Barns.com reviews & complaints 4
Keywords
down payment order phone calls credit manager paperwork plans property salesman company credit card company customer service manager deliver deposit documentation drawings error fraud ignore inquiriesNewest Barns.com reviews & complaints
they took my money and ran
I have been waiting for over a year for my shop door they are extremely rude and unprofessional. every time I call I get the same answer "we will call you 3 days in advance" after well over a year I asked for a refund and was told they don't give refunds even though they didn't do anything. SHAME ON YOU GUYS
Desired outcome: I want my door or my money
carport-barn
Beware This Company!
Doing business as Barns.com, carports.com and also TNT carports, this company will make you promises, take your money, and then not deliver and ignore you.
They were very responsive to all my inquiries during the sales process. The moment I gave my down payments, it all changed.
I received the drawings after giving my down payment, but needed a signature from the contractor in order to file my permit - several weeks of emails and phone calls got us several promises but no actual signature.
I was promised delivery and installation before the winter, but couldn't get a response from the scheduling people. Seven weeks later after multiple calls and emails I finally got Courtney, the scheduling person, on the phone. She proceeded to tell me I missed the deadline for before winter delivery, and how behind the installation people were because of the weather. When I told her I had documentation from the sales person that I had met the deadline, she offered to transfer me to the sales manager.
I explained the situation to Fidel Martinez, the sales manager, including the fact that I was over $1000 into the site prep and permitting, all because I was promised delivery before the winter. He promised to "have my back' and speak to scheduling immediately and get back to me. Two days later after not hearing back and leaving messages, I got Courtney from scheduling on the phone, who told me she had never heard anything from the sales manger, and then transferred me to his voicemail. I left him another message.
The next day I called and spoke with Kim, the customer service manager, and explained the situation. She promised to speak with Courtney and Fidel and have someone get back to me. Of course, no one did. The next morning I called and left a message for both Kim and Fidel telling them that I wanted the courtesy of a return call to let me know the situation by noon, or I would consider that I was the victim of fraud.
At 12:30p, I filed a complaint with my credit card company to get my deposit back. Around 3pm Fidel left me message to call him, which I did, got his voicemail, gave him my home and cell phone number, and of course, never heard back.
There were any number of ways they could have handled this to resolve things, starting with acknowledging that they had made an error, and trying to make it right. Instead they lied, delayed and hoped I would just go away.
Barns.com is much cheaper than TNT Carport, even though TNT is the actual contractor. I have to say Barns.com was Outstanding in customer service and absolutely best quality and building standards.
10% down payment
On 1/27/12 talked 2 salesman Phillip Atkins who took our order 4 three buildings. Put 10% down ($2, 540.50). Our property was not feasible for these buildings & our plans had changed. Called Coast 2 Coast carports 2 tell them this & they directed us 2 call Barns.com. Our salesman, Phillip, does not work there anymore, so talked 2 Fidel (manager) & he had no clue what I was talking about & no paperwork of order or down payment. Called Kendra @ Coast 2 Coast Carports who found our order, down payment & card #. She said she'd call Barns.com 4 us. Left several messages @ many extensions @ Barns.com & FINALLY got a human, Kim. She contacted Fidel who called us & after many questions on why we were cancelling order apologized saying he thought we were taken care of (after 2 months). Said our down payment would be credited back 2 us within 2-3 business days. 3 days now, with no credit & voicemail again 2 his office. Will keep calling & hopefully get this resolved. If not resolved, will start a class action suit against Barns.com because their are SO many complaints against this company (which we wished we'd seen them before ordering). We're sure there are many more people w/complaints out there. Patty n Wyoming
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Barns.com legit?
Barns.com earns 100% level of Trustworthiness
Perfect Trust Endorsement: Barns.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Barns.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Barns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Barns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Barns.com you are considering visiting, which is associated with Barns.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Barns.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Barns.com.
However ComplaintsBoard has detected that:
- Barns.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The barns.com may offer a niche product or service that is only of interest to a smaller audience.
- Barns.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
substandard business practices
Once you place you order online, you get numerous sales messages and phone calls. Then you have to duplicate your order, including sensitive info, over the phone. I was then promised a written confirmation that day via email. It took me four phone calls and two weeks to get that confirmation. I was also to receive a free solar light. Never came. More emails and phone calls to find out I had to pay an additional $39.00 for the $6.00 shipping. The structure was fine. Barns.com just takes the order and 10% up front. After that, you are dead to them. Stay clear of them. Go to the factory.
The complaint has been investigated and resolved to the customer’s satisfaction.
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