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Bed Bath & Beyond
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4.4 2864 Reviews

Bed Bath & Beyond Complaints Summary

5 Resolved
410 Unresolved
Our verdict: If considering services from Bed Bath & Beyond with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bed Bath & Beyond reviews & complaints 426

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7:40 pm EDT

Bed Bath & Beyond Toxic fragrance pumped into the air

On entering I was assaulted with fragrance that gave an immediate headache. I drove home with the windows open and still could not get the fragrance out of my clothes.

It's bad enough the plastics off gas, but to add a toxic fragrance to the mix when we are dealing with Covid, and wild fires is a health risk.

Please have the company identify all the chemicals in that fragrance so we consumers can make a choice about entering the store in the future.

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3:19 pm EDT

Bed Bath & Beyond Phone or chat rep

I tried to place an order on line and needed to change it prior to finalizing it I could not change the store or delete one of the items. Finally because the order was $1.88 short they would not ship it at nc. I tried calling customer service foe store pickup and was told the wait time was more than one hour. So I tried to do a on line chat and the wait time was four hours and 30 minutes.
Why don't they just close the door?

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11:24 am EDT
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Bed Bath & Beyond Overcharge for online purchase

RE: BBB ORDER NUMBER [protected]

On June 9 2020, I ordered two shower curtains at a price of $39.99 each -- total order $86.58. However, when I received my order, each shower curtain had been marked down to $15.99 each, making a difference in the purchase price of $52.05. I did request a refund of the $52.05 through PayPal and was denied a refund.

I have gone through the PayPal appeal process, but they still deny my claim for an overcharge.

To me, this is nothing more than fraud on the part of BBB. If an item is purchased at one price and then received with a marked down price, the difference should be refunded to the consumer.

As indicated in my attachment, the shower curtains were clearly marked down to a reduced price of $15.99

Thank you,
Virginia Owens

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6:36 pm EDT
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Bed Bath & Beyond Order delivered to wrong address

Order for $900 of product was delivered to an old address I had deleted. Customer service refused to reship merchandise or provide an immediate refund. The delivery service (FEDEX) could not reclaim the product, and we are told that a refund could not be issued until all the merchandise is returned.

I am being penalized for a shipping error. I want the product today or the money refunded today.

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5:02 pm EDT

Bed Bath & Beyond Refund

I ordered a salad bowl online from bed bath and beyond on may 9, 2020. I received it on may 14. It was incredibly ugly and did not appear to be suitable for serving food (the wood was unfinished). I followed the instructions posted bed bath and beyond's website and sent it back via fedex on may 19. Tracking shows that it was received at bed, bath, and beyond's facility in lewisville, tx on may 21. Today is july 2, 2020. I have written to them 3 times, asking when I am going to receive my refund. They do not respond and I have not received my refund, even though it's been well beyond the time they say on their website that I would be contacted and receive the refund. Pretty pathetic when a big company like this is so low that they cheat people out of their refunds, which it appears is happening. I used to like this store, but no more. They have the product back and probably have resold it. I want my money.

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6:09 pm EDT

Bed Bath & Beyond Missing refund and no customer service available

I returned a chair that the warehouse received on June 18. After a week of no sign of refund I called. I was told the warehouse hadn't had time to verify the item due to COVID. I was told it would be another ten days. When that time passed I called again and was promised the refund would be in my account by July 18. It never came. I have called many days and the automated message says the wait times are anywhere between 30 to 90 minutes. Who is going to sit on hold for that long? I tried the online chat system and the wait time there is 60 to 90 minutes. I tried to wait for that but missed them when they finally picked up because it had been so long. So now I can't get a hold of anyone and they have had my money for six weeks and nobody will pick up a phone. This is absolutely the worst customer service I have experienced in decades. I will never give them my money again.

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1:33 pm EDT

Bed Bath & Beyond Two items were allegedly shipped but were lost in transit

One item was allegedly shipped on 4/21, the other on 5/3. Although I was charged for the items the tracking numbers shows that FEDEX never received the items. Waited 2 hours to finally get a representative through their chat option as I was unable to get through on the phone. Was told the items would be replaced and I would receive a confirmation within 3 business days. Still no confirmation. I will now dispute the charges with my credit company. Abysmal customer service. I have always been a loyal customer but I'm rethinking whether to order again until they get their act together.

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10:00 am EST
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Bed Bath & Beyond fraudulent credit card charges

I have now had to cancel my discover and my chase visa because of fraudulent charges being made at Bed Bath and Beyond #651 in NJ. I am sure the company is aware, the card numbers are being entered manually by their employees. This is the second time the first was back in November. There is criminal activity happening in your store. At this point I won't shop at any bed bath and beyond and will tell everyone I meet that they are allowing this to continue

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2:44 pm EST
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Bed Bath & Beyond rebate card

I received my Rebate card for $5.00 during Christmas. I went into the number on the card to activate it. And it was activate only to find out the balance was zero. I haven't used this card, as it was still in the envelope. Where did my money go.
Joan Strutz
3538 5th St. W.
apt. 108
West Fargo, ND 58078
Card #[protected]
It is suppose to be worth $5.00.
[protected]@gmail.com

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6:27 am EST

Bed Bath & Beyond beyond

I only signed up for Beyond membership yesterday because of the $30 off that was advertised. I placed my order but never got $30 off. There was no reason for me to apy $29 for the membership as I have plenty of coupons for 20% off and my order qualified for free shipping anyway. Unless my account is credited $30 I wish to cancel my membership immediately and receive a full refund of the $29 membership fee.

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1:21 pm EST

Bed Bath & Beyond lied about beyond + membership perks

I was shopping in store at the Springfield, IL Bed Bath & Beyond store and was told about the Beyond + membership. I was told that signing up would get me 20% off everything on top of any coupons I had, plus free shipping online. I signed up later online. I then shortly found out that it's just a straight 20% off and that you can't use any coupons with it. I contacted customer service to try to get my membership cancelled and refunded since I was lied to about what the perks were. They said no, that if you read the fine print online that it says you can't use coupons and even though their employee told me I could use coupons that I still should have read the fine print instead of trusting what their employee told me. I was stuck with a useless membership and kept receiving their coupons via mail and email. Why would I pay for the membership when they send free coupons so often? A waste of $29 and they lost a customer that had been with them for years before this.

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3:35 pm EDT

Bed Bath & Beyond bissell crosswave

My bissell crosswave is a product I live by. I am disabled and cannot use a regular mop. My crosswave makes my life much easier. I recently got out the hospital and missed my return date. I am not claiming to be special or privileged because I am sick. I was just asking for a break. The manager stated that he couldn't do the return. The 1800 number stated it was his choice. That he could of returned it. So from here I am no longer shopping at bed bath and beyond, who doesn't sympathize with hi is customers. The manager didn't care that i just got out the hospital. He didn't care how much money i spend. I called everyone i knew to do the same. You just lost a good group of customers.

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6:55 pm EDT

Bed Bath & Beyond no communication and no invoice to the payment to this purchase.

On line purchase to this company Bed bath& beyond, Borderfree did not sent me a invoice of the Payment and good which I purchace on line.Date was Oct.6 2019.I had sent you guys a email no one even bother to reply to were is this goods, I had been charge to to my Visa amount of 438.85 could you please credith that amount back to my visa Account.
Rebecca

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11:29 pm EDT
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Bed Bath & Beyond I am complaining about the service in your store

On October 7, 2019, I visited your store in Rego Park to buy a blender. A cashier named Kendran acted like she was doing me a favor. After I paid for the purchase, I asked her to put the blender in a plastic bag, she said that she did not have a bag for such a box. After that, a girl from another department came up and packed my purchase in a regular bag that hung next to this diva. When I said that she was the face of this store, Kendran said that she did not care about this store, because her school was more important to her. And all this time I heard insults from her and from the manager of this store named Jesus. Now I understand why a lot of your stores are closing.

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11:25 am EDT

Bed Bath & Beyond using a 20 percent coupon

I was in Bed Bath and Beyond, Yonkers NY LOCATION, 2141 Central Park Ave STORE #394, on 03/09/2019 during this visit I forgot my 20% coupons. I asked the cashier if I can bring the coupons back the next time I visit the store and was told yes. On March 25 I returned to the store and was told by the clerk that there is only a 2 week window in which I could bring back the receipt with coupons. I explained that I was never told this on the day I made the purchase . I asked to speak to a manger . Angela the Front End Manager proceeded to come out very unprofessionally about the return policy. I explained I was never told this in addition this was not on receipt and there was only 2 days late if that were to be the case . She proceeded to lie and say she could not do it because the "system " would not allow her too, flat out said no did not try to resolve. There was a man behind the counter from stock who was just staring as if this was a show. I proceeded to ask manager her name and title and this young man made a noise as if we are in the street some where. The manger Angela said nothing to the Representative in addition she told me I could " Call cooperate ", as if she had no care in the world. What really bothered me is I went to another location on 04/07/2019 this is now almost a month after original purchase date, Elmsford NY 251 East Main Street STORE # 247, and was told the same thing I explained to the manager that I was never told this when I purchased . He offered me a store credit, which is exceptional customer service because money will still be spent at Bed Bath and Beyond. He did not want to loose a customer . He was more concerned over keeping business . . Thank you Elmsford store for making me feel like a valuable customer .

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4:20 pm EDT

Bed Bath & Beyond empty shelves/lack of cashiers

I have found that every time I go to this location the shelves are empty in the health/beauty section. Half of the items I am looking for are not on the shelves. I have attached pictures. One is in the makeup section and you can see it it almost totally empty. The other is in the hair care aisle which is also pretty empty. It is not because they are moving anything around. It just always looks like that. And there are people around who are supposed to be stocking but I'm not sure what they are doing because apparently they are not doing their job.
The second problem was that they had one cashier who seemed to be fairly new. He was very nice and was trying (Henry) but there was a line forming and no one else would get on a register. The manager came over and then left again without offering any help or getting someone else to help. Another girl came over and just watched Henry but did nothing. We were at the customer service desk so she could have jumped on the register next to him. This location has really gone downhill and I am very disappointed in it. I have definitely not been going there too often anymore.

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7:46 pm EST

Bed Bath & Beyond unacceptable customer service @ 16800 sw 72nd ave, tigard, or 97224

The store manager Karla @ 16800 SW 72nd Ave, Tigard, OR 97224 has given us a hard time to return the baby item, even though it comes with original receipt and packaging. The return process at the store was horrible and she was so unprofessional and rude. All she explained is "baby item cant be taken back once opened" how would you know an item works for your family if you don't open and try it? We were so disappointed and will not shop nor recommend to shop at Bedbathandbeyond in the future.

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11:09 am EST
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Bed Bath & Beyond expresso maker

Was treated like a second rate citizen by a immature very monotone young person. Like a recording I was told the return policy has changed. Bought several of these for my restaurant and did not have the receipt from a year ago. So I left it there. Never again! Going to Walmart! What's the difference! Bed bath has always had a great return policy. That's why most people I know shop there because of the hassle free policy

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2:52 pm EST

Bed Bath & Beyond staff/product

Yesterday we had a gut wrenching punitive experience at BB&B after all the stuff we bought from you here is the worst. Bissell Bolt Plus. The cashier told us to go pick out another one and bring it to her then she went to another department. We asked another cashier to help us and he shined us on big time. Asking someone else to wait on us he couldn't be bothered. She asked for a receipt (broken record everywhere). Since we had to return a defective one for this defective one we had no receipt. I gave her all three of our credit cards and she lied about that and told us to contact Bissell. Nice. YOUR INFORMATION IS RIGHT ON THE CARTON!
You know its yours and we are sick of battling it out with your staff.
Give us back our hard earned money or another one that hopefully Bissell has improved. What happened to "the customer is always right:? TC

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11:36 am EST
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Bed Bath & Beyond fraudulent charge on account

Summary of Bed Bath and Beyond fraudulent charge

Here are the basics on this order that was placed with my stolen card number.

1). Order place on 5/28/18 # BBB3221245165 for $1008.98 (a Roomba vacumn) that was not ordered by our company.
2) I notified the bank of the fraudulent charge and they sent the affidavit to Mastercard.
3) I received a dispute response as "not fraudulent", because the shipping and billing address matched. A tracking number was provided for the order: [protected]. When I checked the tracking number in June, it showed the package was "in transit". Even though the tracking never showed delivered or who signed for the package, they closed their investigation.
4) After many calls to Bed Bath and Beyond and Fed Ex. Someone at Fedex traced the package and was determined that the package was rerouted to North Carolina with a new tracking number: [protected].
5) after several calls to Bed Bath and Beyond, "Dixie" said it was an internal investigation and being handled. Was instructed the best way to get a refund was to initiate a charge back through the bank.
6) Went to the bank and started another chargeback. Two weeks later was informed it was now beyond 90 days and they were unable to complete a chargeback.
7) Contacted Bed Bath and Beyond Loss Department. Waited to speak with a manager, and Alan Buck contacted me. He said their policy is to not provide a refund without merchandise, to prevent me from being able to receive a refund from Bed Bath and Beyond and a refund from the bank. He would not say it was fraud internally at Bed Bath and Beyond, but would say he recognizes as a common fraud practice.

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Vanessa Rau
, US
Oct 15, 2022 7:25 pm EDT

I received an email notice saying I purchased the BB&B Welcome Rewards+ program for $29. The order listed an address I lived at over a year ago. I submitted a cancellation request and they replied with "we're sorry! Welcome Rewards+ memberships are non-refundable". I started the online chat and told the rep I did not place the order. They stated they would 'appease' the order. I said if that means they will credit my card and cancel the order then yes. They said I would receive notification of the credit within 48 hours. BB&B is the only entity that has anything to gain from this type of scam order since it isn't a tangible item... very suspect -_-

Bed Bath & Beyond Customer Reviews Overview

Bed Bath & Beyond is a retail chain offering a wide array of home goods. They specialize in products for bedrooms, bathrooms, kitchens, and dining rooms. Their inventory includes bedding, bath towels, cookware, small appliances, and home decor. Additionally, the company provides services like a wedding registry, where couples can select items for their new home. Customers can shop in-store or online, with options for shipping or in-store pickup. Bed Bath & Beyond aims to cater to the needs of homeowners looking to furnish or update their living spaces.

Bed Bath & Beyond In-depth Review

Website Design and User Experience: The website design of Bed Bath & Beyond is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and provides accurate results, saving time for users. The overall user experience is smooth and enjoyable.

Product Range and Variety: Bed Bath & Beyond offers an extensive range of products for every room in your home. From kitchen appliances to bedding, furniture to bathroom essentials, they have it all. The variety of brands and styles available ensures that customers can find exactly what they need to suit their preferences and budget.

Pricing and Value for Money: While some items at Bed Bath & Beyond may be priced slightly higher compared to other retailers, the quality and value for money make up for it. The store frequently offers discounts, promotions, and coupons, allowing customers to save on their purchases. The competitive pricing combined with the quality of products makes it worth the investment.

Customer Service and Support: Bed Bath & Beyond excels in providing excellent customer service and support. Their knowledgeable and friendly staff is always ready to assist customers with any queries or concerns. They go above and beyond to ensure customer satisfaction, making the shopping experience pleasant and hassle-free.

Shipping and Delivery: Bed Bath & Beyond offers reliable and timely shipping and delivery services. They provide various shipping options, including standard, expedited, and same-day delivery, giving customers flexibility based on their needs. The tracking system allows customers to monitor their orders, ensuring transparency and peace of mind.

Return Policy and Refunds: Bed Bath & Beyond has a generous return policy, allowing customers to return or exchange items within a reasonable timeframe. They make the process simple and hassle-free, providing refunds or store credits promptly. The customer-centric approach to returns ensures customer satisfaction and confidence in their purchases.

Online Shopping Experience: The online shopping experience at Bed Bath & Beyond is seamless and convenient. The website is responsive and optimized for both desktop and mobile devices, allowing customers to shop anytime, anywhere. The checkout process is quick, and the secure payment options provide peace of mind.

In-Store Experience: Visiting a Bed Bath & Beyond store is a delightful experience. The stores are well-organized, clean, and spacious, making it easy to browse through the wide range of products. The staff is attentive and helpful, providing personalized assistance when needed. The in-store experience adds value to the overall shopping journey.

Loyalty Program and Rewards: Bed Bath & Beyond offers a loyalty program called "Beyond+" that provides exclusive benefits to its members. The program offers perks such as free shipping, 20% off entire purchase, and access to special events and promotions. The rewards program is a great way to save money and enjoy additional benefits as a loyal customer.

Customer Reviews and Ratings: Bed Bath & Beyond values customer feedback and provides a platform for customers to share their reviews and ratings. The website features honest and helpful reviews from verified customers, allowing potential buyers to make informed decisions. The transparency in customer reviews enhances trust and credibility.

Sustainability and Ethical Practices: Bed Bath & Beyond is committed to sustainability and ethical practices. They prioritize eco-friendly products and work with suppliers who follow ethical manufacturing processes. The company's dedication to sustainability contributes to a greener future and aligns with the values of environmentally conscious customers.

Overall Rating and Recommendation: Bed Bath & Beyond is a top-notch retailer that excels in various aspects. With a user-friendly website, extensive product range, competitive pricing, excellent customer service, and convenient shopping experiences both online and in-store, they provide a well-rounded shopping experience. The loyalty program, customer reviews, and commitment to sustainability further enhance their appeal. Overall, Bed Bath & Beyond is highly recommended for those seeking quality products and exceptional customer service.

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Bed Bath & Beyond contacts

Phone numbers

+1 (800) 462-3966 +1 (908) 688-0888 More phone numbers

Website

www.bedbathandbeyond.com

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