The complaint has been investigated and
resolved to the customer's satisfactionResolved Bendaroos — Never got product after 6 months
resolved to the customer's satisfaction
I placed the order on 1/1/2009 & I have called them several times. Originally I was charged for more than 1 set. I only ordered 1 but I was billed for 3. I was told that they would credit the extra one back & should receive package within a few days. Since then I have called and spoken with several different people including a manager. I was credited back the full charge after 4 months. I still have not gotten my product & was never given any confirmations or letters or return calls like I asked.
They promise something that they are not able to deliver. I asked for shipping details & they said that they were not able to provide it. Well, that is because they never shipped it. My daughter has been waiting for 5 months for this things. I was lucky & found a 500 pack @ WalGreens for only $19.99. Cheaper than online or by phone. And I did not have to pay for shipping. THEY ARE ACTUALLY IN MY HAND!! I paid for them & got them. Isn't that the way that it is supposed to work?
The owning company is Merchant Media. I am going to contact them next. I can't believe the way that they handle the complaints & pretend like they shipped it when they know darn well that it never left their warehouse!
I even gave them different address to mail them to. Just in case it was a address problem. NOPE! I never got them & was treated very badly by the persons on the phone.