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Surely fraud
Ordered a beachcomber hot tub 350 model in April 2008, paid 6, 224.00 deposit. Goods should have been delievered 31st December 2008. Was told the hot tub was held up in customs, wrong model sent. By March 26th 2009 I had been told so many different stories why there was a delay, that I finally asked for my deposit back. I am still waiting for the money. I now discover that I am not the only person waiting for their hot tub to be delievered or their deposit to be refunded. Beachcomber continued to take deposits but never bothered to order the hot tubs.
Can not believe they can actually get away with this, surely it is fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Beachcomber Hot Tubs complaint handling
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Beachcomber Hot Tubs phone numbersClick up if you have successfully reached Beachcomber Hot Tubs by calling phone number 0 0 users reported that they have successfully reached Beachcomber Hot Tubs by calling phone number Click up if you have UNsuccessfully reached Beachcomber Hot Tubs by calling phone number 0 0 users reported that they have UNsuccessfully reached Beachcomber Hot Tubs by calling phone number
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Beachcomber Hot Tubs emailscontact@beachcomberhottubs.com99%Confidence score: 99%supportmtomkin@beachcomberhottubs.com96%Confidence score: 96%technical@beachcomberhottubs.com95%Confidence score: 95%
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Beachcomber Hot Tubs address13245 Comber Way, Surrey, British Columbia, V3W 5V8, Canada
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Ordered a beachcomber hot tub 350 model in April 2008, paid 6, 224.00 deposit. Goods should have been delievered 31st December 2008. Was told the hot tub was held up in customs, wrong model sent. By March 26th 2009 I had been told so many different stories why there was a delay, that I finally asked for my deposit back. I am still waiting for the money. I now discover that I am not the only person waiting for their hot tub to be delievered or their deposit to be refunded. Beachcomber continued to take deposits but never bothered to order the hot tubs.
Can not believe they can actually get away with this, surely it is fraud.
more details »
Hot tubs are sold through dealer networks and not directly through the manufacturer so this seems to be a dealer problem stemming from fraudulent transaction. Why is this person not stating the store he brought it from and what steps he's taken to force the store to resolve this issue. There are many lousy hot tub stores out there but has little to do with the company building the hot tub. Without some clarification this seems to be a pretty bogus situation.