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1.0 106 Reviews

Bartleby.com Complaints Summary

0 Resolved
105 Unresolved
Our verdict: Engaging with Bartleby.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Bartleby.com reviews & complaints 106

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A
7:40 am EDT

Bartleby.com tutoring

I am a freshman at reading area community college So the when I went to buy my books before the Monday when I start classes the lady at the book store asked if I would like to get tutoring, I wasn't sure but I said yes and since that day August 23 2019 I haven't used Bartleby services abut last weekend they took $9.99 off my card even though I have never even made an account with them . this is not right and I would like a refund

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5:07 pm EDT

Bartleby.com bartleby.com stole my essay

Today I was updating my google alerts when I got one about an essay I had written in 9th grade on this site called Bartleby. I had never even heard of it before and yet I find my essay on women in Athens vs. Sparta. Literally had my name, high school, teacher's name, and course all in the header. So naturally I want to investigate and click "show more" and it wants me to sign up and enter a credit card number! To view my OWN work! And it wasn't even that good of an essay (like I said, I wrote it as a freshman in high school) so I wouldn't trust any of the content on that site. This company (owned by Barnes & Noble) is charging people money to view MY work without my knowledge or consent. Absolutely outrageous. Stay away from Bartleby.

Also, I would provide a picture, but like I said, the header of my essay included some of my personal info.

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8:25 pm EDT
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Bartleby.com bartleby software - unethical

This company is horrible. I tried the product for less than 15 minutes, it didn't work and I wanted my money back. They fought me tooth and nail before they finally credited me back my money. I assume that they feel 9.99 isn't worth the fight - and normally it isn't, however if they weren't so rude, I probably would have let it go and just moved on. They are playing the odds that people will not fight back for 9.99 for a product that doesn't work. I should have read the reviews first - my fault on not checking them out first.

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3:46 pm EDT
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Bartleby.com charging my card without authorization

My name is Samantha and I just noticed that my credit card has been charged 9.99$ for the past few months and I would like the money refunded back. I have not ever used bartleby.com before and I don't know how the charges occurred.
There was a charge on August 15, July 15, June 15, May 15, April 15, March 15
I don't know what Bartleby is and I would like this resolved immediately.
that card that has been charged is 1636

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1:39 am EDT

Bartleby.com bartleby student success

I have multiple (6 in all totaling $59.94) unathorized $9.99 transactions on my account from this company. I've never used this service and I need my money refunded as soon as possible. Each charge was on the 13th of each month beginning in February. The last 4 digits of the card being charged is 1592. THe picture depicts the explation of the charges that I recieved.

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10:48 am EDT

Bartleby.com student success

Stop charging my account ending 8970 Visa card for services which I have not used.
my Account was charge again in 05/04/19;06/04/19 & 07/04/19;

Refund my account for each month charged for 9.99 x 3 = 29.97 the credit card company will reserves these charges .
Stop charging my account for services I have not used. Note I am not in school at UHD.

Cynthia Gbadebo
[protected]@gmail.com

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12:08 am EDT

Bartleby.com online book

This web site is taking money from my bank account for the last few months and I did not agree to this. I would like a refund. I have not used your services nor do I plan too! Please return my funds. I would appreciate a live operater to help me at this point. I have sent emails and you continue to take money from my account. Please give excellent service and call me back [protected]

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A
11:12 pm EDT

Bartleby.com refund

This website is completely trash! I cancelled my subscription weeks ago and yet I was charged 2 times for something I cancelled. I reached out to them via email and received no reply but yet they are still taking money out of my account! This is ridiculous! I am paying for something I don't use. I need my money back for both payments and they do not answer their email, nor do they have a phone number! This is crazy and needs to be fixed ASAP!

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10:58 pm EDT

Bartleby.com unsubscribe

I am trying to cancel a subscription that has been appearing on my credit union report. I finally found out that it was added when my son purchased textbooks. You do not have a phone number and I have just spent 20 minutes on all of your websites trying to find a place to unsubscribe.

If I do not receive an email from you within 24 hours, I will call my Credit Union and report this charge as fraud.

Name on Charge: L Eileen Riddle, Michael R Riddle
CBC Federal Credit Union, $9.99 per month.
Account # [protected] WHEV7E82X

Our email is [protected]@roadrunner.com

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1:40 am EDT

Bartleby.com writing & their "payment plan"

I was supposed to have a low cost plan until the very end of the month but once I signed up and everything, I was charged almost $60 for looking at an essay. I'm pretty mad to say the least seeing as i'm a broke high school student; but yk, its chill apparently, definitely doesn't make me want to cry because now i'm even more broke and the bartleby writing site doesn't have a lot of functionality for your account settings etc., so I cancelled my account immediately, hoping i'd be able to find something on their main site to help with what just happened but I suppose not and now I get to finish writing my paper and try to find other resources that aren't plagiarized and $60.

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10:17 am EDT
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Bartleby.com about the plan

I opened a account with you guys for the 2 dollars for 2 days and you guys are charging me 59.85 dollars for what. If I knew I had to pay 59.85 dollars for opening an with account with you guys I wouldn't have done it. But you guys are recking people off with all that charges. But I'm asking if you guys can fix my charges because it's wrong and I want you guys to put my money back into my account. Neisy rodrigues

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11:12 am EDT

Bartleby.com online service

I was signed up for this service whenever I purchased an online book through texas tech b&n store. I guess I didn't uncheck a preselected a box during checkout. After failing for the 3rd time to get them to stop drafting my account, I have shut down my debit card. I am not sure why b & n would associate with this company. Also, they do not offer a customer service phone number.

So chegg it is! Barnes and noble just lost my business as well.

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3:22 pm EDT
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Bartleby.com I have no clue why this is showing on my bill

This is the second or third time that Bartleby has shown up on my bill and when I bought my textbook I told the cashier that I did not want this service I don't know if he heard me or not but I need this resolved soon. What I need is for you to cancel this service since I never used or asked for it, and if possible I'd like to be reimbursed the $9.99 a month that your company has been charging me.

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T
7:46 am EDT

Bartleby.com bartleby services

Im only interested in the first month service as it turns out I dont want the services subscription I dont want whats offered on the site, I was charged 18$ on 4/21 extending services I dont want. I want my refund, bartlebys customer service un enrolled me for the month they charged for and never refunded me. Their disadvantaging consumers with bad customer service

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11:18 am EDT

Bartleby.com registration fee

I have an unauthorized transaction from this website. I never subscribed to this website, but I was charged a subscription fee of $9.99 the morning of March 27 and didn't even receive an email for confirmation of the payment. Please refund the money and cancel my subscription, I am not even in school so I would never use this website. Thank you so much.

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6:21 pm EST
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Bartleby.com fraud didn’t use it for the essay i’m 30 years old

I just checked my email and boom it said someone charged me ! Used my email address and everything please refund the money back I'm 30 and I wouldn't even need it and i just checked my email and saw all this someone even purchased $500 for markup that I didn't even need ? Please I really would use the money for something more important then essay app I'll nevrt need

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Update by Milenaaa Nina
Jan 21, 2019 6:22 pm EST

Glendale California not AZ

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N
8:33 am EST
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Bartleby.com my card was charged $59.85

My card was recently stolen and someone used my information to purchase something on your website (bartleby.com) for $59.85 which I did not approve! It's a cash app card not a regular banking card so I can't just call my bank to get my money back. I was told to contact you guys for my refund! Please give me a call back at [protected] or email at [protected]@yahoo.com asap! I really need my money back and need someone to contact me with answers asap! Please and thank you!

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12:41 pm EST
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Bartleby.com membership

On January 13, 2019, I have encountered an unauthorized charge from your site since September of 2018. I do not have an account with your company. I would appreciate having all of the money your company took, to be refunded back to me. Also, would be appreciated to have this unauthorized charge not occur again. I currently do not have an account or anything with your company.

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4:40 pm EST
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Bartleby.com wrongly charged £59.85

This evening I set up an account with you thinking it was free and picked a plan for £59.85 for 3 months membership. I thought the first trial was free so once I realised it wasn't I cancelled straight away. Hopefully you will be able to see this. I haven't used any of your resources and was only a member for an extremely short period of time but from an email you sent me it informed me that I was still going to be charged £59.85. Please could you advise me that this will not be the case. I am sorry for any inconvenience I have caused.
Thank you for your cooperation,
Kind regards,

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2:03 pm EST
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Bartleby.com automatic deduction of my money

I just took the subscription for 3 months and you deducted 59.85 dollars for next three months.You didnt inform me about my permission if i want to renew it for next 3 months.I want my money back.I dont have the notes for the next semester so i don't want to use it.I forgot to cancel the agreement for next 3 months.Please refund my money and cancel my subscription.I will be thankful.

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Bartleby.com Customer Reviews Overview

Bartleby.com is an online platform offering a range of educational resources to students and professionals. Their services include access to textbooks, homework help, and writing tools designed to assist with research, comprehension, and citation. Users can find solutions to academic questions and receive step-by-step explanations in various subjects. Bartleby.com aims to provide support for learners seeking to enhance their understanding and improve their academic performance. The platform is subscription-based, with various plans tailored to meet different user needs.

Bartleby.com In-depth Review

In summary, Bartleby.com is a comprehensive educational platform that provides a variety of learning resources and homework assistance. It is particularly useful for students seeking help with their studies. While the site offers a range of services, it is important to consider factors such as the quality of content, user interface, pricing, and customer support before subscribing.

1. Overview of Bartleby.com

Bartleby.com is an online platform offering extensive educational resources to students. It includes study guides, textbook solutions, and expert Q&A which can be very helpful for completing homework and understanding complex subjects.

2. Range of Services Offered

The services provided by Bartleby.com are quite diverse. They have a large library of textbook solutions and also offer expert help where students can ask specific questions and receive detailed answers.

3. Quality of Content

The quality of content on Bartleby.com is generally good. Textbook solutions are comprehensive, and the expert answers are informative and well-explained, which can be very beneficial for learning.

4. User Interface and Accessibility

The user interface of Bartleby.com is clean and straightforward, making it easy to navigate. Accessibility is good, with resources organized in a way that makes them easy to find.

5. Subscription Options and Pricing

Bartleby.com offers subscription-based access to its services. The pricing is competitive, but users should evaluate if the cost is worth the benefits based on their individual needs.

6. Customer Support and Service

Customer support is an important aspect of any service. Bartleby.com provides customer service, but the responsiveness and effectiveness may vary.

7. Expertise and Qualifications of Tutors

The tutors on Bartleby.com are knowledgeable and qualified. They come from various academic backgrounds, ensuring a wide range of subjects is covered.

8. Turnaround Time and Efficiency

Turnaround time for receiving answers from experts is generally efficient, which is crucial for students who are often working against deadlines.

9. Accuracy and Reliability of Answers

The accuracy and reliability of answers on Bartleby.com are generally high, making it a trustworthy resource for students.

10. Additional Features and Resources

Bartleby.com also offers additional resources such as writing tools and plagiarism checks, which can be very useful for students working on essays and research papers.

11. Mobile App Usability

The mobile app for Bartleby.com enhances usability, allowing students to access services on-the-go. The app is user-friendly and maintains the functionality of the main website.

12. User Reviews and Testimonials

User reviews and testimonials for Bartleby.com are mixed. Some users praise the service for its helpfulness, while others have had less satisfactory experiences.

13. Comparison with Competing Services

When compared to competing services, Bartleby.com holds its own in terms of the range of services and the quality of content. However, users should compare specific features and pricing to find the best fit for their needs.

14. Security and Privacy Policies

Bartleby.com takes user security and privacy seriously, with policies in place to protect personal information. However, users should always review these policies themselves to ensure their comfort with the terms.

15. Refund and Cancellation Policy

The refund and cancellation policy of Bartleby.com is in place, but users should understand the terms before subscribing, as there may be conditions for eligibility.

16. Recommendations for Specific User Groups (Students, Educators, etc.)

Bartleby.com is highly recommended for students who need extra help with their studies. Educators may also find the resources useful as supplementary teaching tools.

17. Conclusion and Overall Rating

In conclusion, Bartleby.com is a valuable resource for students seeking academic assistance. The overall rating would be positive, with the caveat that users should consider their specific needs and the cost-to-benefit ratio of the services offered.

How to file a complaint about Bartleby.com?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create a new one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Bartleby.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Bartleby.com.
- Include key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Bartleby.com on ComplaintsBoard.com.

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