The complaint has been investigated and
resolved to the customer's satisfactionResolved BankCard USA Merchant Services — Terrible experience
resolved to the customer's satisfaction
I am new here in US and started a small dance studio. My wife who is the artistic director thought that a credit card payment system will help in attracting more clients. I looked at all the offers that come thru the mail and Bankcard offered the lowest rate at that time and called their 1-800 number. I signed up for their services with the promise by their sales rep John Ketsoyan with free 6 months and will take back the machine if we cannot get he desired result. I was made to signed a 48 months lease contract for the machine with LFG from Chicago. I was made to believe that LFG and bankcard are same outfit as explained by the Sales Rep. He claim that he can easily rent out the machine to one of their numerous clients.
After 3 months John Ketsoyan left the company and I had to go to his Supervisor Jacob Phoenix to refund my first three months services. Then we did not get the desired and tried to return the machine but I was told to go to LFG. LFG will take my machine back but I still have to complete the 48 months contract which is $100.00 a month. I e mailed Jacob Phoenix 3 months ago but no response until this time. Now I am stuck with a obsolete machine which is dusting in my garage.
To anybody who is trying to secure a credit card machine/merchant services, DO NOT sign with Bank Card USA. I suggest you go with the Wholesale Club like SAM's or Costco. They wil offer a better deal.