Belk
reviews and complaints

Belk's customer service online and phone # [protected] has to be the worst. They are worse than Wal-mart! I have placed an online order early MARCH and an WRONG item was shipped to me. I had to pay to ship it back within days but I was told "the right item is on its way" for at least 3 times before someone admitted on the 866# that it's "back ordered". So Belk LIED. Worst part is then I asked for a refund because that is one month past - you guys CHARGED me the money but no item was given to me! It's NOW MAY 4TH and I have not yet gotten my credit back! I called for the 10th time asking for status with my case # [protected] and some guy named Lee is telling me THEY WENT ABOVE AND BEYOND FOR ME but my request HAS NOT BEEN WORKED. This is a joke and this weekend, I'll go on social medias such as Facebook and other places to let people know what a horrible business practice Belk does.
List of people that I spoke with:
Colleen, Lee, Joe, Tom and April plus more that I gave up writing down. YET NO ONE is helpful. What a SAD company! For a merchandise for $39.00 make up. You guys wasted MORE of my time and effort than me purchasing a CAR! I have no idea how you stay in business but I intend to close out my LONG time Belk VISA card and will not shop here again.

Have shopped at Belk over 30 years, and I believe we can hear the sound of their doors closing. The store in Rock Hill, SC, seems similar to others complaints I've read re being terribly understaffed, employees rude and unprofessional, and "coupons" being generally useless (too many exclusions, etc.). Yesterday I shopped in prep for a business trip, and after having to seek out an open register, was not addressed by the first syllable by "Maggie" the employee who, upon my explaining that there was no tag on the scarf I wanted but that there were similar ones at X price, snapped that she couldn't "just ring up some price, that she needed a ticket" to which I tried to respond that I understood that, and she began to walk off toward the scarves. As she walked away, she loudly said without turning toward me, "where are they? I don't work in this department". As I realized that this was going south, and was about to tell her where I got them from, she turned with hands up in exasperation and loudly said again "where you get it from? I don't work in this area?" I said "you know what, I'm going to pass, thanks anyway" and she said "I just asked where you got it from", and I said "I'm all done here" and walked out.

She was rude from the first second, completely uninterested in customer service and spoke to me like I was a wayward grandchild (I'm 52 yrs old). I've had a couple of similar exchanges like this over the past couple of months in Belk. One nice employee, when 5 customers finally found her to try to purchase our items, caught an earful from the frustrated customers, said she'd been called in to take a shift last minute. Another day I heard employees talking about scrambling because 12 employees had called out that day.

Belk's customer service is dying on the vine. The relatively new CEO may have done fine at Torrid or Gymboree, but needs to right the ship of customer service and coupons if she wants to keep Belk's doors open. Belk is sliding down the same hill as Sears.

Dear Belks,
Your store in Asheville was a huge disappointment today. The shoe department had one employee to wait on customers and also run the check out. There were at least 10 to 15 customers waiting for assistance or waiting to pay. That is totally unacceptable this day and time when you need customers.
I decided to walk through the store with my 92 year old mom. I mentioned the staff shortage to other employees. They stated their hours have all been reduced and that the shoe department is always understaffed.
I also noted that the store was not clean. Carpets had not been vacumned, etc. Asheville attracts lots of tourists every weekend . Your store should not be understaffed on any Friday.
We left and went to DSW. Found what we needed and finished shopping. Today was a perfect example of why department stores are failing while TJMaxx and Amazon are thriving. Wake up . Clean up. Otherwise your store may not survive.

Sincerely, Loree olsson

I'm writing to express my disappointment with Belk. On April 3, 2018, I received an alert from my credit report that there was an closure of my Belk account. I then called customer service and informed them that my account had been cancelled and that I had not received any kind of notice that my account was in jeopardy of being closed. The lady that I spoke with was very nonchalant and matter of fact about my account being closed. She stated that I should have received a letter and that my account was closed due to non use. I then stated that I had not received any such letter. She became quiet. I then asked what could be done to get my card reinstated and she said that I would need to reapply. So, my credit score was affected because of the closing of the card and then it would be affected again by me reapplying for the same card I had. I didn't realize that Belk puts a stipulation on when and how long you need to use your card before they deem it necessary to close your account. I just want Belk to know that they have LOST A VALUABLE CUSTOMER! I sure am glad other companies don't take the same approach as Belk.

I normally don't shop in Belk...but due to the advice of my sister, who is a frequent Belk shopper, I visited the store today. I was attempting to purchase luggage and pay with a check. To my dismay, the cashier couldn't get the cash register to process my Wells Fargo check for the payment. In no way am I concerned as she dials for assistance...I have money in my account, and I am a mature business woman with great credit. When the cashier ended the call... she was informed by someone at Certegy Checks...that my check was declined and I must submit another form of payment...I am so frustrated at this point, and if I didn't need to purchase the luggage as a gift...I would have left the store. I paid for the luggage with a credit card and contacted Wells Fargo as I left the store. Wells Fargo assured me that everything was in order with my account, and there was no reason for that check not to go through. Wells Fargo went on to explain that some merchants choose to use check companies such as Certegy, and they often cause problems for customers because these companies don't run the checks through the banking or financial systems. If they did, the checks would process based upon each transaction and funds available. Please know I wash my hands of Belk and don't plan to return. I plan to tell my story to others, so they will know what to expect, if shopping in Belk and writing a check.

I have been a Belk elite card holder for many years. But, that will no longer be the case. Up until today I haven't had any issues. Well, now I do and I no longer want to be a Belk customer. I had $80.00 in Belk rewards dollars that were due to expire today. I go to Belk this morning with the intensions of purchasing luggage. I also had a coupon for $15.00 off of $75.00 and a card for $30.00 off of $100.00. Before chosing the luggage I wanted I talked to the sales associate to see if I could use the coupons and rewards dollars for this purchase. By doing separate transactions she said I could. I chose 3 pieces​ of luggage. I payed for one piece and used the $15.00 off. The next piece I used the $30.00 off and gave her my $80.00 in rewards dollars. When she scans them she said they had already been used. I said no they haven't​ and explained to her that they had expired but I called customer service to have them reissued and that's the ones that I gave her which were valid through today​. She calls customer service and is told they had been reissued again at my request but had not been sent out yet. I explained that I had called to have two other rewards dollars reissued but they had already sent me the ones I was trying to us and I had them in hand when I called customer service to have the last two reissued. So, customer service told the sales associate that there was nothing they could do that I would have to wait until I received the new ones. So, I asked how to file a complaint and was told I would have to call customer service myself. She gave me the number and said I could use Belk's customer phone which I did. I called customer service and had to explain it all again and was told "I'm sorry but there's nothing we can do" .
I asked to file a complaint and was transferred to a manager and explained it all again. I was told the same thing "I'm sorry but there's nothing we can do, that the person I had spoken to made a mistake by reissuing all the rewards dollars instead of just the two that was recently expired" She then offered to give me a $25.00 credit on my account. But, like I told her, I couldn't use my $80.00 in rewards dollars or my $30.00 and $15.00 off coupons today plus, the luggage was on sale today. So, my only solution is to pay off my Belk's Elite credit card and cancel it. I was in tears when I left. If I lived near corporate headquarters I would be on their doorstep first thing Monday morning. And, I will be spreading the word about this and what it cost me because of one of their employees mistakes. And, I will be contacting corporate headquarters..

I'm a loyal customer of Belk for MANY years. However, due to the increasingly lax policy of allowing pets in your store I will not be able to return to Belk. I'm highly allergic to cats and dogs (have taken years of allergy shots to no avail) and have asthma. There needs to be a sign posted that you are now allowing animals in your store. It's nasty. They pee on the floor, dog hair on the clothing. If I'm bitten by a dog it can be life threatening since I'm allergic. WHY are you allowing animals? They aren't service dogs.. just pets. PLEASE CHANGE this policy.. or maybe it's not a policy and someone needs to address this issue! I shop at the Maryville, TN location.

My wife made an order a couple weeks ago only to be told later the order was canceled because they advertised too low of a price. Friends as a business owner I stand behind my word no matter what the cost. Her credit card had been run for the charges. In my book that's a done deal. She was treated very kirt and without any consideration for her position. I believe if there was a mistake on their part they should do as many companies who value their customer base and stand behind their offer.
Mitch hollingsworth

This is a complaint for Belk.com and one of their unfair business practices:

I am extremely disappointed as a loyal customer. I ordered a bulk of shoes  from Belk.com on March 12th. My order totaled $940. Days later about 80% of my order was canceled; equalling 50 shoes.  
As a customer I expect that when I put in an order it will fulfilled because it is posted based on its availability.
I understand that sometimes items are out of stock and the order can not be fulfilled but that is not the case in this instance. On top of that it was not just 1 or 2 shoes but rather the majority of my order that was canceled. This is unacceptable!
To my surprise the shoes are actually in stock and there was no legitimate reason to cancel my items. I have requested that my order be fulfilled and you have denied that request because of the price difference which is a fault on your part and not the customers.
Originally the shoes were marked as and sold for $14.99 and now the same exact shoes are marked between $100-$300.
It is apparent that you made false claims about the lack of stock and only seeked to correct your mistake which apparently was marking certain shoes incorrectly. Instead of following through with the purchases you canceled customer orders without any consideration or explanation.
You sold them to me and other women for $14.99. We got emails about it, it was advertised on facebook and it was plastered all over Belk.com.
The expectation that we had to receive our ordered merchandise for the price we originally paid was due to your advertisements or should I say false advertisements.
This is an unfair business practice and if a mistake was made on your part I expect it to be rectified with a fulfillment of my order.
I will be moving forward with the Better Business Bureau.
I have screenshots of everything I ordered and the cancellations. I also have screenshots of the same shoes in stock online after receiving an email saying they were canceled.
Also one of your representatives maintained the same lie that the shoes were out of stock when I called in to complain until I questioned him. He then changed his story to say the shoes had been restocked after I said I could see them online. You should be able to reference this because you record all of the conversations had between representatives and customers.
I look forward to hearing from you and to having this issue rectified.

Also the representative claimed he would have corporate call me and sort out the situation and I have not received any phone call.

The screenshots that follow show the amount of cancellations and show how the same shoes were canceled on March 16th but online and ready for purchase the following week in the same sizes ordered.
And note that it is not just the shoes in the picture but it is all of the shoes that were canceled (Appx. 50) that are back online and in stock.

Belks management in waco tx treats their employees unfairly and in a demeaning manner because they are ladies that they intimidate and threaten with losing their jobs. They are bullies that like to intimidate and harass female employees to the point of making them cry. No parent should allow some bully manager to mistreat their daughters this way. It's bad enough they can't find nor keep employees and this is why. Beware of working here and know what your getting into before applying for a job here. Ladies beware!

I love Belk, but my mailbox is worn out. I received 4 Belk flyers just today in the mail. I receive too many Belk flyers weekly. This has to cost Belk a small fortune with all these mailers. I would rather get ONE a week. If I forget the flyer with my coupon, the kind associates always helps me out. STOP sending all these flyers. I would rather you pay your associates more money or lower the prices on the clothing with the money saved by limiting the flyers. I am 63 years old and have never received so many mailers from one store in my life. Such a waste of paper & postage since I generally throw them away.

On Monday March 12, 2018 Belk advertised a flash sale . It was posted on their Website, sent through emails, and was on their social media page. Multiple women in my office all ordered from the shoe department which their advertisement had Laredo Boots marked down to $14.99 a pair. I ordered 3 pairs and put them on my Belk charge card, the order was confirmed and stated it was in process. Some of the women in my office ordered and paid with their debit cards. On Wednesday March 14, 2018 we all started getting emails that stated "We're so sorry, but we've had to cancel this order. No explanation on why it was cancelled just that it had been cancelled. After several of us ladies in the office talked and figured out it just wasn't our individual orders that were cancelled we all called the customer service line. All of us were told something totally different as to why the orders were cancelled and some were given different coupons for a percentage off their next order. One lady was even offered the same boots she had order at 20% off the full price instead of the advertised price(REALLY?!). After talking with a supervisor for customer service reps I was informed that it was a site error and they could not fill the order, I specifically asked so you advertised something you didn't have in stock and Karen's reply was "it was a site error and it couldn't be filled" I then asked her "you mean to tell me that out of all the Belk stores in the US there aren't any of these boots, Her reply was "the order can't be filled" I have sent emails to Belks corporate office, the Ga Secretary of State, and have called numerous times to the corporate office all without getting any response back. I have been a loyal Belk customer for over 20 years and have spent untold money in their stores but you can be assured that I will not spend one more penny in any of their stores and if I can cause anyone else to not buy from them I will do that as well. This is hands down false advertising. Also even after our orders were cancelled because they couldn't fill them the corporate website showed the exact same boot as one that I had order for 89% off. So even after being told they were false advertising they continued to advertise. This is BS. Screw you BELKS!

Found a scarf for my wife. Wanted to pay for it. No one anywhere around. Left area of ladies scarves beside children's dept., went to children's dept. register, in front of lingerie dept., went to lingerie dept., could not find a Customer Service Representative anywhere. Finally walked all the way back through the store to the other side in shoe dept, across from jewelry. Found one of my favorite Sales Associates: Charisse. Told her, that I wanted to talk to a Manager. One was not available; but Barbara Copeland decided to come to the rescue. I explained, that I worked for Belk's over ten years and Customer Service was number one. Now, can't even find anyone from lingerie to the shoe dept. She explained: Many customers are having the same problem. Blamed it on scheduling. It told her, that it should be up to Management to make sure every department had and Associate stationed there. She explained, that a schedule comes and only has a person for certain areas. I told her, Management needed to make changes, according to needs and forget the schedule. She felt that could not be done according to numbers from headquarters. This is all wrong! I have worked in retail over twenty-three years, and know a department should never go unmanned! I request Management takes action immediately to fill these departments, and make sure they are never unmanned. Note: I had been in ladies and bought several items from Myiris, then found a scarf on my way out and decided to find an Associate to pay for it. I buy loads of items for my wife, and do not need to run all over the store to pay for them. It is quite embarrassing.

Myself and my daughter were coming into this store after leaving another store called Rainbow in the Dublin Mall, we looking at some clothes when a sale associate named Linda approached us and asked us about our shopping experience at Rainbow and I responded and told her it was okay and then she asked my daughter what she thought of this store and my daughter's response was it okay has some good cheap prices on certain items and then the associate's response was and I quote " when you'er poor it's probably a good store to shop in", my daughter's response was "so are you saying I'm poor" and the sales associate said"yes you are". I have never been more humiliated or insulted in my life. No one has the right to assume someones finances in this manner and this is unacceptable behavior from a sales associate. I have been shopping at this store for years, but after this incident I don't plan on shopping here anymore if this is the type of customer service I can expect in the future. My daughter had mentioned talking to a lawyer to see if this is a form of discrimination and if so we will file a lawsuit against this store here in Dublin Ga.

I bought 3 Nautica slip over shirts at $29.99 each. They were shipped from 3 different locations. I have received 2 as of this date. While the order was being processed, the price dropped - Buy one, get one half price. I called the customer service representative and was told I would have to return the merchandise and reorder to get the price match. I thought this was ridiculous. I have been an elite Belks customer for many years, long before being bought out by another company. This would have never been a problem with the old Belks. Thanks for your assistance.

Joyce Singletary

I recently tried to purchase six small lingerie items in Belk in Gainesville, GA. They were priced on the printed tag as being $14.99 for three. When the clerk rang them up, she said that it came to more than $50. I pointed out the tag price--not a red-pen last minute change. She then looked again and ended up charging me $5 each, which was close enough.

Why in the world were these prices not in the computer? I do not blame her; it was a system policy, it seems. I know that people make mistakes; I make my share. However, I do not believe that it was an error--it was a decision. I had a similar problem several years ago (one price on items, 3 for $?, and a sign that said 4 for $?, a higher price per item). I said that I wanted 3, but the clerk could not compromise. I walked away without buying anything. That may not have been a deliberate attempt to cheat--the latest was!

I have been a Belk customer for more than sixty years, but I am having serious doubts about dealing with such a business, even if I am able to foil the cheating by very carefully doubting and questioning each purchase.

I have been a customer of Belk since I was old enough to shop. I have notice in the last year the Belk store in Vidalia, Georgia has no organization. The rack have clothes of all sizes all mixed up. There will 4 racks one with Extra Large, Large, Medium, Small. They are not organized. All sizes are on all rack. I though will maybe its just the clearance so I look at regular priced up scale clothing and they are all mixed up, also. I would imagine that sales are effect greatly by disorganization. You have to look through all sizes hoping to fine your size and style. I really believe this goes back to management. Must stores are very organized. Belk Vidalia really need help...

I visited your store today and stood in line for 15 minutes or more there were only 3 customers in front of me. There was one elderly man working the cashier and five other Balk associates were standing around the cashier making like they were sorting through returns of socks and things. No One opened up another register talking about a practice of patience it really was uncalled for because one of those five Associates and I counted them could have opened another register. No offense against the elderly but he worked entirely too slow to be the only one on the register causing customers to stand in line that long who didn't have many items. I just didn't see the best practice of customer service or use of Associates in the store today.

I went to Belk to exchange a jacket. When I went to find the jacket in the size I needed, I came into that section only to find a woman browsing around with her nasty dog (NOT a service dog) rubbing up against the merchandise, sniffing everywhere clearly looking for a place to piss. Several employees just looked at her and smiled like it was so great. There was one medium jacket left, and low and behold nasty white dog hair from her disgusting mutt all over it from where is was rubbing up against everything. My husband has severe allergies to dogs. I'm disgusted of the lack of common sense among dog owners and companies like Belk who do nothing to acknowledge the parasitic, bacterial, allergy, and biting dangers these animals cause to others. To force people to be subjected to such a risk really makes me infuriated. I didn't buy the jacket I wanted because of the dog hair and the lack of any employee to do anything about it. When I asked the clerk why was this woman in here with the dog, she seemed defensive of the dog and it's owner and continued to go on about how cute it was. I won't be shopping there again.

I went to the Belk in Norcross today to return an $80 bottle of perfume that my husband bought me for Christmas. Just to be safe I looked on his dresser and found the gift receipt and the purchase receipt. I didn't want to hurt his feelings but he had bought the same perfume last year and I still had 1/2 bottle remaining. I explained to Lupina the clerk that I didn't want to hurt my husbands feelings and I would get something else. She said I had to have the original receipt and good thing I did or else I would only get 50% of the $80 value. She then took the receipt and issued a credit to his credit card. This made no sense to me. I thought with a gift receipt or even the original receipt you could at least get a Belk card worth the same value. When I questioned the fact that she issued the money back to my husband's card she told me to ask him for the money. I will never buy gifts in there again because the recipient won't be able to return