Bank Of The Philippine Islands [BPI]
reviews and complaints

So, I tried to book a flight online. No OTP generated so I am expecting that there will be no charge. But hey, I was still charged 5360.83 PHP. I asked for help via customer service and branch, no one is knowledgeable enough to explain it! Unbelievable! Are they even trained for this kind of concerns? I contacted the merchant, they confirmed no amount was taken. I have an email from them with the transaction number and it was so nice that they responded immediately. But how about you guys? Now, BPI said they will send me an email for dispute. But no email! It's been 2 days already. I spent 4 hours in the branch trying to get my money back but no one cares! Your customer service rep named Vangie is worst.

Why did you allowed those charges if there's no OTP generated in the first place? Seriously? Now, I am still waiting for the email. I kept on sending follow-up emails but no one is attending!

Please do something with this! I may not be a preferred client but that is a big amount of money that I lost and this is a total incovenience.

It is not my fault that there were charges but why are you making me suffer like this? As your clients, we do not deserve this kind of service.

This Jemma Chavez Mercado..
You send a credit card to me and I refused to activate it because you have bad offer... After a year you just activated without my approval and asking an annual fee? I did not use the card even once because as I said decline the activation.. And you are sending a message that if I will not pay you will file a case against me. Are you sick?
I alredy file a complian against you to [protected]@bsp.gov. ph due to the..
It is totally a scam

My daughter sent me money last june 17, 2020 but I did not receive the money. Granted account no. Did not go thru, you should call her attention to straighten up the mistake but for 2 weeks, you didn't even bother to communicate with her to correct it, worst, you charged her php7, 000 and I did not get my money. This is outrageousfix it

There was unauthorized transaction on my credit card and i immediately called the customer service to block it. They've sent me a form to fill out then i Filed it out and emailed it to their fraud department. They never responded. It happened 2 years ago. Until now it hasn't been resolve. The charges on my card continue to rise because of the interests. I keep on calling their customer service but what they can do is to only follow up my concern. The fraud department hotline just keep on ringing. I called them for hours ans they never answered

To whom it my concern.

Good afternoon.

I would like to complain about my recent transaction in one of your ATM machines

I lost 10, 000 pesos in one of the BPI ATM machines today 05/16/2020 at around 2 pm. Prior to that i checked my balance and had sufficient amount to withdraw 10, 000 pesos, it took a while before it showed "machine unavailable" and did not release any cash. I tried another atm machine and this time it flashed "insufficient funds". I checked my balance again and my balance was reduced by 10, 000 pesos without the machine dispensing any cash.

Hope for your immediate response. I hope that I can get a refund as soon as possible.

Thank you

I have had an auto loan with BPI since 2018. During this time, BPI has not given me any account information, any account balance, or any payoff. They have failed to provide the paying customer with any information. But rest assured, when payment is due, they want their money! And if a customer fails to pay, rest assured they will contact you!

I have contacted BPI FGU Ayalla, Cebu City Auto Loan Department asking why they have failed a loyal, on-time paying, customer in providing account information and account history. There has been on response.

BPI does not follow their own Core-Vaules:
CUSTOMER SERVICE
Establish friendly relationships with clients, putting them first in our list of priorities, to delight them with our services, and to always try to anticipate their every need.

Napakasusuplada ng mga customer service sa line. Mahohold ka sa line ng mahabang minuto tapos pagsagot nila galit agad. Parang wala silang kawilling willing na tulungan ka. Di man lang sila nagtatanong about sa concern. Isang tanong, isang sagot. Kahit sa email, never may nagreply. Ang concern ko lang naman ay yung SSS ni-remit yung maternity benefits ko sa lumang account ko sa BPI na pina-close ko na nung January pa. Since may crisis nga ngayon dahil sa Covid-19, I understand na konti lang agent na pumapasok. Pero urgent din yung concern ko dahil pera po yun. May bago akong account sa BPI na inopen ko lang din nung January. Hindi ko naman malaman sa SSS kung bakit sa lumang account ko nila nilagay samantalang binigay ko sa kanila yung details ng bago kong account. Ngayon, siguro naman kayang gawan ng BPI ang concern ko. Di ko alam kung kaya nilang i-reactivate yung luma kong account since nasa akin pa yung atm card o kung pwede nila i-transfer yung pera sa bago kong account. Kaso hindi eh. Pagkasabi ko ng concern ko sinupladahan nila agad ako. Hindi daw ako pwede i-assist dahil di naman lost card tinawag ko. Pero pera po kasi yun. Kailangang-kailangan ko po lalo't nawalan ng trabaho asawa ko dahil sa quarantine. Pambili ng gatas, diaper at gamot ng mga anak ko yon. At yun ang hindi maintindihan ng customer service ng BPI. Nakakalungkot. Hindi sila makatulong

Feeling BM yung co-employee namin, gusto siya lagi nasusunod. Lagi nakasigaw sa amin na mga bago lang. At lagi kami dina-down. Hindi naman kami nakikipagbiruan sakanya or what. Below the belt na yung mga sinasabi niya samin, walang isang araw na lumipas na lagi niya kami ginaganon. We felt bullied by her! Hindi naman kami nagrereact kasi nga new hires lang kami, baka kapag nag react kami hindi pa kami ma regular. So hinahayaan nalang namin. Pero kasi sobra na, naiinis na talaga kami araw araw. Nakaka sira ng focus sa pag teteller ang lagi niyang pagsigaw saamin.

Please settle promptly complaint with reference number 1-134 [protected].

BPI debited funds from account but ATM didn't dispense the money.

Incident occurred on Feb. 15 2020 1pm, Security bank ATM at SM Light Mall Mandaluyong. Amount: 4, 000 pesos.

Details relayed to agent Tom Decana thru BPI Hotline.

Please relay concern to Security Bank and promptly refund the amount wrongly debited. Updates appreciated, send to [protected].

I went to BPI tungko in san jose del monte bulacan to open a savings account. On the first day I went was Feb 13, 2020, I've waited to long because they were offline. So since I dont have sleep that because I just went out from night shift work, so I decided to go home and return the next day Feb 14, 2020, again waited so long because theu were offline again. Since I dont have sleep again because I came from night shift of work. And return again on Feb 15, 2020, still they were offline. What kind of branch is that. I almost waited and nothing happen. I attached the pic of the branch. I dont have any pic because it doesnt came on mind to complaint in the first place. And also their staff named Darwin is kind of rude by saying buti entertain p niya ko, eh wla nmn dw akong number. Hanapin k dw ung nakausap khapin n staff nila hindi xa.

I wanted to update my mobile number because they're asking for one time pin activation from their depositors. For someone living overseas, it's very difficult because they require their depositors to go to an ATM just to update your mobile number (apparently they forgot to think they have customers living outside the country). For overseas customers, they said in their website to contact their Skype customer service for assistance. Now I tried to contact their Skype customer care couple of times but no one answered my message. Then I tried my luck and spoke to a customer care. Yes, the customer care person promised to send me some forms (for mobile number update for someone living overseas) and yet after about four days, none arrived in my email. So lastly I emailed their customer care (help@bpi.com.ph/expressonline@bpi.com.ph) 3 times and no one answered my email.

Hi, I'm Ma. Karbee Alvendia, I have 3 policies that I applied in La Trinidad Benguet- BPI, since I'm in Qatar now, I often ask my relatives to pay my dues over the counter, last November I sent the money to pay the 3 policies but the staff (Mr. Ronald Yang Ed) said that I don't have anything to pay for November and the next payment should me made by December, my relatives went today in the bank and informing me that one policy needs to be reinstated because I wasn't able to pay the Nov dues, now they are asking to pay the due of 11, 284 x2 for me to reinstate that policy, this is unfair for my side because as far as i know, once the policy has been reinstated, I'm like back to zero again and its unfair that I should pay 2mos before Jan17, 2020 to reinstate. I am really not satisfied with the service of your staff in this branch. Hoping to hear from you asap. You can contact me in my email address ([protected]@live.com)

I have been receiving email from BPI that I have successfully logged in to my account. Yes I can logged in however I cannot open my account when I click on my account. Why is this happening. I need to be able to open my account so I can pay my bills registered online and transfer money to my other BPI account. This morning Dec.27 I can still open my account after login, however in the evening of Dec.27 I am able to login but I cannot open my account.When I click on my account nothing is displayed on the screen.

Hi, I'm reporting an incident in behalf of our company driver named Robert Oloroso. He tried to withdraw 4000.00 pesos using his GCash Card tru a BPI ATM located at Philippine Foremost Milling Corp Road 10 Vitas Tondo Manila. Accoding to Robert, he was trying to withdraw his 4, 000.00 pesos using his GCash Card but the teller machine did not dispense the said amount. After that, the teller machine printed a copy of receipt confirming that they have deducted 4, 000.00 to his current balance. He also received a text message in his mobile number linked to GCash that the teller machine have deducted 4, 020.00 pesos (4, 000 for the withdrawn amount plus 20.00 pesos for the service charge). The transaction was made December 27, 2019 10:59AM at a BPI ATM located at PFMC Tondo Manila with TID# 7756.

Kindly act on this matter.

Thanks,

Shalee Danzalan

I just found out that they now require us to register a local phone number in a local ATM, so that they can send us a PIN number for every transaction. It's making it almost impossible for people who live overseas to help their relatives and friends through their banking services. There was no advanced notice of any kind. I called the toll-free number, and I was told there was an internal notice. Wow!

So I was going to register a Globe phone number via their toll free number, but I was told I have to download a form, fill it out and sign it, and send it via postal service, not via e-mail. I don't understand why the call center agents at the toll-free number cannot take our phone number on the phone and register it for us. They can do all the security verifications if they want, but that option should at least be available. I wish they should use some common sense and truly understand the meaning of customer satisfaction. If they care about fellow Filipinos, they should make it easier for them to receive help. I appreciate that they want to make the transactions secure, but there are many ways to ensure that. Perhaps they should allow us to register a foreign phone number, and they should text us through that number. Is it going to cost them a fortune? Then they can ask us if we're okay to be billed for the text. To BPI Management, please research how the US and Canada do it, and learn from them. We transfer funds from one institution to another, and the phone call to their customer service is our recourse when we are not able to do it online.

I performed electronic transaction loading emoney to gcash with my whole salary through their online app and I received a confirmation email from BPI that it went through, I Just found out then that the money is still floating in BPI's system and that the transaction did not go through when I called customer service despite having the confirmation number. I already called twice and sent emails but they keep on advising me that it is 10 business days and it is until January 2. They are holding my money for 5 days now and still got no response on the resolution.

54 Aramismis St Project 7