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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1584

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3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America transaction claim on checking account, debit card

I was fraud by a company called "uniship cargo". They charge me $950+$975+$1000+$1200 from feb 9-11, promised me $8000 refund after killing my cat during shipping. Then they cut off my contact, vanished with money. I called bank of america immediately for revoke these four transactions, providing my invoice, refund paper, payment detail and email evidence. However boa denied my case on feb 22, saying the receipt of merchandise / service should be solved by me and merchant. But like I said I can't connect uniship cargo now, they don't reply my call or email and they're in another state. It's irresponsible for boa to let customer solve scam with scammer. Plus based on cfpb transaction claim includes the reason "item never arrived" "the merchandise was faulty or not as described". Thus boa's reason is invalid and must reopen the case. Since I provide them a refund statement signed by uniship cargo my revoke should be guaranteed.

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4:17 pm EST

Bank of America closed my account

Bank of America closed my credit card account. The only thing I can think of is I had gotten a call where the guy told me he needed to update my information and I was reluctant thinking it was a scam and he wanted me to give my current place of employment. I don't know why seen as I opened this credit card many years ago, maybe about 15 years ago. And I've been working at the same place of employment for over 19 years. I'm have made my oayments on time all these years and have awesome credit.
They lost a good customer and this casted a not so desirable look for them to me.

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PatinCO
, US
Feb 22, 2019 3:56 pm EST

I just received an email from them telling me my account has been closed. After calling (30 minute hold time) and speaking with very nice person I was told my account was closed for non-usage and when we tried to reopen it I was told the terms and conditions had changed so I would have to re-apply. Very curious as to why it was REALLY closed. I paid it off less that 1 year ago.

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9:01 pm EST
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Bank of America money missing from checking accounts after flawed zelle transfers

I have $156 missing from my checking account, after 3, triply-made transfers of $78 each! I made a $78 transfer on-line through Zelle and Bank of America, only for Zelle to put my request in 3 times! I called BOA, only to get put on hold. So I then asked my daughter to please, just transfer my $156 back to me, through one Zelle transfer. Well, she got a BOA e-mail "confirming" she sent me $156 through Zelle. And yeah, she had $156 zapped from her BOA checking account. But...where WAS the $156? It did not go back into my account. My account still shows 3 $78 transfers, of a total $234 withdrawn! No returned $156 is there. And no live BOA rep. could tell me during my phone call yesterday evening, exactly where that $156 went! He said I must talk to Zelle. And he transferred me to Zelle - a robot with which there is no possible, real interaction! I got robo information, the first being that, Zelle is not to be blamed for anything. I must instead speak with my bank! And BOA was of course gone for the day, as the Zelle robot talked on and on, to no avail!
I now must spend tomorrow morning demanding that BOA quickly get that $156 back into my checking account!

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2:33 pm EST

Bank of America boa closed the account & froze the funds

I have been a customer of BoA for several years, and I had checking account and a credit card with them. My parents are visiting me for a few months every year, and they are from a third world country. While they are here, they work at McDonalds and using BoA checking account for direct deposit. When they opened the account, the offer was that if in the next three months they get curtain amount from direct deposits, they will receive $300 bonus. Three months later my parents go to the grocery store to buy milk and bread, and neither of their debit cards work. I was in another city planning and having a funeral for my mother in law who recently died, and I was unable to help them. My parents speak very limited English; however, after spending two hours on the phone, BoA was able to find someone who speaks the same language (which was a great thing). The response was: "BoA chose to close their account and they will EVENTUALLY receive the cashier check after everything is over.There is no actual time frame and they cannot answer why the bank made such decision. Also, they will not be able to open another account either."
The next morning I spent about an hour on the phone with the BoA customer service, being bounced among 5 different representatives that could not answer me why the account is closed and why my parents cannot get their funds? Finally Norma from the closure department answered: "It was the bank's decision, and at some point after the investigation they will be getting the cashier check"...sounds familiar, huh?...The only problem is, my parents are travelling back home and these are the only funds they are counting on to survive over there! My husband could not listen to this BS anymore and yelled back "What is there to invastigate? Several deposits from McDonalds and less than two grands?" We asked for Norma's supervisor, and that was a hassle! Finally she spoke to her supervisor, Ashley, herself and they ALLOWED us to withdraw all their funds the NEXT day ONLY! ...and so I did, as well as I chose to close my other accounts and credit card with them, as I don't know at what other most tragic and inconvenient moment this bank will "chose" to screw me over.

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6:43 pm EST

Bank of America edd debit card

I had filed a complaint a day before yesterday regarding my debit card that I had not received and it was showing signs of activity on the EDD roster as far as me getting paid for the weeks of January 18th through the 28th and it turns out that my neighbor had gotten my mail by mistake therefore I would not want to pursue this complaint any longer due to being an error either from a neighbor or the postal worker putting them in the wrong box I don't know which but there is no longer a complaint to be pursued by me Daniel Uranus Social Security [protected] I received my card and it is activated and working fine so like I said no longer I would like to pursue this complained towards EDD Bank of America debit card company I'm sorry for the waste of time and I think you for any and every investigation that you may have looked up

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Update by Hope13
Jan 29, 2019 6:33 pm EST

My name is Daniel Llerenas. My social is [protected] and I had filed a complaint day before yesterday because my car had not arrived to my property and it was showing on my account that I had been paid since January 18th was the start date of pay and a few days later it turns out that my neighbor had gotten my mail by a mistake so I would like to resend my complaint about the EDD debit card and notify you that all is well and there is no complaint from my behalf any more toward EDD Bank of America corporation I think you for your time and patience and again I apologize for the mix-up and hopefully you can remove this complaint off of your files due to an error either the mail man or my neighbor getting the mail by mistake anyhow there is no longer any issue with this card or EDD Bank of America corporation everything is fine now I appreciate your time and so if we can resend that complained that would be great thank you

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8:20 pm EST

Bank of America b of a prepaid edd card

To whom it may concern:

Good evening, I recently had unauthorized charges on my card and had to have my card replaced. Here's the problem that occurred. I had no idea about the ensuing nightmare I was about to experience. When I canceled my card on Thursday, I had no idea I would not get a new card until Monday. I also didn't know there was no way I could access my account or pull out money from my account without a card. Which meant I had to pay $15 through Western Union services or go the whole weekend without any money. Here's the problem I have, you would think the representative I was speaking with, would've exercised some common courtesy and told me about the impending nightmare I was about to face. Could've simply said, "if you need money go take out what you need to get you by until you get your new card on Monday". That's what we call good customer service. Unfortunately, your representative didn't tell me anything. So the next day I had to waste my money to pull out my money through Western Union. I called in at 1 PM and the representative told me 3 to 5 hours. I called at 4 pm and 5 pm. After waiting 4 hours, I was then told it's going to take 5 to 7 hours. I explained to the representative that I needed this money by 7:30 pm to cover funds for my other account. If not, I will be charge insufficient fund fees. She proceeded to just hang the phone up in my face. I was not using foul language nor was I yelling. I was definitely upset, but I was not disrespectful in anyway. I don't know who thought of this program, but it appears that the person was trying to make it as inconvenient and difficult to deal with as possible. The way you guys handle deactivating cards, has to be one of the worst procedures I've seen in a long time. An absolute disgrace!
Demetrius Brown

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1:43 am EST
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Bank of America checking and savings accounts

So apparently I'm the next victim of a closed Bank of America account. 25 yrs - 10 accts, mixed between business & personal, checking and savings. 1st sign of trouble, someone claiming to be from B of A called me asking me for personal information on my account. When I asked which one she wouldn't give me any specific information but wanted me to give her all my personal info (SSN, Tax ID, acct numbers) when I refused she said "you'll be getting a letter from us". Next thing I know I get a letter saying in 21 days your accts will all be closed. Actually by the time you get the letter it's only 2 weeks. Over 10 calls, 3 visits to my branch where all the employees know me and the branch manager has known me for over a decade. "Nothing we can do, we can't get any information". Unbelievable that a banking institution can act in this manner, it's bad enough that they can just close your accounts but not to give you any information at all and to only give you two weeks to get all of your affairs in order is completely irresponsible and unprofessional.

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1:30 pm EST

Bank of America credit card

We've been loyal customers for almost 20 years. Due to a life change, we decided to pay off our credit card balance and close our card. We called the company, got a pay off balance, and let them know when to expect our payment.in spite of our diligence, the company chose to report to the credit agency that we were over our credit limit. We've been over the limit many, many times, and had never received a bad credit report. Not coincidently, the day we cancelled our card, is the day they reported us. This sounds like retaliation against good, loyal customers to me. Although they acknowledge that we did in fact call and communicate our payment plans, and we completely paid off the balance in full as we said we would, they will not remove the bad credit report, which is affecting us terribly. I will never do business with BOA again, and will tell as many people as I possibly can to avoid them as well. They act spitefully to good loyal customers when they choose to close their card.

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1:15 pm EST

Bank of America funds on hold for 10 days!!!

We deposited a payroll ck and ba holding my funds for 10 day, 10 days! And this ck is buy groceries for our kids, pay mortgage, utilities and plus. We spoke to everyone we can think of at ba requesting by going to bank talked to managers I two diff banks they gave us a number to call and the # was not for customer to call they will not allow to talk to customers so we call customer services and they gave us ironic, illegal excesses because. They blame the bank were the ck is coming from. We confirmed with the bank where the ck is from and they confirmed us the funds were released within the next day of my deposit to ba. We confronted ba customer services staff and they gave me another excuse plus another excuse. When asked to speak to a cfo or a manager we were told they don't have one. Ironic the cfo name is paul m donofriois all over the internet. I contact them via twitter to and some one did call us a marty! She was in charge of twitter website, that is who they have to answer all your need with your personal bank account. We are defenatly taking action, this banks cannot keep our money and release it when they want too. Plus they have incompetent people as employees. They have left me in a financial mess this 10 days.

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5:46 pm EST
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Bank of America bank causing high overdrawn account & unnecessary fees

Filing a complaint and want to file a claim against what ever department has left me with such a huge financial mess, taking my entire income for the month of january 2019 after charging my account 2temporary credit reversal of $400&$40, which was posted to my account as a positive credit of $400&$40, appeared on my bank statement for december 2018. I have several charges in overdraft fees that should not be charging me. Than the 200$ chime bank account deposit from boa to chime I have proof that there was plenty of money in my account at boa to make that happen. I got paid the 29th of november 2018 and the deposit to chime bank account went in the same time. My account had more than enough. The dates on all the statements from boa are not dated correctly. Than paying several boa overdraft charges of. $35 on top of not telling the truth about the dates and than saying I didnt have enough funds to cover any of it
I want to file two seperate claims against b oa - first one is for the overdrafted charge's for years that I have banked with them I want to be reimbursed for all the charges on my account, the overdraft charges, the charging me $2.50 for simply checking my balance at an atm that never said I would have too pay that added fee ontop of the $3.50 for the fee to take the money off my boa account and than ontop of that fee the $2.50 fee. Which both fees should be reimbursed to my account for every time I paid one for all the time i've banked there. Boa doesn't honor their part in protection for my account not do they aknowledge any responsibility for what damage they have caused me to have overall.. Part of which is, my phone bill was shut off on the 5th of january, 2019, I had to beg my phone company to give me an extension til the 9th of the month of january, I made them aware of boa causing my account to be this badly in the negatives. That I am contacting my ßocial security office tomorrow morning to let them know about what this bank has done to my account, leaving me with no phone as of the 9th being my last extension day to pay my phone bill that I have no moneu to pay, thanks to bank of america taking all $751 of my social security disability benefits check that came in direct deposit to my bank of america account. I have no money to pay my storage bill, no money for food, no money for any other bills due, or any hygiene products I need, or too take care of myself. On top of this all my bank of america bank account is still over drafted by $174 that racked on by more fees and charges.
Thank you
Dawn christine tolman
[protected]

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12:44 pm EST

Bank of America fraud department

I was scammed by a fake collection company. I paid them under duress only to find out I never owed money to citicard under the account # they provided, nor did I owe money to any citicard. I provided copies of my old credit report showing the card #s did not match the account they were claiming I owed and both those accounts were paid and closed. I spoke to an attorney who called the fraud department with me on the phone and he also stated this company was a fake and the debt was fraudulent. bank of America refunded my money while they investigated and 3 months later they pulled the money back out, leaving my account in the negative and let a fake company essentially rob me. These people said they were going to put a lien on my vehicle, come to my work etc etc. May as well have had a gun to me at the ATM. When is our money protected? I paid with my debit because I was scared. I had to cancel my card of course and yes, I paid them but under extreme duress !

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ARick64
Central IL, US
Aug 10, 2022 12:52 pm EDT
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Bank of America's Fraud Department is very lacking, in my opinion. I will not use my B of A card anymore; I use only Discover now. The few times I've had issues with fraudulent purchases, Discover's fraud dept was on it! Unlike B of A.

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Cecy Parnell
, US
Jan 10, 2022 7:54 am EST

I had a very serious fraud in my account. I was abroad and my ATM card got stocked inside the ATM machine, I called immediately to BOA to report and requested to cancel my card. They never did and allow them to charge me over 219 transactions in 12 days and over $7, 242 since April 2021, I had submitted a lot of documentation and proof that I was not even in the cities where my account was charged, I sent written and notarized documentation however Bank of America keeps denying my claims and had refund $0.00 dollars to me. I'm seriously disappointed with BOA, they don't even bother to investigate the charges. They said your account is secure and monitor your account for unusual transactions, which they never did. BOA did not cancel my card, allow the thefts to charge my account over $7242 dollar, never review nor investigate my claims, they did not monitor the account, never alert me of any transactions and the like. I have file complaints against BOA and I'm filing a lawsuit since they did nothing to protect my account that entrust to them. It's sad after banking with them for almost 20 years.

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8:46 am EST

Bank of America credit card

I paid my Bank of America bill off on December 21, 2018 so I had a balance of zero. I did not know that an automatic payment would be taken out of my checking account if my balance was zero. January 3, 2019, I noticed Bank of America automatically took $253 out of my bank account. So, I called customer service to make sure this never happened again, and to have my money put back into my bank checking account. I talked to an associate and she said it did not matter if I had a zero balance the automatic payment would still happen. So, I asked her to close my account so it would never happen again. She said that she took care of closing the account so no auto payment would happen again. On January 5, 2019, I checked my checking account and I found that Bank of America pulled another $290.00 out of my account! The automatic payment for 3 months earlier. Now, Bank of America has $543.00 of my checking account money causing me to be overdrawn. I called again and talked to another associate and he said it would take 5 to 10 days to put the money back into my checking account.

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8:21 am EST

Bank of America rewards program

This has to do with reward points.

On 11/18/18 I ordered a $25 Visa Gift Card, order # [protected]. I never received it and now its Xmas eve and I have no present for my Son-in-Law. I ordered another $25 Visa Card on 12/18 order #[protected]. Don't know if I will ever get that. I called [protected] and [protected] to complain. After getting pushed off to many different departments I was told sorry there is nothing they can do, too bad, They will not issue a new gift card or give my points back.
This is TOTALLY UNACCEPTABLE. I will not be treated like this by your company or any company. Something better happen SOON or I will be on Social Media Trashing this company and I will cancel my charge card.

Yesterday someone from Bank of America called and transferred me to several different departments until I was disconnected. Here we are on Xmas day and I have no Visa Gift Card for my Son-In-Law.

I want Bank of America to send me a check for $50.00 since I don't trust you to send the second Visa Gift Card. I want this sent by Fed EX ASAP.

Sharon Sambuca
1408 Dennis Rd
Southampton PA 18966
[protected] Cell [protected], Credit Card Last 4 numbers 4320

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7:39 am EST

Bank of America location

I live in South Lyon Michigan and both myself and wife are retired. Your South Lyon location was closed several months ago. We depended on bank for all banking services. Your next closest location is to far to walk to and we do very little driving if none at all. I have been able to use your computer banking as much as possible but would like to request placing a ATM in the South Lyon area 48178. This would provide me and I am sure other customers the ability for cash deposits and withdrawals etc. etc. I know its probably not a priority but it would certainly help those senior citizens that depend on Bank of America and the convenience you once provided.

Thank You
Fred Friedman
[protected]@icloud.com
866 Norchester
South Lyon
Mi. 48178

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5:04 pm EST

Bank of America bank of america good staff in l. a california

저는 지금, 오늘 미국에서, 아니 전 세계에서 가장 큰 회사 중의 하나인 Bank of America에서 무레 하게 큰 소리로 불평한 점에 대해 공개적으로 사과합니다. 오늘 아침 10시 30 분, L. A 올림픽, 웨스턴 지점에서 있었던 상황을 개인적인 감정없이 사실 그대로 서술하고자 합니다. =내가 들어 갈 때 제 앞에 손님 6명정도가 줄을 서서 기다리고 있었읍니다. 그후 몇 분 지난 후, 제 뒤로 10~13여명이 생겼읍니다.. 창구안에서는 직원3명이 있었는데, 1명은 정리하는 일로 바뻤고, 2명은 손님을 맞이 하였읍니다. 밖의 고객 상담 장소에서는 6명이 있었는데, 3명은 손님과 상담 중, 3명은 컴퓨터 작업 중. 창구 안의 손님 상대 직원 두 명 중 한명은 손님이 꽤 많은 돈과 여러군데 입급관계로 20분을 훌쩍 지나고 있었고, 다른 직원 한명은 손님 두 명 째 맞이하고 있었읍니다. 제 뒤로 손님은 조금 더 늘어난 상태... 제가 혼잣말로 "아... 이럴때 밖은 직원 한, 두 명만 투입 되도 좋을 텐데..." "내 돈 주러 와서...이게 뭐야!" 하고 투덜 거렸더니, 옆의 한국 아주머니 두 분이 "맞아요. 시간이 돈인데 벌써 30분이나 됐어요"...

본인 : 손님 안내 데스크 쪽을 쳐다보며.."여기요, 손님이 많은데, 직원 한 두 명, 이
쪽 일 하시면 않돼요?'
몇 초간 누구도 아무 반응 없음.
본인 : 옆 손님을 쳐다보며..." 손님들이 아무 말 않하고, 그냥 기다리니까...관심도
없는 거예요"
손님, 1, 2 :" 들은 척도 않하네!"
본인 : 다시 한 번 데스크 쳐다보며"여기요, 여기 좀 도와주면 안돼요!"크게 소리
쳤다.
안내 데스크 등 다른 직원, 쳐다 보며 비웃음.
손님 1, 2, 3... :" 여기 원래 그래요""여기 잘 아는데, 항상...이렇치..뭐"...
10여 분 후...
내 순서...
내 창구 옆 한국인 여직원 : 나에게 다가 오며" 손님! 왜?그러세요?!?, 다들 일 하
잖아요!'
본인 : "손님이 많을 땐, 유연성 있게, 창구를 더 열고 그러면 손님들이 많이 않 기다
리쟎요!?
여직원 자기 자리로 돌아가고, 나는 할일 시작 할때, 건장한 한국인 남자 직원이 담당 직원 뒤로 와서 나에게...다짜고짜..
직원 :"왜? 큰소리 치고 그러세요?!? 여기 싫으면 이 지점 오지마세요?!?"
본인 :"맞아요! 다시는 오고 싶지 않아요!"
직원 :"손님! 다시는 여기 오지 마세요!"
그러고는 자기 자리로 가서 컴퓨터 일을 다시 한다.
나는 더 이상 할 말이 없었다...20여명의 손님들이 다 나를 쳐다보고 있었다... 나는 나오면서, 아...8가 쪽이 한가한데, 그쪽으로 가야겠다... 그런데, 거기는 은행은 한가한데, 주차가 복잡해 가기가 불편하다... 여기, 가 편리한데...어떻하지...날 기억 할 텐데...
— 그냥 넘어가기가 싫었읍니다. 아주 시골에 하나밖에 없는 작은 곳이라도 이러지는 않을텐데... 미국에서, 아니 세계에서 10위안에 드는 기업인데... 10년 넘게 갖고 있는 계좌인데... 다시는 오지 마라니... 내가 욕하고, 행패 부린 것도 아닌데... 멀리 있으니까...들으라고...크게 말 한 것 인데... = 이 글은 한 글자도 첨가 되지 않은 실제 상황입니다. Bank of America 임, 직원 여러분! 냉정하게 판단해서, 세계 첨단 대 기업 답기를 바랍니다. 지나온, 낡은 습관된 손님 방치의 은행이 아니라, LA 코리아타운에 신선한 바람을 일으키는 손님을 위한, 손님에 의한, 손님의 은행! 으로 거듭 나는 것을 보고 싶습니다. 진심으로 바랍니다. 기분 좋게 은행에 가고 싶습니다.

I now, today in the United States, publicly apologise for the lavishly loud complaint from Bank of America, one of the largest companies in the world. I'd like to describe the situation at 10:30 this morning at the L.A. Olympic, Western without any personal feelings. =About six guests were waiting in line in front of me as I walked in. A few minutes later, 10 or 13 people were behind me. There were three employees in the window, one was busy with the work, and two welcomed the guest. There were six of us outside at the customer service center, three of us talking to the customer, and three of us working on the computer. One of the two customer's employees in the window was 20 minutes past due to a lot of money and a lot of money. The other one was greeting you for the second time. You're a little bit more behind me... I said to myself,"Ah, if this is the case, it would be nice if only one or two employees were to be outside.""When you came to give me my money... What's this?! Two Korean ladies next to me said, "That's right. It's already been half an hour since the time is money."
— User: Look at the information desk."Here, I have a lot of customers, but can you do one or two of them?' No one reacted for a few seconds.
ID: Look at the next guest..." They don't say anything, just wait... I don't care."Sir, I don't listen!"
User: Look at the desk again and say, "Here, don't help me out here!"I yelled out loud. Other staff, such as the information desk, looked up and laughed.
Customer 1, 2, 3...: "That's the way it is." "I know this place, but it's always... What... After 10 minutes... My order...
A Korean woman next to my window:"Guys! Why? Is that so? Everyone works!'
USER : "When you have a lot of customers, do you have flexibility, open more windows, and customers don't wait much?" When she goes back to her place, I start to do things,
A healthy Korean male employee came behind the staff and told me... It's just...
Staff: "Why? Are you kidding me? Are you not coming here if you don't like it?
User:"That's right! I don't want to come again!"
Employee:"Lord! Don't come here again!"
Then he goes to his place and does computer work again. I had nothing more to say... About 20 guests were all looking at me... As I get out, oh... eight is free, I'll go that way. By the way, the bank is free, but parking is complicated and it is inconvenient to go there. Here, it's convenient for you... You'll remember me...
— I didn't want to go over it. It wouldn't be like this even in a very small place in the country. It's one of the top 10 companies in the U.S., or in the world. I've had an account for more than 10 years. Don't ever come again. I didn't swear, I didn't cheat... I'm far away. Listen... I told you so much... =This is a real situation where there's not a word Bank of America, everyone! in a calm judgment Let's look forward to being a world-class, high-tech. Not the old custom bank, Fresh wind blowing in LA Korea Town For the guest, by the guest Your bank! I'd like to see it repeat itself as I sincerely hope. I'd like to go to the bank pleasantly.

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7:05 pm EST

Bank of America fraud claim investigation dept

Mar 26 - visited a site that asked for payment info BEFORE showing the cart items or total. When I realized they charged my card $202 so I immediately called to cancel the order (3min later) and I was told the order had been shipped already and that I had to return the shipped item to get a refund.

I immediately filed a fraud claim. I never received the merchandise except for some add-on product, valued at $7. I promptly returned it in April and kept all tracking info.

Meanwhile I'm waiting to hear from BofA. On July 11th (over 3 months) I am informed that BofA reversed the fraud claim in favor of the merchant. I then faxed 9 pages with ALL the documentation and asked that BofA insist to receive PROOF that I received the $200 product. The merchant didn't send it, BofA did nothing more on the case and the $202 overdraft stayed on my account. Meanwhile no one at BofA told me I needed to deposit $$$ because it was under review. And I was told to wait 90days! So I did. End of October I call again to inquire as to the status. I was told there had been NO ACTIVITY on my case. That employee sent a request to escalate the case. Next thing I know I'm getting a notice from the bank that my account is being closed. I call again and still no one tells me any new info. They just noted that I called and said I should be hearing from BofA. In the end BofA is now telling me after 3-4 hours on the phone today that "there is nothing" I can do to reopen the case and...oh yeah...they reported me to Check Systems. And they suggest I contact the merchant. Talk about full circle! I don't know what recourse I even have.
Sincerely, Michelle Crenshaw
[protected]@yahoo.com
310.745.6997

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7:40 am EST

Bank of America customer service

Firstly I called 1-800-432-1000 as soon as they opened at 8 am was on hold for 20 minutes when someone finally answered the phone they asked my name as I was telling them my name they hung up... After I had already been waiting for 20 minutes! So I called back waited again! And they hung up a second time this is ludicrous obviously if i'm calling I have an issue that needs to be resolved this wasted my morning and got me in a terrible mood worst customer service ever! I'm really thinking of just closing my account all together not to mention i've been waiting for a transfer to be posted for 5 days ridiculous!

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E John Curcio
, US
Jan 10, 2019 1:06 pm EST

This is typical of people who work for the BOA constrictor! I've been banking with them over 12 years and they just denied me a verification code to open on-line banking. I am hearing impaired and can't use a phone. The government mandates that institutions have to make concessions to allow the handicap to access them. There is no email address for BOA and they won't give me an access to open an on-line account with them. They don't even recognize my debit credit card number - this is something that they created! Somebody ought to sue these jerks!

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5:01 pm EST

Bank of America improper service

I work a few stores up from the bank, my bosses business acct. Is through boa. I decided to check out their checking acct. Offers and to also ask if I would be able to use my temporary state i.D. (I was waiting fir my new 1 in the mail) to open the acct. I also had my social security card, work i. D and birth certificate. The lobby was extremely busy as it was 15 mins til close on sat. The manager or customer service rep came out and asked me if she could help me. (the seating area is about 3 feet from the lobby area) I was waiting for her to take me to a cubicle or desk. So I didnt think I should have to have everyone overhear my financial personal business so I askedher if we could sit down to speak. She said "well, we can sit here but I have no computer" which was fine. I proceeded to tell her about my paychecks being drawn on boa and if I could open an acct with what I had. First off she never even glanced at any of my documents, check anything. She rudely interrupted me and said no we cant do anything for you, we have to scan the bar codes on all i. D's well, my temporary i. D has a barcode and dl license #. But since she never looked she wouldn't know. Id rather not speculate as to why she blew me or my business off. It was very disheartening to know that a bank I wanted to start business with treated perspective customers this way. If she had looked at my documents and told me to wait for my permanent i. D to come I would 've understood. If she wasnt so rude and at least asked me to have a seat instead of expecting me to explain mybusi ess in front of 10 strangers it might have changed things. Unfortunately I did not get her name. I will. Please in the meantime take this complaint seriously, if she treats certain customers this way you may be losing alot of potential clients.

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2:42 pm EST
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Bank of America unethical behavior

My husband is a retired veteran. He received a insurance check from USAA insurance company. The check was drawn on your bank. He needed to pay the body shop for repairs that were completed on his vehicle. I told him to take it to your bank because the check was drawn on your bank. My husband took the check to 3600 W. Main St, in Norman, OK. His teller was John. John tells my husband that he can't cash the check that is drawn on your bank because he can't verify it. I was a teller for over 5 years, so I know that's a lie. Because I know that the tellers have access to pull up the accounts and look at them. He embarrassed my husband in front of everyone. So, we're seeking resolution to this problem. Also, we want to know that this won't happen again.

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10:46 am EST
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Bank of America returns

I EMAILED THE CEO BRIAN 11/8

Veronica Jones
Thu, Nov 8, 1:29 PM (21 hours ago)
to brian.t.moynihan, me, dfwholistichealth2018

I filed a claim against GAMEDAY MEDIA. A $500 transaction turned into $2500 and $3500 of invalid charges.
I was assured by BOA when I filed a claim that after the 45th day, my account would be refunded if no dispute. the 45th day was Monday 11/5, I have called every day since. I called the 46th, 47th and today is the 48th day. Now I am being told it could be another 45-90 days. I am being told this could go into JANUARY! I WILL BE OUT OF BUSINESS! I cannot buy merchandise, pay my employees because I do not have $ to buy merchandise! I spoke with the CEO at GAMEDAY MEDIA Justin Johnson [protected] ext 437. He stated the $ has already been taken from their account November 2nd. I have spent 2-3 hours per day calling and getting thrown into the hamster wheel. BOA will no even credit us either the $2500 or the other $3500 until it is cleared up. We are talking $6000 that is being held by your bank. I am a small business owner, if I end up closing my business over this, someone will have to answer from BOA. I trusted your bank for our business and clover accounts. I need answers now, I need our money credited back now. I am a former AVP of JPM CHASE BANK, it should have been cleared up by now. This is sitting on someone's desk, an aged report etc. I have been asked by the media if I want to go public, I do not, but I will if this is not resolved ASAP.

VERONICA JONES
DFW HOLISTIC HEALTH
424 SOUTH MAIN STREET
GRAPEVINE, TEXAS 76051
STORE PHONE 817.722.6060

SEE BELOW GAMEDAY MEDIA IS ISSUING A $2500 REFUND-
PER JUSTIN $3500 WAS TAKEN FROM GAMEDAY MEDIA from their account Friday 11/2.
Everyone at BOA is sending me into a hamster wheel and states their are no supervisors in the claims/fraud department to talk with

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

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Website

www.bankofamerica.com

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