Menu
Truist Bank (formerly BB&T Bank)
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
reviews & complaints

www.bbt.com
www.bbt.com

Learn how the rating is calculated

1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Truist Bank (formerly BB&T Bank) has claimed their business profile
Get notifications about new complaints and reviews of Truist Bank (formerly BB&T Bank). We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truist Bank (formerly BB&T Bank) reviews & complaints 975

Sort by:

Newest Truist Bank (formerly BB&T Bank) reviews & complaints

ComplaintsBoard
K
10:14 am EST

Truist Bank (formerly BB&T Bank) Waiting over a month for claim to be resolved - analyst not doing their job

I have filed a dispute November of 2022. Claim number C-[protected] In the meanwhile, the company I disputed the charge from, called me and asked me to drop the dispute stating they will provide their services. For this reason I dropped it. Unfortunately, the company did not provide their services, so I called Truist on 12/21/22 to re-open the claim. Someone created a new claim number C-[protected]. I called back on 1/9/23, claims department. They told me to call back two days later for the update. Since that day I have been calling back every two days to receive the same message "we are waiting on the analyst". On 1/23/23 I requested to talk to the manager. They put a request in and told me that someone will call me within 24 hours - no one did. I called again today 1/27/23. The lady who answered, asked me for my claim number. I told her that at this point I have two for the same case. She mumbled under her breath "Girl, just give me the [censored]ing claim number". When I said "excuse me?" she pretended like nothing happened. She told me that they are still waiting on the response from an analyst. I asked to be connected to the manager. She put a request in for a manager to call me within 24 hours.

Desired outcome: Have a manager to call me and have this case resolved with my money to be refunded.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
12:41 pm EST

Truist Bank (formerly BB&T Bank) Savings account

This is the first bank that I have ever encountered where they charged me a $5.00 fee just for moving my funds between my Savings and Checking accounts. That is absurd. I am currently out of State now, but when I return, I plan to close my accounts with this facility. After all, you have had use of my funds with little or no interest, yet you still felt it necessary to grab more. Good Bye Truist.

Desired outcome: No fees should be charged, especially when you have full use of my funds at very low or no interest at all.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
E
10:26 am EST

Truist Bank (formerly BB&T Bank) Overdraft fee

Good day,

I am filling a complaint against the two companies, that merged to form Truist.
SunTrust & BB&T. When the bank was SunTrust, the customer service was great, they attended to my financial needs and were extremely helpful. However, since the merger of the other banks to create Truist. It has been nothing but a nightmare each time. I had an incident occur on January 25, 2023 where, I didn't realize, I overpaid a bill using the bill pay. I called the vendor, had them reverse the payment to put it back on the account. I had a previous incident in December, where my overdraft was reversed due to me overpaying an organization, I had no idea I overpaid. This incident was the same I was advised in December that my courtesy is up to 72.00, I asked in December, I have up to 72.00, so this means if another event were to occur like that I still have another 36.00 dollars, I can have removed they stated yes. Well, I called and realized that the same event occurred, I called the vendor to have that transaction reversed. In, which they politely obliged and then I called Truist to have the 36.00 removed. They advised that 72.00 is only once a year. I advised that the money would be coming back and that this fee still meets the requirement of 72.00 a year. They would not process my request. In which, I informed them that I will not pay a fee on a money they will be getting back and that this does not help the customer., especially a customer of more than 5 years before the company decided to merge as Truist. I filed a complaint. I am not satisfied with the resolution and I would like a refund of the 36.00 dollars to then complete the agreement on this account and close it out.

Desired outcome: REFUND OF $36.00

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
M
8:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Truist Bank - mortgage division, escrow account

In Jan 2022 when I purchased my retirement home Truist purchased the mortgage note. Truist insisted on an escrow account for property taxes and insurance. I have paid timely the entire year. In October 2022 when I received a copy of the County tax bill I saw the escrow would be insufficient. I mailed Truist $1000 stapling a copy of the tax bill to the check to make sure they got a copy and knew what the funds were for. Now I get a notice from the County that Truist didn't pay the tax bill and they want my house. I contacted Truist but they give me a song and dance routine that's it's the County's fault. They admit they received what I submitted to them, but have failed to explain why they didn't apply it to the tax bill. They have failed to pay the bill while penalties and interest continue to increase on the tax bill. They have failed to explain what they did with the monies escrowed.

Desired outcome: Pay the tax bill with the monies they received. Provide an adequate accounting of the escrow account. And fix the escrow amount so this NEVER happens again. Hire people for your escrow department that can read and do math.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
Y
12:06 pm EST

Truist Bank (formerly BB&T Bank) Non sufficient funds charges

Truist has a deceitful online customers account interface. They have robbed me a number of times! They don’t honestly show online how they assess the fees they assess, you can’t trust the balances they show you as they are inaccurate at times. I called customer service today because I I show my account is overdrawn and has been assessed an NSF. I asked the representative to please explain as I had made a deposit to cover all my pending transactions yesterday before the banks cut off time. I apparently was short 2.00 of the deposit I was made. However after logging into my account this morning I see I have a positive posted balance and one pending charge. According to representative I have been assessed an NSF because of the pending charge. Even the posted balance is positive. She says it’s because you can receive an NSF for a pending charge even if it has not posted and that she was showing a negative balance on her end. Online states I was assessed a the fee due to another transaction. They are thrives in my opinion and super unfriendly. No customer service what’s so ever. Beware.

Desired outcome: All the fees to be reimbursed and to change the online account system the have.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
G
11:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Allowing an active customer and account holder trick my wife and I in a professional wire scam and fraudulent manner

It all happened in January of 2022! A Truist Bank account holder in a Truist Branch in Estero, Florida professionally with believable scamming ways he tricked and convinced us to wire money without us knowing anything of the fraudulent action. This lying man to our money and Truist did not protect this crime from happening! We lost $19,300.00 and Truist says they have no idea where our money went! This is so incredible and we cannot give up or give in. We are retired public school teachers and senior citizens. We need our funds back soon. We are hurting so bad!

Desired outcome: We would appreciate all our $19,300.00 fully returned to our bank account

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
B
12:12 pm EST

Truist Bank (formerly BB&T Bank) Checking account

Mobile deposit ($ 3,150.00) held for reason unknown, Deposited on Thursday, January 19, 2023. The funds still not in account Saturday January 21st. Made a call to customer service on January 20th and agent said “funds are under review and may not get paid from MAKER Bank. I called the MAKER bank and they see no problem with the funds and they successfully left (Huntington Bank) Manager said very common problem with TRUIST Bank. Please note, I have made several (eleven mobile deposits from this same Huntington institution and the same maker account including an identical mobile deposit only 24 hours previous January 17th)

NUMBER 2.

Deposited “Square” funds in the amount of $4,000 on Thursday January 19th. TRUIST system says the exact same verbiage in the system “Items may not get paid from MAKER Bank (American Express). This Truist Customer Service representative hung the phone up on me. (She was foreign and less than ledge-able)

Third phone call January 21st to Truist customer service was again unable to give a reason other than “funds from MAKER may not get paid.

3 calls over 2 days and Truist has my $7,100 leaving me unable to travel for business tomorrow to Savanah, GA.

TRUIST issues are a weekly battle and disrupt my time and work.

I transferred more than $100,000 dollars last Wednesday to this account. Monday you will see a withdraw of those funds never to return.

Desired outcome: Return my funds immediately. Pay restitution. Be fined by the FTC for bank fraud.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
N
1:16 pm EST

Truist Bank (formerly BB&T Bank) Service

Called my local branch for some assistance with my account. The person who answered the call would not even look up my account, they transferred me to a customer service number.
That person made it very difficult to even look up my account and then would not give me any information. She looked up the charge in question, but told me she could not see or give me any more information. She then transferred me to another line claims department, John.

John was not able to give me more information on the charge and told me that ANOTHER department would need to be contacted.
Ever since Truist took over, I am unable to get appropriate if any help and that the company does not care about any one person that actually belongs to this bank. I have had numerous issues now and am I looking at other more professional banks at this time.

Desired outcome: Desired Outcome would be for the people at the physical banks to be able to help the customers with any/all tasks instead of constantly brushing one off.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
U
2:09 pm EST

Truist Bank (formerly BB&T Bank) Dispute resolution

I have been with Truist Bank (formerly Suntrust) since 1989. I disputed a transaction and received confirmation letter 1/10/23 that they would perform a review. On 1/11/23 I received letter they had denied my claim for reimbursement without a dispute analyst gathering my documentation which included video. And how did they finalize investigation overnight? I actually cancelled the claim 1/11/23 because the contractor refunded me, but had I not I would've lost the money. I no longer trust this bank to protect my interests.

Desired outcome: That the letter I received "denying" my claim be changed to I cancelled claim which is the truth. I wish to have the new letter sent and want no record of my claim being "denied." I wish to have no negative reports.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
A
5:17 pm EST

Truist Bank (formerly BB&T Bank) Cashing a check from my employer at drive thru window

They could not cash a 66.00 dollar check from a customer that has been a customer since 1980 and before. I gave them my driver's license and they could not update my id because of a system issue. I have another bank actually interested in my business and I are really tired of Truist issues. Just not the same bank as BBT.

This happened at the Truist off of S Main St Kernersville about 3:30 1/18.

Desired outcome: Better service for customers.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
N
N
Natalie Abreu
, US
Jan 19, 2023 1:18 pm EST

My branch tried not cashing checks for me either and I filed a complaint with the Better Business Bureau and they told me I was right that your bank should be able to cash your checks for you. They actually called and had to re-educate the branch with their current computer system on how to cash one's check.

ComplaintsBoard
B
12:51 pm EST

Truist Bank (formerly BB&T Bank) Lack of professionalism

On 1/10/23 I contacted a Mr. John Netherton and asked for a return call leaving my name and a brief message regarding the nature of my call.

He did return my call the same day and knew immediately that my father was his client. I asked him about getting help with his last will and testament as my father was expressing a change in the way he wanted to be cared for after his death. Again, Mr. Netherton informed me that this was something that should take place with my fathers lawyer and not him, which was perfectly good advice. When I asked about my fathers power of attorney he said he did not know and that I would have to ask his lawyer. Incidentally, the secretary for Mr. Netherton had also called me back right after he did (as his voicemail asked that I do this) and I apologized that John had already called me back. She was very eager to help and so I asked about power of attorney again. She was extremely welcoming and professional and was very quickly able to tell me that I was not listed as power of attorney and we ended the call with my thanking her. Unfortunately, your Mr. Netherton felt it was his duty go call my brother, and tell him that I had a "crazy request". Now, this is my concern. In our conversation he made it clear to me that this was not in his jurisdiction and he advised me to call my fathers estate attorney. So, his contacting my brother to inform him of my request seems to be a contradiction to what he told me. That it was not his business. This resembles the behavior of an old washwoman more that a professional. It is a definite turn off to wanting to do any future business with your company.

Desired outcome: I would like an apology this childlike behavior.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
3:28 pm EST

Truist Bank (formerly BB&T Bank) Truist banking

Truist Bank Branch in Harrisburg, NC Exchanged $5000.00 USD (FIVE THOUSAND USD) for me on Dec. 29, 2022 for Mexican Pesos

I only received $87,450 MX pesos which with the current exchange rate is only equivalent to $4564.02 THEY TOOK OVER $400.00 USD from me. STOLE it.

Truist explained that is through a 3rd party exchange company, and there is nothing they can do.

order # [protected]

date: Dec. 29, 2022

Ref#: FXCT8502835

Status: Filled

Filled by: 02646 Salt lake MXN

Filled User: THOMPSONKS

Filled date: Dec,29, 2022 10:34:34 AM EST

Desired outcome: $450 at least back in my account and if any penality can be given, I will take that as well.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
2:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Wire not delivered not posted back to account

On October 11, 2022 I wired $5,690.84 from my savings account ending 6704 from TRUIST Carrollwood Branch. The wire never reached its destination. Despite complaints with the CFBP TRUIST could not track the wire. I finally tracked the wire thanks to the recipient's bank and informed TRUIST of the whereabouts of the returned to the USA bank on December 29,2022. I cannot get any response from TRUIST on when the funds will be returned to my account. Their responses are very patronizing and I get the idea that they do not care about clients. Their client services department is a joke, as is the staff at their Carrollwood Branch.

Desired outcome: I would like the funds returned to my account without delay.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
U
9:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Error by truist to mma and savings accounts

This is in regards to accounts in the name of [edited] Family Trust, [edited] as TTEs.

In November 2022 I contacted my branch at Truist to inquire about a promotional rate for my MMA. I received an email telling me that the rate had been increased to 2.47% on my MMA as I had requested based on the promotion.

Last week I looked into my account to see if the rate had taken effect and I saw that my savings account had a much larger interest deposit than my MMA had. It was $12 vs $1. That had me curious as the savings account was not eligible for a higher rate at the time.

I called the branch and I was told that my MMA ending in [edited], which has been the same account for years, was my savings account and my savings account ending in [edited] was my MMA and that I was mistaken. Those two accounts have been my accounts for years and neither I nor my husband authorized a change to either of them with the exception of the adjustment to the interest rate on our MMA 0052. In short, I wasn't mistaken. The bank committed an illegal act by switching our accounts without written or verbal consent.

I called the branch and was told I was incorrect, again, and that they couldn't help me. I called your customer service department, was treated very nicely and given a case ID - [edited] - and that they were going to submit it to research for a resolution.

Five business days have gone by, I'm losing interest each day, and I called this morning to follow-up on the status. I was told that it's still in research.

I would like to know how Truist could allow an illegal change of accounts, remember that this was done without our consent at all, could not be corrected in an efficient manner quickly and to our satisfaction. This was a bank error and we are not satisfied with the cause of this nor it's lack of resolution.

Given the amount of time and stress this has caused we will be moving our accounts to another Bank, in which we already get a higher rate of return, by the end of this week if we don't see a correction to the banks error.

Based on our long-standing relationship with Truist I have hesitated doing this, but if this is not resolved appropriately in another day or two that is what I will have to do.

Desired outcome: I would like to receive a call, text or email noting confirmation of correction of the banks error.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
8:44 pm EST

Truist Bank (formerly BB&T Bank) eHarmony

Sir

I just signed up for eHarmany for six months at 145.31 with my temporary debit card. ...I do not know why but I am unable to get on the site...I refuse to pay a service I cannot use...my permission to use my card to pay this bill has been revoked...Thank you.

I am also writing my local bank. I am beyond mad right now! When can I hear a resolution about this

Cheryl Battista

Desired outcome: Truist refuses to pay the bill.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
D
7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) image research fees

I can understand charging a fee if I request a check copy but I did not. There are two charges totaling $35.00 listed as "image research fees." I have called customer service regarding other issues and have never been able to speak to a human only automated. Every issue I have had with the bank since the merger (and there have been several) requires a visit to a branch. Needless to say it is an inconvenience. I suspect this problem will require another visit to the branch but from what I am reading it is quite possible nothing will be done.

Desired outcome: No longer being charged for check images unless I have made a request

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
1:56 pm EST

Truist Bank (formerly BB&T Bank) Unauthorized charges

I was charged 200$ by Truist bank on 12/16/2022. I called today on 12/17/2022 and they said it was due to a check being cashed twice. It makes no sense how a check could be cashed and deposited twice into a bank account. As a bank wouldn't they know if a check was cashed and deposited and make sure it wasn't cashed multiple times? I don't even have a check in my possession nor have I in the last year, my bank account statement is now -192$ because of this. It is right before Christmas and the third incident I have had with this bank in the last few months. The first time I had fraud on my account and was compensated but the bank over-compensated me apparently so months later they withdrew 90$ out of my bank account and yet again my question stays the same. If this is a professional bank wouldn't they know better than to cause these situations for people? So over the last few months, they as a bank have taken almost 300$ out of my account to compensate themselves for their own mistakes. I am so ready to not be a part of this bank anymore but they won't close my account until my account isn't in the negatives. I do not see in any case where I should be responsible for the balance on my account seeing these where there are mistakes as a bank. Thank you.

Desired outcome: I want the bank to close my account

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Hold for deposits, accrediting the account once the hold has been released

I booked a hotel for a week stay and used my truist debit card for a security deposit. The hotel accepted the debit card for the hold. A security deposit is a hold on the account, where it secures a payment for the hotel if any damages are to occur, It is not a payment. When I check my online statement this hold is in place. When the hotel does a release, this amount should credit back onto my account with in 5-7 business days. When I check my online statement a week later. This charge has disappeared from my statement and the amount of the hold is never credited to my account. When I call truist for a explanation, there answer is that this amount was released and already available. How is that possible when I still have the same balance and am aware of what my balance is before the release of the matter. I've had this same problem before. I decided to give it another chance to see if this was really happening that the bank is committing a fraud.

Desired outcome: I really need my security deposit release credited back into my checking account.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
A
9:42 am EST

Truist Bank (formerly BB&T Bank) Customer service

I have tried for months now to get you to stop outstanding recurring payments in my account. I went to your customer service people online, by phone and tried in person twice. With every direct deposit I get, it’s gone as soon as it hits my account. I tried to take control of this to stop overdrafts and absolutely no one at your bank would help or even attempt to solve the problem. I was in tears, begging someone to help. All I heard from your drones is “I understand, ma’am. I’m sorry, ma’am. Unfortunately, ma’am…” you only made the problem worse. I opened an account with another bank and attempted to close mine. Your customer service people tell me it can’t be closed and now it’s in the red again. Of course, most of it is nsf fees. This is now your problem and I need the account closed immediately. This is my last attempt before a law suit. Close my account now! And get out of my life!

Desired outcome: Close my account immediately

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
10:42 am EST

Truist Bank (formerly BB&T Bank) Safe deposit box of the deceased client of truist bank (sunday, 12/11/2022)

My name is Svetlana V Kravit

I am the only heir and the holder of the last will of my deceased husband Carl R Kravit and keys to his safe deposit box that is located at Truist bank, address TRUIST bank 1999 South Alafaya Trail, Orlando, FL 32828. Now we, Carl and I, were divorced sometime ago, but remained as friends and I stayed with him until his death in August of 2022 helping him around the house and hospitalization. For the record Carl and I have an active joint account in that Truist Bank branch.

Along with me, Svetlana V Kravit, and three other witnesses, Carl R Kravit visited the bank in August of 2021 wishing to add my name to his safe deposit box contract, but a bank representative said that there is no bank associate available to do it at this time. Due to the progressing illness of my husband, we could not stay and wait and left. After that we never again had a chance to stop at the bank.

After making five (5) visits to this bank in December of 2022 trying to get access to my late husband's safe deposit box, I eventually talked with the bank manager Peter Morand who informed me that I must get a letter from Orange County administration. No other information that would help me accessing the safe deposit box Mr. Morand provided to me.

I decided that I need to seek a legal advice and visited a lawyer who suggested that I stop at the Orange County District Court. I went there to obtain clarification on the procedure and documents to open a petition to open my late husband's safe deposit box. Along with the petition there is a list of documents needed to be provided for the future hearing. I have all of the listed documents but the contract for the safe deposit box between my late husband and SunTrust Bank which is now known as Truist. I am having great difficulty finding my late husband's papers.

Now I have two opinions where the contract might be either the bank never physically gave the contract's papers to Carl R Kravit in his hands or the contract's papers are now inside his safe deposit box which the bank refuses to open.

I would like to request to take a look inside of the Carl R Kravit's safe deposit box to check for them. I understand that with a pass of time the box would be opened nonetheless and since I am the only lawfully remaining heir to everything that belongs to Carl R Kravit, please, keep me informed about it.

Desired outcome: Have the Carl R Kravit's safe deposit box get opened and return everything inside it to Svetlana V Kravit

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

Expand Collapse all
Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truist Bank (formerly BB&T Bank)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truist Bank (formerly BB&T Bank) Customer Service. Initial Truist Bank (formerly BB&T Bank) complaints should be directed to their team directly. You can find contact details for Truist Bank (formerly BB&T Bank) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truist Bank (formerly BB&T Bank). Discuss the issues you have had with Truist Bank (formerly BB&T Bank) and work with their customer service team to find a resolution.