Menu
Baton Rouge Water Company
Baton Rouge Water Company Customer Service Phone, Email, Contacts

Baton Rouge Water Company
reviews & complaints

www.brwater.com
www.brwater.com

Learn how the rating is calculated

1.2 18 Reviews

Baton Rouge Water Company Complaints Summary

1 Resolved
17 Unresolved
Our verdict: If considering services from Baton Rouge Water Company with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Baton Rouge Water Company has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Baton Rouge Water Company. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Baton Rouge Water Company reviews & complaints 18

Sort by:

Newest Baton Rouge Water Company reviews & complaints

ComplaintsBoard
A
11:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Baton Rouge Water Company - My november bill

Today is December 5th. Also the day I spoke to Customer Service three times about the same matter. I received my November bill on December 4th which contained a past due of 214.82 which would need to be paid by December 11th to avoid disconnection of service. I was confused about this because the last bill I received was for 50.00 plus change, which I paid...

Read full review of Baton Rouge Water Company
ComplaintsBoard
J
9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Baton Rouge Water Company Water company

Upon me leaving to take care of my 72 old mother which is sick with stage four cancer.I allowed my daughter to leave here in which she were responsible for paying the utilities. Upon moving back. I returned to a water bill for over $900 In which I have to pay over $800 for them not to disconnect my water because she had several returned payments I was not aware of. Because I just returned two days ago. I was told a supervisor would call me back and have never received any calls.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
D
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Baton Rouge Water Company - Payment not received

Reading the reviews for BR Water Co. was actually validating because I was losing my mind trying to navigate the system of simply paying my bill. I just now got an email that my automatic payment did not go through on my one account but did on my other account. Now I have to make the decision to pay the convenience fee by calling with a credit card or go...

View 0 more photos
Read full review of Baton Rouge Water Company

Is Baton Rouge Water Company legit?

Our verdict: Complaints Board's thorough examination reveals Baton Rouge Water Company as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Baton Rouge Water Company stands out for its commitment to quality and security. Clients considering Baton Rouge Water Company should delve into its customer service record to gauge compatibility with their expectations.

Baton Rouge Water Company earns 91% level of Trustworthiness

Perfect Trust Endorsement: Baton Rouge Water Company achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Baton Rouge Water Company. The company provides a physical address, 7 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Baton Rouge Water Company has claimed the domain name for brwater.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Brwater.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brwater.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Baton Rouge Water Company has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 18 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Baton Rouge Water Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
T
10:04 am EDT

Baton Rouge Water Company My Sewer Bill

For the last 3 months, my sewer usage has been at 1670 cubic feet and my water usage has been at 300 cubic feet or less.

I've called the water company 3 months in a row and have been lied to.

They said they would fix the sewer cubic feet and give me a credit.

None of this was done.

I'm tired of calling them and getting lied to and nobody is investigating this bill.

Desired outcome: I need a refund, and my bill investigated.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
J
12:50 pm EDT

Baton Rouge Water Company Water emergency that affected property water line

On the evening of November 2nd 2022 around 9:30 PM we noticed that the sewer across the street from our address (9735 Regency Drive) had a massive amount of water imploding into the street. The sidewalk in front of our home was also gathering water, as well as the top of our driveway. I called the local police and requested that they call someone to come out. The water was flowing constantly flooding the street for almost 2 hours. About 20 minutes after the first truck arrived, the work trucks came out and started flagging and digging. They flagged our side of the street near our meter and across the street where the sewer was releasing water. The water in our home was turned off throughout the night as they worked. The following morning when I left at 6:35 am the workers were wrapping up. When I returned home, somewhere between 7-8 am the water in our home was back on and we could hear water flowing heavily on the side of our home.. We grabbed the attention of One of the city workers who was still on the street and he advised that we call a plumber. In disagreement we asked why because they were currently handling the water issue. We were told that because it was on our property it was not the city's responsibility. I called the city emergency line and requested that someone come out and shared I was told by a city employee I needed to call a plumber, the agent on the phone agreed with me stating the city should have a look at it and she would send someone out. After waiting almost an hour, our yard was filling with water, and no one had arrived yet. I had my father request one of the city workers turn our water back off until someone arrived to keep our yard and home from flooding. I called the city back for an update. I recieved a different agent who told me that the city had no part in what was taking place on our property, if the water stopped backing up in our yard when the water was turned off then "common sense" will tell them it's a problem on our property and not with the water line that the city repaired, she said the workers would not come to our property once they knew it stopped when he turned off the water. I was to call a plumber and the city would not be doing anything to fix the problem. I pleaded, stating that we had zero issues before the water emergency took place. Also letting her know the city dug across from us and behind us on the opposite street and we were center of both digs. It meant nothing. She remained adamant that the city was not responsible. I then stated to her that we had the water turned off so what's gonna happen with us getting our water turned back on if they weren't gon to fix the problem she said once the plumber repairs it we will turn your water back on. Leaving us with all responsibility. We had to pay a plumber to come out to dig in our ground and say that our pipes were damaged and excessive water pressure could have very well caused the problem. They suggested we replace the entire line all the way from the house line to the water line in the street, andvquited us $3500. We had ti give them $600 that day! It is unfair for us (tax payers) to have to pay out of pocket for a city street water rupture that caused issues on our property. We have been without water for 3 days as of today, and now fear that the city will charge us for the increase that may appear on our bill for the water rushing from our pipes throughout the morning. The city should take responsibility and fix the issue, and dare not charge us for the excessive running water.

Desired outcome: I would like for the city to repair our plumbing line, reimburse us for the money that we paid to a plumber, and credit our account for the excessive water that ran from our line throughout the time of the incident.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
R
7:59 pm EDT

Baton Rouge Water Company Billing, EBR water co.

Water was turned off in Sept. Called customer service & was told the water had been turned off in July, & that I had turned it back on. So they pulled the meter & replaced it with a damper proof meter. Until then my water never had been turned off. Since I was having my bill automatically payed on smart bill, I never noticed any problem. I can’t say with certainty to y the water was on when they came out n Sept. Perhaps it was human error, but I can say, with certainty, that I, r anyone else here, had ever touched that meter, & that our water service had never stopped. Maybe the valve was old & faulty & it never completely stopped the water from flowing. Check any of my other bills & u will find they r all paid on time, everything set up on automatic payment service. I’m honest, & I don’t cheat. I haven’t any reason to start now. If I was, there’s no way I’d turn the water back on during daytime.So, after paying in full, up to date to get the service back on, that very next day, with a 0 meter reading, I’m charged a tampering fee. When I call to pay I’m told I owe nothing, there’s a 0 balance due. Even on smart view, the same, 0 balance. Now on the Oct bill it’s back, showing a past due amount of $50 for meter dampening. Also, if this isn’t enough, the meter readings for the Oct 06 reading were calculated wrong. It reads, Current 905, previous 899, usage diff of 12. This is a difference of 6, not 12. I feel I’m either being targeted for no reason, r this was an honest mistake, that no one wants to take blame for. I’m willing to swallow my pride, with unjustly being called a thief, but be aware, I’m not willing to continually be taken advantage of.

Desired outcome: Correct & adjust the Oct 06 reading date’s bill, current & previous usage difference, from 12 to 6. Credit it to next bill. Continue doing bus. as we’ve been doing for the past 20 years.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
S
5:04 pm EDT

Baton Rouge Water Company Customer Service

Your staff is extremely rude and disrespectful and treat people like dirt, I have called several times to have a bill sent to me and they have not done it so each month my service is being disconnected for less than 100 dollars so I am convinced this is a personal issue with the people that work there. My most recent encounter being with someone named Cindi who lied about a service order being issued Mona is the only person there that treats people with respect Tanya the manager is awful.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
S
11:43 pm EDT

Baton Rouge Water Company Being cut off

Just thought out they cut my water off they said my bill was 211 but I have recently made a payment for $71 and then another payment for $60 only old $34 but then had to pay $98 for my words when you cut back on that day with my water still didn't get cut on and somehow they still saying I owe $95 after I made a payment of 73 a volume of 60 and then another payment of $94 and then says I have to pay the other $95 before the 9th and I might have a new bill on the 19th and somehow they can't see the $60 payment but yet I have it on my bank statement I paid off before 3 p.m. it is now 10:40 p.m. that night she told me my daughter will be back on by 8 p.m. and if they don't have water

Desired outcome: To be refunded for the connection fee in the old Malabar that was too long because I paid my bill

Read full review of Baton Rouge Water Company
View 0 more photos
Hide full review
ComplaintsBoard
B
6:41 pm EDT

Baton Rouge Water Company Water service man

The guy who serviced me today had a real nasty attitude! He was very rude and cocky! I was only inquiring about what was going on. Turns out I forgot to pay my bill but he didn't have to be so rude about it. I never want to be serviced by him again! I wouldn't recommend his services to my worst enemy! I'm in total disbelief of what happened today. Real nasty attitude! Tall african american guy, truck number 54. He needs to some serious hospitality lessons! This is clearly not the job for him!.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
M
10:43 am EST

Baton Rouge Water Company Water leak

I called about a water leak at Simplex and Monarch Ave. A crew came out several weeks ago and repaired it but it is leaking again. They need to get a crew out here and repair the leak. I have called several times about this matter but, no one has showed up the fix the problem. I have not even seen anyone to come out and look at the problem. It should not take this long to get someone out here.

Desired outcome: The leak need to be fix right this time.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
J
7:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Baton Rouge Water Company Water service

Bill was paid on 11/162020. Ending balance is
$2.13. On 12/2/2020 water was disconnected and meter pulled at 445 pm. Called at 447 pm to see why water was shut off. Was told have a past due of $183.29. From where? I have a copy of every bill starting in 12/2019 . Your numbers don't add up. You are screwing customers out of alot of money. Wad told would cost me $206.98 to reconnect. Didn't have my debit card with me, called at 613 pm and was told it would be 256.98. 100.00 extra to reconnect water? Really thats excessive. So right now I'm home with 4 sick kids and no water because you have cut it off for a 2.13 balance. Its [censored] and the 3 people I have talked to cant explain a damn thing. Hope yall sleep well. I would suggest I get a call from a manager first thing in the morning to resolve this issue. I have been have issues with this company since 2005.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
B
10:08 am EST

Baton Rouge Water Company Customer service and charges

I was cut off and had to pay around 350 dollars about 2 months ago to get my services restored and was not advised that I was being put on a payment plan or that I had any extra fees. I was cut off again earlier this month and told that I now have to pay more than 650 dollars to get my services restored. I do not use 650 dollars worth of water and was not told that I was being put on a payment plan. This is very unfair and I would like the opportunity to get my services restored at a reasonable price.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
W
1:29 pm EDT

Baton Rouge Water Company They want me to pay for someone else bill

I had just moved in 1324 progress street baton rouge Louisiana 70802 they want me to pay for someone else bill that I don't know they want want tell me who stayed here before I have to pay there bill before I get my water on and I feel like that's wrong. I have not been staying at 1324 progress street in no April the girl at water company said I was I know were I staying I just moved in there in September 8, 2020

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
G
4:46 pm EDT

Baton Rouge Water Company Complaint

I came into the office on Goodwood June 1, 2019 with a concern about my bill and an un authortried activity on my check. When I tried to explain my concern to the clerk, she became aggravated. For example, she asked me, " What service are you paying for? I hesitated and did not seem to give her the answer for which she expected. When I replied, "The same service I have been paying for over 30 years. " I clearly did not understand how to answer. It was not so much what she said, but the manner in which she said it., "That's not what I asked you." Her tone was sharply brutal. I then asked if I could speak with someone in the office. She told me to take a seat. I waited a while. Then I got back in line. I was called to a different window. I asked if anyone had been made aware that I was waiting because I had a doctor's appointment. I explained my concern to that clerk. She looked at my bill and said that I needed to go to sewer and garbage to get the problem fixed. I said to her that I went there on Laural Street first. They sent me to Baton Rouge Water explaining that they did the set-up of my bill.

I further explained that I needed to bring to someone's attention that a fradulent act had been committed on a check I gave to Baton Rouge Water Company. I did not notice the difference that the amounI I wrote on my check was different from the amount on the receipt I was given. I wrote the check for the amount the clerk told me which was $50.00. She gave me a receipt for $60.00. Consequently, someone chanded the amount on my check. This clerk said to me, " well you look like you are thorough, you could have changed the amount. My bank advised me to inform you that you have an employee committing fraud. I would like for someone in authority to contact me by email to discuss theis matter further. I believe that the elderly customer and all customers should be treated with the respect. My email address is [protected]@aol.com.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
J
7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Baton Rouge Water Company ongoing water leak

There is a water leak on Henderson Lane in Ascension parish. This leak has been ongoing for close to a year. It is a small leak and keeps the ditch in front of my house saturated with water to the point that it can not be mowed with a riding or push mower. The ground is saturated to the point that while walking through the ditch while trying to cut it with a weed eater, I sink in the mud 6 to 8 inches. I have reported the leak 5 times. The first customer service rep. told me she would enter a work order to have it repaired. After 3 months passed and no repair, I called again. This time I was told that since I was not the property owner of the physical leak location that they could not fix the leak. I then talked to the property owner who told me that she has complained to Ascension Water several times and has been told that this is a low priority. The third time I called the CSR again told me she would enter a work order. The forth call, the CSR told me that he would enter another work order and assured me that it would be repaired within 3 weeks. Two months pass with no repair. The fifth call the CSR told me that she would not enter a work order and actually hung up on me during the call. The next course of action will be to seek legal action to force the repair.

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
R
7:48 pm EST

Baton Rouge Water Company Water main Leak

Dear Officials,

Around January 14th I placed a call to the water company of Baton Rouge about a water stream leak coming from their water main. A week later I placed a follow up call, because no one came out.

Around a week later someone came out but acted unconcerned about the problem. He simply said that you should get a plumber, even though the leak was gushing out of the Baton Rouge water main.

Today February first, I slipped, when crossing the stream of water which runs right in front of my home. Luckily I regained my balance or I would have had a serious injury, being a senior citizen on disability with sever knee problems.

I am considering legal action as a result of the water companies apparent dis-regard of this hazardous issue. Children frequently play on this street, but the flow of water runs down the entire street, it creates a breeding ground for mosquitoes.

This is a situation that is urgent and can't wait to be addressed at the water companies leisure.

Do to the fact that this leak is not in one of the more affluent neighborhoods, I feel that this matter is being completely ignored.

I would appreciate any help that you can provide in this matter.

Sincerely,
Kenneth Golden

Read full review of Baton Rouge Water Company
Hide full review
ComplaintsBoard
S
8:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Baton Rouge Water Company Billing Practices

Baton Rouge Water Company has recently implemented an PDF based online payment method. Upon receiving my second online bill through email marked " Utility Payment Processing " I payed my bill. On March 7th my utilities were disconnected while I was out of town. Upon Returning March 11th, I inquired with Baton Rouge Water about the billing issue, I was informed that they had only started the billing method in March, so I was mistaken in receiving a bill from them. After verifying that I had in fact received three bills prior from them, they regrettably informed me that if I hadn't received a confirmation email, they don't know how I thought the bill had been paid. After explaining that having only paid the bill once through the system, and there having been no clear indication that I should have received a confirmation email, it would be ignorant to expect me to assume it. After they explain to me that even with that information there was nothing they could do, all I requested was that I could make a complaint so that the next person who called with the same complaint wouldn't hear the line " We've never had this issue before ".

Baton Rouge Water Company is a billing company for the city, thanks to our deregulated utilities markets we have to deal with privately owned companies when we should be dealing with someone we could hold accountable... Next our public health care options will be privately owned. Disgusting.

Read full review of Baton Rouge Water Company
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
1:34 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Baton Rouge Water Company - Customer Service

Anyone who lives in Baton Rouge knows how inflexible our water company is. Forget about getting an extension, and if you are young and just starting out, i.e. no credit to speak of, you can expect to pay up to $150.00 for your water service deposit. If you are lucky enough to actually get service, you WILL be subjected to some of the rudest women in Baton...

Read full review of Baton Rouge Water Company and 6 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Baton Rouge Water Company customer service

Phone numbers

+1 (225) 928-1000 +1 (225) 925-2011 More phone numbers

Website

www.brwater.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Baton Rouge Water Company?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Baton Rouge Water Company Customer Service. Initial Baton Rouge Water Company complaints should be directed to their team directly. You can find contact details for Baton Rouge Water Company above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Baton Rouge Water Company. Discuss the issues you have had with Baton Rouge Water Company and work with their customer service team to find a resolution.