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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank)
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1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) reviews & complaints 975

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3:23 pm EST
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Truist Bank (formerly BB&T Bank) - Silent foreclosure scam

— SILENT FORECLOSURE COMPLAINT ON TRUIST BANK — I was approved for $16k with the Home Assistance Program in October 2022. Truist kept that money and returned it back to them in August 2023. As a result, I was behind several months on my payments. Why did you approve my application, accept the money, and keep it for so long? You knew that I had applied for...

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1:05 pm EST

Truist Bank (formerly BB&T Bank) NO Communication

My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.

Desired outcome: all pertnent bank statements associaed with my acct from the time Truist merged with Suntrust, tto present (Jan 12, 2024.

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ziggycat
, US
Feb 04, 2024 9:24 pm EST

Good luck. Suntrust was great. Since BB&T got involved everything has gone to [censored]. I can't even access my account right now. Why? I have no clue, and they won't tell me.

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6:10 pm EST
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Truist Bank (formerly BB&T Bank) - Account on hold because of check

This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the...

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Is Truist Bank (formerly BB&T Bank) legit?

Our verdict: Complaints Board's thorough examination reveals Truist Bank (formerly BB&T Bank) as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, Truist Bank (formerly BB&T Bank) stands out for its commitment to quality and security. Clients considering Truist Bank (formerly BB&T Bank) should delve into its customer service record to gauge compatibility with their expectations.

Truist Bank (formerly BB&T Bank) earns 91% level of Trustworthiness

Perfect Trust Endorsement: Truist Bank (formerly BB&T Bank) achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Truist Bank (formerly BB&T Bank). The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bbt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bbt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Truist Bank (formerly BB&T Bank) as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Truist Bank (formerly BB&T Bank) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Truist Bank (formerly BB&T Bank) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 975 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Truist Bank (formerly BB&T Bank). These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Truist Bank (formerly BB&T Bank) - Bitcoin earning services

I don't believe whether it will be solved. In my earlier complaint about the Trust Wallet I have received no feedback. To Reiterate On a recommendation I have started to invest money in Trust Wallet by first 100 USD. Then seeing that It has a daily return of 2%. I have gradually invested, $1000, then $2500, then 5950. As my earnings surpassed 10.000 by...

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1:00 pm EST

Truist Bank (formerly BB&T Bank) Banks shut down and you couldn't even leave a kiosk...

Hello,

I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!

You talk a lot of crap on your website about caring for the community.

I have been banking with you since 1978. What happened to you people?

I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!

At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.

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8:34 pm EST
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Truist Bank (formerly BB&T Bank) Checking account login

Today I just went to my Truist branch near me and they fixed my account login information now they don’t recognize I’m email or passwords but try to charge me for my account and they have low Savings interest rates I am very disappointed in Truist and will never recommend anyone to them during my lifetime, point is if I was just there today why do I have to go back and do the same thing twice yous can’t follow simple directions but force me to comply.

Claimed loss: 50

Desired outcome: I want Truist to pay for my gas since they can’t maintain my account accordingly Rosa Barraton was the representative I met with today in Lenoir, NC

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7:48 pm EST

Truist Bank (formerly BB&T Bank) Sending INJ tokens

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

Claimed loss: $2,500

Desired outcome: Please refund this amount back to my wallet for INJ

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10:30 pm EST

Truist Bank (formerly BB&T Bank) Closed account

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

Claimed loss: My funds - $1801.00

Desired outcome: account reopened or new one

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Truist Bank (formerly BB&T Bank) - Lock box

Mr. Rogers, I got your email address and work phone number from an online search. I thought I would try emailing you before calling your office. My husband, Gregory Kenneth Wooten, passed away on November 16th, 2022. After a car accident in 2016 from passing out due to a leaky heart valve, then spine surgery, MRSA and another spine surgery, he retired...

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Truist Bank (formerly BB&T Bank) - Business account signatures of two owners on file

hello, good evening, a business account was open in 2015 and both signatures is on the account, and I have learned that my name has been taken off of the account and if I need any changes, I need to bring the other owner to the branch. when my name was deleted from the joint account, I was not notified by any parties the other joint - owner or bank. as of...

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Truist Bank (formerly BB&T Bank) I was referred to the FC after I was successfully authenticated

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

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Truist Bank (formerly BB&T Bank) - Blocking checking account after fraud was filed, denied $6000 fraud claim

My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on...

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Truist Bank (formerly BB&T Bank) Wire transfer

I sent a wire transfer to Gemini on 10/3/23; apparently the bank suspects fraud.

I understand they have to be cautious. This money, $86,000, is not fraudulent and they won't release my money. I have called several times and I'm told it's under review. It's been under review for a month now and they should have resolved it by now. I have talked to several people in the fraud department and they say they are not the ones who put it on hold and agreed that it's not fraud.

The branch manager (as I was told to go to the branch) called and was told it was on hold and we just had to wait.

These people don't know what each department is doing. They can't answer any questions. Terrible customer service.

Desired outcome: Release my money and deposit in my account.

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3:46 pm EDT
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Truist Bank (formerly BB&T Bank) Withdraw

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

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8:30 am EDT
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Truist Bank (formerly BB&T Bank) Discrimination against soldiers

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

Desired outcome: Unlock my account!!!

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Truist Bank (formerly BB&T Bank) Gap refund

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.

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Truist Bank (formerly BB&T Bank) Trust wallet fund is gone without my consent

Hi, I installed trust wallet and never shared any secret information with anyone. I used the browser of trust wallet and https//: Eth-defi.org and started mining pool . October 3 , my funds are empty and I wrote to trust wallet support e mail but no response yet.

I will share ether scan info in the attached file.

Please help me recover my funds.

My e.mail: [protected]@gmail.com

Thank you

Desired outcome: Please refund and recover my money

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Update by Sener77
Oct 13, 2023 10:25 am EDT

I try to get help from Trust wallet support line but no response yet.

I used trust wallet apps and in browse section : I used https:// eth-defi.org started etherium mining.

October 3, 2023 ; my funds are gone without my consent.

you can see attach file in details: etherscan.io , trust wallet transfer date and web 3 browser( eth-defi.org ) link .

please recover my funds

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Truist Bank (formerly BB&T Bank) - Individual retirement account

I have had an IRA account with Truist for the past 16 years. I opened the account through an employer, and at that time, it was with Sun Trust. I used to receive my statements until 2019. About a month ago, I contacted them to transfer my money out of Truist, and they advised me to create an online account to have access to my funds. I created the online...

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Truist Bank (formerly BB&T Bank) Debit card services

I recently paid for my YouTubeTV account with my debit card. It was charged twice and I was told to have that card canceled due to it could have been fraudulent activity. YouTube TV said they issued the refund back to the card that was canceled and now the bank is telling me that there isn't anything that they can do to retrieve the money that wasrefunded to my old ccard since I have a new debit card that was sent to me. It is still the same account just a a new card. Please let me know how this issue can be resolved and get my money back to my account. When I call the 1-800 number for Truist, I am told they can see the refund but that they cannot help me get it back to the account that my new card and old card are associated wit

Desired outcome: To get my money back to my account that was refunded to my old debit card and not put back in my account because I no longer have that card available.

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Truist Bank (formerly BB&T Bank) - NFT/Phishing Scams

I decided to go with trust wallet because they advertise as being safe. Again more disappointing situation regarding crypto and Bitcoin. I had payed for matic so I could get nft minted. I begin getting these vouchers sent to my wallet (please see attachment) thinking it must be legit I proceed to the sit and confirm my wallet. All my crypto disappears. I...

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Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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