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1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bell over charge and not addressing the problem that I complain for several weeks now.

cellphone [protected]
account number [protected]
Got my new account July 5, 2018, and the person told me that I can wave the installation fee of 30 for my phone and my son's phone778-8343616. I called the call center agent and he agreed that he can wave the $60, however it was not reflected on my account yet so I paid the full amount of $189 last July the adjustment was given August 2.
August 5, to my surprise I was charge $ 306, I only went to cross the border in 5 days and use the roaming for 5 days but to my surprise, I was the charge for 10 days even when I was in Canada already.
[protected] my son's number was charge $99 dollars for roaming. I made sure that his roaming was off when we went to the States for 4 days but he was the charge for that amount. If you charge per day of roaming it is only 7 dollars per day. My question is my son only use the data for 3 mins and I am the charge of $99 for it.
I have been following this up trying to resolve the issue but it seems that it is not happening. I have been with bell for 2 months and it so disappointing. I have been with Fido for 6 years and I do not have any problem like this crossing the border and be charged for the things we did not use. I will pay for the services that I used but will not pay for something I did not.
I would appreciate if we can resolve this issue before I fill a complaint to Commission for complaints about Telecom television service. Hoping for your quick and fair response.
Regards,
Anna Liza

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6:31 pm EDT
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Bell pvr issues

Long weekend of August we came home and PVR wasn't working I called for technical support after 48 minutes on the phone they agreed to send me a new receiver. After 1 week received the new one, installed it wasn't working phone support again, I was asked if I knew how to install it, of course... then tried to tell me it was an issue with my satellite I will send technician over free of charge I replied to him that's not the issue it worked before I installed this one so the issue is with the new PVR.. well of course not what do I no hey! Finally he decided to send me another one again 3-5 business days which was unexceptable I asked if he could send by Puralator no we don't do that, fine i will wait don't really have a choice do I. Finallyreceived it install and still not working phone again was on the phone for a good 2 hours check my records to verify. finally got it working, now we are having an issue with remote for PVR I went online to order but a charge of $30.00 is expected, phone again ask if I could get the remote for free since I had no PVR for a full week the trouble of returning (2) receivers and not getting the service I expected. I was told no we cant do that so I asked to speak to a supervisor someone will call you within 24-48 hours since when? I've had nothing but problems since the beginning a telephone line that took 8 years to bury underground to prevent farmer from breaking while plowing field. Internet issues after issues have had so many tecks here its unreal and till this day I still have issues but sticking to it as we will be moving and changing providers that will be the best day of my life no more dealing with BELL. Tonight I got a callback from Bell after explaining the situation I was refused the free remote if I want one I have to pay.
Well if I have to pay I would like a credit for 1 week of no proper service with your equipment I believe that is fair don't you... anyways looking forward to an answer from someone. Cant wait to switch provider.

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3:49 pm EDT

Bell mobility customer service

I have to call EVERY month for some extra charge that has been added to my account EVERY month. Last month it was $112 and this month it's $60
I have to waste hours of my day every time I get a bill
Not only does this ruin my day but is also taking a toll on my mental health
Your employees are condescending, mean, and at times very sexist
I can not be expected to pay so much for your services and then deal with this every month. My worst experience was Matt (ey 98907). He was rude, condescending, did not listen to me and practically told me to shut up more than a few times.
He kept repeating the same thing and when I asked him to elaborate he either didn't reply to me or kept saying 'you don't want me to talk to when my turn comes let me know'
Horrible horrible experience
I'm going to leave bell if this happens again.

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9:38 pm EDT

Bell tv, internet and home phone

Dear concern

I am sick and tired by calling n visiting bell customer services because of alot of miscommunication n throwing customers from one department to another never ever solved my problems except for wasting my one whole day for every single month from the date of purchase bell services.
Last year august I hv taken every single service from bell and I do hv the copies of the contract they always miscommiting the things over offered services home tv, internet n home phone bundle, whatever I had signed for two years it was keep going increased every month from the date of purchase. It doesnt make a sense to me if things will going in that way so there must be no need of contract as contract means something will last for certain time period over fixed amount rather to play n fooled the customer on the name one service on 3 months promotion another on 2 months etc etc they definitively dont hv to offer the contract... for avoiding to keep paying more n more n doing fights/arguements regularly on phone or by visiting bell.. I hv decided to cancel my contract on early termination... which I did on 18th of july 2018 on ph from your shoppers world shopping mall franchises over the counter then I hv got the return request mail which I took to the same franchise with that letter or remaining every single stuff/appliance which I had at home.. packed the carton in your franchise n dropped at shopper's world mall staples store outlet for courier on 26th july 2018 tracking number [protected]... carton includes hub 3000 router n tv modem... as franchise people suggested me to pack everything in the single carton so to avoid delays I did that but again not worthy for me as I am still waiting for my final bill and whenever I called they said we didnt receive... I want to get rid of this issue asap...
Kindly look into this matter so I will be free from bell forever as even after cancel my services they send me the bill for the month of Aug which I didnt pay as I hv cancelled the services earlier in july 2018 to avoid next mnth bill n because of waiting in for final bill my cell ph [protected] bill for the mnth of July is still pending which over burdens me 
Regards 

I HAVE SENT THIS EMAIL ON 18TH AUG 2018 AT THIS EMAIL ID [protected]@bell. ca N STILL DIDNT GET ANY RESPONSE...
PLS HELP I DONT WANT TO WASTE MORE MONEY ON BELL...

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6:14 pm EDT
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Bell tv

We've been having issues with our PVR recording box for a while now, it pauses & then resumes playing but then jumps ahead. Spoke to a customer service representative by the name of Mac..which is debatable, she was extremely rude, constantly spoke over the top of us & was not able to help us or answer any questions & purposely disconnected with us. DISGUSTING SERVICE

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8:37 pm EDT
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Bell bell tv

I have cancelled my unwanted Bell TV service on the 13th July 2018 (order number: Q47K67W9). I have only the internet service from Bell which is $82.95 plus tax which I am supposed to be charged for. But Bell has charged me again for $41.64 for the TV service. This has happened for the second time now that Bell has been charging me for unauthorized service. I would like to escalate this issue and expect an explanation.

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10:21 am EDT

Bell billing after cancellation of service.

We had to cancel our Bell service (as of June 15, 2018) because we were moving and our new house was not ready yet. I had planned on using Bell for our new home. However, after experiencing the horrific treatment after cancelling I will go with anyone but Bell. As soon as I cancelled, Bell sends your last bill to collections and they begin to call you everyday and sometimes more than once a day. I had the last bill in my hand and I told the Bell collection person that it was not due until July 4th, and that is when it would be paid. They didn't care and wanted it paid immediately. I told them that if they wanted it immediately, then why didn't that last bill state that. Of course they had no good answer, so I had to say the same thing every day for a couple of weeks. How completely disrespectful and rude of Bell to do that when we have paid every bill with no issue. Now as it turns out, I received another statement and now Bell is showing a credit which they have not paid me. Well Bell get ready I am going to call and bug every day and multiple times a day and waste your staffs time over and over again until you pay me. Your procedures are terrible and you need to fix this, but don't worry your going to hear it from me over and over again.

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6:21 am EDT
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Bell verbally abusive service bell driver

A Bell service van was at lights of Murison Blvd and Sheppard Ave at approximately 7:25 ok July 30, 2018. The light changed to green however the driver didn't proceed until my husband tapped on the horn. The driver still did not move, then moved slowly while rolling his window down and saying "what the [censored] is your problem?" My husband said to him get off your texting and drive. As we approached the lights at Neilson Rd and Sheppard Ave, we were in turn lane and he was to the right of us at the res light. He rolled his window down again but I told by husband to ignore him. However he then says "[censored] you and your stupid wife". And so we snapped a picture of his plates. AB 43983.
All of this would have been just another blip in the day if he hadn't been indignant even though he was texting or on his phone at the lights. There was no need to be rude or aggressive. My husband simply tapped the horn to get him moving.
Thank you.

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Yvonne Warren
, US
Oct 05, 2018 12:00 pm EDT

October 5th @ approx noon. Bell Canada technician working on a wiring box at 100 Forest Ave, Hamilton, ON. Technician was wearing shorts that whenever he moved everyone walking up and down the streets could see at least half of the man's buttcrack, I mean so bad that if he bent over further we would see his anus. So I approached the young man and said ... excuse me dude, but you may not be aware, when you bend we can all see at least half your buttcrack ... the guy looked and me and said "so don't look". I asked him for his name, which he would not give me, but he had a Bell logo on his shirt, so I told him I would speak with Bell, and he took off. I called Bell and was advised to call the police, about this.

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11:33 am EDT
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Bell bell mobility

Hello

My name is Thejulal Balan and I am using the Number [protected]. I have a plan which is costing me $76.50 / month . I have 3gb data on my phone

This month (July), I finished my data of 3gb around 20th July and given a call to Bell mobility customer care and asked for the options of having more data for this billing cycle. She(The customer care representative) offered my 2 gb data for $10 extra during the period of 1-30th July .(Eventhough I asked for only 1 gb).
I kindly request you to listen to the conversation recorded .

Now I am getting message that my usage is above 3 gb and $50 is extra etc. I have beed using above 3gb only based on the offer I got from bell

To discuss this I called customer care thrice today and there was no noted mentioned by that representative .

I am planning to take up this matter with small claims court as I am sure there will be the recorded conversation with the company for all interaction I have with them

So please consider this as a notice from my end and take necessary action to waive my bill and compensate the time I spend with your so called representatives and take action against the concerned person

Regards
Thejulal Balan
[protected]

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Kathy 21
, US
Aug 01, 2018 11:46 am EDT

I moved to a new area where Bell does not have cell towers close enough for me to get service in my home. The rural area I live in seems to have very limited BELL cell connection. Often when I am driving my calls get dropped.
I started a new job over a month ago and now need my cell phone for work. I have been calling in for months(not exaggerating) trying to explain my situation and my need to go to a provider that has service in my area. I get promises for calls back from Managers which NEVER happens. I call in again and I am told you need to pay over $1000 and we will let you break your contract. I would understand paying this amount if I was cancelling because I wanted to but I have to cancel because BELL can't provide me for a service that I have been paying over $250 for months now! I think they have got there money from me for something they do not provide. I offered the 2 phones on the plan back and was told no you owe us for the phones we don't want them back. I am going to try CRTC and social media and anyone else that might be able to help me next. I am so frustrated, I will tell everyone I meet my BELL horror story if this isn't solved by end of week!

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11:07 am EDT

Bell bell tv, home phone and internet bundle

We have contacted bell to cancel the service on July 13, 2018 and the agent: 1822453 assured us the bill will be reduced to $85.86 and send us the 2 following transaction summary # [protected], [protected].
We already contacted Bell in June 2018 and March 2018 and all the time they promised reduction but again It is gone up.
On July 30, 2018 I called 10am Eastern time and after waiting of 10 minutes they hang up on me.
And I called the same date at 11 am and I waited for 48 minutes but no supervisor available.

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3:20 pm EDT
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Bell internet

In November 2017, we decided to cancel our phone and television services with Bell to reduce our monthly costs and keep only internet with them. Since then, we've had many problems with the internet service: it was inconsistent and much slower than what we were paying for. Many times, we called technical support because we had no functioning internet for days. We would spend hours on the phone with them, being transferred from one department to another and never were we able to get a reliable functional internet. On July 9 2018, they finally sent a technician who verified all the cabling and said it was impossible for us to get more than 30 Mbps. But we've been paying 83$ per month for 50 Mbps! They shouldn't offer us a speed we can't get!

On July 25th, we called Bell to cancel our internet service with them and asked costumer service to give us a compensation for the many months we had unreliable internet or no internet at all and internet much slower than the 50 Mbps we were paying for. They refused to give us any compensation for the speed because they can't guarantee any specific speed anywhere. We consider they should have sold us a lower speed and never offer us something we couldn't physically get in our area. As for the intermittent internet and the many days we had no internet at all, they said they could not give us any compensation since we were canceling our services with them. A reasonable resolution would be to receive monetary compensation for those months during which our internet was unreliable or absent completely.

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8:53 pm EDT

Bell your crap internet

Your internet sucks [censored] and when i move out of my moms im going with shaw and im letting everyone know how [censored]ty your internet is. Do something about your [censored] internet cause im.suprised anyone wants to deal with this [censored]ty internet cause i dont, im suprised my mom is even staying with your [censored]ty internet provider. Im so glad im moving out soon only reason im going off is cause i had to.make it 350 letters.

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11:00 am EDT

Bell Customer Service

I've been trying to speak to upper management for over a week now to resolve an issue that is Bell's fault. Apparently they are too busy and told me I would be put on a list to be called back within 48 hours. I got an email to confirm that and never received a call. I have called 3 times and the same run around they give me every time of no one being able to help me.

It's very simple what I require. For them to put my Crave TV back on. They took it off without my permission. My Crave didn't have an expiry date. No one says they're qualified to make the change and the person that is won't call me back.

This is the worst customer service I've ever received. I am going to cancel my service if I don't have back today.

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11:42 am EDT
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Bell bell satellite - hess - [protected]

Here we go again. Once again I have spent over an hour on the phone trying to get my father-in-laws tv to work with no success. I am now hoping for a call tomorrow at noon to do further trouble shooting. I am told I need to call Samsung however I am not prepared to do this since this tv has worked with the Bell remote in the past with no changes.

Do you have any suggestions on why we keep losing our signal and then have to start from scratch. I don't live at this residence and my father in law is heard of hearing and has limited sight so is not able to help trouble shoot so I need to arrange my schedule to be at his home.

This has been so inconvenient.

Sincerely

Carol Ann Pagnucco
[protected]@gmail.com

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12:35 pm EDT
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Bell bell fibe/internet

So my previous package with Bell ended and they sent me a. Huge bill I call to cancel my services as my term is up and they offer me another "alright" package I agree to try it as I'm not on contract this is May 25 2018 today is July 14 2018 I have not received my new modem or my new plan they haven't changed my bill. I've. Had service calls since May 25 no one shows up no one calls. I've been on the phone trying to figure out what's going on about 6 times spent about 5 hours on hold with no change, been hung up on 3 or 4 times "accidentally". Apparently when the upgrades where made to my building for fibe my unit was missing, now I find out that's cuz the wires are messed up. I had a World Cup party scheduled they came with no warning and unannounced messed up the wires and I had no internet, couldn't have the party lost. Hundreds of dollars on catering, food snacks decorations drinks alcohol. Bell has no communication what so ever like just let me know what's going on I could have had a party else where! I'm so upset and still nothing is resolved! Now i get another date for July 20 2018 And k guarantee still nothing will be done!

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11:18 am EDT

Bell tv

I am writing this with great displeasure and agony that I have encountered dealing for my services with Bell.

I had all 4 services TV, Internet, Home phone and Cell phone with Bell.

Before I state my story, let me ask you one question:-

You are paying $73 for something since last 15 months and the price will remain the same for next 9 months as per your original commitment. You call Bell and guy mentions that he can lower your TV and save you $8. He doesn't mention any change to the Internet and you receive the next bill of $150 plus. You call back and find out that guy forgot to add the original discount and now you have to pay $114 + hst for 3 services. What will you do in this case?

Let me add more: Even the loyalty department sympathizes with you and says that nothing can be done so let's cancel the services and since the last 2 bills were $150 & $172, you will receive the credit after the final bill.(offcourse you have to call back for this)

Services got canceled, and when you call back for credit, this time the loyalty team agent blames you that "it is your fault as well as we did send email to you after making the change in June" and refuse to provide any credit. He doesn't have any answers that why Internet package was changed without my consent and why it was not communicated that total will go up.(I don't think anyone with a sound mind would pay more for the similar services even when discounts are nowhere near finishing)

Will you accept this unethical behavior?

I am being accused of not reading the email sent to me, (I have proof of undergoing Eye surgery on May 18th and I am not working since last 2 months just because of my eye surgery and I am going to prove it in court if required)

Why my package was changed without my consent and why the total was communicated as $8 less than what I am paying right now? Why was it not stated that I would be paying double now for no reason? On top of that why loyalty department agreed to my situation, offered cancellation and credit and later other agent started blaming me for not reading the email?

My request for supervisor was turned down stating no one is available?

I never wanted TV + Homephone but the services were sold to me as a package alone for that price. Internet alone was $100 but $73 with cable +internet+ TV . I never hooked up TV or Phone.

I want someone to review the recordings of my call. This is not about little extra money that I was charged. This is about unethical treatment. If it was that agent's mistake, I should have been compensated for my numerous calls while sorting this out. Instead of that, I am being accused of not reading the email but no one is owning up to the fault of the agent who made this change.

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4:37 pm EDT
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Bell bell customer service

I have been on an independent plan/paying my bill since moving off my family plan in February 2011. Since then, it has still shown my mothers name and after numerous attempts from both her and I, we are still unable to get her name off the account and mine put on. I have called in various times and been told different information from each rep. This should be a very simple task.

I called in the other week and was told there was NO CHARGE to take me off my mothers account, she would just needed to CALL in and verify that she wants me off the account by answering a few security questions. Today my mother called in and was told she needs to pay $30 to take me off the account. She protested that we were told specifically there was no charge, and he raised the price and told her it was $35 now and that she needed to be patient with him.
Not only was that frustrating, he told her he could not verify her identity over the phone and said she needed to go into the store and provide 2 pieces of ID. She asked to speak to his supervisor and he wouldn't go and get anyone else.

Not only was her experience horrible with the customer service rep, mine was as well. We have been loyal to Bell for almost 15 years including my father's business accounts are through Bell.

The customer service has gone down immensely and I will not waste another 40 minutes waiting to speak to a customer rep. and being told misleading information.
Rest assured if this is not resolved, I will be submitting a more formal complaint and we will be moving the business and personal accounts elsewhere.

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2:37 pm EDT

Bell cell phones wi-fi calling

So, I have the Google Pixel 2XL and I've been trying so hard to work with Bell Mobility on fixing this issue because I kind of need the assistance for work purposes. I've been told that they don't know what it is and why it won't turn on. Why don't they just direct me to someone that knows? I'm not sure I want to continue with Bell services. Really bothering. I was told that Bell and Google haven't "come to an agreement" yet so it will not work. Are they ever going to come to an agreement? Every company/phone should have the Wi-Fi calling option available to them.

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1:07 pm EDT
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Bell internet

During installation in December, the technician hung a wire across the tree and connect it to my house, and told that someone from Bell will bury it underground once spring comes. Now, it's July, and I called so many times to ask a technician to come and fix the problem. I even have a ticket number before. However, unfortunately, every time nothing changed, the wire still hanging on the tree, and tripped me once! What if it falls and hurt someone walked by? Bell, are you talking the responsibility? Owner from a Conner townhouse, middle and telemetry school at the back! So I cancelled it. Please do not call me again unless you fixed the problems!

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Update by Peimo
Jul 03, 2018 1:09 pm EDT

Customer service tried to call to ask not to cancel the service but not providing sending a technician to buy the wire underground

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3:03 pm EDT

Bell access to account internet usage history

My first 12 months with Bell (this time) is coming to a close and I'm not sure I want to continue with them as a service provider. In order to evaluate other service providers I wanted to see what my usage history has been while I am on unlimited internet service.

I signed into my account to access the info but Bell only provides the individual User's percentage of the overall account and nowhere do they provide the overall total. I contacted Technical and Customer Support and they are consistent with saying they cannot provide the information I am looking for. I told them I can see my usage under the Statistical Tools but it doesn't provide the usage period for me to know if it's a month, year or lifetime so I know they have the info, but Bell corporate chooses to not provide this information to their customers.

I was with Rogers a few years ago and I used to check regularly my usage but now I'm not sure if I need unlimited.

My new goal is move to another company... I am tired of these big companies that don't care about their customers and I'm willing to pay a bit more to get the service I want!

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