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I receved two parcels, that i ordered on line and when i rang to find out how to return the product i couldn`t get in touch.
Ive tried phoneing them, and tried contacting customer sevice and was unable to. If it is not returned with in 30 days thay will take money from my account. I was unawear that there was anouther charge atached to this product when i applied. I receved two parcels from two companys from the same addresses different phone numbers. I just want to return the goods. thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
placed an order on 25th of April 2012 ORDER NO [protected]. It was informed that the delivery is through aramex courier service.and when I placed the order I got mail from urban touch telling that the delivery will be possible within 4 to 6 days.
when you count the days you can see that it is the 18th day, and I havent received my order yet!
So please tell me what kind of service you are providing to your customers?I called urban touch 3 times and each time the the customer care official told me that they will check the status and will call me back.May be they are so busy proving the customer care, I didnt even get a reply till.
so I trided the aramex trivandrum number.They told me that they didnt received the order yet.and after 3 days when I called them they told me that they sent back the courier because they didnt know the correct address.when I placed the order tey asked my phone number.and to my surprise the courier service didtn even call me back to my number.when I asked that guy he was arguing with me.so please urban touch you should understand that, I got all these kinds of headaches just because of you.and I would like to mention that I am not at all interested in any kind of future online shopping with your site.i just fedup with your service and customer care.if you are providing such a kind of service i can surely tell you, this site is not going to exist for a ling time.and dont forget that there is consumer courts all over india.so I do have an option to make complaint agaist your site.
i think better you know about the legal sides and its effects.
as usual the cutomercare will show sincere apologies to this mail.and please uraban touch dont make me more angry by showing such kind of irressponsible replies.I do not want your apologies and I want to get my order delivered as eary as possible.