Bell
reviews and complaints

In october of last year i switched from Rogers back to Bell. I requested that i keep my same telephone number.
Since that time i have been unable to receive calls from a Rogers lan line - the call receives a message stating ""due to telphone facility provider trouble your call can not be received at this time"
I have called Bell many times and each time they send out a tech and call back saying the lines are fine and the phone is working - yet i am still unable to receive calls from anyone calling from a Rogers lan line. Each time i call i am on the phone for approx 1 hr and have to explain the entire story - but to no avail. The most recent person i spoke to was Dominic - he assured me he would take care of the problem. I have now left a 2nd message on April 23 and still no response.
In the meantime i have been paying for a service that i am unable to get.
I am sending this email with serious doubts it will be answered or that the problem will get fixed.
I have issued a formal complaint with CCTS who i am sure you will be hearing from. Next step is i will need to seriously consider cancelling my services - although i am sure that matters very little to Bell.
Please check my records and advise what is being done.
thanks
LouAnn Birkett
[protected]

My wife and I reside at 23 Dumoulin way in Orleans, ON. Last year, crews were running underground conduits under our driveway. This year, there is a sinkhole about 12" in diameter right next to our driveway. There is now a dip in the asphalt and a substantial crack which is growing wider as water enters in. I'm no engineer but it is evident that since the conduit went in the crack is widening. My concern is that water is working its way under the asphalt and washing away the support structure (soil) there. We do not park vehicles on or near the crack. I've tried to fill it in with asphalt filler and this has not helped at all. Three pictures are attached.
The desirable resolution would be to have repairs effected so that the crack does not reappear and there is no worry of the driveway collapsing.
We can be reached at:
[protected] or [protected]@bell.net.
Thank you.

Andre & Susan Clement

We have been receiving numerous (at least once a day) calls from telephone number L1-212-856-9658. In an attempt to stop this harassment I spoke with a Bell technican on chat with whom we agreed to enhance our service so that we would be able to stop these calls (Chat # [protected]). However, when I accessed this service I was told that because it was a long distance number, presumably international, the calls could not be stopped. I have difficulty believing that a company, specifically Bell, with the technology it has available cannot provide the service for which I am paying (Order Summary: BB459TW7).

I was with belle for over 15 years of services. and last i want to try some where else for a better deal. i didnt have a contract withm all my phone were paid. i only have one month to pay that should be $90. But we received $200 bille i dont how theygot the amount no explaination and they dont want fix the bille. now they hired a collection agency they are phoning every day. this is rediculess all i want is to explaine how they got the amount of $200 from. I only have to pay one month That is $90 Plus GST.
This is a scum and they ruined my credit

NEED IMMEDIATE ATTENTION

Bell mobility ruined my credit. I was with bell about 2 years and I ended my contract early and Paid in full as per bell representative said to pay $219. Now my account is in collections. I tried to get mortgage and I was denied ONLY because of BELL account.

Called bell mobility to fix the issue and asked provide correct information to my credit bureau, 1st representative said I have to pay $320, then 2nd representative said to pay $180. Then 3rd representatives said $500 to pay.

It is pathetic that such a big company try to scam fraud customers.

S Sultana
Account number: [protected]

I contracted Bell Canada (account # [protected])sometime November 2017) for 50 MBps Speed. Ever since I got the connection it close to 25 /35 MBPS. The customer service tried to do some fixing but failed. Finally, a technician in September/October notified they could not supply the 50 MBPS speed rather only 25 MBPS. I think it is broad day robbery. Charging me 50 MBPS, when they could only provide 25. I completed one year contract and cancelled the service. I did not pay for the month of November, as I feel they cheated me. I would like a refund of all the monies I paid to them. Legally they were deceptive in selling me the services. Under the bait and switch law they should be punished, and award me damages over and above the money I paid them.

I sold my house Oct 1, 2018 and was told I could put my account on hold for 6 months. I was buying a new property but it took longer than I thought to find
a new house in my price range. I received an email saying my 6 months was
about to expire so I replied and said I needed more time. I thought there was
not a problem because I finally found a home and take possession Apr 26, 2019.
I received a bill for $133.30 in March 2019 because the system automatically reinstated my services even though I have been homeless and staying with friends since Oct 1, 2018. Bell refuses to reverse those charges so I have closed my accounts.
I don't see why a person has to pay for landline, internet and TV when they
don't even have a house!
I closed my accounts with Bell and will no longer do business with them.

Bell Canada rather then wait 5 days, forced me a mobility disabled senior to borrow $200. to pay my outstanding bill. My pension comes in at the end of every month and Bell refused to wait the extra 5 days under the threat of disconnection + a further re-connect fee. When you're a senior on a very fixed low income it is difficult to have to pay on demand notice (What is just 5 days for Bell to allow me to make the payment soon as I receive my monthly pension!)I had to take the TTC bus to borrow the $$
Then had to go to my bank to pay Bell, that is 4 round trips for me in the cold winter!

They're installing fibe internet directly to homes, but they decided to do it in the dead of winter, where the ground is frozen, and workers use water with their drills to make holes in the sidewalk. In -17C weather, we had a new ice rink! My elderly dad who uses a walker was forced to stay indoors, unable to do anything because he feared for his safety. I asked them to salt the mess they created but only gave me excuses (it is so hard to work with so much snow, we have no salt, etc). The noise is horrendous because it is so hard to break ground in February - early March. I understand they need to update their system but must they do it in the dead on winter? They're doing this crap rush work because they fear Rogers is coming with their fibe. Called to complain about the mess (the left new icy speed bumps everywhere on the st) and the lady, Barbara, was rude and confrontational. Worse company ever. The poor workers were exhausted and said it was the hardest project they ever made. Bell, making everyone miserable.

The company has removed most of the original and American programming and always showing repeats and marathons of shows. Nothing of the content is worth the high price, especially with Netflix and other content providers available. Please look into the quality of broadcast materials and programming. The clients are being ripped off. Once Game of Thrones finishes, I am dropping Bell cable. I already dropped the telephone and internet for overcharging.

Billed my over 74$ for less than 1GB overage, even though I have a plan. Said if I had called within 24 hours it would have been 10$. Called 4 times and they would not budge on a refund. I couldn't call because I had no time as I was on a business trip, and when I could call they were closed. They told me to use the website, but I have found it very confusing. They are bleeding Canadians dry.

I phoned for information about one of my phones on the plan and he explained I would need to call back in April . No problem I said . Then he says do you want 3 gs data for free, I said not really, I have 7 . He said its free, I asked it they will take it back in April he said no its free forever . I said I don't want anything or prices to change on any of my other phones as I have had this experience before ( many times) . He said no, I asked at least 9 times and he said no, nothing will change . Sure enough two hours later everything changes and their list of excuses are hurendus. Prices gone up ( what ! all of a sudden mid month 2 hours ago ) ya right . Then the line heard many times " oh sorry we can't change it back that plan doesn't exist anymore ". I have heard this at least 5 times as they messed up my account in the past . This company always wins when they screw up, I'm sure it's a commission thing, is why this happens . This is the worst customer service I have ever dealt with, they said I am right but sorry this plan doesn't exist, you
L have to pay more . But it did before I talked to you . They just don't care. I will be switching to a more honest company because these guys are not . They are after $$$$$$$$ commission at the value of their customer .

On Feb 27th 2019 I was contacted by phone by a Bell representative who said they could upgrade me ahead of my end of contract and get me a new phone.

I had at the time unlimited Canada calling and 5 gigs per month at $60.per month.
They suggested I should have 4 gigs and offered to lower my payment to $55. per month.
Never did they tell me I would be charged anything to do this "upgrade"

When I got my bill it was $302.05 which consisted of Monthly charge of $60.94 + Usage charge of $60.60 + Upgrade processing fee of 35.00 + an Early hardware upgrade fee of $49.91 + a Termination liability charge of $66.67 plus taxes on all of these charges.

Yours Truly, Dave Sutherland [protected]
[protected]@hotmail.com

I would like Bell to clear all of these charges and bill me what was presented to me of $55.00 per month.

Bell has been the worst company experience my family has ever had across all consumer product lines. They are incompetent, rude, overpriced, and the services suck to boot. The one hand does not know what the pother hand is doing or has done. The bill is always like a small mortgage payment. We are just holding our noses until we can free ourselves from this terrible contractual relationship. We have already cancelled our cable because the product is not good (literally nothing good to watch except perhaps sports and news) and it stopped working and their efforts to fix the problem always worsened the problem. It was also like pulling teeth to not have to pay for a service we were not even getting. Lol. Never ever will my family make the mistake to contract with this terrible company again.

I cancelled bell once my discounted package expired and they would not renew it at the same discounted price.

Once I cancelled, a customer loyalty agent called and offered me the same package that I had at the price that I wanted.

Turns out the agent deleted the Movie Network option from my TV package without my knowledge or consent. Thus making my services not the same and hence cheaper.

I could not prove the agent gave me false promises since Bell claims it did not keep the recording of the call. They said that the order change email showed that the Movie Network was removed from my package. I did not look at the order change email in detail.

Agents give false promises. The only proof one has is the change order. If the change order does not reflect what the agent verbally promised one has no recourse.

I cancelled Bell. They do not honor what their loyalty agents tell customers or perhaps they intentionally train their loyalty agents to say what the customer wants to hear.

Hello,

Today I have cancelled the service with effective date of next Saturday March the 2nd. I regret to do this in advance because Bell cut the service some hours after my call today. I believe BELL is punishing me . I called the technical service and It did not work at all. It is disappointing. But If I think about t, BELL is a monopoly and in Canada we need more choices technically competent and able to take care of their customers.

I would need at least a refund of a week of TV services and please do not disconnect me for ask this. Well at least this week.

Sincerely,

Helmuth Carranza

1470 Sunnybrooke
Dollard-Des-Ormeaux QC
H9B 2R4

[protected]
Account Number : [protected]

I switched to Bell in Jan 2018 because I was given a very good promotion, understanding the promotion would last for one year (expiry date Jan 13 2019) . Keeping track of the expiry date, I called Bell in the beginning of Jan 2019 to see what options I had available to renew my package. I was told as my promotion was expiring on the 13th I had to call back after it expired, which I did - on Monday Jan 14 2019. I renewed my package into another 1 year promotion and was told I would be paying roughly $160 (tax incl) and that there would be a small adjustment on my bill because I called 1 day after the expiry date of the original promotion. I received my bill for Jan 19 2019 and there was no promotion applied - my bill was $198.70. I called Bell again and was told that my promotion would show in the next bill (Feb 19 2019). I asked if I will be getting an adjustment for Jan and was told that I would. For this reason I only paid $160 for the Jan 2019 bill. I waited for the Feb 2019 bill which I just received and the promotion has been applied but no adjustment has been made for Jan 2019. I called Bell to ask for my adjustment/refund and was told I would not be getting one because it takes 1 to 2 months for a promotion to kick in. My desired resolution is get an adjusted price for Jan 2019. I called prior to the expiry date of the original promotion and was told to call back, I did as I was advised. I was misinformed about receiving an adjustment for the transition month. I want to pay the price I was quoted. It is not fare that I have to be charged more for 1 month because their promotions do not kick until 1 to 2 months later.
Thank you.

My wife recently passed away.in order to prove living arrangements I need phone bills from my old address. Ive asked bell to send me 2 bill from july 2017 and july2015, everytime they send those bills they dont put the correct address on the bills. 3 months of bills with the wrong address. I dont know who to talk to and they are the only proof of my living arrrangements with the deceased. Pls help me william waugh