The complaint has been investigated and
resolved to the customer's satisfactionResolved Bell ExpressVu TV — Service cancellation
resolved to the customer's satisfaction
Bell ExpressVu TV:
I suspended my program with Bell ExpressVu from June, 09/08 to Nov.28/08. I picked up my mail on Dec.11/08 for the new cards. Dec.14 I installed the cards and was unable to download the service. Dec.16/09 I phoned Bell ExpressVu to see what the Problem was and put me through to a technician to see if he could get me up and running. I also told the technician that we are experiencing a winter snow storm,
The technician worked on it For about 30 - 35 minutes and was able to get some station I was then told that I will not get all of the station because of bad weather.
I then told the technician to put me through to someone that I want to cancel the service, which he did, I spoke with an operator to cancel my service.
I got a bill Feb.09/09 by e-mail from Bell for the amount of $163.62. Jan.10/09 @ 11:02 AM I phoned Bell and again confirmed cancellation with them for Nov.16/08 I was told that my service was cancelled, call ended 11:16 AM.
On Jan.30/09 Bell Collection agency called at 10:15 AM I picked up the phone they hung up. I called the Number and told them that I had cancelled with Bell on Dec.16/08. Had to call Bell again at 11:45 AM (Taylor) told him that I had cancelled with Bell on Dec.16/08 and why I now have to pay 173.62. he told me that this is what I own them, call ended 12:14 pm.
Received another bill by E-mail by Bell and it is now $271.05 On Jan.31/09
I was on live chat with a Jamie W and I asked him how much I oh. I was told I had a credit of 97.43 from $271.05 les $93.62. I would have to pay $80.45 plus service fees. (Plus tax) March 03/09 Collection agency phoned me @12:42 PM and told me that I have to pay $176.89 I am now being harassed by collection agency and also by Bell ExpressVu
PS I own my own Equipment it is not rented I also did not ever get the service of all channels which I was paying for.
Collection Agency said they listened to recording tapes of me that I did not cancel my service on Dec.16/08 this is where Bell ExpressVu lied to them. So this condensation on Dec.16/08 was not recorded and the operator is denying that I was on the phone to cancel the service. This was about 8:30 pm in the evening.
What would you do in these circumstances, will you pay the amount of $176.89 or just for the 1 month of non service of the Bell ExpressVu TV..