Bell
reviews and complaints

April 19- called bell spoke to an agent about ordering a smartwatch. I was not able to do it via the web so I had no choice but to speak with someone. I was on the phone for over 45 mins. I gave my drivers license #, provided all the information that was requested of me. The agent said I would receive an email with confirmation number and I would also be contacted when it shipped.
April 21 - called to check on the status of my order, I was told it was ordered and would ship out on friday april 23.
April 26 - called to check on the status of my order (no cell phone or smartwatch takes this long to ship) agent said there was tech difficulties and could not reach my account
April 27 - called to check on the status of my order, 45 mins on the phone spoke to 8 different people, no one could find my order. I was disconnected from the call.
April 29 - called to check the status of my order, agent told me my order would now ship out on april 30th gave me a ref #[protected]
May 5- called to check the status of my order. No one could find my order, spoke to 5/6 agents, got disconnected from each of them, so I had to keep calling back. My last phone call I asked for a supervisor, he said his name was john. He was very unhelpful, wanted to transfer me away like I had already been done, despite my frustrations and anger he was going to transfer me away. I refused and told him to fix the issue, explained all that i've been through. Another hour on the phone john said the order was found, and to allow 2 more days for shipping gave me ref #ez86252.
May 7 - called to check the status of my order. Spoke to rey, couldn't find any record of my order, I explained again what i'd been going through trying to order this watch and he wanted to transfer me. He did I spoke to mary, she was not in the sales department and could not place my order and confirmed there was no order placed. She was going to transfer me to sales, gave me their direct number in case I was disconnected like I had been many other times. She was the most helpful, because she confirmed there was no order placed. She transferred me to kuitika. This agent was to place my order, I spent in total today over an hour. This agent was having issues getting my watch ordered, she disconnected me. I called back the direct line to sales, spoke to gagan who said all smartwatches were sold out for galaxy!
Can you please tell me why the people at bell do not know how to do their jobs? Why was I lied too numerous times? Why as a customer I have to endure this type of service that I pay for? I will never be a bell customer again, when my phone contract is over, you will never get my service, no one in my family will ever be bell customer.

I would like to complain that I am unable to view my Bell TV listings on my mobile device, as the Bell TV commercial says I should be able to. I live in Manitoba, and feel that I am being treated as a 'second class' citizen of Canada. I contacted a Bell rep through chat in Manitoba and basically the person said that this was just the way it is, and there is nothing anyone can do about it. I suppose I wouldn't be complaining, except that I keep seeing the Bell commercials that encourage me to get Bell TV so that I can watch on my iPad, etc. Well, I have Bell TV and I cannot watch my programing on my iPad. So, why keep making me view the commercial? I had this type of a service with Shaw, so I know that it is possible to do this, in Manitoba. But, for some reason Bell cannot do what Shaw has no problem doing. I think Bell should see themselves as a national service and make sure everyone is treated the same. Thank-you.

My ex and I spit up I took over the bill and since then they refuse to change the call display name to mine and also I had to reconfigure all the changes on my own because the contacts I get from my phone are all incompetant...I am requesting a new account all together it is obvious that people aren't who they say are..And refuse to make changes to me the owner of the exsisting account now. I have also been restricted in changing options...Even when I discontinued the call display I logged into today and it was changed back as an option to pay for...with the wrong name being displayed...I have yesterday reconfigured my whole network as it was mudded pretty bad stuff...I did all this work on my own

Please email me at
[protected]@bell.net or [protected]@bell.net

Coming in at you
Shelly Wing
Wings Communications

Account # [protected] . Customer Mr. Philip Wharton, 70, Henry St. Toronto On M5T 1X2.
I received an unsolicited call from a salesperson on April 19th suggesting that I update my internet for a cost of $8.00 per month extra than what I am paying at present because it would give me faster service ; I politely declined the offer as the speed service has sufficed to date and I didn't want incur any extra expenses. Subsequently I have experienced non existent to partial internet service at my residence . I am not a conspiracy theorist but this appears to me, (especially as the salesperson seemed to have a lot of knowledge on my usage and conveyed to me), that I am now being coerced to upgrade ! I await your response and return to normal service.
CC.CRTC .CCTS. and other concerned parties.

As a retired Bell manager of the Service Measurements District (no more in service), I am appalled by the service re. telephone repair service which I witnessed from Apr. 3rd to Apr 17th 2021. For your info. The S.M.D. was a study done by Interviewers who would call Bell customers re. the service they had recently received from different Bell services, with results then forwarded to every Bell service dept. The goal was to work on improving the service that Bell was offering to the customer. I have witnessed the lack of knowledge from the Technicians which I received over the phone re. the answering service on my telephone.
I will list the situations I witnessed (which are unacceptable);

Apr 3rd, 11;10 A:M: spoke to "Patrick" He had me change my Pin # and then told me that the problem was resolved and hung up. I then tried calling from my cell phone and left a message and it still was not functioning. The message given was "You have no messages" even though I had left one.

Apr. 3rd, 11;30 A:M: spoke to Elly who told me the situation had been repaired, but it takes 24 to 48 hours to be effective. I waited but still was not functioning.

Apr 6th, 10:48 A:M: Spoke with Mark. He put in a message and I was able to receive it . I then tried again, with my cell phone to leave a message and the message "You have no messages" came on. P.S. the pin number given by Patrick did not work. He had already hung up!

14/4, 10:37 A:M: Spoke with Brad and I asked to speak to his supervisor and he hung up.

14/4, 11;05 A:M:, Spoke to Sid. Again I asked to speak to his supervisor and he said he was working from home and that it could takes days for the supervisor to call me and assured me he could help me. He tried to help and had me change my pin number ( again). I did what he said and the service was still not working. He assured me he'd work through his lunch and he would call back.

16/4, Still no call from Sid.

16/4, 3:48 P:M:, Spoke to Jaime who worked on the problem and said she'll C/B after speaking to her 2nd level.She rebooted the system which cut off all our services; Phone. TVs, computers. and never C/B.

4:50 P:M: Mark (2nd level) Tried to reboot again. Didn't function and said he would call support in Ottawa. He then c/b at 5:57: P:M: to say he couldn't get through to Ottawa after I waited on the line for 1 hour.

6;02 P:M:, received a call from test centre advising me to call test centre [protected] and I ended up speaking to Ronnie in the Philippines (like all the other reps. I dealt with) and was disconnected.

6:34 P:M: Mark called back and told me to disconnect the extension phones and he tried to C/B but the phones weren't ringing. He called on my cell to say that a technician would come to the house the following morning. Bottom line. No Phone, No computer, No TV. No service and tons of frustration.

17/4, 9:45 A:M: Technician arrived and worked for app. 1 1/2 hours. Reconnected the T.V., Computers and phone and finally got the answering service to function.

Because of my experience with customer satisfaction, I feel that the online technicians need more specific training as well as the in- person technicians.

I also feel that service done out of the country is believed to be cost saving, but it took 9 employees to (not) be able to solve the problem, when it took one in- house technician to satisfy my needs. Costs need to be re-evaluated, because I find myself always trying to defend Bell when people complain. Now I finally realise the complaints that I constantly hear about Bell are true! Sad but true!

I hope this letter is the beginning of a in depth study to improve the service that customers deserve, as the monthly fees are hefty for the service we all deserve .

Thank you.
Claire Lefebvre [protected]

Dear Sir/Madam

My name is Kamal Ahmed, I live in 167 Primrose, Saskatoon, SK. S7K 4S8. I am using bell science 2018. My phone number is [protected]. I am 67 years old, disable, retired person, doesn't check my bills properly. Today I started checking all my bank account statement, found I am paying Bell twice each month. I called my bank, they said I have 2 account with Bell Canada, which is not true. My Bank said they can take care of last 90 days but not last 24 months I have to talk to bell.

I called this morning bell customer service. Mr. Lean employee # EZ29366 pick up the phone, from the beginning he was rude and misguided me, I asked him please let me talk to your supervisor, he refused me to connect with any responsible person in customer service.

If this is the picture of customer service department then how they will solve the customer problem?

I tried to explained him several way that I am single man, I use 1 phone, some one steal my card information and using my card, please stop this. But he was telling me that it's not possible cause my ID was used for other number, I asked him what is my ID, he said he can't disclose with me.

Please solve this problem, I can't afford this money going from my bank .

Best Regards

Kamal Ahmed.

March 31, 2021 I lost all of Bell's service from 9:15pm to 5:05pm on April 1st.
I made numerous calls with no satisfaction, each time I called I asked to speak to a supervisor or manager, and seems that there are none, as I was not able to speak to anyone higher than the Rep who answered.
The service I received was unacceptable, I was lied to as different Reps advised me a tech would be out the next day. (I was given 3 different times that the tech would arrive)
I had to go quite a while without service, I had to cancel 2 appointments April 1st, believing a tech would be coming to my home.

I changed my TV Service to Bell back in December 2020, and have had problems with my cable since, the cable box was replaced once but I am still having problems as it constantly freezes.

I set up a pay as you go cell phone plan for my 15 year old son 2 months ago. It was set for automatic renewal of 28.00 a month as the plan was for 25.00. Soon I noticed constant withdraws from my credit card for 28.00. From March 15th to April 6th 2021, I was billed 28.00, nine individual times amounting to 252.00. I called Bell to ask why this is happening and was met with "your sons name is on the account, we cant discuss anything with you unless he is present". I asked simply that they remove the credit card on file as its under my name as his mother and I withdraw consent to be billed through it. They refused to remove my credit card. I then called with my son present, and they advised it was data charges and that's why ive been billed so constantly. I advised I had conversation when setting up the phone that a block on data was to be set up, and advised the agent to listen to my previous call. The agent said "I need the exact time and date or i wont pull up the call". I dont have that information, I didnt feel the need to write it down at the time. I asked this individual again (knowing all calls are recorded) and advised I expect the money be returned to my credit card. He refused and I then with my 15 year old sons permission was able to remove MY credit card from "his" account. I have since transferred his phone number over to a different provider and have tried again to reason with customer service over the 252.00 worth of charges I have incurred due to incompetence and that the charge should have been 25.00 ONLY on a monthly basis.
This organization is ridiculous. If I withdraw permission to use a credit card under my name, it is expected that would happen, certainly considering there was no debt to Bell as it was pay as you go. Further, the individuals I spoke to on recording, misrepresented the contractual agreement and therefore breached said contract. I am legally entitled to recover the damages. Acct number [protected]
I will never work with or suggest Bell to anyone!

I am writing this complaint about Bell Mobility. I have been a customer since 1998. I currently have 4 phones with Bell. Over the years I have had a few disputes which were all resolved. I purchases a Note 20 Ultra Plus from Walmart on Oct 28, 2020. It's a freat phone. I was at work and accidently cracked the screen (I had a case and screen protector on it). I called Bell and honestly told the agent what happened right away after work. She told me not to worry and that it was covered under warranty and would send me a pre paid package to send it off in. Around the second week of Dec I received the package with the loaner phone and sent my note 20 Ultra off to Bell.
On Dec 24, 2020 - I received a email from Bell stating that a package had been sent to me.
On Jan 29th, 2021 - I received an email that the repair center had receivef my phone.
Om Feb 1, 2021 - I received an email from Bell stating my phone would not be repaired under warranty and would cost $ 422.65 to repair.
I called Bell to complsin about the lenth of time as I had now not had my phone for a month and stated I would have gone down the street in FSJ to Micro Consulting and had it repaired and back right away for the sane cost. I authorized the repair.
In mid Feb I called to see where my phone was and was told by Bell that it had been sent to Samsung to be repaired properly... the end of Feb I called Bell again and asked where my phone was. I was told by the agent that it had bern repaired and that it was in Transit. Early March it arrived. I opened up the package. There was a paper stating that the defective parts were replaced, funtion test performed and a live call placed. All lies - because when I opened up the box, my phone screen was still cracked. I powered it on and there was still cracks in yhe screen, a big black spot, and I could Not place calls or text on it.
I immediatetly called Bell. I was transfered all over the place.
Finally talked to a few people who removed the $422.65 bogus repair charge off my bill, and told me a new phone would be sent undrr the customer loyalty program to me. They also said a pre paid package had been sent and to put my loaner phone as well as my Note 20 Ultra Plus. The package arrived mid March. I did as instructed. To date - now April 2 - I have not received my new phone. The exact opposite has taken place.
I received a call from Bell on the 31st of March asking me to authorize the repair cost on my old Note 20 Ultra Plus! I couldn't believe it. The agent was very rude and couldn't have cared less. I tried to explain what happened, and she simply didn't care. I told her I was going to hang up, and no - the repair was not authorized. I simply could not believe my ears after not having my phone - which I rely on for work - for 3 months, the lies, the bogus repair and bill for it - Bell has the audacity to charge me again!
I called Bell to complain and spoke to a supervisor after getting transfered. The first agent on the phone stated she knew what I was calling about before I even said hello... Later after talking to yhe supervisor, she informed me that I would get no new phone, and I had to pay for yhe repair on the old one! I quietly told her I wss going to hang up. I have attached photos and Bell documents which state condition of Note 20 Ultra Plus being sent in for repair and photo of doc stating phone had been repaired of my "Repaired Phone".

I have tried to contact :peter.[protected]@bellmedia.ca
3 times now and no response about : Why CFRA has stopped programming of Coast to Coast AM and replace it with Late night Jim Richards, here is what I sent him :
These email were sent to CFRA Ottawa and told me to contact you, these emails were sent late Feb. and now you have taken Coast to Coast A.M. off the air and replace it with Late Night with Jim Richards and this idiot is in no way in the same class As Coast which has aired on CFRA for decades and is the # 1 syndicated show on air, since Bell Media has bought up TV and Radio shows things have changed and people let go and it`s not for the best. Watch how your ratings slide, if your not gonna air Coast, release your rights to it to another local station at least.

On the weekends you have a new show that replaces Coast that is similar but no way in the same class, it is repetitive and boring, you know that you had Coast with Art Bell on weekends for a long time was a staple for listeners, get rid of that new crap (for sure it has lower ratings, it sucks) put back Coast on at 1.00 am and bring back the comedy and drama hour for which you have had on for DECADES in the 12.am slot on Friday and Saturday and I guarantee you will have better ratings and make your listeners happy

VICKY FORGIE
CFRA 580 Ottawa, and I do not like the Late show with Jim Richards, their are enough jock shows all day long and Coast to Coast does not even play on weekends now, I know you have a lot of unhappy listeners.

horrible customer service, waits in excess of 45 minutes before hanging up when no one answered. I'm moving to different provider

A Bell Canada technician connected my neighbours service to a line on my house without my permission. The line is connected to the side of my house and up my downspout before crossing the driveway to my neighbour. Bell Canada did not get permission from me to come on my property at any time, and made no effort to ask. I called Bell Canada, and they tried to tell me they were registering a complaint and that a technician would be by in a few days to take the line down. I told them they needed to come today or I was removing it myself. Also, it somehow took 15 minutes for the person on the phone to register the complaint. Very unhappy with Bell Canada and I'm not even their customer.

bell canada installed a new bell box at my hydro meter and cut my internet line going to my roger s working modem and pushed wires they drilled through the basement wall and left cable wires hanging in my electric panel ...very dangerous...very rude ...internet service has been cut until Sunday is my first available service call. i am livid

Called Bell 2 weeks ago to get internet service. They kept telling me that it is not available in my area, in spite of me telling them that my neighbour on the same street has the service.

They told to contact Bell customer services and file a complaint and someone would call me back. Someone did call me and said they would put in a request for service. I explained to the lady about my neighbour having the service and she assured me that someone would contact me.

Still haven't heard from Bell one way or the other. I guess they make enough money so they obviously don't need my business.

I understand we live in a rural area but if my neighbour has the service, what is the problem?

I was a long time Bell customer. The service became unusable last year. I work from home. Meetings dropped off, TV did not work. I had at least 15 service calls. On one occasion, a service person, who did not enter my house, asked me to work with him to trouble shoot my problem. My TV did not work. For 7 hours I walked around my house following his instructions, getting more and more frustrated. I gave up. I lost a full day of work. The next day I called back. I was passed to tier two support. They told me the service guy had turned off my TV service. I was trouble shooting something he had turned off. Unbelievable. This is only one experience. A Bell Canada service manager actually called me after I cancelled to personally apologize for the terrible service I had over many months. I was a customer for over 20 years.

I cancelled all my services, my internet, my TV, my cell phone. I paid all my bill at the time. I sent back my equipment via Purolator, by a prepaid label I got form them after a full month of asking them (I have not printer). I have not Bell equipment. I have not service with them.

So, I get another bill telling me I need to pay 107 dollars. I am not paying that. I paid enough for service that I did not receive for months and months consistently. The service agents told me it was because of COVID. That is a lie. It is because the business claims Fibe but uses two phone line connections (copper low bandwidth). They changed me the highest rate for this service. I started enquiring with my friends. One of my friends lives in Laval and has Fibe (actual Fibe). He paid less than me. When I went on the web site, I put in my postal code. It gave me a monthly rate. I then went on the website and put in his postal code. The rate was slightly lower for a speed that is over 40x faster! What the heck? A BIG LIE!

So, now Bell Canada collections calls me daily, over 8 times a day all during business hours, fully aware that I am working from home. They never leave a message. I did speak to a few agents early on to get them to stop but the agents were low level collections people from offshore somewhere like the Philippines. They had no idea about my situation. I gave up. I ignore the calls.

Now, they raise my monthly bill by almost 700 dollars a month. I have no service, I have no equipment. When the bill gets to about 1300 dollars, the remove almost 700 dollars. It is classified as 'other services'.

This is harassment. This harrassment has been going on for 6 months. I am about to contact a lawyer and sue bell Canada. They promote Let's Talk Bell for mental health. What a bunch of BS. They are harrassing my home, my family. I cannot even talk to them. They ask all these security questions, keep me on the line for over 20 minutes, then transfer me where some other person asks me the same security questions over and over until I get so frustrated it ruins my ability to work for the next few hours.

I am not paying Bell Canada anymore money. They owe me money for the lack of service they provided me and the lies and incompetency they provided me. I paid almost 375 dollars a month.

STOP HARRASSING ME! Close the business with me. This is affecting my life and my mental health. YOU ARE NOTHING BUT BULLIES!

I was abused by a technician whom was sent to change deliver and set up the required set up of a new bell expressvu receiver, Saturday January 30.

Account number - [protected]
Bc85vw25 - confirmation number Friday January 29

Insulted, threatened, and instigated. These are common direct and indirect abusive tactics along with community racketeering and abuse.

We live in a house just behind the bell yard. For the past four years we have endured property damage from an employee of the bell yard. We have a six foot privacy fence around our property. About four years ago, the landscaper for the bell yard slammed into our fence, and damaged some of the boards. We repaired these ourselves at our own cost. The next year, the same thing happened. We could not fix it ourselves because the fence was much more damaged. We paid two hundred dollars to have it fixed. About two years ago, the snow plower for bell piled snow against our fence and a section of it toppled over. This time we could not afford to repair. We are a retired couple on a fixed income. After days on the phone, being passed on from one person to another, I finally tracked down henry wamus, the manager of the bell yard on scott st. Strathroy ont. After finally talking to him, he was very nonchalant but told me it would be fixed in the spring, but informed me that I would have to talk to yet another person if I wanted it fixed. He gave me another number to the person who hired the snow plow employee. She (when I finally tracked her down) assured me that it would be fixed in the spring. When the spring came, bell sent two repairmen to fix it. I immediately recognized them. They were two repairman whom I had previously had in my own house to do some small repairs. Let me tell you that these two men cannot repair anything. They couldn't even figure out how to install a shower curtain rod. When it came to cleaning out our eavestroughs, my husband had to help them, holding a green garbage bag for them, while they scooped out the debris with their bear hands. Need I say more. These two men proceeded to attempt to repair our fence with great difficulty. One was reading directions from a cell phone while the other man clumsily tried to repair. Their was shoddy at best. Days later when we touched the fence, it was wobbling, as if it was about to fall over. I called the woman at bell who sent them, to tell her that this was not acceptable. She became very irritated with me, but told me she would send them back to fix it. I never heard from her or anyone at bell again. Just days ago on dec. 1st I happened to be looking out my bedroom window after the snow storm and I saw once again the snow plow driver push the snow up against our fence, and the fence buckled and another section looks like it will come down at any minute. He saw what happened but proceeded to continue to pile snow against the broken fence, then left very quickly. I was devastated. I called henry wamus (the manager) right away. He was not answering so I left a message for him to return my call. It is now saturday dec. 5th, and no call from henry. Over the years, we have endured property damage, very loud generators, squealing noises from an air conditioning fan, drivers coming into the lot at four o'clock in the morning with radios blaring loud enough to wake the whole neighbourhood, and garbage being tossed over the fence and into our backyard (I witnessed this myself) and we have never once complained about theses things, but this last incident with the fence is the last straw. All we want is for them to fix the fence to our liking and find a permanent resolve to this problem. We feel that something could be implemented (for example) a concrete barrier at their cost to protect our property. We have lived here for sixteen years and we have always respected other people's property, and all we ask is the same respect in return.

Brian & Gerri Parkinson

Bell continuously fails to provide paper bill for my 2 internet lines since may 2020. Bell chose to suppress my paper bill without my approval & adversely affecting my credit score. On july 8th, I called 310-bell and asked why I had not received my bills for the 2 internet accounts 246965211 and 236868687. The conversation took place at 7:52 pm and bell provided ref# 02-28-200-5265 as the record that I would receive paper bill. I then did my job and paid the outstanding amount for 246965211 ($154.07) and 236868687 ($132.99). At 5:42 pm this evening (sept 18), I received a call from bell collection that I had not paid my bill. My husband had a fatal accident on august 19th and was taken off life support on sept 3rd at the age of 59. Subsequently, I failed to follow up with bell to ensure bell does its job and sends my bills. Bell collection agent line got disconnected or he hang up (something for bell to investigate). So I called 310-bell and spoke with ez43765 from 5:58 to 6:11 pm to attain my outstanding balance. I then again did my job and paid the outstanding balance at 7:37 pm for 246965211 ($308.14) and 236868687 ($264.84) based on the verbal conversation with ez43765. Although I am in deep despair with the loss of my husband, I am doing my job and paying my bills. Is it too much to ask that bell does its job and send me my bill. What rights and assurances I have that bell will not continue to destroy my credit rating by failing to perform the basic duties of sending bills. While typing this complaint, I received a customer survey call from bell at 7:59. The automated system provided a p.O. Box for question regarding survey which the ultimate irony. Bell expects immediate response to their survey and calls on friday night but wants customers to write a letter to po box if they have a questions. The double standards and lack of respect is beyond words and hopefully someone within bell leadership team has the courage to face me and explain how decisions are made in bell to create so much stress and uncertainty. Meanwhile, I like to know if I have any rights for the affect of bell incompetence on both my financial and mental well being.

I signed up with Bell for internet services in November - it is now June. There have been many, many problems with the service. I have had at least 6 service calls, with the end result that all the lines were changed. The problem is that my home is too far from the main junction to get service beyond 2.5 mbp download speed. I feel like I am on dial up! I am paying for 10 mbp and they will not reduce the price. It was a long, complicated process to get a new email address and have all the upgrades done to find out they should never have sold me this in the first place, or at least had advised me what I was getting into.
The second issue is billing. I have a second, summer place and Bell services for both. It has been a nightmare dealing with billing. They advertise One Bill but that isn't possible for two different locations. When I called to get clarification on a bill, I spent 1 hr 20 min on a call with two agents, who both confirmed what I owed. They were both wrong. Now I am behind by over $200 and there still remains an issue. Two phone lines are on one bill when there should be one on each. Still not fixed.

Good day!
I have been connected to the Bell Canada internet for years. The increases are not explained, they come as a surprise every few months. Is this normal?
It is the same internet no less no more, WHY such increases, they should not be permissible without a warning or an explanation right?

In January 2019 the rate was $42.95 plus taxes = $49.38
In April 2019 the rate jumped $45.95 plus taxes = $52.83
In April 2020 the rate jumped $50.95 plus taxes = $58.58

Hoping to obtain your support, and thanking you in advance

Sincerely, Jackie Lamarche
Home: [protected]
my email: jackie.[protected]@bell.net