The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bennett GlassBad service, dishonest pricing

Based on InsiderPages reviews, the ones you see in Google Maps, I took an aluminum double-pane window to Bennett for replacement. They made me stand at the counter while other people came in and got help (buddies on a first name basis). They told me they had to disassemble the window to measure it. They gave me a scrap of paper with a number circled and said that would be the price. So why not just SAY the price? Because the circled number at the bottom of the paper was NOT the price they intended to charge me. Later they pointed out that the numbers above it didn't add up, and I'd have to pay more. This after making me wait half an hour. Then they finally bring out the window, and they DID NOT disassemble it... they cut away some of the plastic trim with a knife so they could measure, but that means now the trim will have to be replaced. By someone else. When I said they either had to honor the magic number they had written down, or I would go elsewhere, they invited me to go elsewhere.

I did. You should too.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem