Bank of America reviews & complaints 1574
Keywords
account claim customer service deposit temporary credit card credit card fraud customer bank phone number money debit card resolved activated letter police report filed checking account helpNewest Bank of America reviews & complaints
Poor service and rude employee
I have had a banking account with BOA for many years. Checking, savings and credit card. For several years I had a automatic deduction for a small insurance policy. I recently cancelled that policy and requested that my automatic deduction be stopped. The insurance company continued to deduct that payment. I went to the BOA branch on Meredith Ave. in Urbandale Iowa. I was told that I can not manage my own account, I can not cancel that payment, that I MUST deal only with the insurance company. I was further told that the insurance company could continue to take money from my account and there was nothing I could do about it, unless the insurance company agreed to stop those automatic raids on my account.
Desired outcome: stop the automatic monthly raids on my checking account
Small business department
Complaint against
Bank of America Small Business Department
Attempted to dispute and/or stop payment on some small wrongful charges on my Business credit card today. Lengthy phone time over an hour, 3 transfers on hold, 3 different Reps with each demanding I provide over and over again basic information multiple texts for security codes ...on and on and on in the rabbit hole...ludicrous!
Business Reps rude and couldnt care less...cancelled my card instead of stop payments, not providing any clear information, informed me the Business credit card banking matters could not be done on line, informed me there will be NO reference to the call anywhere ? Refused to provide a ticket number ?
So if the Business department doesn't do what they are suppose to do guess what Ill have to call back hours of time holds and again verbal conversations about money and credit cards without any references, no confirmation, and no online options available.
Seriously Business transactions ...no reference, cant complete any tasks on line in this day of age Asking Business people to call be on hold for an hour and then not provide any confirmation of the transactions...Really ?
What is happening to the money ?
Bank of America Business Department lost my Debit card and lost $ 300 not alot of money but they could care less and have no intention of a resolve,
no efforts to even try to find out what happened ?
Is our business money really safe with this Bank of America Business Department ?
If the small Business department is refusing transparency about money, banking, and business usually there is a reason WHY ?
Something doesnt seem right here...does it ?
Why in this day in age with why is it that BOA Business clients with Business accounts cannot do online banking How could verbal phone calls without documentation be safe for your money. How can you monitor that transactions of money are accurate. In my case Debit cards and Debit account amounts just go missing, credit card adjustment cant be proven...mmmmmmmmmm
Im surprise that BOA Small Business Department doesnt recognize that their department without checks balances confirmation and transparency will be headed for federal problems.
How is it that Bank of America has aloud such high risk banking practice.
Is it even legal some of it ?
There must be requirements federal requirement of BPOA Small Business Department.
Is this department in compliance with federal regulations ?
Doesnt look good to me based on my aweful aweful experience with BOA Small Business Department.
Beware and protect your money.
This does not seem like safe banking situation for the small business owner
Interesting
There is no place to send an e-mail for resolve or remedy ?
If bank of America loses your money like they lost mine, makes mistakes in your credit card ...Oh well just plan you will have to prove it.
As they say Follow the money.
By accident froze my account
So I was told by the operator on Dec 28 2020 that the bank of america by accident froze my account?
Is the bank of america retaliating because if my complain of $1000 dollars?
I did not authorize anyone else to use my card in any way.
I am notifying you of the above unauthorized transactions
ÚRegulation E, 15 U.S.C. § 1693 et seq., 12 C.F.R. § 205.6, 205.1 investigate any unauthorized transactions.
Restore any funds withdrawn from my account without my authorization.
Desired outcome: Nothing personal against the bank of america but it's kinda obvious something is going on. I guess this solves the $100 evidence
yes bank of America has stolen 4000 dollars from me and said it would be back in my acc in ten days due to fraud but since then have not heard from them they lie to me when I call the number on back of card tell me I have no claim filed in the comp then tell me I have a claim but I need to speak to someone else and they hang up onm me edd says its b of a fault b of a say its edd fault now they don't answer or I cant get a hold of anyone I made a complaint and since then they have froze my new debit card taken away my weekly benefits from edd and they tell me to verify idenitity in which I have and they havnt un locked my card they wont tell me anything and im withoiut my money that I hads still left on the card im out my weekly benefit amount and im out the 4000 that they took out of my account months ago that they say was fraud which I don't believe that for one min I thiunk edd and the bank arte up to some shady things andf now im contacting the local news station to put my story out there and goin to find out what legal way I can sue them for thius mess they have put me through lost my apt about toi lose my car and didn't have a xmas because of them jerks anyone else having the same problem please let me know so we can get together and try to get our money owed once and for all thanks
Bank of America closed my account and wouldn’t tell me why and I still haven’t received my money from my account 4 months later!
I had three different accounts with Bank of America, I had never had any problems with them. They decided to close my account with no notice. Then when I would call in they first kept telling me I'd get my cashiers check with the balance in my accounts. Then after a week or more goes by and I still didn't receive a check with MY money. So I call again and all they ever say is they're investigating my deposits in all my accounts and they can't give me anymore information. They've never contacted me about any deposits in question. Then in Oct I get a statement show my account balance, and it says the amount was deducted for closing account and there's a 0 balance. But When I ask them where My money is they say they have no answers or explanations. I don't understand how it's legal to hold onto my money for months and close my account, send me several letters saying it's closed but they still haven't sent me my money.
Safe deposit box account ending in 0713 at 12727 SE 38th St, Bellevue, WA 98006
Re.: Safe deposit box account ending in 0713 at 12727 SE 38th St, Bellevue, WA 98006
Over 9 year ago (around [protected]) I had a safe deposit box in a Bank of America branch in Factoria (Bellevue) Washington. At that time I decided I didn't need the box any longer, so I returned the key to the branch (only one key, could not find the second key) and requested the box to be closed.
A couple of weeks ago (December 7th, 2020) almost 10 years later, my daughter Beatriz (who was a beneficiary I suppose) received paper work from Bank of America (via email) with some kind of ultimatum... pay the "owed" $136, or close the deposit box. To close it (which I thought it was the case for long many years) I had to fill out some form and have it NOTARIZED. Otherwise I will be charged $150 to drill the box open.
I am 85 years old, with serious difficulties to move around and walk. Just standing in one place for a few minutes is a very painful experience for me (I can provide a doctor's name and statement to verify). However, on December 17th, 2020, I went to the Bank of America branch on 9515 Bridgeport Way NW, Lakewood, WA, to fill out the form to close the safe box, and to have it notarized, to avoid any further problems on the subject.
After waiting longer than half an hour (which is a very long wait for me) I was notified that I had to return at some other time because the branch's public notary was not available that day.
Well... I cannot accommodate public notaries as they please. And then I thought... before I pay your arbitrary fees, or help you clean up your incompetent record-keeping, I have some questions...
#1 - How come the bank in Factoria did not notice for **10 years** that I was not making any payments on that box? (because I was not, that box was closed and cancelled as far as I was concerned).
#2 - Were are the records of who took my key, and my request to close and cancel the box?
#3 - How can the bank lose records, ignore non-payment of fees for 10 years, and after all that time comes after me for whatever amount they want to charge me, falsely accusing me of not having closed the box nor returned the keys?
I hope you find answers and share them with me... I really don't want to contact my attorney.
Thank you very much.
Ricardo Scotti-Franchini
[protected]@comcast.net
Desired outcome: To have the safe deposit box closed without forcing me to physically go to a branch to notarize any paper work, to stop the threat of "fees", and to provide me with some king of document stating this problem is permanently solved.
Customer service
I have two complaints about my edd debit card.In october 19 of 2020 I called my card to check the balance and heard my account was incorrect in the balance amount. I was in possession of my card when I was told that a withdrawal of 680.00 occured. I soon canceled my card and did a claim. I didn't have the app on my phone to check my bank activities. They said they would investigate and get bank to me. I never received my money bank.
Second complaint I went to use my card and my transaction didn't go thru. I then tried to login in to the mobile app which I received an error message that said call customer service. I called customer service the first representative said my account was closed due to edd/unemployment. I called unemployment/edd they said they did not close my account nor did I have suspicious activity regarding my account. I then called the second representative. The second representative said they receive a message from edd. Once I told them I called edd he change his statement. I told him to send me proof of this information from edd, I was told it was none. I then ask for a supervisor to speak with. I ask the supervisor why was my account closed. Mr charles said edd sent them a message of fraud. When I told the supervisor I called edd. He change his statement. He said he dont know y my account was closed and that he was going to send me a paper to fill out and then they will investigate. I then ask if how do u close somebody account with 208.00 in it and you dont have proof of fraud. I ask him for his employee id number and his last name he laughed and said he doesn't have one
Please give me back my 208.00 I had in my account before it was closed. And the 680.00 that was stolen from me also
Desired outcome: my 808.00 refunded in a check
Frozen account
My account was frozen by EDD with my previously received money in it. My account was compromised, reported it to BOA. Subsequently the EDD froze the account because of fraudulent activity. But I had money in there that BOA will not grant me access to. EDD is verifying my ID but has told me that I should be able to access the money in the account prior to it being frozen.
Claims department call center
I called the number on the back of card on 12/09/2020 at 4:52 pm and sat on hold for an hour and 2 minutes and 31 seconds before a claims department rep got on the phone. I explained that a claim needed to be filed for my 5 missing deposits that were deposited onto my account by edd. She started to argue with me and say she does not see any payments that were deposited and I will have to call edd. Which edd told me that they are not responsible for the payments they have already sent the payments. My card was locked and no way else to pull money off. So five deposits are missing. When I called to see if the claim was ever made she told me that she does not see deposits than started to argue and then hung up on me. And I have been back and forth calling and all I get is long wait times and nothing fixed.
I had a similar situation. I resorted to emailing my state senators office. They got back to me in 2 days. The very nice lady who I called per her request collected my info and my story and resubmitted my ID documents that I had sent to EDD already. This is insult to injury. My account was hacked and funds stolen and I HAD my card. But I’m the one punished for doing the right thing.
I would like to see an investigation of the fraud that's happening with all these EDD payments and Bank.of America. Beside false claims there are unauthorized cards, fraudulant transactions, someties large ones, and shoddy or no investigation and unwillingness to help their customers. Lookigverybad to me. In my case they reibursed me $2400+, but not the entire amount. I'm going to call the claims departmentandtry a third time. No doubt they'll try to say too much time has passed since it occurred. (But not too much time since their last response .) I'm going to demand a copy of their security camera video. It was one of 4 withdrawls from their ATMs. I'm going to demand an explanation too. The more information, the more they screw themselves. Get Answers! The squeaky wheel gets the grease. Don't back down! There's always The FEC, although BOA is known for being a dirty bank...
Why did the bank took $1000 from my edd account
On september 30 2020 $1000 were missing in my bank it said the merchant was bank of america.
I been calling so far I have been transfer to the claims department 4 times..
I made a complaint with a consumer government agency in which they put that claim to the bank..
The bank lie! Saying I haven't made a complaint I have evidence its been happening before
Customer care / fraud dept.
On 12/7/20 I disputed a charge from pmcapital.com. A check card was used for payment in the amount of 211.96. I phoned the number of this company and heard only music for about 1 minute. I had a bad feeling as this was "gold and silver for sale" company. I have never purchased gold. I pulled up the site for this information and phoned another number listed on the site...no answer. Surprisingly enough, they had an email address for potential clients! I filled that out stating that I received a charge from them and that I was going to file a dispute with B of A. About a half hour later I receive a phone call from the owner stating that the charge was from Umbrella, which is a supplement company that I had purchased products from. Huge problem! I never recalled an agreement with a gold company for payment of anything, but the information was correct. My customer care person, Marianne (spell?) was great and she had told me to destroy my debit card and they would send me a new one.
After all of this transpired, I receive an email from Umbrella that they would file fraud charges should I submit a dispute. Now, the trouble starts with your people. I call the fraud department, where I waited 20 minutes for a rep by the name of Brooke from Michigan. She gave me an extremely hard time for not being able to get email as I was out of the house and unable to receive a code as I use a FLIP phone. Now, I need to cancel that dispute asap and I can't due to your communication bias and sub standard personnel. I would have changed banks long ago if there were any other in my area. I think BoA is the worst bank I have ever used. All I want is to cancel the dispute I filed against pmcapital.com/ umbrella! I asked for a supervisor and she could not find one! This is not the first time I have had problems with your horrible workers. I do not have the address, but pmcapital is somewhere in utah. Please resolve this problem and reprimand Brooke for a terrible job in establishing identity. Your bank needs an overhaul! No wonder we booted you out of Hawaii! M. Madsen
ca edd pre paid account
Wow I hate b of a. Back in July someone took money from my account totaling $923.00, I had no idea it even happen. I went to use my b of a ca edd debit card at atm. And it said to call cs. I did it was a weekend all the bofa cs lady says was call back Monday to claims dept. Monday comes I call answer a bunch of questions and start a claim to get money back. A few days letter I received alerted from bofa and it said temp credit while they investigate my claim. A month goes by another letter comes says they did there investigation and temp is snow final. And just this Oct 4 with no notice these [censored] take back the 923.00. No letter no call no email. Nothing. They stole my money. So I call claims several times a day no one knows anything. A bunch of idiots. No kinda cs skills. On top of 2 hr wait times just to speak to someone in claims. If you get ca edd take your money out asap. Bofa steals money. And won't give it back. Even worse nov 20th I get a letter from bofa saying my account was credited. Not a penny! Wtf get your heads out of your a#* bofa. Your customer service sucks is the worst i've ever encountered! No one knows anything about why I got the letter. Screw you bofa thiefs. You guys suck i've got all letters from bofa who wants to see the bull im going threw! Im so pissed I cant even write this dam complaint. Shame on all bofa claims employees. No kinda cs at all worse. I've complained to so call managers and asked for several callbacks. Nothing! Wtf is going on that a bank can steal my money? Shane on bofa making this covid exp a lot worse. Please anyone who reads this. Close your bofa account. Liars and thieves.
You are not alone. Same thing happened to me. BOA keep telling me edd froze my account and they need edd to unfreeze it. When I've gotten several letters from boa stating it was THEM that froze my account and after I've talked to edd numerous time and they tell me nothing is wrong on my account and that its boa. Their customer service don't know [censored] ...and on top of that their claims department are rude [censored] [censored]ing people. I waited for almost 3 hrs to get connected to claims department just for the rude [censored] [censored]in lady to just tell me my account is closed I don't have an account with them therefore she can't help me and hang up on me, after I asked several times to transfer me to her manager or supervisor.
It happened to me too they took 1000 bjt its interesting how they gave you that line of credit because i recorder this M...F...! The operator asked if im in the group of people? Tje group their money was talen out put in and then pulled out he tells me that my claim might be sitted on someones desk not even looked at.. Its the second time they said wait 10 days to get a respond. What they do is this the last place the police will look its the bank.. The bank is commiting fraud. They have done this way before.. They lied to a goverment agency about me... I told and i challenge the bank prove me that i pulled the money. They wana fight you..
Heloc
In a letter dated Nov 25, 2020 I was notified that my home equity line of credit had been suspended because my payments were past due. This was concerning because my balance on the line of credit is $0. I verified via my online portal and then called customer service.
On Monday November 30, after holding for 51 minutes and 32 seconds I reached a customer service person who researched the issue and agreed I owed nothing but couldn't tell me why my account was suspended. After 1 hr and 11 minutes she escalated the problem.
On Wednesday Dec 2, I waited for an additional 2 hrs with another customer service rep trying to get some answers. I gave up!
Obviously I cannot post my acct # here and apparently I cannot resolve this over the phone. I am not sure, short of driving downtown and sitting in Mr. Moynihan's office how to resolve this problem. Even the customer service reps can't get a member of management on the phone to assist.
Home equity loan
In 2007, my husband and I applied for and obtained a home equity loan. We recently discovered that this was an amortization balloon mortgage. This was never revealed at settlement. We decided on a 15 year mortgage. We are now 72 years old and in 2 years, even though we paid in $100, 000 we will still owe over $60, 000. We were told to find another lender or they will place a judgement on our house. This mortgage has been sold 4 times! I have contacted the most recent, select portfolio servicing and Bank of America with no answers or solutions. We would appreciate any help or advice. Thank you! Linda R. Canning
Find a consumer advocacy agency and above all, get an attorney! If they violated disclosure, truth in lending laws there can be remedies.
It's bad enough they make 10xs their money lending to you (actually, I think they don't even need the cash reserves anymore, they get it for free) they have these chemes to bleed you dry, after they've been baled out. People have sued them and won because they don't actually put any money up for you. You've paid real money you earned, they just contributed numbers to a ledger. Your disrupting tbeir arbitrary growth scheme. Yes, another lender can readjust it down, start the clock over, if you want to go that route.They like that because it keeps their ledgers in agreement. It could at least buy you time. Get advice!
Can't access on-line banking
After only being able to access online banking once, or twice a week for the last thirty days, I called the number on the back of my card. I told the woman my problem, and she told me the last day I was able to connect, and stopped talking. Then she became rude. She said, you connected 11-24-2020, what's your problem? When will the problem be fixed is my question? Nowhere have they tried to explain to their customers the situation.
edd debit card fraud dept
Someone somehow used my card and spent $260.00 at Cotton Kids Store #1212 in Ontario CA. I'm in San Diego County. I HAVE my card and never shared it or the number with anyone and have never been at or even near that store.
The card was debit card issued by B of A for the CA EDD Dept. Theres only one way to contact the fraud Dept for EDD debit accounts. Calling one phone number. Ive waited over an hour 4 days in a row without reaching anyone and have still been unable to report the theft.
I called the store and though they identified the transaction, they said the only person who could help was my bank.
I went into a B of A branch. They dialed the number and handed me the phone - I left after 15 mins. I emailed - they emailed back with the number. I called the normal cust svc and they said only the dept at that number could help and ppl have been known to wait 3 - 5 hrs.
They have no option to call you back - and they repeat the same 20 second music loop over and over and they interrupt the music every 45 seconds with an announcement of how important the call is to them and to keep holding - so you cant even really do anything else and concentrate while youre waiting.
Im at my wits end and really dont know what to do
B of a don't care abouth the people on ca edd. Call the regular cs line. No wait times nice friendly people. Why is that b of a ? Cause you don't care about people on unemployment!
customer service for all of bank of america/western union
11-21-2020
This morning around 6am, I placed a request for emergency funding from my personal checking account that unemployment provided for me. This request is also to include wester union as the financial transfer company.
I have been up and down up and down with bank of america period! And is about really over with employees not know even its basic policy and procedures and who or which line to transfer escalated issues.
My opinion sharing is that this will never change unless training improves a better instructor, or a better system on screening for new hires and most important quality assurance at its best. Daily review and line ups so that all employees are on the same page with service. And yes will be happy to assist by experience trainer.
Unfortunately due to covid I was able to spend my quality time playing musical chairs and be given the run arounds on who, where and how and what department might be able to help, or comments that i'm unalbe to do that, without out saying (you know great thinking mr caravalho, let me connect you with the right person who has those credentials to do just that of what you are requesting. (and warm transfer what is this cold transfer or sending to the wrong department.
Before I really start my typing of many excuses the customer service agents verbiages to make an excuse of what might be the reasons. Stop with the excuses and start producing results. Your supervisors pass numbers to the agent to transfer me and not even know what department that number is taking us.? Not sure if it's western union or bank of america western union department! Really? For a total of 4 disconnected phone calls in either of these areas, on hold, transfer, hang up. Now its 652pm and being sent to a department advised by a supervisor to a department that has closed for the day. As myself and the customer agent wait and wait and wait for a pick up she finally checks to see if department at this time was closed. Can you see training, supervisor instead of taking the escalation call, sups would rather give the agent a number to assist the customer that is closed! Wow wow wow wow. With this simple task that could have been avoided by a simple time sheet of hours for each department was not looked at by the supervisor. Im sure this request was also typed into the company supervisor chat room, where also other agents and supervisors also may review responses and questions and even then no one advised agent that our line was no longer available. Can you by this alone take a step back and only get a glimps on how my day really went... It was another over the top day again I have spent with bank of america it is an on going situation that I have experience over and over.
Stop the 101 questions to every department to verify/ do you know how much diffrent agents has asked me all questions and not lets forget this includes agent that I cofirmed my identity and its not even the right department.
Please bare with me while information of issues is explained by many different times of the day. And all frustrations I express are also from different parts of the day and not in order.
Omg once again it is now 816pm and again the agent disconnected my phone call, this is the 5th time today since 6am this morning and am completly over boiling as if my time is priceless, while I didnt get paid for the 15hrs soon to be 16hrswhile the employees that assist in playing with me in musical chairs and the times left on hold. Coming back on the line to state that were still here with you/ as some agents was greatful to help me while some in voice stating im still here and so on. Could have cared last.
Some supervisor can call western union and some cant, I was given the run arounds till finaly stated western union is closed cant help till tomorrow. But what happened with helping me today? I figure computer errpor for the first disconnection. Second hang up ok its a pick up disconnection third a ok just a one off, 4th mmmmmmmm 5th bank of america just stated f&*% y&^ a87 h%^* wait till tomorrow and try again.
Im tired and exhausted this is not even the begening or ending of my day. But now let me prepare to inform my family that once again bank of america has failed to provide outstanding service for a simple western union request that now I feel takes a college degree to do one.
This is a long time coming I about 95 percent of my calls to this company has been a fail and that is really sad.
I would like to request ceo, someone in a high status the may have the ability to take a look at average wait and call time, how many drop calls are made and dispositions agents used// this is important for scores new contracts for the future and opportunity for the upcoming generations and pray that we in the industries be and example for them. Working virtualy is a privledge not an option, maybe if agents need to spend gas money and food money and personal time out of l ife to get ready for work and then come home late just maybe you will have a better customer service and or any service for bank of america to make a progress in service/
Opening new checking account - money vanished
I opened two new accounts a week ago. Deposited $100 in new checking and $100 in new savings. Also transferred $50 from cash app. Zero balance on both accounts. I've called Bank of America repeatedly and no one has any answer but to say they do not see incoming transfer and there is nothing they can do. This is THEFT!
credit card
My name is Madeline Hyatt and my issue is I do bookkeeping for Erik and Rosina Petersen. They have a credit card [protected]/22/ (052) with a balance of approximately $13000.00 due. I am not a signor or a guarenteor on this account. There open balance is on my credit report. Please let me know what I need to do to resolve this issue.
Not safe banking
Bank of America safe banking is not safe at all! I applied for a loan and was approved for 3000.00 from Sun Credit Financial. Thru these hard times I thought thats what I could do. Well when I went to use my debt card it was locked so I called the bank I didn't think to much about it because I do have Safe BANKING. Well when i called the bank they released the funds. Well I tried to use my card again and it was locked again! This went on five times and each time they unlocked my card. On the 6th time I was angry because it was ridiculous. When I called I was put on hold for over 20 minutes and finally some lady gets on the phone and tells me that they shut down my account and told me it was a business decision on there part! I have been a Bank customer for over 11years! I was devastated everything I had was connected to this bank. Im received disability direct deposits to this bank! For them to fo this and not tell me why? Well needless to say I was not going to take this without an explanation! I wrote and called there corporate office until finally some one got back to me a lady named Devin Harris who told me that someone filed a 3000.00 claim on my account and claimed to be me! I told her that there's was no way I filed a claim. I explained to her that I applied for a loan and was approved. I have the emails and loan documents to prove it. She told me that I could go and open up another account because I may have been the victim of a scam. I had to get a new account number and everything. She saud my identity may have been compromised. I was devasted. Why didnt anyine call me from the Bank right away or tell me something when I called 6 times prior? I made a repoet to the FTC and FBI. Now Sun Credit Financial is harassing over 3000.00 they saying I defaulted on the loan. So now I dont know what to do. Then well my direct deposit from socially security goes to my old account thats supposed to be closed. I was suppos3s to wait for it to go back to socially security so they can send it back to me by mail but Bank of America kept it! They said it was part of the investigation! Now I cant pay my bills and I am in worse shape than ever! Can anybody please help me? What do I do?
Edd debit card
First the Bank of America debit card was locked on me pending verification. I had $106.00 on the card already and since the card was frozen the EDD added additional funds to that account on August 20-21 2020. And again on August 30, 2020. And additional funds were sent to the account October 20, 2020. I obviously cleared if funds are being added. I have verified and have the text messages and emails proving so and I also have the online statements that have the payment id number on those documents. I know all the information needed but every time I call I always get directed to call the EDD and have them send verification I am in good standing. Well if EDD is adding funds to the account after it was put on hold what more verification do you need? I feel like I am being lied to and miss lead. And I would appreciate some answers or my funds to be released. I have been waiting a very long time for my funds those payments are from march. Can some body please find some answers and contact me my name is Jenny N. Ysais and my email on the account is [protected]@my.scccd.edu thank you so much for your time and hopefully this can all get resolved accurately and time efficiently.
When will I get any answers on my account seeing I have been back and fourth on the phone for two week straight with no response or any answers. Every time I call it is the same thing. Call your sponsor and find out it is not on my end. I call EDD and they say it is not on there side it is the bank of America.
Bank of America Customer Reviews Overview
One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.
Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.
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While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.
Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.
Bank of America In-depth Review
Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.
Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.
Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.
Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.
Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.
Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.
Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.
Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.
Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.
Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.
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