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Truist Bank (formerly BB&T Bank)
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
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1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) reviews & complaints 975

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11:04 pm EST

Truist Bank (formerly BB&T Bank) bbt lawsuit excesivve feess ovcerdraft false protection

lAST MONTH ON THE 1ST OF NMOVEMBER MY LIFED INSURANCE PAYMENT WAS WITHDRAWN FROM MY ACCOUNT LEAVING A FGEW DOLLARS LEFT I HAD APPLIED FOR OVERDRAFT PROTECTION SO THAT MY ACCOUN T WOULD NOT ACCEPT CHARGES IF I DID NOT HAVE THE MONEY TO COVER IT I ALKSO HAD MY CREDIT CARD TO BACK UP SO I WAS DOUBLE THE PROTECTION WHEN I WENT TO BANK TO WITHDRAW MY ZELLE FOR 200 DOLLARS MYT ACCOUNT WAS OVERDRAWN BECAUSE OF MY FALSE CHARGE FOR 15.00 UNAUTHORISED FRAUGALENT BUT EVRN WITHOUT THE CHARGE MY ACCOU NT SHOULD HAVE NEVER BEEN OVERDRAFTED TO BEGINJ EWITH IF THE MONEY WAS NOT THERE AND AVAILABLE NOT ONLY THAT MY CREDIT CARD WAS THE ONLY CARD I HAD TO USE TO WITHDRAW CASH OUT OVER THAT WEEKEND BECAUSE MY OLD BBT CARD WAS NOT WORKING SO IU HAD TO TRANSFER FUNDS FROM MY ACCOUNT TO DPO A CASH ADVANCE AND EVEN WROTE A NOTE WITH THE TRANSFER SAYING MY CARD BWASNT WORKING FOR ANY TRANSACTIONS WHENN I BRANG IT TO THE BANK THEY ALSO COULKD NOT GET MY CARD TO WORK THEY THEN FINALLY GAVE ME A TEMPORARY CARD. THEY NEVER FIXED THE FRAUD REPORT I MADE A CLAIM FOR AND THEFORE MY 130 DOLLARS OUT OIF THE 200 I WAS SENT ZELLE WAS USED ON MY ACCOUNT FOR OVERDRAFTYS AND I ONLY RECIEVED 60 DOLLARS FROM MY ACCOUN T . I HAVE HAD OVERDRAFT POROTECTION SINCE I OPENED THE ACCOUNT 2 YEAQRS AGO AND THEY NEEVER HONORED THE OVERDRAFT PROTECTION LEAVING KME WITHG HGaving to poay the overdrafts and i have accumulated over 600 sice oppening my account even after haviung over draft protection they gave me 2 lowsy credits for 36 a pierce and have not called or fixed my account since i went into the bank and called customer service a guy named michael said he filed the Treporet and i kepot getting transfeered and hungf up on and not only that im unable to see my onmline credit card transacvtionz. i would like my 600.00 back since i applyed to recieve overdraft protection and threy keeop allowing my card to be used if money is not avaialbe. i also have still mnot recieved my debit card. they say they put overdraft protection but my accoun t on the customer serfvice reps side sasysd i never applyed for it thats not true i applyed for the credit card protection also so why wouldnt i have both? andnd not appkly for the other protection doesnt make sense thats their loop hole to try to make it aLRIGHT TO OVERDRAFT ME AND MY AUNT HAD A OVERDRAFT FOR 5.00 AND THEY OVERDRAFTED HER 36.00 THATS IUNSANE SHE HASD THE KIND OIF PROTECTION I GUESS THAT THEY DECIDE IF THEY WILL PAY THE CHARGES WELL I THINK SOMEONE WHO PAYS 4000 A MONTH IN DEPOSITS DESERVES A 5.00 CREDIT ... OBVIOUSLY THEY OPOTED TO CHARGE GER WHEN SHE GOT HER C HECK GTHE HAD ACCUMULATED OVER 400 IN FEES. THE PHONE LOINES ARE ALWAYS BUSY CUSTOMER SERVICE IS NO HELP THEY HAVE TOO MANY DEPOARTMENTS NO CROISS TRAINED EMPLOYEES AND GIVE NO BONUS TO CUSTOMERS OR HELP FOIR BNOITHING... MNO WONDERF WHY THEY CHANGED NAMES IM STILL WAITING FOR MY CALL BACK FROM A SUPERVISOR

Desired outcome: RETURN MY 730 OVERDRAFT FEES AND FIX MY ACCOUNT TO MAKE SUYRE MY ACCOIUNT IS PROTECTED

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Bobbie53
, US
Dec 14, 2021 10:26 pm EST

Horrible horrible service

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11:11 am EST

Truist Bank (formerly BB&T Bank) Double Electronic Withdrawal from my Bank

Made the final electronic payoff on our car, which was $5, 668.93 on 12/01/2021. The first time I tried to make the whole payment of $5.668.93, system advise they couldn't accept over $5000.00 online so naturally I didn't receive a confirmation number. I logged out and logged back into the system and made two separate payments, $5000.00 and $668.93. I received confirmation numbers for both. On 12/02/2021, my husband checked the Bank saw that this Truist Bank had send in all three amount, $5, 668.93, $5000.00 and $668.93. I received a Large Withdrawal Alert for Privilege Checking from our bank 12/02/2021, went to the bank, talked to 2 bank employees and they claim that couldn't help, even though I told them what had happened. So now, of course Redstone Federal Credit Union allowed all 3 of these transactions to go through, charged us an Overdraft Protection Deposit of $900.00. We are both retired, in our 70s and on a fixed budget but it doesn't matter to either of the banks that they mess up our savings and caused problems to everything else we called ourselves doing right. I have called Truist over 50 times back to back. Our bank allowed them to take our funds in one day, but they claim we will have to wait weeks before we can get our money back that they took.
[protected]@bellsouth.net. I never received confirmation for the $5668.93, but guess it didn't matter because they went in anyway.

Desired outcome: We shouldn't have to wait for this bank to take their time returning our money nor should we be punished by our bank because they released our money freely, while charging us $900.00.

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7:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Unprofessional and no empathy for people with disabilities

Friday, December 3, 2021 - I go into the bank on the 3rd of every month. Since I am Payee for 2 different people, I need to take care of their money separately. I called to ask if I could go through drive-tru, as I only have 15% of my hear working & am in Cardiac Arrest & was told if they weren't busy. When I went through the drive-thru, I was told that I had to come inside, or I had to do ALL of the accounts together, which means they put all the money together, which I cannot do, because these are Social Security Checks. When I went inside I always write out a check & give them a slip with how I would like the money back. The woman got 1 incorrect & when I asked her if she could fix it for me, it was a problem. When she comes to give it to me, she tells me this was $100; here was the $40 in $10's & 5's & the rest in 20's. She NEVER counted it to me, so I sat in the chair and counted it, before I left. I am 77, disabled; have 15$ of my hear working & use a cane & this was how I was treated. There was no one in line in the drive-thru when I got there. I would have been happy to do 1 transaction at a time and go back around if necessary. My issue was I was having a hard time walking and being able to breathe. They have NEVER treated me like that & I have been with them for over 50 years. It took a lot out of me to try and get inside & do all that standing, etc. I have NEVER asked them to do this for me until now. They were so nice to everyone else that came in there, which they have always been with me until that day. I think it was most unprofessional & showed NO EMPATHY for someone that needed a little extra help at this time. Thank you!

Desired outcome: To be treated with respect & be helped when needed without being treated with such disrespect.

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4:01 pm EST

Truist Bank (formerly BB&T Bank) Payoff on car loan

We decided to pay off the loan on our car, which was $5,668.93. I went online at Truist Bank and entered the amount old into the system. I received a notice back advising I could only make a payment up to 5, 000.00 online. I decided to log out and sign back. I made a payment of 5,000.00 and received a confirmation number. I made another payment of $668.93 and received another confirmation number. "Remember" they advised that I could not make a payment over 5,000.00 online. To make a long story short, Truist Bank withdrew the 5,668.93, the 5,000.00 and the 668.93 from my bank account which sent our account into (Charging us Overdraft Protection Deposit of $900.00). Of course, we had to go into our savings to put money up so the bills I had sent to wouldn't bounce. Believe it or not, I have called Truist Bank over a dozen times and talked to a dozen people and they are still telling me it will take 7 to 10 days to refund our money. It only took them 10 to 15 mins to remove our money, but 7 to 10 day to return. I am also changing banks once this mess is taken care of. I went to my bank the day before they took the money out and they refused to put a stop payment on my money.

Desired outcome: By the time they get around to returning our money, our savings will be down to where we don't want them to be. My husband and I are both in our 70's and this is the first time I have ever been in this type of mess.

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3:11 pm EST
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Truist Bank (formerly BB&T Bank) Zelle

I set up Zelle on my account recently. I attempted to send monies to my added recipient on [protected] and [protected] without success. It gave me the errors of "failed". I went to a local branch of BB&T and was given an "800" number for assistance. I called the number, held for over 10 minutes, and after a person answered, I was supposed to be transferred to someone that could assist me. This did not happen. I was transferred back to the original options, held another 15 minutes. A person finally answered and attempted to assist but was unable to give me a resolution. I was then transferred to the fraud department where no one ever answered my call. I was on the telephone for over 1 hour without any resolution to my issues. This is poor customer service.

Donna Fredette [protected], email [protected]@yahoo.com

Desired outcome: For Zelle to work with my account.

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6:52 pm EST

Truist Bank (formerly BB&T Bank) Phone /online

Today, 11/30/21 I have tried to resolve a credit card issue which the bank is at fault for. I am on my 3rd phone call and so far no one has picked up. I called earlier and was on hold for 2.5 hours and then the rep had me on hold for another 15+ minutes and then hung up on me. I am back on the phone and have been on hold for over an hour.
This is lousy customer service.

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9:16 am EST

Truist Bank (formerly BB&T Bank) Service number

Absolute garbage, it takes 9 attempts of just saying representative to get it to then ask if you are a customer, and then 3 more steps for it to finally push through, when finally through the representatives don't even know how to expedite the process. I want to talk to someone when I call, I'll wait. I'm not a boomer who can't figure out how the online banking works, I'm calling for information that I can't readily get on my account. Add in a "talk to a representative" to your FIRST menu after entering SS#

Desired outcome: Add a "speak to a representative" option early into the menu.

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1:25 pm EST
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Truist Bank (formerly BB&T Bank) Service

As I type, I have been oh hold for 2 hours and 32min. I have been bounced all around . I called because my account was overdrawn fir 5, 000 for a payment I didn't authorize for my credit card . The credit card company said they did not authorize it and possibly check with sun trust / truist. Two days ago, because suntrust officially changed to trust I gad to change my name to log in. This is very scary that something this important has me on hold for mire than an hour and a half . I am a single mom, who owns her own business. Waiting on hold has been my job without pay today . Once this is straight . I will be jumping ship.

Desired outcome: Close my account after pending money is situated

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2:26 am EDT
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Truist Bank (formerly BB&T Bank) 30 minute hold for customer service

Why is there no call back function, when call back time exceeds 30 minutes? After 20 years with Suntrust, I will have to take all my personal banking accounts and funds to an online only bank.

Desired outcome: call back

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6:09 pm EST

Truist Bank (formerly BB&T Bank) Online Banking and ATM

11/27/21 - I am unable to use my mobile app, login into my online banking account now access my account thru the ATM. When I log in online, I get automatically signed out and when I try to use the mobile baking app I receive a service unavailable message. When I go to the ATM, I automatically get signed out and unable to complete any transactions.

Desired outcome: Fix any technical issues that is preventing me from accessing my account

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8:01 am EST
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Truist Bank (formerly BB&T Bank) Transferring money in the app

The BB&T app was simple to transfer money between my BB&T accounts but its impossible to do this using my phone on the new app. I enter the money amount but it doesn't show how to continue with the transfer no matter what button I push. The only way to do transfers is thru a computer and not the phone. The app is also much slower to load than the BB &T app was. HATE it!

Desired outcome: How to do a phone app transfer

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Bobbie53
, US
Dec 14, 2021 10:31 pm EST

They also give you a charge each time

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Maylean
Gainesville, US
Nov 28, 2021 6:00 pm EST

yes! same problem. So frustrating!

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2:27 pm EST
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Truist Bank (formerly BB&T Bank) Customer service/online banking

I hate mergers. I've been through them before as a customer and as an employee. It sucks for both. That, being said, there is no excuse for horrible problems with trying to sign into my online account. From problems with changing my password, where the stupid computer puts in a 346 character password, I counted it while I was on hold, change the password and still get that 346 characters. IT dept sucks. They should have been testing this stuff before they put it online. Customer service is a joke. No one there knows anything and they get pissed at you for having a problem they can't fix. I'm about ready to move all my money to Navy Federal, which is a shame because I liked BBT and I like my local branch.

Desired outcome: A response from the IT dept. to explain why there is a computer generated 346 character number in my password slot and a customer service agent that doesn't snap my head off when we're both frustrated.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Update by MyNameIsAlreadyTaken
Dec 15, 2021 2:44 pm EST

I went to my local BBT branch and they had no problem explaining to me that the 346 characters added to my password was just a security measure to make it look like I had a tremendously long password, but that the password I had created would work on any device I went to sign in on. Now why couldn't the IT dept have said that instead of being stupid?

I'd also like to know why I can no longer make an automated transfer before the due date on my mortgage. I was sent a letter that told me I had to stop it or they would stop it for me and reset it for me. Who are they to tell me when I can pay my bills? It's none of their business! I just have to go in and do it manually each month. How stupid is that!?

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Bobbie53
, US
Dec 14, 2021 10:32 pm EST

They don’t care at all, but go to navy federal

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12:27 pm EST

Truist Bank (formerly BB&T Bank) Reaching a person with whom to speak.

Called customer service number, after numerous prompts told wait time was greater than 25 minutes. Tried online chat, filled in numerous requests for information, and then never connected to a person. Terrible that such a large corporation has no one available to answer questions. I was calling to inquire about a home equity line of credit requirements. Well, since they are reticent about having associates answer phones or communicate online I will take my business elsewhere. I have an 816 FICO score so I am not an undesirable customer. Very disappointed having been a customer for many a year.

Desired outcome: Hire quality people to communicate on the phone

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Bobbie53
, US
Dec 14, 2021 10:33 pm EST

Hold time’s are now over an hour

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8:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Password was changed and security verification is down

My password was changed without my knowledge. I've made several attempts to change it online and keep receiving this message - "Security verification is currently unavailable. Please call Truist online support for assistance."

Calling the number they provide (888-228-6654) takes me to what sounds like a scam for people over the age of 50. When I didn't make an attempt to respond (thinking I would be presented with more menu options) the line was disconnected.

I've also made several attempts to call the number listed on Truist's 'Contact Us' page. After providing my information, I was told I would receive a text message with a temporary password. I have yet to receive a text message.

I am seriously considering leaving this bank as I have experienced issues since the BBT tranisition. Help with this issue would be greatly appreciated.

Desired outcome: Password Resete

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11:53 am EST

Truist Bank (formerly BB&T Bank) My account being overly excessively overdrafted when I signed up for over draft protection whgen I opened the account

My account was opened 2 years ago and when they switcghed to truist I was unable to get a new card from a local brancvh then whern I tryed to ujse my old bbt card it would not accept it at anyt atm said not authorized! I had all my money to my name it wasnt mu ch but im suffering from liver failure asnd my fatgher and mother have recently died from cov id 198 so im alone with noi help but my aunt who also needs my help. I couldnt get my 60.00 withdrawn so I transfered it to my bbt credit cardf and withdrew it as a cash advance unfortunately because I couldnt use my atm card I was charged 2 overdraft fees when I have overdraft protection on my checking with a secondaryt backup overdraft protection aas my credit card to coverf it... I seen my account since open ing 2 years ago I have beebn charged over 600 over draft fees and when I went to get my zelle payment recently from my cuzin joel I was only allowed to take 60.00 from the local branch because they charged me fees for taking out my own money when they screwed up with all these changes ancd maki9ng alot of options and services available to customers. I dont sugvgest anyone using truist bbt they are scammers and unfair practices if im not credited back my mon ey I rightfully deserve and have been given the run around the last employee michasel employee # 5426783 in charge back dispute servicesd did not help mke and was very rude and transfered me to wait for another 30 min utes when the auto system said 2 min wait time. I truly am going to report this bank and beringing my entire friends and family to another bank thats over 100, 000 a year so I hope the 730 was worth loosing customers that provide u ur business to run everyday soon everyone will; be not trusting banks due to unfair illegal practices not only that another branch cc lose to me the pine island branch lost my power of attorney forms and accused my aunts account when she applied for a credit card as not being her... Shes in her 80's itxs hard to come in branch iu breang hern there and nobody couyld look up anything to verify claijm # or notesn about honoring the namount of credit she was offered and denied due to a cs service rep suspecting that it was not her whenb I was with her on the line helping but there was never a note or my documents of poa put into our accounts so when I asdked the manager gina she said they lost my paper work n iot a respon sible or trustworthy bank im gouing to go to the news channel and bbb if im not reimbursed and credited for my time I had to waste ebc ause our direct deposits and all the overdraft fees they collect obviously arent enough to pay for good customer service help thats cross trained theres a ceratin department for every little thing it woulkd save time and people head aches and monmey to cross train all dept in one but by the account noit by all these othern things nlike dispute and fraud are seperatre and cherckiung and credit cards depending o0n whsat u need to do they transfer you and nobody seems to give credit when crecdits due righht away if they knew I had overxdraft sinmce day 1 protection and a secon dary with mjy securedf credit card my own money as a deposit then there should have never been a over draft fee on my account ever therfore 600 and some change is uneccessarty un lawful prac tices to get people to direct deposit then get mkost of ur hard earned money away in promised non exiostanbt protection,,,, on ly god can be trusted truisit ixs not to be trusted I was njust on the pphonje again with a ladyt after weaiting anpother 35 minutes and she hung up on me only got mu in fo and releassed the line and nevert calledme christina m lovria [protected] is my number back I didnt do anything but cry and beg fior help because I have no money left to eat my cusin sent me 200 to help me eat n survive with a 5 yeaar old son single no father zand they took 130 of the 200 in fees because my debit card wasnt working at there atm after thereb sawitch from bbt no wonder why they switched nbecausxe bbt is a robber and now trusit is doing it under a new name... Im aso uipset and they deont care about mje becauser iu dinbt get 4000 a month like my mother did jusrt a single mom student with nop time and trying to spend it with my son and I have to cry ansd tell m y son we have no money cuz nthe truisdt bankn that we are suppose to trust broke their overdraft protection promise. Other banks these days even give a 200 0ver draft cuyshion... U dont get anythingn from being there custoimer not even a calol back

Desired outcome: FOOD AND A CALL BACK APALAGISING TO ME FOR NBEIUNG A CUSTOMER FOR 2 YEARTS AND REFERRING MY EWHOLE FAMILY TO THEM WITH NO CREDIT NO THANK YOIU

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Bobbie53
, US
Dec 14, 2021 10:38 pm EST

Yes removing money without knowledge

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Bobbie53
, US
Dec 14, 2021 10:37 pm EST

Good report to FRCA and ic3.org (fbi) site ftc.org and every important site

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2:26 pm EST

Truist Bank (formerly BB&T Bank) repetitive phone calls for someone that hasn't resided in my house for over 10 years

COMPLAINT AGAINST BB+T KNOWN AS TRUISTS BANK
the same situation occurred about 1 1/2 years maybe 2 / truist's keeps calling for my son / who has not resided here for over ten years / already complained once + my son went to his branch and supposedly had my home phone # removed / so now truists starts again11-1-21 thru 11-19-21 with their harassment over the phone looking for my son / over 10 to 15 messages over a 2 week period / remove my number ASAP [protected] JOSEPH LORENZO SR / IF I DON'T RECIEVE CONFIRMATION OF THIS COMPLAINT WITHIN 2 WEEKS I AM GOING TO FILE A COMPLAINT WITH THE TREASURY DEPT/ FEDERAL TELECUMMUNICATIONS BUREAU / AND MY LAWYER OR WHATEVER BRANCHES OF THE U.S. GOVERMENT HANDLE'S THIS ISSUE / YOU WOULD THINK SINCE MY SON OLMAN GUDIEL GUZMAN HAS BEEN WITH BB+T / TRUISTS FOR 8 TO 10 YEARS YOU WOULD HAVE HIS CELL PHONE NUMBER AND YOU WOULD CALL HIM DIRECTLY [protected] IS HIS # / LEAVE ME ALONE I DO NOT NEED YOUR HARASSMENT / I LKE TO BE REIMBURSED FOR THE TIME I HAVE SPENT FIELDING YOUR CALLS AND SENDING THIS COMPLAINT / 3 HOURS AT $80.00 PER HOUR =$ $240.00 SEND CHECK TO JOSEPH V. LORENZO SR 2301 MARTINSBURG RD BERKELEY SPRINGS W.V.25411

Desired outcome: STOP CALLING ME + REIMBURSE FOR MY TIME

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9:28 am EST
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Truist Bank (formerly BB&T Bank) How they handle a complaint is NOT acceptable

I filed a compliant 9/26/2021 and Truist responded with an email on 10/12/2021 from "CEO Line". They said that they would provide an update within 15 days. I am still waiting for an update! They also provided a contact at [protected] if I had questions or concerns. Well their website can still not show ant statements for my checking account which makes me driving to the bank EVERY month to get a statement. They have to print one to give me! I called the provided phone numbers many times - NO answer so I left a message with my name and phone #, NO call back!

Desired outcome: Either fix your website or deliver my statement to my house either by mail or YOU should drive it over to me.

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Sharon Wright
, US
Feb 21, 2022 10:16 am EST

Cannot use debit card, no access to cash, cannot use for purchases, cannot use ATM to get cash, cannot speak to a Customer Service Representative, cannot voice my concerns with the lack of coordination, and absolute lack of communication on this very serious customer issue.

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Bobbie53
, US
Dec 14, 2021 10:27 pm EST

This is outrageous and fraudulent

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SeniorCitizens
, US
Dec 03, 2021 4:08 pm EST

Same here. I have called them numerous times. Had to stay online to talk to a person and when the person answered, they couldn't answer any questions. It took them 1 day to unlawfully take $5668.93 from our account, but I have to wait 7 to ten days before they can send the money back that they had no business taking in the first place.

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Thomas Benedetti
Hatboro, US
Nov 19, 2021 8:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

I went into the bank to pay on my HELOC; they withdrew the money from my checking account but never applied it to the loan. I have been calling and visiting the ban, spending several hours of my time, which is valuable. Nothing. The fact that Truist bank withdrew my money and did not apply it to the loan, nor return it to my account to restart the process is not a good look for them. They can'y answer the simple question of what happened to my payment; all they say is that it was not applied, even though I have a receipt. Spent 1.5 hours w/ Assy Mgr yesterday who called Charlotte (where the issue is now supposed to be); he called at least five people, none of whom were in their offices. No one responded to the calls he made.
This bank is bad news.

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Bobbie53
, US
Dec 14, 2021 10:30 pm EST

Report to FRCA and ic3.org (fbi). And inspectiotor general

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12:34 pm EST

Truist Bank (formerly BB&T Bank) Excessive overdraft fees, even when overdraft cancelled

I have been involved with BB&T since about 2008. From day 1 I experienced ongoing issues with money being withdrawn from my account without my authorization. At first, I presumed it was caused by my calculation error, and I removed my overdraft protection. I also started monitoring my account several times a day to closely assess my financial status for money being removed from my account; but the excessive fees (money) kept being removed from my account. I then cancelled my account with BB&T and started using SunTrust bank around 2019 for all my deposits and checking needs. I did not have any excessive fee issues being removed from my account with SunTrust until SunTrust started merging with BB&T; then the excessive fees and financial balance issues started reoccurring. My most recent excessive financial / fee issue occurred when I cancelled my overdraft protection with Truest / SunTrust, but Truest did not honor my stop date and my overdraft fees kept being removed from my bank account. I have communicated my concerns with a Truest representative, and I was told the representative will return my call with any answers. As of now, 100% of my wife's deposit was used to pay all overdraft fees, with an additional amount of money to be deducted from my retirement for more overdraft fees, on November 17, 21.

Desired outcome: add my complaint to established class action lawsuit

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5:01 pm EST

Truist Bank (formerly BB&T Bank) Checking fraud

I fell victim if a fraud action on my personal checking account. I have take the necessary steps, in accordance with recommendations of your agents. including having documents notarized and returned. The fraud scam I got caught up in was partially my fault. My trust in human nature has been seriously comprised. I provided my banking information, to the 3rd party scammer, who claimed to be from a legitimate company. the funds deposited in my account were in a pending state, thus accessible. I purchased git cards as instructed and texted pictures of cards and receipts. I emphasize the funds were 'pending' when the gift card transaction were initiated. the loan was never funded. My direct deposit hit and Truist subsequently, collected the over drafted funds, amounting to over $2000. leaving me with the inability to pay rent or other bills. The account was closed by Truist.

Desired outcome: return of all funds and overdraft fees

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Truist Bank (formerly BB&T Bank) The entire transition to truist

This is the complete WORST transition process EVER! from the mobile app, to finding an actual branch to walk into ! How are we supposed to get any help when all the branches are either closed now or don't offer the service we are requesting ! Someone i know walked into a Suntrust bank to get a temp card & was told that only BBT does that but BBTs are closing all around us! So what is really going on?! Why is this transition so crappy!?

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Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Truist Bank (formerly BB&T Bank) contacts

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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