 2011

    I'm not looking for sympathy, maybe just a little compassion.

    Compassion is a virtue —one in which the emotional capacities of empathy and sympathy (for the suffering of others) are regarded as a part of love itself, and a cornerstone of greater social interconnectedness and humanism —foundational to the highest principles in philosophy, society, and personhood.

    Notice the word 'sympathy'.

    If you go directly through corporate I'm sure they will arrange something, but they can't bend the rules for one person, they would have to do it for everyone.

    -1 Votes
  • Ro
    rosethornne Aug 20, 2011

    store managers have a certain amount of leeway, and the manager of that store should have at least listened respectfully, offered a polite condolence, and apologized for the behavior of the employees in the store. Whether or not the manager would offer something, maybe store credit if not a refund, was up to the manager. With a small amount of money, customer loyalty is or at least should be, a primary concern. And that's setting aside entirely the issue of human compassion.

    0 Votes

very difficult to find sales people who are truly knowledgeable

I have usually found it frustrating to shop at Best Buy stores as it is very difficult to find sales people who are truly knowledgeable.

On one occasion I had a sales person walk away from me after asking if I was going to make a purchase on that visit. I told him that I couldn't answer that until I was done shopping. He then walked away.

Today, however was the last time that I will attempt to purchase anything from them. I knew what I wanted and easily found it on their web site. Their system would not accept my shipping address which I have used for the past forty years.

After trying for approximately six hours to get their system to work, being put on hold, and trying to unsuccessfully communicate with someone that I could not understand and who could probably not understand me, I was told that there was nothing that they could do unless I would give them another address.

They didn't seem to understand that the address I had used was the only one I have.

This was my final attempt at trying to be a Best Buy shopper. I can't understand how they can stay in business with the type of experiences I have had.

they don't oblige any warranty unless you purchase a service contract

I purchased nokia cell phone at best buy store. Receipt says: save this receipt for warranty work. Four months later the phone went completely dead. I got stranded on a one lane highway in the middle of nowhere with no phone. I went to best buy to see if they will exchange phone or get service.

They don't oblige any warranty unless you purchase a service contract.

That is, they can get the warranty work done for you all right, but only if you pay an excessive amount for unnecessary work that is covered under warranty. My only option is to send the phone into nokia for repair. Meanwhile, I have this 1 year service contract with cellular one through best buy during which I will be without a phone for at least 6 weeks.

What's more, I can't cancel the plan because I have no phone or I have to pay best buy $300 for a phone that doesn't work. Plus their customer service is really bad.

After I got through explaining my problem to two people I got really upset and left and overheard them say - "that's one bad customer gone". Well I won't be back so they don't need to worry about me, but then there's all my family and friends who won't go there, plus anyone else who is wise to their scheme. They will give you a low price on just about anything but they don't service what they sell and they don't honor manufacturer's warranty's and they are not helpful.

Spend a couple dollars more at a place that services what they sell and has good customer service.

Best buy just wants to sell you an overpriced extended service plan to make money, otherwise they will do nothing. They are a bad customer service company and I would never buy another item from them if they had the last one in the universe and I really wanted it.

Customer service is important and you get what you pay for.

poor service

Over the last year and a half my family has purchased 4 phones thru best buy, since then we have had problems with three of them all ending the same way.
The service staff tells you that repairs should take 10 t0 15 day, when you call to check in 15 days they tell you that they are waiting on parts, but they have up to 30 day to repair or replace the phone. When you call back in 30 days they tell you the 30 days dose not start until the phone arrives at the repair center( ADD ANOTHER FIVE TO SEVEN DAYS). Making it THIRTY FIVE TO THIRTY SEVEN DAYS. at this point they tell you your phone cannot be repaired and hand you a new one
Since all phones were purchased before I had any problems, I had no idea how this mickey mouse system worked.
THIS HAS NOT HAPPENED JUST ONCE,
PHONE # ONE 31 DAYS
PHONE # TWO 33 DAYS
PHONE # THREE 25 DAYS AND COUNTING

STAY CLEAR OF BLACK TIE SERVICE

  • Wm
    WmIceJr Mar 19, 2011

    Add me to your EVO list. Camera went out once...waited, then again...waited...2 weeks, could not fix.
    So, because I was luckily on the replacement plan, I got a NEW EVO...but only after waiting another few
    weeks for delivery. The advertising of SPRINT PREMIER SERVICES, leaves us still awaiting its PREMIER!
    Anyone for a class action suit for false advertising ???

    0 Votes

retailer fails to honor warranty

I’ve heard all the friend-of-a-friend horror stories about Best Buy and the Geek Squad and never paid...

missing parts

I purchased a laptop from Best Buy. The Geek Squad assured me that it would be ready on the same day because I bought it early enough in the day for them to upgrade it in the 4 to 6 hours that was needed to do so. When eight hours passed and no one called, I called Best Buy to ask about the laptop and was told that it was ready. It wasn't ready so I essentially just wasted time and money traveling to the store. I was promised a thirty dollar refund but didn't get it when I discovered that the power cord wasn't in the box after I was finally able to pick up the laptop the day after I bought it. I had to go to Best Buy for the third time to pick up my power cord because the manager informed me that the Geek Squad was too busy to do it!

  • Wo
    womanhandy Mar 20, 2011

    The CASE had a 12 month warranty and was a Best Buy branded product. Last time I checked there wasn't a lot of moving parts on a case for a phone so it really doesn't matter if the original poster is a klutz or not.

    1 Votes

over charged for car remote start installation

Best Buy installed remote start to my car and with wrong option with which I am not able to unlock the doors after starting from remote start. After I checked and before leaving manger checked and agreed to fix the problem and because of inconvenience. He waived the extra work charges but ask to come next day, however next day different manager was there and she refuse to fulfill the promise other manager did. Lastly end up paying extra $45.

slander, lies and non customer service.

I bought a TV from best buy and had the geek squad protection. My TV was either damaged by lightening or a power surge. They sent out a tech named Josh because they said they cover this issue. I was glad to hear that. The tech looked at my screen and told me it was cracked in 10 seconds. I told the rep whom I had set up the appointment with over the phone that the screen was cracked from the inside. She said that would be no problem. I was never given any paperwork on what was covered by the geek squad nor would they answer any questions upfront.
This TV is financed so I still owe a balance on it. The tech argued with me for 20 minutes before I told him to leave my house. I did have a louder voice then normal but was not yelling. I slammed the door after he was out the door and up the stairs. He then slandered me to his supervisors saying he felt unsafe. They won't tell me why he felt unsafe but he obviously lied. Why would a person who was scared of someone not leave but argue for 20 minutes? Not only that but I asked for him to call a supervisor and he said he does not have a supervisor! I am now blocked/banned from using geek sqaud which is weird because how can they punish me when I don't work for them? I keep getting the same supervisor over and over again with no workable resolution. They keep telling me they will refund my geek squad protection but I am waiting for a lawyer to contact me back before accept that. I really want a second tech to come out. If the first one was lazy and a liar why can't I get a decent one? It seems I get blamed for the kid not wanting to do his job.
I am hoping to file a class action lawsuit because I have read many other complaints about best buy and geek squad.

  • Dr
    Dreamseeker Mar 05, 2011

    There is nothing wrong with anger unless you threatened someone. Best Buy is notourious for aruging with their customer. They always like to prove you are wrong and they are right. They have the mentality of "the customer is always wrong". They should not be in business with that attitude.

    0 Votes
  • Po
    pobarjenkins Mar 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dreamseeker: It makes you look a little less credible when you reply to yourself.

    0 Votes
  • Ms
    Ms. Amused Mar 06, 2011

    Yeah, I am not understanding why you argued with that guy. You conveniently left that part out. Those guys have to go out to all different kinds of neighborhoods and in a situation where you are inside a home you are not familiar with, you might already be uneasy. All people watch TV even the craziest ones. The don't know what you are capable of in your own home. For all they know, you may hack them into bits and stuff them into the freezer.

    Any occupation where you have to travel and work in other people's homes and in their territory, you are taught that if you feel unsafe to get out. It's potentially dangerous.

    0 Votes

customer satisfaction/policies

I am a repeat customer to mainly the automotive accessories and installation department of the L:ancaster, Pa location. I have, in the past had many satisfying experiences with them and am typically satisfied with my service. I have had a cd player/head unit installed in my vehicle and also had car speakers installed and purchased as well. I was extremely happy. However for christmas of 2011 i was given a viper remote starter for my vehicle for a gift. Now last time I checked a gift does not typically come with a reciept, I went after almost 3 mths of attempting to have it installed to finally have an appointment to have it done. I had went thru the inconvienance of getting a ride there and back when my vehicle was finished to have it picked up. My friend had other things planned for the day but put them aside to help me with this. My install was set up for 10 am on 2/14/11 and i showed up early. after waiting almost 10 minutes past time of my appt, i finally got into the bay and spoke with the gentle man. he proceded to go about setting up the install and pulls my car into the bay, only to tell me I needed a reciept or proof of purchase to do the install to prove that installation was included and paid for. now anyone in ur company working or familiar with these products know that free install comes with the purchase of the product. so that wouuld prolly mean that the install was paid for. I spent over 45 minutes dealing with a female mgr at this location trying to locate some sort of reciept for the purchase. my friend that had purchased this product for me is 2nd in command of a lowes store and had to interrupt his meeting with his employees for almost an hr as well to try to resolve this issue. after 45 minutes of this they decided to tell me that nothing can be done. Now with my previous experiences with multiple retail companies every single company has some distinguishing factors or ways of identifying thier products from another company that carries the same or similiar products. according to ur management team in this location they have nothing like that, hmmmm is the owners and founders of ur company that nieve or is that a line of bull? to this point I still have physical possesion of this product with no way of getting it installed. I was a manager of a company in different field but I still know that I would do what ever nesicary to make the customer happy. i just want satisfied with this matter, is that to much to ask? I am starting to think so...

  • Po
    pobarjenkins Mar 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    "Now last time I checked a gift does not typically come with a reciept"
    They're called gift receipts and are up to the discretion of the purchaser. And the reason why they need a receipt for installation is because you may have purchased from an outside company.

    0 Votes
  • Oh
    OhWowReally Mar 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You're acting like Best Buy is the only place that you can buy Viper products, which is far from true. For all they knew, you bought the product somewhere that does not offer free installs and are trying to scam them into doing the labor. You claim you were a manager in a similar field? If the rolls were reversed, there is no way you would have done the install without proof of purchase.

    0 Votes

bad service

Purchased a wireless router from Best Buy and, because I didn't have time to install it myself, paid for...

doesnt honor manufacturer warranties

I will never purchase anything from Worst Buy ever again. In the past thirteen months I have purchased three laptops from Worst Buy. Two of them failed within 5 weeks. THe first one I brought the computer in for warranty work 5 weeks after I bought it and I was told the warranty doesn't cover my repair and the minimum for laptop repair was 200. The child working there seemed nice so I believed Him and bought another lap top. an acer. What a box is of nuts and bolts that computer is. I'm pretty sure it was a discontinued model. I was very slow for a 2010 computer an i had nothing but problems. So this last December I bought a Gateway and with THAT computer I had a monitor problem after 4 weeks. I took it back to Worst Buy and This child that I spoke to said it was my fault 4 times and it would not be covered. I called Worst Buy Customer service. Maybe it should be called customer disservice. When I spoke to Customer Disservice they asked me if I bought a service plan and when I said no, they transfered me to a dead number. I called back the next day the exact same thing happened. So the thing to do with companies like this is call a lawyer. so thats what I did. If anybody reads this and they have a similar problem... Don't bother arguing with these crooks. I sent an e-mail to the Illinois attorney Generals office. I called the Federal Trade Commision and filed a complaint with them . I found a lemon Law attorney and I'm waiting to hear from him. Also I found a number for a class action attorney. I will rattle these peoples peoples cage until they change there business policies to a more consumer friendly policy.

  • Po
    pobarjenkins Jan 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Manufacturers' warranties require you to contact the MANUFACTURER, not the store you bought it from. Call Gateway and Acer. They have to assist you.

    I'm sorry you had such a bad experience, but to refer to the employees you dealt with as children is a little rude.

    0 Votes
  • Oh
    OhWowReally Jan 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The return policy is very clearly stated on the receipt that computer products are only good for a 14-day return. Beyond that, if you did not buy a protection plan, it is not Best Buy's responsibility. Like pobarjenkins said, you need to contact the manufacturer in order to take advantage of the manufacturer's warrenty.

    This is the same policy no matter where you buy computer products. This is not isolated to just Best Buy. Once you opt out of the protection plan, you are basically saying that if anything happens outside of the 14-day return window, Best Buy is not responsible.

    Also, maybe you should stop buying laptops from low end companies like Acer (although they are getting better) and Gateway (aka, rejected HP computers). You went for the cheap end and you are getting what you paid for.

    0 Votes