The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BenQno customer service, no warranty,

Well it all started 3+ months ago, when the bottom part of my PE7700 DLP Projector, broke right off, having it mounted on the ceiling, i was lucky enough to catch it before it hit something, god knows what could have happned..

I called BenQ in denmark, was transferred to sweden as they dont have a customer service here, well figured it would be fine, sweden is not that far away, the first person i talked to told me that it would be covered at no charge, and they take their service realy seriously, i send it in, and 1+ month later i get a bill for the repair, with 3 optiones, pay 120€ or decline the offer and only pay 100€ for time spend on diagnostics + shipping, or tell them to trash it for me. with the limited options, i payed the bill, and 2 months have passed, when calling BenQ they tell me that they have no idea if or when they will be able to repair it. not having the parts needed..

Normaly we get a refund if the repair takes more than 30 days here, regardless of warranty, but guess BenQ dont care

it seemes that they dont have a customer service at all and is using a sub contractor "Let Me Repair" to get rid of all customer service related calls, way to go BenQ

Responses

  • Valerie Oct 28, 2008

    Cannot believe I wasted £800 on this BenQ Joybook 5000U. Have tried everything to get it to work on various wireless connections yet still keeps dropping connection all the time. I have got so frustrated with it that I have emailed Benq via their website only to find that after 6 weeks there is still no reply from them. All I can say is that their customer support is appalling too. Am planning on chucking it out of the window when I have replaced with another, better laptop! DO NOT, I repeat do not buy a Benq Joybook as you will be sorely disappointed!

    0 Votes
  • Be
    benq 18.5 in lcd moniter Feb 05, 2010

    yes they r a classical cheater. dont ever buy there products.every products they manufacture is defective and they r passing there old defective stocks to customer.and they have merly any network servicing and mentaintance.

    0 Votes

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