Best Buy
reviews and complaints

I purchased a TV from Best Buy online received it April 21, 2020. Needless to say I had to wait until UPS cleared to request a new one. Well when UPS cleared I tried to order a replacement. I was told they were out of stock. But they would send a UPS sticker to return the old one. Needless to say. It is May 7th and I have not gotten my TV yet. The customer service is the worst I have ever dealt with. 2-3hrs wait. I have had 3 CSR and each one gave me a bougus line. One said I will have the replacement TV by April the 30th. No TV. The next one told me it was 15days past the return mark and needed to get his supervisor to clear it up. Well that was a hold time for 3hrs. This is crazy I will never buy anything else from Best Buy. I will infor all my friends and coworkers to place orders online at there own risk. Sad and disappointed customer.

Scammmmmmm!, preorder at your own risk.

They will hold your money but never deliver your items.

Ordered on the 9th, expecting to ship on the 10th. Release day. Never shipped for 4 days. I spammed them on social media but no repsonse. Ever. I am pissed off.

Filed a bbb complaint and will dispute the charge if my game doesn't deliver by this weekend. If I do receive it, i'm returning it asap. I am. Never shopping at best buy again. I hope they go under once the pandemic has passed. They deserve to go bankrupt with their trash customer service.

March 2, 2020 I placed an order online with Best Buy Canada for Samsung Galaxy S20+ 5G 512GB w/ Galaxy Buds+, Wireless Charger & microSD - Cosmic Black - Unlocked package. Several emails & telephone calls back and forth to confirm my correct shipping & billing address and to verify my order would shipped.

This order was eventually cancelled because of the above issues. Best Buy online order system needs a drastic tweak and there certainly needs to be better communication between their call center & customers. I have previously made several Amazon.com, Amazon.ca and many other purchases with the same credit card with no issues whatsoever.

I spent a lot of time on hold speaking with three of their sales agents and even a supervisor trying to have my order shipped to no avail.

A real time consuming and very painful experience. Best Buy Canada you can absolutely do better than this!

Best Buy accidently cancelled my Microsoft Office plan and subjected to rude customer service on 2/6/2020. The 1st person I have spoken to was very irate and rude and hung up on me. His name is Bill and client number is [protected], then spoken with Hanna, but refuse to give out her client number when asking for a supervisor on staff. Now, I Inconveniently have to reorder another Microsoft Plan and get it reinstall on my laptop without an apology or something.

The fist thing I want to point is that the best buy card is the worse card ever, I got charged interests on a buy I got 12 month with no interest. And every time I call is a problem with the customer service being rude and unpleasant. Best buy is a very large company that needs to deal with this situation or they are going to lose a lot of customers . From my part, this is the last time I'll use the card to buy, and is a same because every year for black Friday that where I buy mist of the Christmas gifts.

I purchased a vacuum cleaner on sale. It was to be delivered on January 14th. It was somehow damaged during delivery with UPS. I called customer service to see when I would be receiving a new one. They informed me that since UPS is returning it I need to wait until I receive a refund and then call them back. The vacuum is now $130 more. She said they might be able to give me the sale price but again advised me we need to wait until I receive my refund before we can do anything. Unbelievable!

I purchased a Samsung galaxy S7 in 2015 and got a 200$ e-gift card for the purchase of the phone I used the e-gift card to pay the taxes but there was a remaining balance of 147$ that was never used and I forgot about it since I was hospitalized and then had to go to a in house nursing facility for 6 months and I was cleaning out some stuff and came across the bag where I purchased the phone and the receipt and the paper with the e-gift card info and I still have the receipt of the amount that should still be on the e-gift card. Yet when I call to check the balance it says it is 0$ the card number is [protected] and the pin# 3183 please get back to me ASAP on this issue as this is very disappointing.
My email is Derek.[protected]@gmail.com

I had a nightmare customer service experience today at a Best Buy store in the Bronx Terminal Mall, New York. I went to do a simple return at this branch and encountered an agent at customer service who was outright mean in attitude in both verbal and non-verbal communication. My nightmare continued when i tried to get help on the phone with each agent interested in telling what they can not do after holding on for an hour. At the end after almost two waited hours i did not return my item for credit. I am a so-called ELITE card member. In short, I will close my Elite membership and stop shopping at Best Buy. Needless to say I will share my terrible experience with friends and family. I refused to spend my money at a place insensitive to customer experience period.
Ex-Elite,
Sandra
12/28/19.

I received a gift from a elderly family member. Did not save receipts bought it, I don't know when it was a gift. He says he paid cash. I got on a chat with one of your team members and he assured me after I made very clear I Do NOT have receipt and I was going to have to take off time to come in. He assured me they would exchange. Got there and No they wouldn't. I was on the phone with your customer service and they said they could t so anything.

Absolutely the worst customer service ever.

Poor poor business.

My name is Valerie Punelli [protected]@gmail.com