BeBe
reviews and complaints

So, I had a really bad experience at BEBE in Chinook Center. I bought a dress for my birthday using my debit card, and it said it was approved. But when I took out my card, their system went down. The manager then tried to tell me that I didn't pay for the dress. I was like, "What? I just saw it say approved!" So, I pulled up my TD bank account and there it was, the debit from BEBE. But they still wouldn't give me the dress! Can you believe it? She told me to pay again! I mean, come on, I'm not that naive to fall for that kind of fraud.

So, I went to the TD Bank in person. The lady there printed out my account and wrote a note and signed it that indeed I did pay for the dress. I went back to the store and showed her the proof. But the manager was still rude to my daughter and me and told me I wasn't getting the dress. I was so angry! I mean, I paid for it fair and square. I even showed her the proof! But she still wouldn't budge.

So, I went to the security and showed him my payment through the TD bank receipt. He even admitted that this was wrong and that I should be able to have the dress. I asked him if I go back and take the dress, would he stop me. And you know what he said? NO, he wouldn't stop me! Can you believe it? I mean, what kind of store treats their customers like this?

I want everyone to know about this dishonest store. I want everyone to know how it feels to be made to feel like a criminal when the fault is at the store you purchased from. The dress was for my birthday, and I hate shopping. But I still went through all this trouble just to get what I paid for. It's not fair. I'm sure this has happened to other people, and they need to be aware. You pay for merchandise, you should be able to take it home and not be made to feel like a criminal.

So, I was scrolling through my Facebook feed and saw an ad for Bebe. I saw this 1/2 denim 1/2 hoodie dress and I just had to have it for my birthday. I ordered it on 11/24 and paid for expedited shipping, but by 12/4 I still hadn't received it. I was getting worried, so I called Bebe to check on the status of my order. The representative told me that the dress was "out of stock" and that I wouldn't be charged until it shipped. But, I was already charged and I had proof. I asked for the order to be cancelled and a refund issued, but the representative said that wasn't possible. I would have to wait until I received the dress, send it back, pay for the return label, and then I would get my refund. I wasn't happy about this, so I called my bank and filed a claim. They took care of it for me.

On 12/5, I came home and found the dress on my porch. But, according to my Bebe account, the order was still "unfulfilled". I contacted Bebe again and they told me how to submit the return. I had to pay $10 for the label, even though originally shipping was only $7. I paid $44.29 for the dress and was only being offered $26.73 back from Bebe. I was not happy about this at all.

I called Bebe again today, 1/9, and was told that they still haven't issued my refund because I filed a claim with my bank. They said I would need to cancel the claim before they would issue my refund. This is ridiculous! I will never shop with Bebe again. They are a terrible company. Ever since they closed their stores, they have become trash.

I've been a fan of Bebe Clothing Store for as long as I can remember. Their stores were always fresh, and their clothing was fashionable and classy. Whenever I needed evening or semi-formal wear, Bebe was my go-to shop. However, they recently closed all their retail locations and moved everything online.

I was in search of a special events dress, so I decided to order three dresses from Bebe.com. I made sure to check their return policy before ordering, as part of their online campaign was their return policy. Prior to their online store, most dresses were final sale and not returnable. So, I made sure that what I ordered was returnable.

When the dresses arrived, I tried them all on. I decided to keep one and promptly returned the other two the next day. Bebe accepted and returned one dress, but the second dress was a different story. They sent me an email saying that I sent it back with a bad odor, and it's against their return policy to accept any clothing with stains, damage, or odor.

I was shocked and replied, "That's impossible! What you shipped me is what I sent back. I merely tried it on, didn't like the fit, put it back in the package, and mailed it back the next day. So, whatever smell you claim it to have is the way your company sent it to me. I live in a clean, pet-free, smoke-free household. I'm highly annoyed to be accused of sending something back in that condition."

Their reply was the same as before, "The dress is not eligible for return because it has an unpleasant smell."

I was extremely disappointed and frustrated. I told them that they just lost a customer for life, and I would tell all my friends what a scam this was. I even posted about it on my Facebook page, their Facebook page, and here. I plan to do the same on their Instagram and Twitter accounts if they have them.

Overall, I'm extremely disappointed with Bebe's online store and their return policy. It's a shame that they lost a loyal customer because of their mistake. I hope they take this as a lesson and improve their customer service in the future.

Yo, so I gotta update y'all on my experience with bebe (bebe.com). Last time I left a review, I was waiting on a refund for two bodysuits that they claimed were stained. But let me tell you, that was straight up BS. They only refunded me for one bodysuit, even though they said I'd get both refunds within 3-5 days. So I waited a bit longer, but still no refund. I paid with PayPal, so I had to file a dispute before the 45-day mark. I wasn't gonna let bebe play me like that, you feel me? So I gave PayPal all my evidence and won the dispute. Bebe was straight up scamming me and I'm done with them. It's a shame, 'cause I've been shopping there for like 15 years. But there's plenty of other stores out there that don't scam their customers, like Marciano and BCBG.

Oh, and don't even get me started on those fake reviews. There's one titled "Love bebe and will always order from them" that's obviously written by bebe themselves. Like, come on, bebe, we're not stupid. All these recent reviews are negative and calling out bebe for scamming people, and then suddenly there's a bunch of positive reviews? Nice try, but we see right through you.

Anyway, I'm boycotting bebe now and I suggest y'all do the same. Don't let them scam you like they did me.

I wanted to share my experience shopping on Bebe's website during the holiday season. I was excited to find some great gifts for my loved ones and ended up spending a total of $221 on November 18th. The items arrived within a reasonable timeframe, around November 23rd or 24th, but since they were intended as Christmas gifts, I didn't give them to the recipients until the holiday itself.

Unfortunately, the items didn't fit and I needed to return them. I tried to do so through the website, but encountered some issues that prevented me from completing the process. Frustrated, I looked up Bebe's corporate office address and sent the items there instead. However, they were not accepted, so I had to find another address and send them again, this time with a signature required upon delivery.

Thankfully, the items were accepted and I received confirmation of delivery from the USPS. However, despite my efforts, I never received a refund. I even filed a complaint with the Attorney General of California, where Bebe's corporate office is located, but they didn't respond to my correspondence.

Feeling like I had no other options, I contacted my credit card company and filed a dispute. Bebe still didn't respond right away, but eventually claimed that I didn't cancel the order and that I had received the items. They submitted proof of delivery to me, but that wasn't the issue - I had already submitted proof of me sending the items back and proof of delivery with a signature. Bebe never responded to the credit card company's inquiries.

Finally, on April 11th, I received notification that the conditional credit of $221 issued by the credit card company on February 16th was now permanent. It was a long and frustrating process, and I wouldn't recommend purchasing anything from Bebe. They don't seem to prioritize customer satisfaction or make it easy to return items.

This company is the worst ever! I've bought stuff from Bebe before, but never again. I ordered a dress that was supposed to be an XS, but it was so stretched out that it was basically a large. I shipped it back the next day, but it's been a month and I still haven't gotten my refund. When I called them, they said there was a black stain on the dress, so they couldn't refund my money. But I never even tried the dress on because I knew it was too big and stretched out. And the dress was heavy and looked nothing like the picture. The representative said there were multiple black stains, but couldn't clarify how many. And I never got an email saying I wasn't getting a refund. It's not possible that the dress was damaged on my end because I never even wore it. And if there was an issue with the dress, it was their fault because it was so stretched out. They should have contacted me about the issue instead of waiting for me to call them. I'm never buying from Bebe again and I'm telling everyone I know not to either.

I recently made an online purchase from Bebe, buying five bodysuits. However, upon receiving my order, I was disappointed to find that three of the bodysuits were completely see-through when held up to the light. As a result, I decided not to try them on and returned them, keeping only two of the bodysuits. However, when I received my credit, I noticed that I had only been refunded for one bodysuit.

I immediately contacted Bebe's customer service, but I had a hard time understanding the representative on the other end of the line. I suspect that their customer service is located in another country. The representative informed me that I had only been refunded for one bodysuit because the other two had stains. I was shocked to hear this, as both bodysuits were black, and I couldn't imagine how stains could possibly show up on black clothing unless it was bleach or oil.

Furthermore, I had not even tried the bodysuits on, as I am very particular about the clothes I purchase and always inspect them closely before wearing them. I knew for a fact that there were no stains on those two black bodysuits. I felt like I was being scammed, and after reading other reviews, it seems like I'm not the only one who has had a similar experience with Bebe.

Despite this setback, I refused to give up and argued my case with the representative. After some back and forth, she finally agreed to refund me for the two bodysuits. However, I am still skeptical and will be keeping an eye on my account to ensure that I receive my refund. If not, I plan on taking this up with PayPal.

I have been a loyal customer of Bebe for over 15 years, and practically all of my clothes are from their store. I can't even begin to estimate how much money I've spent there over the years. This was my first time returning an online order by mail, as I usually return items in-store. I'm not sure if this is a common practice for Bebe, but it's a shame that they would resort to such tactics. They risk losing customers who have been loyal to them for years.

If you find yourself in a similar situation with Bebe, don't give up and let them scam you. Fight for your refund by going to your bank, PayPal, or other means to get your money back. The more they get away with this, the more they will continue to do it.

OMG, I had the WORST experience with bebe.com! I ordered these super cute "Satin & Lace Detail Pants" for $100, but when they arrived after 8 days, they were the WRONG pants! I didn't even try them on, so I decided to return them to the store near me to save the $7 return cost. I mean, who wants to pay extra money, right?

But when my husband tried to return them to the store in Burlington mall, they said the pants were USED and had a white mark inside them! What the heck?! I never even tried them on before! The lady at the store, who wouldn't even give me her full name (just Carissa), said they were unsellable and refused to give me my money back.

I called Carissa and explained that I never even wore the pants and that they were the wrong ones to begin with, but she still wouldn't budge. I even talked to the manager the day before, who said she would've returned them, but Carissa made it personal and decided not to. Like, seriously? Do they think I'm a liar or something?

I'm so disappointed in bebe. I thought they were a good brand, but this unprofessional customer service at the Burlington mall has lost me as a regular customer. I'm never buying from them again. It's just not worth the hassle.

I used to shop at Bebe stores in Canada and I really loved their clothing. Recently, I had an event coming up and I decided to buy a dress online from their website. Unfortunately, it turned out to be a terrible decision and I hope that no one else has to go through the same experience. Here's what happened:

I needed the dress by the end of the day on September 13th, as I was flying out on September 14th for an event that was happening over the weekend. I placed my order on September 7th and paid an additional $40 for express shipping, which was supposed to ensure that the dress arrived on September 11th or 12th. However, on the morning of September 11th, I received an email saying that the dress had just left the facility and wouldn't be arriving until the following week. I was in a panic and immediately called customer service.

It turned out that they had shipped the dress via regular shipping instead of express shipping. They refunded me the shipping fee, but that didn't help me because I needed the dress for my event. When I asked for suggestions, they offered none except for refunding the shipping fee. I suggested three solutions, but they were not willing to help me in any way.

I was willing to have the package redirected to my destination in Vegas, where I was going to be by the end of the week, but they said that they couldn't re-route a package. I then suggested that they refund the dress and I would repurchase it on their website and have it expressed to Vegas, but they said that it would take 3-5 days to confirm the refund. Finally, I suggested that they give me store credit so that I could order the dress immediately and choose express shipping again to have it at my destination, but they said that they don't offer store credit.

I was very frustrated and upset with their lack of customer service. I didn't even want a discount or anything for free, I just wanted the dress in time without having to double pay and wait for the refund. In the end, I gave up and decided to get a refund once they received the dress back at their facility. However, even that turned out to be a hassle because apparently, you can't re-route a package once it's been shipped.

I used to be a long-time customer of Bebe, but this experience has ruined my trust in them. I will never recommend them to anyone again.

Yo, I gotta say something about bebe.com. I've been a fan of Bebe since I was a kid, but dang, their online shopping experience is straight up whack. It's like they don't even care about their customers anymore.

So, I ordered this jumpsuit and when I got it, I decided to return it. But guess what? There was no return label! I had to buy my own postage or go to a store. Like, what kind of BS is that? Most stores give you a return label, especially if they're high-end like Bebe. And when I tried to print out the label from their website, it didn't work. So, I had to pay $20 to ship it back. And when I followed up with them, they straight up ignored me. I sent emails, chatted with them, and even called, but no one would help me.

Finally, when I did get through to someone, they told me that I didn't get a return label because the jumpsuit came from a store, not their distribution center. Like, what kind of excuse is that? It's not my fault that they can't get their online shopping experience together. And when I told the customer service rep that I couldn't print out the label, she argued with me and said I could. But when I tried again, it still didn't work. And when I asked her to help me, she just said she could do it. Like, what kind of customer service is that?

Overall, I'm really disappointed in Bebe. They used to be such a great brand, but now it seems like they don't care about their customers anymore. I hope they read this and fix their online shopping experience, because it's straight up whack.

I placed my order last week Friday I was told the order will be shipped out on the next business day. I have been with BEBE for many many yrs and spend a lot of money. I have free express shipping on my account. To date my order cannot be found. This is the tracking number and what I don’t understand if I’m eligible for 2 days express shipping why is my order being shipped by USPS and not UPS or FEDEX? I am highly upset. Pls see additional information below.

[protected] 8453 02

This is showing that USPS have not received my order from you guys. I told you guys how important these items are to me and that I must get on time for my trip. I placed my order in due time and see what happen now. BEBE cause my order not to reach to me. USPS said they haven’t received the items to be shipped to me yet you Reps keep telling me nonsense about order shipped out on next business and I will get in time. You guys do not understand how frustrated I am. I had surgery and can only wear dresses for now, and needed for my trip. I’m now leaving on Sunday and look what’s happened to me. I cannot believe this. Yet you all telling me about refund or replacement. How is that going to help me if I don’t get items before Sunday.

Bebe's was my jam back in the 90's, I spent so much cash there that the ladies who worked there knew me by name and would holler at me when something new came in that they knew I would love. I'm still tight with one of them to this day. But man, was I bummed when they shut down all their stores.

Recently, I ordered a dress from their website and when it arrived, it was not the quality or material I was expecting based on the picture. Plus, it was too small. So, I sent it back. It reminded me of some other dresses I got off Amazon that ended up being shipped from China and were a total pain in the butt to return. And when I finally did return them, I only got a fraction of what I paid back.

Well, Bebe's got my return over a week ago and I still haven't seen my money back. Not only did they charge me for the shipping, but they also slapped me with a $10 fee just for the return label. Are you kidding me? $10 for a return label? So now, my refund is even less than what I paid for the dress in the first place. The lady I talked to said it could take up to 10 days for them to inspect the package and issue the refund.

Honestly, it feels like I'm dealing with one of those sketchy online stores from China. And that's just not cool.

Unfortunately, I don't think I'll be ordering from Bebe's again. It's a bummer, but I don't want to deal with this kind of hassle and expense again.

Bebe just lost a customer, and I am not happy about it. I recently went to return an item that was past their 21 day return policy, but in the past, they have given store credit. However, the first issue I encountered was that they will no longer do that, and they never announced this change. This was already a bad start to my experience.

Next, they told me I could apply my return to another purchase that day. Unfortunately, I did not have time to shop for a replacement item that day, so I came back a week later with my return. However, when I went to apply it to the new item, I was blatantly refused. They asked me who I spoke to previously, and when I described her, they still refused. I was so frustrated because I was doing EXACTLY WHAT THEY TOLD ME TO DO one week prior, and they did not care. They said I could call the District Manager, and then they WALKED AWAY from me. This was so rude and unprofessional.

What really bothers me is that there is no consistency to what they tell customers. They apply policies haphazardly, and they were inexcusably rude about the entire situation. Ironically, they would have made MORE money from the new item I was purchasing, but instead, they chose to lose a customer over honoring what they told me. This is customer deception, not customer service. I see why their stock is falling and their stores are closing.

Overall, I am extremely disappointed with Bebe's customer service. They have lost a loyal customer, and I will not be shopping there again. I hope they can improve their policies and train their employees to treat customers with respect and consistency.

I gotta say, I've been a loyal customer of Bebe for years now. I've bought over 70 dresses from them, from all over the world - Dubai, Florida, you name it. But ever since they closed down their stores and went fully online, things have been a bit different. And not in a good way.

This year, I ordered a few dresses from Bebe, but the quality just wasn't up to par. So I decided to return all but one of them. But when the dresses came back to me, I noticed that the most expensive one - which cost me a whopping $300 - had been sent back to me. Why? Because apparently it had a scent.

Now, I don't know about you, but I didn't smell anything on that dress. And I'm not just saying that to be difficult. I genuinely didn't smell anything. So I called up Bebe's customer service to see what was going on. But they didn't seem to care. They just told me that I couldn't return the dress because of the scent.

I wasn't about to let this go, so I asked to speak to a manager. And when I finally got through to one - a woman named Anya - she was just as rude as the customer service rep. She told me the same thing: that I couldn't return the dress because of the scent.

Now, here's the thing. I tried on all four dresses at the same time, and I only kept one. So if there was a scent on any of them, they all should have been sent back to me. But only the most expensive one was. And I know for a fact that I didn't do anything different when trying on that dress compared to the others.

To be honest, I'm pretty disappointed in Bebe. I used to be such a good customer, but they treated me like garbage. And it's not just the bad service - the quality of their clothes has gone downhill too. I don't think I'll be ordering from them again anytime soon.

I recently made a purchase on Bebe.com during their Black Friday sale. Unfortunately, when my order arrived, I found that several items didn't fit properly. I immediately tried to access a return mailing label on their website, but to my surprise, it wasn't available. I was confused and frustrated, but I didn't give up. I remembered that Bebe is a partner with Shoprunner, which offers free two-day shipping and free returns. Since I am a member of Shoprunner, I thought this would be the perfect solution.

However, accessing the return label on Bebe.com was not as easy as I thought it would be. I called Bebe's customer service line a total of eight times, but each time I was met with a different issue. One representative told me to just pay $30 to send the items back, and they would refund me. I was not happy with this solution, as it was not what I had signed up for. Another representative had me on hold five times and could barely speak English. It took her 30 minutes to finally understand what a return mailing label was. I was so frustrated that I asked her what I should request if I had to call back, but she just sat there in silence.

To make matters worse, Bebe's customer service team refused to put me on the phone with a manager. I felt like I was hitting a brick wall. It's now January 5th, and I still haven't received the return mailing label. I am beyond disappointed with Bebe's customer service and will never order from them again. It's a shame because I really liked their clothes, but the hassle of returning items is just not worth it. Overall, I would not recommend Bebe to anyone looking for a hassle-free shopping experience.

I recently bought some clothes for my wife from Bebe's website on 12/9/2016. Unfortunately, two of the items I purchased were too big for her. My wife didn't like the clothes, so I decided to return them on 1/3/2017. However, I was surprised to find out that there was a $17 fee via UPS to send the merchandise back to Bebe.

The merchandise was received by Bebe on 1/9/17 and signed for by an employee named Cliff at Bebe. I waited for a few days and then contacted Bebe on 1/17/17 to ask them when they were going to refund my credit card since they had received the merchandise back. The gentleman on the phone told me that they smelled like cologne and laundry detergent. I was shocked to hear this because these items were only tried on by my wife and they were too big. These items were purchased online and NEVER worn. They were returned with the purchasing receipt and the tags still on the merchandise.

Despite all this, they continued to tell me that they were not going to refund my money. I have been a loyal customer of theirs for over a year and I was extremely disappointed with their customer service. I will NEVER purchase from them again. In my mind, they would rather rip me off roughly $120 on UNUSED CLOTHING instead of refunding me the money and keeping me as a customer.

I would advise everyone to be careful when ordering anything online from Bebe. It is a rip off and their customer service is horrible. They will make any excuse possible on not refunding any returns. I hope my experience will help others avoid the same mistake.

I ordered two items from Bebe on September 12th and it took them over two weeks to ship them out on September 28th. Finally, on the same day, my two items were delivered. Unfortunately, one of the items was the wrong size, so I returned it on October 6th. I tried to exchange it for a different size, but Bebe doesn't do exchanges, so I had to place a new order for the correct size.

However, on October 14th, I received an email from Bebe saying that the item I ordered was out of stock and my second order was cancelled. They refunded me the funds for the second order, but it was frustrating to have to go through the process again. When I called Bebe on October 18th to check on the status of my refund for the returned item, they told me I had to wait 20 business days.

Finally, on November 7th, after waiting the 20 business days plus an additional 30 minutes from the receipt of the returned item, I called Bebe again to find out the status of my refund. They initiated the refund while I was on the phone. It was a frustrating experience overall, with slow shipping, inaccurate inventory, and a long wait for refunds. I hope Bebe improves their policies and procedures in the future.

I've been shopping at bebe for a long time now and I gotta say, their return policy has never been the best. But hey, I didn't really return much because I could always try it on in the store. Unfortunately, they don't have stores anymore so I had to order two dresses online. One of them, I didn't even try on because I didn't like the material. The other one was just okay, not like the picture at all. So I decided to send it back since it was $119 and I didn't love it. I went to the fed ex office, spent $12 to insure my return, and sent it back to bebe within the refund period. Two days later, I got an email from fed ex saying it was delivered. But I didn't get an email from bebe.

Three weeks later, I finally got an email from bebe saying that both dresses were "stained" and they wouldn't accept them. Are you kidding me, bebe? Both dresses had all the tags attached and one of them wasn't even tried on! This is clearly a scam! I sent them an email telling them that I'm done with them after being a loyal customer and spending thousands over the years. But I haven't received an email back, so they clearly don't care. I'm sure they're planning to discontinue their online service soon.

I'm so disappointed in bebe. I guess it's a lesson learned. If I had any bebe stock, I'd sell it now.

So, I just wanna talk about my experience with Bebe. I went to their store at Chinook mall to buy a dress for my girlfriend's birthday. The dress was really pretty and cost around 150 bucks. My girlfriend loved it too, but when she tried it on, it was too tight for her. So, we decided to return it.

When I went back to the store to return the dress, the girl there refused to take it back, saying that I removed the tag. But I showed her that the tag was still attached to the dress. She was so rude and unhelpful. When I asked her to call the manager, she said she was the manager and that she decides what to take back or not.

I tried to reason with her and asked if I could at least get store credit so my girlfriend could buy a different size, but she was so rude and dismissive. She said she didn't care and that she was the store manager. I was so upset and disappointed with the service I received. This was the worst customer service I have ever experienced.

I think Bebe needs to give their managers some customer service training before they open a store. As someone who works in customer service, I know how important it is to make sure your customers leave happy. But this manager just didn't care. She lost a customer for 150 bucks, and I won't be shopping at Bebe again.

Overall, I think Bebe needs to improve their customer service if they want to keep customers coming back. It's not enough to just have pretty clothes, you need to treat your customers with respect and kindness.

I recently had a bad experience with Bebe and I have decided to stop buying from them. I used to be a regular customer, but their online store is just terrible. The return policy is a nightmare! They send you a sticker with the product's name, but it's not the return sticker. You have to make sure you receive a sticker that says you will be returning it. Then you have to print the return code yourself. It's just too much hassle compared to other companies like "Revolve," "DKNY," or "Lancome" that have a ready-to-use return sticker. All you have to do is put the product back in the box, stick the return sticker, and take it to the USPS store.

Bebe doesn't stand behind their products anymore, and their customer service is just horrible. I spoke to someone named Crystal, and she was extremely rude. The first thing she said was "you are all over the place" while I was trying to explain the hassle I was having with returning my purchases. It was just unacceptable.

Bebe used to be my go-to store, but now I'm done ordering from them. The size chart measurements are way off, and their customer service is just incompetent. The hassle of returning products and their policies are just not worth it. I encourage you to be careful when buying things online from them.

Yo, I gotta update y'all on my experience with bebe.com. So, I wrote a review on 1. 7. 2020 and I still ain't heard nothin' back from them. So, I had to call them AGAIN. And get this, they tried to blame me for using my own carrier to return the items. But, they were the ones who sent me the wrong label in the first place! They were straight up denying it and saying they sent me a UPS label instead of USPS. Like, what the heck?! I even had a screenshot of the label they sent me and my USPS receipt, but they still didn't wanna own up to their mistake. I had to talk to three different people before I finally got to the manager. And guess what he said? "There is nothing I can do for you." Are you kidding me?! They are a bunch of liars and their customer service is straight up garbage. If you're thinking about buying from bebe, don't even bother trying to return anything for a refund. They'll just blame you for their own mistakes and leave you high and dry. I told the manager I'm never shopping with them again and I'm telling all my friends to do the same. Save yourself the headache and shop somewhere else.

My dad purchased a gift card to me for Christmas from bebe.com of 100 dollars. He was supposed to get an e-mail with the gift card code. When no e-mail showed up I called customer service to sort it out. The first guy I talked to spoke so poor english it was hard for me to even understand what he said, but he could do nothing about it, I understood that much. Next time I called I spoke to James, at least I understood what he said but all he could do was send the e-mail again (big shocker, no gift card e-mail turned up) the third time I called I asked to talk to the supervisor, named Candy. I asked her if they are not able to give me the gift card over phone, that was not possible. I asked if they could not cancel the gift card and make a refund, that was not possible. All they could do was send the e-mail again. They do not seem to have any protocal for what to do if for whatever reason you don´t get your gift card. Any responsible company would make sure to take care of it, it seems like all the so called customer service in India does is answer calls but can´t provide assistance. The e-mails I have sent to bebe.com regarding this matter have gone unresponded.

I have placed order with Bebe online on Aug 30. 2019. They have good promo free shipping over $100. Today is sept 12th I still haven't received my order. I called customer service two times to find out what's going on... apparently the customer service is based out of Philippines. Seems like communication is a problem over there I was given wrong information over and over. Pretty dissatisfied with this customer service experience and also shipping. I hope Bebe can improve their service.

After I receive my order I will never shop again with Bebe

I ordered a blazer on 8/1/2019. Today is 8/14/2019 and the order is still "unfulfilled". I sent several emails, but get generic answers, such as there are shipping delays due to relocating inventory. My order number is BEBE-119330. From reading other people's review on this complaints board I see this has been going on for over 6 months. I am very disappointed as I've been BEBE's customer for a long time. I put on hold purchasing anything from this store unless this issue resolves.

My name is Amira Khozaim, bought a dress from bebe mall of egypt on 2nd May 2019 via visa card was costing 5000 LE, two days later i returned the dress because of a flaw in the material and the shop said that they will refund, but now after two months while i am paying my visa, i discovered that Bebe didn't refund the amount yet and still m paying interest to that amount. Upon contacting Bebe mall of egypt yesterday they contacted the accounting department (as said by the shop manager ) and replied that yes the refund wasn't done yet and they will contact me tomorrow (today) but no one called as agreed then i called the branch they changed thier reply that no the refund was done, which didn't happen. Now i need my money back cause i thought Bebe is a big respectful brand that wont do this to thier customers... awaiting your reply asap

I hand washed the underwear as written on the tag. All of the underwear had problems with the dye bleeding. The red was the worst. It bled onto other underwear that I had hang drying nearby. Then onto my new washing machine. Same with the black pairs. The pair that was a combo of pink with black trim...the black bled into the pink section. I'm very disappointed. I've tried everything to remove the dye, but it's not even getting lighter. If interested in a photo, text me at [protected]. My e-mail is [protected]@hotmail.com

Tara Merritt

order number BEBE-74232
Adrea Ortuno
14089 red river dr centrevile va 20121
Order made on May 7th 10:55am for 3 items
i understand during this time period orders placed between 4/22 - 5/8 there will be a temporary shipping delays due to relocating inventory but delayed 7-10 business days. On May 16th 4:24pm I received 1 item i ordered "Wool Felt Floppy Hat Black" at $23.99
The other 2 items "Ribbon&Tassel Necklace $18.99 and Tassel&Ribbon Bracelet $13.99" have not been recieved yet now in 3 weeks. i emailed and got a response back telling be they will send a request to the appropriate department to check the status on my items. I fear the items will no longer be in stock or they will tell me its missing in which the return to my card will take another 10 business days. I have also called customer service and the employee"s name "Chroy" dont really know if that his name but he told me his supervisor was busy and couldnt come to the phone, he also told me the department hes sending my request to only communicates thru emails? Honestly I just want my items or at least know where it is? its disappointing because i really like shopping at this site since theres no actual store near me please contact at [protected]@yahoo.com or [protected]@yahoo.com

On Saturday, March 30th 2019, I placed an order for merchandise. (Order No. BEBE-48715)

I ordered said merchandise with Express 2 day shipping for an event I am to attend on Friday, 4/5/2019.

According to the website, BEBE asks for 1 business day to process an order; therefore, my order should have been processed no later than Monday, 4/1/2019, shipped and out the door no later than Tuesday, 4/2/2019 and at my door step no later than Thursday, 4/4/2019.

On 4/2/2019, I attempted numerous times to contact customer service via email to no avail and no response to date.

On 4/3/2019, I call customer service and am told that my order is STILL in processing. They could not give me an explanation as to why and did ABSOLUTELY NOTHING to assist me. I advised that I wanted my order cancelled and not even that I received. I asked for the call to be escalated and that neither happened.

To note, my payment cleared from my bank account the next day; therefore, I as a consumer, did everything I was supposed to and have received absolutely nothing in return.

I will continue to share this experience with EVERYONE and will NEVER purchase from BEBE again!

A VERY unhappy customer!

My issue is since 15/2/2019 when I returned black dress to avenue. Branch in kuwait, the supervisor told me after she check the dress that it is ok but we don't have cash money today 43 kd come tomorrow and get the money. Second day I approached her she told me sorry we can't change the money coz this dress is worn I told her no it does not anyway I asked her give me customer service number she refused at the beginning then she gave me a number which I tried for 4 days but it was wrong number I kept asking her that the number was wrong and I asked her I want to talk and complain to the brand manager she told me that no the brand manager can't talk to customers I was surprised. Then after 5 days she gave another customer service number which I kept trying to call and everyday they are telling the brand manager will call will call and my issue is pending since 10 days. My direct complain is on the supervisor and the brand manager who is not taking any responsibility and even calling the customer. I need a solution