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1.4 131 Reviews

BatteriesPlus Complaints Summary

13 Resolved
118 Unresolved
Our verdict: With BatteriesPlus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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BatteriesPlus reviews & complaints 131

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J
5:06 pm EST
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BatteriesPlus Went in to get battery replaced for my business phone and they broke it then gave me back the wrong color phone after their repairs.

I first went to Batteries Plus on Jonestown Road in Harrisburg PA on Jan. 11th. They did not have my battery in stock for my LG V30, but told me it would be in by Thursday and they would call when it came in. I never received a call. Returned Saturday the 18th. From their response, apparently it had been there a couple of days but nobody let me know. They said they'd have the battery replaced within the hour. I came back an hour later only to be informed they broke my phone!

I was told they had ordered a new screen right away so it would be in Monday and would be ready as soon as they installed the new battery. I told them I could not do without a phone as there were apps on the phone I needed for my business. They gave me an old iphone and downloaded one of the apps I needed. The old phone they gave me did not run the app correctly which caused me major setbacks trying to conduct my business over the next few days.

I was told they'd call me Monday to let me know when my phone was ready. I never received a call. I finally called late in the day and they said that the new screen they ordered had not arrived. So, I had another frustrating day having difficulty conducting my business as efficiently as I should. They said they'd call the next day when the new screen arrived. Never got a call. I finally called about noon and they said it was still on the way. A couple of hours later they called and said my phone was done.

When I arrived to pick up my phone, it was the wrong color. I had a chrome phone. Now I have a black phone with a chrome back on it. I used a clear cover on my phone because I so enjoyed the look of the chrome phone. It also did not have my $50 screen protector on it. I insisted they put one on it so the guy disappeared in the back and after another 15 minutes came out with my old screen protector on it. I just hope it holds up because the phone has rounded edges and the screen protectors already pop off quite easily.

I understand that accidents happen but I took it in to Batteries Plus because I could not do without it for several days by sending it to Verizon to fix it. I assumed I would have been able to walk out with a new battery in my phone within the hour. But obviously that didn't happen.

What bothered me the most was the lack of communication on their part and the fact I got the wrong color phone. I would have insisted that they order the right color but I just could not go without my phone any longer and I wouldn't trust them to get it right anyway. Another thing, I had paid for the battery and service in full when I brought in the phone that Saturday but on both Monday and Tuesday they wanted me to pay for it again, (because of lack of communication on their part) they didn't know or didn't remember I had already paid.

My wife and I will never step foot in a Battery Plus store again. Overall the guys were very kind and apologetic about the delays but apologies just don't solve my issues with this store.

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3:47 pm EST

BatteriesPlus pho10000 6pk 3v 123 photo lithium nucr123-6pk $23.31

On 10/31/19 I purchased batteries. One in stock one ordered to my house. Battery did not arrive at my house. So I went back into store. Cashier gave me the second battery off the shelf. Couple weeks pass I get 3 batteries delivered do my house. Im an honest person so I take them to the store. Same cashier all 3 visits thanks me for being honest. So far good experience! Then due to my soon to be X husband I spent time in jail, I am suspended from my job (and could lose it), displaced out of my home in which he has no $ interest in whatsoever, and had to hire an attorney, due to no fault of my own. So today I went to CDA store and tried to return the batteries and the short bald A****** manager treated me so rudely in front of other customers I almost broke down in tears. He refused to return them WITH a receipt because it was over 14 days. I ask him if he could possible make an exception as the batteries were never used and the two week period to return was past because of circumstances out of my control? He said nope and walked off. He and another customer in the store came out the door and were laughing at me. I was humiliated enough even mentioning why the date was past 14 days. He had absolutely no compassion for a persons of any kind today. And right before the holidays. All I wanted was the $23.31. Is there any way to make this happen?

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8:27 am EST

BatteriesPlus Customer service

On 12/13/19 I purchased a Duracell battery for my 2000 Cevrolet Silverado. Following the salesman's recommendation, I purcahsed the most expensive Duracell battery ($220) for my truck. After completing the purcahse, the salesman threw the battery on the counter and informaed me there were no intallers working. Frustarted that I had no tools, the salesman rolled the store cart from the back for me to use while changing my battery. I commenced with installing the new battery in the rain, with no assistance from the two salespeople.

If I had been made aware of no installers working, I would have purchased my battery from AutoZone at the other end of the shopping center.

Additonally, while searching for the eamile to submit my concerns, I discovered I could havd ordered the battery online and picked up in the store for a 20% discount. The salesperson failed to mention that as well.

After completing my installation, I observed the same salesman give the cart to an elderly gentlemen to install his new battery as well.

This is not the type of customer service I have experienced in the past at Batteries Plus and I am extrmely disappointed in the lack of customer service I have grown to expect.

William Dent
3900 Prospect Street, Williamsburg Va.
[protected]@cox.net

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sam Botros
, US
Aug 26, 2020 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Duracell battery on Feb 2020 for my BMW 740I after 3 month my battery no working even I drive my car about 3 times a week
I took my battery back to the store in San Jose Ca thy said we will charge the battery for 24 hours than 3 month later happing same thing
I asked why keep happening the said you have to charge the battery I said I drive the car 3 time a week thy said you can not use the warranty even said free replacement for 2 years even the owner of the store refused to do any thing and he did Plame me for there bad battery
This is not the type of customer service I have experienced in the past at Batteries Plus and I am extremely disappointed in the lack of customer service Its rip of first and last time I will use batteries & pulse it's not worth

Sam Botros

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M
1:53 pm EST

BatteriesPlus duracell motorcycle battery and staff

Bought Duracell motorcycle battery approx 4 months ago new with battery tender from Battery plus.
Battery went dead with battery tender connected.
Called Battery plus store
Blake advise me to check connections, fuses, and alternator.
I checked. All good. Battery dead with battery tender connected.
I took battery out. Put on another charge which showed BAD.
Took battery to Battery plus store where purchased plus battery tender.
Blake tested battery tender. Which worked fine.
Blake tested battery. Showed 2 volts.
Blake would not replace till after testing 24 to 48 hours. Then since he was off weekend some will call you.
I waited past 48 hours. Past 2 full days. Blake had battery at noon Thursday.
No one called. So sunday called at 1130. 1.5 hours after store opened.
Gentleman answered phone. Asked about battery. He stated he had battery and paperwork in front of him. I asked the status he didn't know. He would have to call me back.
5 minutes later he called. He said he tested battery. There is nothing can be done. Battery is at 1.5 volts. He said anything under 12 volts there is no replacement or warranty due to outside source.
I asked what outside source. He could not explain. Then I asked how did you test. Then he admitted not testing battery.
I asked how do you not know the inside of battery does no have a defect. He could not explain.
Asked explain outside source definition. He could not explain.
Asked so no replacement or warranty on this battery. Answer no
I request battery be held pending this complaint and investigation.
PROBLEMS:
1) Don't call the customer after 48 hour. Keep in mind battery was there at noon Thursday. I called at 1130 Sunday. They were already open for 1.5 hours
2) What is outside source?
3) If all connections, fuses, alternator, and wiring check ok plus the store checked battery tender ok. Then why is battery not replaced?
4) When I tried to call store Sunday at noon no one answered. Called 4 times?
I was trying to get gentleman name for this complaint. I guess caller I'd someone decided not to answer. Just by chance had s friend pass by sore with no customers, guy behind counter just walki g around while the 4th no answer call was made.

In all Duracell warranty does not state warranty no good under 12 volts.
The battery no taken charge is a warranty issue. The outside source is a question to be defined. I did everything request of me y store with positive results except battery.
SOLUTION:
1) Replace battery
2) Explain outside source
3)Remediate customer relations

I didn't appreciate being lied to.
Call you after 48 hrs. BS
I tested then said he didn't. BS
Battery no warranty u der 12volts BS

Battery plus has enough complaints and doesn't need another one.

I rely on Battery plus to do right

Cc:BBB
Chamber of Commerce
AMA
Motorcycle riders

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1:53 pm EDT

BatteriesPlus warranty

I bought a x2 battery from the store at 2953 cobb parkway nw kennesaw ga in 2014, i changed it under warranty in 2018, the battery went bad again. I understand that it reverts to the original purchase date. When i went in for the 2nd warranty they couldnt find me in the system, i waited and went back and then they found me but im 2 months outside of warrenty. I gave them the bad battery because they were going to exchange it, when the new battery was suspose to be here they wouldn't warranty it and they sont have my old battery to give back to me, if they would have did their job the first time it would havee been covered but amazingly they couldnt find my info until after the warranty

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2:22 pm EDT

BatteriesPlus unethical behavior by manager at time 10: 40 am (dated 10-23-2019)

10-23-2019
I went to fix the GalaxyS6 charger port which is not working after being repaired on 08-01-19 at Battery+ Bulbs. At that time while changing the port the lady breaks the screen and then Ben repaired the next day, but the port is not working. I went the next day, but Ben was not there and not even the lady who usually fix the phone. This was my fourth trip, 1st was immediately, then again after 2 days after repair. As I was busy and was not getting the time to get hold of Ben, so my next visit was on 09-06-19 at that time Matt and Jerry were there and I was told that Ben has been transferred to Pewaukee Branch.
However, Matt was helpful and considerate in listening to my problems but Jerry ( as name appeared to be) another employee, looked to computer records and first wanted to inquire from the past manager Ben Haggard (who do the repair at store #544, and now transferred to Pewaukee branch) and promised to call me back as I have my account at Battery+ Bulbs. Since I was busy and phone is essential to my communication, I did not get time to re-visit Battery + Bulbs store # 544 and continue to charge my phone through wireless device, but because this port charger is not working that hampered my data transfer to other devices from phone and also could not able to charge when GPS is in use while driving long distances or during flight.
Today I get the time in the morning and went again to the same-store where this time Jerry (sounds like his name) was the only person available at store. When I recalled him about my last visit he first denied but later on recalled but then he said "I don't know the problem of your phone" so I said but you asked me to confirm from Ben, he said yes, we tried but Ben never returned back the call. So I asked what shall I do now, Jerry response "I don't know, you can contact Ben and go to Pewaukee as I do not fix your phone and you did not come to me and I don't know". I replied I did not come to you but I come to Battery Plus as a store who provides the repair services for smartphones. Then he said "come back again", I said this is my fourth visit how long I continue to do, he said "go online and take appointment or call Ben as you have his number".
I said last time ( Sept 6th, 2019) you and Matt even told of calling me back once you will discuss with Ben as my records are stored in the program.
Again he responded, "I don't know about Matt, you can ask when he will come". To this I asked look like you do not know anything. At this he angrily shouted at me and said "get out of the store you insulted me and if you do not go then I will call the Cop". Because on Sept 6th 2019 when Matt was ready to help me it was he who distracted and avoid the warranty service by disguising and raising the question to first confirm by Ben. Now today again he refused to acknowledge and behaving unethically ( weirdly) to me, so naturally, the question came to me was that he is doing to me because of my color and race. So I asked this question that you are doing because of my race and color, he responded get out or else I will call the cop".

Later, then I contacted Ben Haggard from the parking lot who is such a nice and kind guy he immediately recalled the problem and was ready to help me, he told me that he will come at 11 AM on Thursday October 24th 2019 to same store and fix my phone.
After the call, when I was reversing my car from the parking lot I saw Jerry was smoking at the back so I stopped my car, slides my car window glass and waved him and said Ben will going to help me as he will come at South 27th St ( Store #544)to fix my phone. Again he rudely responded and threatened me by saying "if you will come back to my store again then I will throw you out of the store".
What is the battery plus policy regarding such type of behavior by an employee to its customers who come believing that they will get respect irrespective of their race and color?
According to him (Jerry) get insulted just me asking "seems like you do not know anything" but what about the continuous insulting of me and then threatened to throw me out if I visit the store again? Is it the policy of Batteries +Bulbs or it was an individual who gets triggered by seeing the non-whites brown or black people?
Since Ben has called me to fix the phone at the same store, now I am afraid of him as he threatened me, what will be my protection tomorrow (Dated 10-24-2019) at Battery + Bulbs store # 544 at 11 AM
Thanks

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9:09 am EDT
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BatteriesPlus solar battery 4 pack

Brought old battery into store. 2 young men looked at it and said they had a 4 pack of same battery. They said it would be better than battery I brought in as new batteries had longer burn time. I paid and left. Checked new batteries and found out instead of the 3.2 volt battery I brought in they have me 1.2 volt instead. THIS IS WHY I BROUGHT THE OLD BATTERY IN SO THEY COULD MATCH IT UP. Not only did they NOT MATCH it up they sold me four batteries that were wrong AND DID NOT LET ME KNOW THEY SUBSTITUTED A MUCH LESS VOLTAGE BATTERY. I LET them know this was a large solar globe. I also LET them know this was my first visit and lives an hour away from them. When I asked for my old battery back after paying for the new ones they had to dig in the trash to give me back my old one. They never asked me first of I wanted it back b5 throwing it away. I caught problem and called the store an hour after purchasing and was told by associate to try it at home and see if the 1.2 volt battery would work. Charges it up for 24 hours then turned on light and NOTHING!. Now I am stuck with these useless solar batteries and I am not driving 2 hours round trip to bring these back. I don't go to college station but maybe once every couple of months. I think yall should send me the correct 400mAg 3.2 volt, li-ion 14500 to my p.o box 85, Bedias, Texas 77831. T Haarmeyer as soon as possible so I may enjoy my gift solar globe. I am really disappointed as this was my first visit to your store A ND BECAUSE I BROUGHT THE OLD BATTERY WITH ME TO MAKE SURE THERE WAS NO MIXUP ON NEW BATTERY!

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Update by t. haarmeyer
Oct 16, 2019 9:13 am EDT

Do not post my complaint on your site as personal info is on it that I do not want published. You did not state to me when filling out form that you were going to publish it on the internet. Send message to my email confirming this!;(

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2:08 pm EDT

BatteriesPlus batteries

The batteries plus location in my area are buying batteries as scrap under the table, when calling the location and asking if they buy batteries they confirm they are by saying "Yes we buy them they are $8.00 a piece but only if we have the money in our drawer, so please call ahead and make sure we have the money" Not only are they embezzling money from the company to buy scrap batteries but they are doing so illegally according to the state board "Department of Commerce and insurance" A TN state license is required by law in order to buy any scrap metal, and they are buying scrap metals cause lead is a board controlled recycled metal.This is hurting local scrap metal recycling centers, as well hurting individuals who are mislead by batteries plus to sell illegally to them. Not only are the sellers at risk of persecution of the law, but so is this location for buying illegally and it needs to stop!

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8:39 pm EDT

BatteriesPlus I am complaining about the service and the product.

I carried the battery back to the store. It was dead. I was informed that the battery had expired. I was told there was no information in the system showing I purchased the battery from the store.
Nothing was shown about my purchased. I was told when I purchased the battery, if my receipt was lost, it would be in the system. Vicki Messick, District Manager kept talking about how the battery had expired. I assured her I know what she was saying. I was not aware of the battery expiration date. I asked her why was the information not shown. She rudely said, I am trying to get you to understand, the battery is our, but it had expire. I tried to ask her what else the store could help me with. She began to give me information, if the battery reads below 4% it is no good.
I asked her what does the policy says about what can be done for the battery. She constantly kept talking about a bunch of nothing. I kindly ask her to please stop talking and listen. As soon as I began to talk before I could finish one sentence, she insist on talking again. Too many times I asked her, if I could finish saying what I wanted to ask. I began to asked is what do you have to office me to get another battery. She rudely interrupted me again, talking about the battery expiration date, which she located on the side of the battery. She than said I could do 10%, and she was not suppose to do that. I told her she could have office me something before all of the unapproved information she was saying. I asked her about having the battery charged, she said its no use. Once again, as I started to ask her some suggestion, she started talking again about the falling below 4%. I am asking what can be done before she would even suggest assistance. Her constantly talking until she wants to stop was very unprofessional and unacceptable. They could not find any information in the system that I had purchased the battery at the store. The information was no longer in the system and now I am stuck with a dead Duracell top of the line battery. I waited until she finished talking and I asked her, do you want to repeated again what she wanted to say, after talking over me and telling me what she wanted to say before I could finish my question and concerns. Once she said no. I waited long enough to let her have her way with constantly talking.

I told her the 10% is not worth my time to get another batter and find out the same result. Unappropriated service and unprofessional service drove me to taking my battery and leaving the store. Dealing with her approach and bad behavior, I would not even received a free battery under the conditions of service I received from this store. BP #217, Hampton Virginia

My concern:
What is the warranty requirement for a battery to drop so low, other than having to to run the car every day or once a week. Is the expiration date so important even when the battery is practically new. What is the problem with trying to tell the customer what are the options, rather than saying, "I am trying to get you to understand." This was an attack on customer values. Understanding when the appropriated information is not provided, but just to give statement without substance, I have a problem with trusting the product the person is selling, when they don't even want to listen.

There was no discussion about the battery fail due to manufacturing defect during the Free Replacement Period. Perhaps this was available, if so it was never mention.

Sincere.
Dead Duracell battery
Dr. Ferguson
P.O. Box 9723
Hampton, Virginia
[protected]

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12:57 am EDT

BatteriesPlus poor management and return policy (lars is his name)

Terrible manager Lars and his employee Chris. Bought a $90 6v truck battery to see if the engine in a recently purchased old 1950 Chevy Truck would turn over. Only takes a few minutes to know. A 6v battery is rare and not something I would have sitting in my garage. I told the employee Chris, who I was buying the battery from, exactly what I was doing. Told him if it doesn't work then engine will be bad and I will need to return the battery. I specifically asked how long I have before I can return the battery. He told me 30 days. Truck engine was bad but when I took the battery back with my receipts the manager Lars told me 2 weeks only on returns. I explained everything and he said "Sorry that's the policy and it's on the receipt". I said "You don't get it and now I am out 90 dollars because your employee told me 30 days and your policy is in microprint on the back of a receipt and that's even after the sale!" I returned the next day after talking to my wife about it and sleeping on it because I felt it just wasn't fair. Lars said his employee Chris said he told me 2 weeks on returns. I said your employee is lying to save his own [censored] and I would like to speak to him. Of course he wasn't there. I then told Lars it was the very 1st time I ever bought a car battery from them and after this experience I will never purchase anything from their store again. I also told Lars that I have been buying my home alarm, security cameras, and hearing aid batteries from them for many years. I told him as a manager it did not make sense to refuse the refund in my situation knowing he is going to lose all my business yet alone telling everyone I know about my terrible experience. Lars let his immature and lacking social skills interfere with a good decision. I predict he will not be manager very long with this type of customer interaction. He doesn't get it and should not be in a leadership position, especially a store manager. DO NOT DO BUSINESS WITH THE LAKE WORTH STORE !

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8:30 pm EDT

BatteriesPlus unethical behavior, lack of professionalism, poor customer service

On 6/19/2019 I returned motorcycle battery CYLA12ABSXTA to BatteriesPlus Bulbs to Store# 468 and was serviced by Travis. I originally purchased a battery over a year ago and it eventually it died, so I returned it to the store and received a new one. The new on I received was not the correct type, so the store swapped it out for the correct one. Within days, the replacement battery would not keep a charge. I scheduled an appointment with a motorcycle mechanic who checked the charging system and wiring of my motorcycle. His testing confirmed that there was not any issues with the motorcycle and that the battery was completely dead and not holding a charge. I immediately took the battery back to Store# 468 where I had the unpleasant visit with Travis. Travis stated that he needed to charge my battery and test it before replacing it. He stated that it would take most of the day, in which I was not happy about, but I left the battery with him so he could proceed with testing. Travis contacted me about 6 1/2 hours later (approximately 4:18pm CST) and stated that the battery would not keep a charge and he will replace it, however, if the same problem occurred, he would no longer honor the warranty. I asked him if the battery came with a warranty and he said yes, I then asked him then why would the warranty not be honored? He could not answer, I then said that the battery not keeping a charge is not my fault and I am not purposely making it not charge, if anything, it is an inconvenience because I cannot ride my motorcycle, have to keep coming to his store, and paid for my bike to be checked out to find that there isn't anything wrong with my bike. I told him I was headed back to the store and I would like to see the warranty policy that states why my warranty will no longer be honored. When I arrived to the store, Travis had the new battery ready along with my receipt. On the receipt, he typed " Instructed customer that we would not be able to warranty this battery any longer if new battery comes in under the same conditions "low voltage". I asked him where in the warranty policy does it limits the amount of times a warranty can be honored, or why my warranty should not be honored? Travis flipped over the receipt and pointed to the warranty policy and said that I fall under the section of "Owner abuse or neglect". I asked him what proof or evidence he had to make that determination as the battery was never returned with and scrapes, dents, or broken parts. Travis did not have a response. I am trying to resolve this at the lowest level possible, however, I am willing to escalate if necessary. The poor customer service, false accusations of me abusing or neglecting the battery, and personal choice to not honor my warranty although the battery comes with a warranty is absolutely unacceptable. I would like to receive a phone call or email in a timely manner (5-7 business days) to address this issue and determine BatteriesPlus Bulbs course of action to resolve this issue. Again, I hope we can resolve this issue, but if I do not receive a response within 7 business days, I will have to assume that BatteriesPlus Bulbs have no interest in resolving the matter and further escalation will be needed. My contact number is 832.883.5038 and my email address is: [protected]@yahoo.com.

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12:17 pm EDT

BatteriesPlus poor service

I purchased 4 - 6 volt batteries from them in january.
Today is june 19 and 2 of them are not holding power.
I brought them back to the store to have them replaced as they were covered for 1 year.
They refused to replace them saying they were not holding enough power.

They said they would need to have 5 volts. If they did they would be working.

Stay away they are liers

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10:58 pm EDT

BatteriesPlus samsung galaxy s6 edge battery replacement

I was a walk-in customer at the Garland, TX (#408) on 6/8/19. I came in for a battery replacement on my Samsung Galaxy S6 Edge. I had previously booked a 2pm appointment on 5/23/19 via their website for the same service but called and canceled that appointment. At that time, the website prompted me for information which I provided. That information is shown below.

1. Name
2. Email Address
3. Phone Number

When I entered the store on 6/8, I requested the same battery replacement service on the S6 Edge. The employee pulled up my information based on my name and continued the intake process without speaking with me. At no point did he ask me if the phone was previously repaired by a 3rd party or if it was refurbished; however, my Device Information intake paperwork was entered as I had answered "No". I am the original owner of the phone so it was not refurbished. I'm sure if you request John Staples (manager/owner) to review the security footage for 5:15pm on 6/8, he would see that his employee never asked me anything about the phone as the only discussion we had ended once he found my information in the system.

I received a phone call from John Staples on 6/10 around 11:15am. I explained on the phone what had occurred. He asked me to bring the phone in to discuss the issue in person and see if there was anything that could be done to repair it. We agreed to meet at 7pm, I arrived at 6:45pm and was immediately told by the owner John that because my phone was a Sprint phone currently activated with T-Mobile service that the phone was unstable. At no point was I asked during the intake process any questions that would've led me to believe my phones previous network or repair history could cause anything to go wrong with a battery replacement. If I had known that was going to cause an issue and make the phone inoperable I never would've changed the battery (the OEM battery worked fine but didn't hold a charge for more than 18 hours). John was very accusing and told me that I had to have answered the questions if the information was entered into the computer. He told me that if they had my name, phone number and email that his technician must have spoken to me and asked me the questions on the Device Information section. This is completely false; my information pulled up based on what I had entered into their website. During the course of our conversation John never stated that he asked his employee or did any investigation to confirm if his employee had actually followed protocol during intake of the phone. I explained to him that I had originally made an appointment online which is how his employee got the information (listed above). He continued to state that his employee must have asked me or else it wouldn't have been in the system.

During the battery replacement something went wrong and now the phone will not remain on; it continues to restart, overheats and doesnt hold a charge. When I was initially given the phone back on 6/8 around 6:45pm I noticed the issue almost immediately because the phone shut off and restarted while I waited in line (video footage should show this as well). At that point the employees stated that the phone must have been doing that when it was brought in and that it didn't have a mobile signal before it was worked on. Again if the video footage is reviewed it will show the intake technician entered information into the phone (I know this because whatever was done caused it to make an audible beeping noise) which means it was functional and was able to stay on. The technicians said that the battery might be faulty and said he would replace the battery again and I returned to the store to pick up the phone on 6/9 at 11am. I was given the phone and shown that it stopped turning off and restarting. I signed the paperwork and headed to Tmobile to have them explain why I was no longer getting a mobile signal (I thought it might have been the SIM card was damaged). While at T-Mobile the phone got very hot and started turned off again. I called the Garland store and I requested my original battery back. I then went to another Batteries Plus location in Plano, Texas on to request them to put my original OEM battery back inside because I didn't trust the workmanship of the Garland location. The technician at the Plano, TX location stated that it's possible that the previous technician had "fried the motherboard" inadvertantly which could be causing some of the issues I was experiencing. I want to state that the customer service I received in Plano was very pleasant. I explained to them what happened and they reinstalled the OEM battery free of charge.

I've received nothing but accusatory questions at the Garland location from the staff to the store owner from the moment I stated that the phone was having issues.

I was having the battery replaced to send the phone with my 11 year old son who is taking a trip to Indiana for the summer. I have proof of purchase within the last 30 days of T-Mobile (3-month pre-paid cellular service), Cellular Zone receipt (screen replacement) and Amazon case purchase. None of that would have been necessary for a phone that was inoperable. I also can show the mobile service use history from T-Mobile showing that the phone was 100% operable and in-service on their network prior to me entering the Garland store location on 6/8.

I would hope the attitudes and customer service of the employees and manager at the Garland location doesn't reflect the values of Batteries Plus. I asked John Staples who he reports to so that I could reach out to them and he answered that "he doesnt report to anyone because he owns the store". I understand that Batteries Plus is a franchise with independent owner/operators but each store is still a reflection of your corporation as a whole and the way I was treated was deplorable.

If there are issues with people falsifying intake information or employees answering on the customers behalf, customers should be asked to initial next to their answers on the printed form. I would've immediately noticed that the "Repair Previously Attempted by 3rd Party" selection stated "No". I had the screen replaced on 5/22/19.

I have received a full refund but will ultimately lose money because I will be purchasing another phone to send my son for use this summer as that need didn't go away with the damage that my phone incurred.

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1:24 pm EDT

BatteriesPlus duracell ultra warranty not honored.

I purchased a Duracell Ultra Platinum AGM in 2018, the battery drained after cold winter night, Battery Plus charged the battery and informed the battery was okay. The next cold winter night the battery drained again. The Battery Plus - Temecula, wouldn't honor the 4-year warranty and indicated it was a car problem. So I brought the car to the location: Alternator, Starter, and electrical system all checked out okay. Took the vehicle to local manufacturer service dealer - car checked out okay. Battery Plus - Temecula refused to honor warranty - this is a breach of contract to take an action that violated the battery manufacturer warranty and store policy. I'm reaching out to Battery Plus initially to refund the cost of the battery; however, further actions are likely.

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1:22 pm EDT

BatteriesPlus repair cost of google pixel 2

Batteries plus website allows for scheduling an appointment for phone repairs. The website, for my model phone, offered between a pixel and pixel xl. My phone is a pixel2 so I selected pixel. I was given a cost of $129 and with the coupon would get an additional $10 off. I then called the local store to make sure that the pixel 2 would be repaired for the $129 and was told yes.

I then went to store on my scheduled day, today, and was told it was going to cost $199 because it was a pixel 2. No one in the store ever said I was told the $129 price.

Obviously I did not leave my phone and doubt that I would seriously consider going to this store again.

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10:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BatteriesPlus misleading sale online

[protected]@yahoo.com
[protected]
Order Number: EC0022504828.

Buy the Duracell Ultra High Capacity Battery for Acer Aspire 5415 "COM 12594"
ONLINE. . I went to the store in Hatillo Puerto Rico to pick up the bartery the store manager gave me a basic brand battery in a old packaging, to claim that the battery I bought online was another and that even the box was already erasing the sun that I caught said I was having problems with the shipments, which ordered that it took to arrive on March 15, 2019. call the store in Bayamon Puerto Rico and explain to me that if the manager of Hatillo yesterday picked up that basic battery. Who is lying to me? Pay for a product and are not serious in online sales?

You sell merchandise online and sell the old things to the customer and the ones you want in the stores.

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12:59 pm EST

BatteriesPlus truck battery

I bought the best, highest cca battery they sell on 01/04/17 on 01/31/19 will not charge full they took it out of the truck and charged it and it would not fully charge but they would not warranty it! So i'm let with a junk battery last battery they will every sell me, I went straight to oriellys and bought a new one, do not buy from battiers plus!

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1:40 pm EST

BatteriesPlus batteries not received

I did not receive the product I ordered but was charged for it.

I ordered 2, Ni-MH SC3600mAh(8) 3.6V, with 3 green wrapped batteries with a black and red wire coming out of the side top, back in October. The charge hit my credit card for $48.51, on 10-30-2018, but I have never received the batteries.

Can you check to see if they were ever shipped?
Please look into this matter asap.
Thank you,
[protected]@pammcclurg.com

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12:53 pm EST

BatteriesPlus battery for iphone 5, to store# 058, sebring florida order# 0a3012507

Brought iPhone to store, told them battery only lasted one day. they replaced battery
As I was leaving store I noticed that the charge was the same ( 12%-15%) when I brought it in originally. When back in store, they could not explain why. Went home, charged the phone that night, battery only lasted one day.
Went back to the store 4 days latter after experiencing the same problem. They then told me that, that was normal for that iPhone and I should charge it every night.

Why would they replace the old battery if the new one would not perform any better?
I do not know if they even replaced the battery or they are BS ing me with the capabilities of the new battery. Why would they replace it in the first place?
I would request a refund.

David Stoddart
[protected]

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1:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BatteriesPlus Galaxy S6 cell phone damage

I had a battery replaced on my Galaxy S6 on September 15 at your store on Greenfield and Highway 100. A few weeks after replacement, battery was not holding a charge for more than a few hours. One day, the battery charging icon appeared on the screen but it was not charging. I took it back to store and they agreed to replace the replacement. 30 minutes after taking phone, the guy said it was not the battery but that phone was a "brick." The screen was black and the phone was felt warm. This was not the case when I brought it in. I was told he didn't know what happened and to take phone to Sprint. Sprint would not look at phone because Batteries Plus has serviced it. Was told to take back to them. Took to another BP store and was told to return to original store and that it needed to be sent to Hartland store. Manager kept phone for over a week and after repeated visits and calls, refused to repair. Stated that battery replacement didn't cause problem. I need the information on the phone but can't turn it on.
Marilyn Wilson

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