Baymont Inn & Suites
reviews and complaints

I just checked out of the one at 5335 Broadmoor Cir NW, Canton, OH 44709.

It was a horrible experience!

I will never go back. First impression was the female working the front desk.

Instead of her simply just telling me

“I’m sorry but since your ID is expired we cannot take it”

She had to let me know how she was in disbelief why my ID was two years expired and what all I should’ve could’ve and should be doing about it.

And nobody would take a ID that was two years expired because

It’s the Law

Obviously I would have gotten my drivers license or even an ID renewed when I was supposed to

Or anytime during the 2 years.

I wasn’t just sitting around loving life avoiding updating my ID.

My situation has been very painful emotionally and physically but neither here nor there that doesn’t matter

I didn’t go there to be humiliated or reprimanded and cry.

She said I don’t know what you’re going to do but you need to have an updated ID

she couldn’t just drop it.

She looked at me as though I was lying and being ridiculous about it and I had just given her monopoly money.

The person that was dropping me off was walking in with the rest of my things and the femalelooked up as to say well that person could’ve taken you

Ignoring that I told her I had been unable to like she was certain I was just being lazy about it.

I asked If she could use the person that dropped me of ID? She said yes and the room will still be in your name.

Then proceeded telling me on how important it is for me to have an updated ID.

The only reason that I stayed there is because I didn’t have any other choice

To make matters worse the room was not clean but the last thing I wanted to do was talk to the front desk so I cleaned it up myself to try and make it comfortable for my stay. I wanted coffee and I’m glad I looked inside it before I put the water in.

It was nasty dirty.

Today when I checked out there was a different person working.

I was apprehensive to say anything but I explained everything to her she was professional and kind but she personally couldn’t do anything about it .

She said the manager wasn’t on site but the owners (husband and wife)would be in.

They walked in as we were talking.

The (wife) owner listened to all the information and her response was like oh sorry to bad for you.

Making money is their priority not the customer.

When I checked in the room around 11:00 p.m. at night the room had no towels in it no soap no conditioner no nothing cleaning supplies were still left in the bathroom slimy stuff was on the table beside the bed the sheets that was on the bed still had the hard stuff on it that was on there when I checked in on Sunday when I take out on Sunday morning and I come back Monday night and it was the same sheets but the spot the hard stuff was on the other side of the bed water dripping in the bathroom I called the front desk to get towels and told the young man about the cleaning supplies he said that do you think so what up but never did I called back and even offered to come down to get my own stuff but he said no someone would come and now it's 7:54 in the morning the next day and I still have no towels or nothing I am very unsatisfied with my state and I would like to have my money back or I need to have a night riddle in a different room

My son and I stayed at the Baymount this weekend 08/27/22-08/29/22. When we first arrived at the hotel and got the keys to the room. Upon entering the top I noticed a book bag on the floor, so I continue to walk in to check it out. I found a man sleeping in the bed. I went back to the front desk to let them know that. The man at the desk apologized and said he gave me the wrong key. I must let you know this was the second hotel of the day I was checking in. Had a very bad experience at Days INN next door. So we got another key to a different room . We then changed clothes and left. By time we got back to the room it was a little after 10:00 pm. When I woke I booked another night. Then went back to take a shower. Once in the restroom I looked up and saw the condition of the restroom . It looked like the ceiling was about to crumble or there was a leak in the room above. The curtains were torn up.

This was soo scary and it was the last 100. I had for hotel the smoke alarm didn’t work the plugs, phone and door lock wasn’t working, no towels, i’m pretty sure this was not a clean room for anyone and I was harassed the whole time I was there by some stranger begging for a ride and trying to sell me drugs from the office he followed me like a stalker and the the man at the desk jason didn’t say a word to him. This was a hole in the wall but you can’t tell that by looking at the out side I thought it was a remodeled hotel like it said on line. I didn’t sleep all night and it was horrible.

I rented 2 rooms for a military graduation. My 2nd room had to be canceled as part of my party did not receive COVID results before graduation - the base did Covid checks. The hotel refused to cancel the 2nd room because I booked thru 3rd party. I have had BBB and currently SC Dept of Consumer Affairs attempt at interceding. The hotel fails to respond. Please reimburse my monies. Thank you

I had a reservation for 2 nights but checked out after one. The room and hotel were horrible. The hallway smelled of fences and cigarette. The rom smelled strongly of cigarettes. The room air conditioner was so loud that we couldn’t hear the tv or sleep. Some of the channels on the tv had no sound. The hotel looked great outside but inside was disgusting. PGBR We moved to the La Quinta which was lovely as expected. Thought you should know.

My flight was delayed by three hours. I did not arrive on 6.11.22 like planned due to delay. I went to check in today and the gentleman at the front desk said my reservation was canceled. But they still charged me. I went to book again and he said that my card was declined (he was manually typing my card number) so I gave another one. He said that card I couldn’t use there, asked if I had cash to pay for my room, which I did not. He said well I will leave this one up and on file so you won’t get charged a deposit. But I still needed to pay cash. The housekeeper had no shoes on and was cussing. This whole place was absolutely disgusting trash piled all over by the doors overflowing. I left and told him to remove my card information and I wanted a refund.

This hotel was under construction, main floor when we arrived. Lobby floors were unsafe. Main hallway was covered in plastic sheeting. 3rd floor rooms were fully renovated. Beautiful. Room 301 assigned but not as requested. We asked for 2 Queens. Shown 305 and we accepted. Entered the room and went to sleep. Two individuals used Key Cards after hours to attempt entry. We left the hotel for safety of another hotel. The hotel phones did not work for us to call for help. The staff were unhelpful in resolving this matter. Our 12 year old Aspergers granddaughter was distraught and unconsoleable. We believe the staff gave us a different room than originally shown, coded the cards to a different room and left 305 open, where we spent part of the night.

We felt violated. We felt unsafe. We are out for the original reservation plus the replacement resrvation that was considerably more. As of theis point, I'm not certain we'll ever use Wyndham, Baymont or any of the associated hotels again!

As for the hotel themselves, they were contacted and have since, never responded to address this issue. Very poor customer service. I guess we're just one "very insignificant cog in the machine"! Not feeling valued at all.

Originally ooked in February, the hotel was contacted direct by telephone for the change on May 10th when our granddaughter stated her desire to come with us to Florida. You MUST address this issue immediately. I have posted the worst review I could possibly post on Tripadviser.

Okay my name is Katorionna Woodley I stay at the baymont in room 311 under the name Dajohn grace my phone number is [protected] but when I was stayin at the baymont amond was tellin me about the weekly ratein which was 5o5 but they end up charging my card a thousand in 56 dollars to stay there from may 19 until the 27 when the 27 cum around I leave the hotel two days later my card was being charged a thousand in six dollars that’s not right at all when the stuff so lazy they don’t clean they rooms right they leave the front desk just to go out in the back to smoke weed then u got one who just sleep her days away when she at work the manger rude I tried contact him in he was not trying to listening like I just don’t get it

I rented a room 321 at the Baymont inn in Topeka Kansas for 2 days on 5/14/2022 came back and asked for my refund for the 2nd day an was told it will be refunded to my card. That morning I went down to complain about bed bugs that I took photos of and the manager told they will refund our money because they had a earlier complaint. Now they’re saying they are not refunding me nothing an took 100 dollars out my account claiming I was smoking I never smoked nothing in the room

Keon Lard-Paralegal Specialist

[protected]

When booking a hotel room you believe your dealing with The Motel of choice, you are not !

After you book your stay your credit card is loaded with inflated, bogus charges. You call to talk with an agent and told there is NO cancelation!

This is an internet SCAM and something needs done about it...went on way to long.

I booked in March, complained to credit card company Citi Bank to dispute transaction, to no avail. CANCELED MY CITI BANK MASTERCARD TODAY !@

The letter below was sent to the manager (baymont.jeffcity.[protected]@gmail.com) of the Baymont in Jefferson City, MO on Monday, May 16. No response to date (May 18) so I am writing you!

Doug Greer

Confirmation # 81588ED070433

My wife and I stayed at your hotel last Friday night. Everything was great until we went to sleep at 10:30. I should say tried to get to sleep. We heard a loud clanging noise (metal on metal) and were woke up at

10:55

11:25

12:19

1:09 (Called front desk. Security camera showed nothing. Nothing guy could do. Lack of concern! Unplugged TV, microwave.)

2:29 (Unplugged refrigerator. NOISE STOPPED!)

The person at front desk was hard to understand. I requested another room but was told the hotel was full. No help from front desk at all. I had a full day training on Saturday and a 3-hour drive home after 6 hours sleep. That is unacceptable and I am requesting a full refund.

Doug Greer

414 S. River Birch Drive

Springfield, MO 65809

[protected]

I have work as an inspector for hotels and this place would not pass if i reported it. We stayed at the baymount in Wyoming, MI. the curtain had blood on them, the dresser between the beds had milk or something splatter on it, the walls were totaly filfy. the toilet seat moved when you sat on it and the bathroom floor had something sticky on it like glue. The manager did come in and tryed to help us. she did give a dicount but in my eyes I wouldn't pay more than $20 to stay there and that was even too much. we had no choice to stay because every other place was booked up. But never again. There was nothing there for breakfast like advertized too. I sure hope that no other custoer has to go through what we did.

My name is Tonya Teal and I stayedin the hotel from 4/15 to 4/17 when we reached we had to leave 100 dollars deposit which will be returned to us after check out when I booked the hotel I used Klarna but when I paid my hundred dollars deposit I used my debit card the hotel employee put the money on the wrong card instead of my debit card so now I’m out of 100 dollars cause the card they sent the money is not a card

He just stares at you doesn’t say anything then when you ask something is very snappy and all around rude not professional at all.

I received a quote by email and called to confirm the total cost of 19 nights stay at Marianna Fl. When I got here they said it wasn’t accepting my card and I paid cash for 5 nights. When I went in to pay for the remaining 14 nights the price went up nearly $500. I spoke to the manager who was rude, unapologetic-and even though I showed him my email he denied he could do anything further. The pool gate was broken the whole 5 days we were there and no breakfast as promised. Cold stale coffee was the only thing on offer. I would like a refund.

I stayed at the baymont inn in Kokomo Indiana and this was one of the worst hotels I’ve ever been in. This hotel is filthy! It has bed bugs! I was so grossed out, I immediately had to check out. I will never stay at a baymont ever again! You should be ashamed of how nasty this hotel is. I took my chances with staying at a cheaper hotel than what I normally do and I was appalled when I walked into my room. Management should be fired since they obviously don’t know how to supervise their employees and or train them correctly on how to clean a room/entire hotel!