Bank of America
reviews and complaints

On 12/7/20 I disputed a charge from pmcapital.com. A check card was used for payment in the amount of 211.96. I phoned the number of this company and heard only music for about 1 minute. I had a bad feeling as this was "gold and silver for sale" company. I have never purchased gold. I pulled up the site for this information and phoned another number listed on the site...no answer. Surprisingly enough, they had an email address for potential clients! I filled that out stating that I received a charge from them and that I was going to file a dispute with B of A. About a half hour later I receive a phone call from the owner stating that the charge was from Umbrella, which is a supplement company that I had purchased products from. Huge problem! I never recalled an agreement with a gold company for payment of anything, but the information was correct. My customer care person, Marianne (spell?) was great and she had told me to destroy my debit card and they would send me a new one.

After all of this transpired, I receive an email from Umbrella that they would file fraud charges should I submit a dispute. Now, the trouble starts with your people. I call the fraud department, where I waited 20 minutes for a rep by the name of Brooke from Michigan. She gave me an extremely hard time for not being able to get email as I was out of the house and unable to receive a code as I use a FLIP phone. Now, I need to cancel that dispute asap and I can't due to your communication bias and sub standard personnel. I would have changed banks long ago if there were any other in my area. I think BoA is the worst bank I have ever used. All I want is to cancel the dispute I filed against pmcapital.com/ umbrella! I asked for a supervisor and she could not find one! This is not the first time I have had problems with your horrible workers. I do not have the address, but pmcapital is somewhere in utah. Please resolve this problem and reprimand Brooke for a terrible job in establishing identity. Your bank needs an overhaul! No wonder we booted you out of Hawaii! M. Madsen

Wow I hate b of a. Back in July someone took money from my account totaling $923.00, I had no idea it even happen. I went to use my b of a ca edd debit card at atm. And it said to call cs. I did it was a weekend all the bofa cs lady says was call back Monday to claims dept. Monday comes I call answer a bunch of questions and start a claim to get money back. A few days letter I received alerted from bofa and it said temp credit while they investigate my claim. A month goes by another letter comes says they did there investigation and temp is snow final. And just this Oct 4 with no notice these [censored] take back the 923.00. No letter no call no email. Nothing. They stole my money. So I call claims several times a day no one knows anything. A bunch of idiots. No kinda cs skills. On top of 2 hr wait times just to speak to someone in claims. If you get ca edd take your money out asap. Bofa steals money. And won't give it back. Even worse nov 20th I get a letter from bofa saying my account was credited. Not a penny! Wtf get your heads out of your a#* bofa. Your customer service sucks is the worst i've ever encountered! No one knows anything about why I got the letter. Screw you bofa thiefs. You guys suck i've got all letters from bofa who wants to see the bull im going threw! Im so pissed I cant even write this dam complaint. Shame on all bofa claims employees. No kinda cs at all worse. I've complained to so call managers and asked for several callbacks. Nothing! Wtf is going on that a bank can steal my money? Shane on bofa making this covid exp a lot worse. Please anyone who reads this. Close your bofa account. Liars and thieves.

In a letter dated Nov 25, 2020 I was notified that my home equity line of credit had been suspended because my payments were past due. This was concerning because my balance on the line of credit is $0. I verified via my online portal and then called customer service.
On Monday November 30, after holding for 51 minutes and 32 seconds I reached a customer service person who researched the issue and agreed I owed nothing but couldn't tell me why my account was suspended. After 1 hr and 11 minutes she escalated the problem.
On Wednesday Dec 2, I waited for an additional 2 hrs with another customer service rep trying to get some answers. I gave up!
Obviously I cannot post my acct # here and apparently I cannot resolve this over the phone. I am not sure, short of driving downtown and sitting in Mr. Moynihan's office how to resolve this problem. Even the customer service reps can't get a member of management on the phone to assist.

In 2007, my husband and I applied for and obtained a home equity loan. We recently discovered that this was an amortization balloon mortgage. This was never revealed at settlement. We decided on a 15 year mortgage. We are now 72 years old and in 2 years, even though we paid in $100, 000 we will still owe over $60, 000. We were told to find another lender or they will place a judgement on our house. This mortgage has been sold 4 times! I have contacted the most recent, select portfolio servicing and Bank of America with no answers or solutions. We would appreciate any help or advice. Thank you! Linda R. Canning

Someone somehow used my card and spent $260.00 at Cotton Kids Store #1212 in Ontario CA. I'm in San Diego County. I HAVE my card and never shared it or the number with anyone and have never been at or even near that store.

The card was debit card issued by B of A for the CA EDD Dept. Theres only one way to contact the fraud Dept for EDD debit accounts. Calling one phone number. Ive waited over an hour 4 days in a row without reaching anyone and have still been unable to report the theft.

I called the store and though they identified the transaction, they said the only person who could help was my bank.

I went into a B of A branch. They dialed the number and handed me the phone - I left after 15 mins. I emailed - they emailed back with the number. I called the normal cust svc and they said only the dept at that number could help and ppl have been known to wait 3 - 5 hrs.

They have no option to call you back - and they repeat the same 20 second music loop over and over and they interrupt the music every 45 seconds with an announcement of how important the call is to them and to keep holding - so you cant even really do anything else and concentrate while youre waiting.

Im at my wits end and really dont know what to do

11-21-2020
This morning around 6am, I placed a request for emergency funding from my personal checking account that unemployment provided for me. This request is also to include wester union as the financial transfer company.

I have been up and down up and down with bank of america period! And is about really over with employees not know even its basic policy and procedures and who or which line to transfer escalated issues.

My opinion sharing is that this will never change unless training improves a better instructor, or a better system on screening for new hires and most important quality assurance at its best. Daily review and line ups so that all employees are on the same page with service. And yes will be happy to assist by experience trainer.

Unfortunately due to covid I was able to spend my quality time playing musical chairs and be given the run arounds on who, where and how and what department might be able to help, or comments that i'm unalbe to do that, without out saying (you know great thinking mr caravalho, let me connect you with the right person who has those credentials to do just that of what you are requesting. (and warm transfer what is this cold transfer or sending to the wrong department.

Before I really start my typing of many excuses the customer service agents verbiages to make an excuse of what might be the reasons. Stop with the excuses and start producing results. Your supervisors pass numbers to the agent to transfer me and not even know what department that number is taking us.? Not sure if it's western union or bank of america western union department! Really? For a total of 4 disconnected phone calls in either of these areas, on hold, transfer, hang up. Now its 652pm and being sent to a department advised by a supervisor to a department that has closed for the day. As myself and the customer agent wait and wait and wait for a pick up she finally checks to see if department at this time was closed. Can you see training, supervisor instead of taking the escalation call, sups would rather give the agent a number to assist the customer that is closed! Wow wow wow wow. With this simple task that could have been avoided by a simple time sheet of hours for each department was not looked at by the supervisor. Im sure this request was also typed into the company supervisor chat room, where also other agents and supervisors also may review responses and questions and even then no one advised agent that our line was no longer available. Can you by this alone take a step back and only get a glimps on how my day really went... It was another over the top day again I have spent with bank of america it is an on going situation that I have experience over and over.

Stop the 101 questions to every department to verify/ do you know how much diffrent agents has asked me all questions and not lets forget this includes agent that I cofirmed my identity and its not even the right department.

Please bare with me while information of issues is explained by many different times of the day. And all frustrations I express are also from different parts of the day and not in order.

Omg once again it is now 816pm and again the agent disconnected my phone call, this is the 5th time today since 6am this morning and am completly over boiling as if my time is priceless, while I didnt get paid for the 15hrs soon to be 16hrswhile the employees that assist in playing with me in musical chairs and the times left on hold. Coming back on the line to state that were still here with you/ as some agents was greatful to help me while some in voice stating im still here and so on. Could have cared last.

Some supervisor can call western union and some cant, I was given the run arounds till finaly stated western union is closed cant help till tomorrow. But what happened with helping me today? I figure computer errpor for the first disconnection. Second hang up ok its a pick up disconnection third a ok just a one off, 4th mmmmmmmm 5th bank of america just stated f&*% y&^ a87 h%^* wait till tomorrow and try again.

Im tired and exhausted this is not even the begening or ending of my day. But now let me prepare to inform my family that once again bank of america has failed to provide outstanding service for a simple western union request that now I feel takes a college degree to do one.

This is a long time coming I about 95 percent of my calls to this company has been a fail and that is really sad.

I would like to request ceo, someone in a high status the may have the ability to take a look at average wait and call time, how many drop calls are made and dispositions agents used// this is important for scores new contracts for the future and opportunity for the upcoming generations and pray that we in the industries be and example for them. Working virtualy is a privledge not an option, maybe if agents need to spend gas money and food money and personal time out of l ife to get ready for work and then come home late just maybe you will have a better customer service and or any service for bank of america to make a progress in service/

I opened two new accounts a week ago. Deposited $100 in new checking and $100 in new savings. Also transferred $50 from cash app. Zero balance on both accounts. I've called Bank of America repeatedly and no one has any answer but to say they do not see incoming transfer and there is nothing they can do. This is THEFT!

My name is Madeline Hyatt and my issue is I do bookkeeping for Erik and Rosina Petersen. They have a credit card [protected]/22/ (052) with a balance of approximately $13000.00 due. I am not a signor or a guarenteor on this account. There open balance is on my credit report. Please let me know what I need to do to resolve this issue.

Bank of America safe banking is not safe at all! I applied for a loan and was approved for 3000.00 from Sun Credit Financial. Thru these hard times I thought thats what I could do. Well when I went to use my debt card it was locked so I called the bank I didn't think to much about it because I do have Safe BANKING. Well when i called the bank they released the funds. Well I tried to use my card again and it was locked again! This went on five times and each time they unlocked my card. On the 6th time I was angry because it was ridiculous. When I called I was put on hold for over 20 minutes and finally some lady gets on the phone and tells me that they shut down my account and told me it was a business decision on there part! I have been a Bank customer for over 11years! I was devastated everything I had was connected to this bank. Im received disability direct deposits to this bank! For them to fo this and not tell me why? Well needless to say I was not going to take this without an explanation! I wrote and called there corporate office until finally some one got back to me a lady named Devin Harris who told me that someone filed a 3000.00 claim on my account and claimed to be me! I told her that there's was no way I filed a claim. I explained to her that I applied for a loan and was approved. I have the emails and loan documents to prove it. She told me that I could go and open up another account because I may have been the victim of a scam. I had to get a new account number and everything. She saud my identity may have been compromised. I was devasted. Why didnt anyine call me from the Bank right away or tell me something when I called 6 times prior? I made a repoet to the FTC and FBI. Now Sun Credit Financial is harassing over 3000.00 they saying I defaulted on the loan. So now I dont know what to do. Then well my direct deposit from socially security goes to my old account thats supposed to be closed. I was suppos3s to wait for it to go back to socially security so they can send it back to me by mail but Bank of America kept it! They said it was part of the investigation! Now I cant pay my bills and I am in worse shape than ever! Can anybody please help me? What do I do?

First the Bank of America debit card was locked on me pending verification. I had $106.00 on the card already and since the card was frozen the EDD added additional funds to that account on August 20-21 2020. And again on August 30, 2020. And additional funds were sent to the account October 20, 2020. I obviously cleared if funds are being added. I have verified and have the text messages and emails proving so and I also have the online statements that have the payment id number on those documents. I know all the information needed but every time I call I always get directed to call the EDD and have them send verification I am in good standing. Well if EDD is adding funds to the account after it was put on hold what more verification do you need? I feel like I am being lied to and miss lead. And I would appreciate some answers or my funds to be released. I have been waiting a very long time for my funds those payments are from march. Can some body please find some answers and contact me my name is Jenny N. Ysais and my email on the account is [protected]@my.scccd.edu thank you so much for your time and hopefully this can all get resolved accurately and time efficiently.

I have been going through the dispute process with Bank of America about money that was taken from my account which was $5200 while I was in the hospital I sent them proof information that I was in the hospital and I've been given nothing but the runaround it's been at least one month one week since I filed this claim I have not received any kind of a temporary credit and I've been told all kinds of different stories by different representative and I'm really sick of dealing with these people mind you this is after I had me on hold for 4-9 hours at a time Still no results. I've had my Claim opened and closed several times the same claim and also my paperwork has been lost they closed my claim one time because they said I didn't submit the paperwork OK well if I didn't submit the paperwork then how were you guys able to re-open the claim for me so somethings not right I don't know what's going on but I need results I'm tired of waiting for my money is rightfully mine and it should not have been taken from me.

BofA has taking $7414.33 from my account. I have tried to reach the claims department without success.

Dear Sirs/Madam:

I am writing you regarding resolving a situation involving a person impersonating someone I knew or know, I sent money through this service and I have confirmation numbers but don't know to whom the money really went, this involves two people and/or email addresses and several numbers,

b3501f504 = 1, 500.00, and 72e6a0eed = 1650. First of all I was helping a friend do this because he has some memory issues and assured me that he was talking to the right people, but these recepients are not the intended persons and when I tried to call the number were not inservice..., this person or people have even been online since this occured, as if not happened. I reported this to the FBI, and The Federal Trade Commission and possibly the CIA.

I need to know what bank these people picked up my funds so that I can have it returned and proscecute this individual. I was told by Bank of America that they would repopulate my Zelle account so that I can trace information regarding the transfer, and to this day they have not done so.

The FBI should be calling with a formal grievance if these funds are not traced back to the Zelle account holder on the receiving end.!

Best Regards,

Aaron K. Taylor/Michael E. Lombardi

I put a letter of hardship in and its going a month now this not fair they keep hanging up on me

I spoke with a Naskesha from BOA and she suggested I give this information to you regarding our scam on Novenber 5. Full details were already given to BOA.

These were the people who scammed us for $6, 100.00
Mark, supposedly from Apple, Phone 281/624-2921 and
William, again supposedly from Apple, Phone 601/844-6629

Bank of america prepaid debit card services for edd is breaking there Terms and Conditions section 2. I'm currently receiving unemployment and receiving funds on BofA prepaid debit card. my account was frozen by unemployment do to I'd verification. I cleared that issue then my BofA debit account became negative saying debit adjustment from state of california unemployment. after getting the run around from both sides I come to find out it was BofA who debited my account and they say there trying to fix the problem within there system. it could take up to ten days. as of today calling every single day to find no luck with agents at BofA being rude and unhelpful no luck. mean while I'm still receiving deposits from unemployment and the negative balance just eating my payments up. after many calls to BofA informing them there breaking the rules and my rights I get nothing but rude customer service with them saying please give them a chance to fix there system when I've gave it almost a month now being evicted homeless in the streets.

To whom it may concern :
I have been trying to contact BOA four weeks to get this claims dispute resolve. No result as of today, my account is in negative balance due to BOA decided to send the funds back to EDD. I contacted EDD and they said it's BOA whom need to credit my account. Why is BOA taking their sweet time?. Don't they know we all have bills to pay, and we need groceries to feed our family. Why is BOA system so broken? How can they get away for messing with my livelihood? Someone please help. BOA is a bunch of crooks.

I called Bank of America prepaid when my EDD card didn't arrive. I was told my card was activated and all my money was gone. A claim was filed. Instantly my claim was denied. I was told this was because of the amount and all the EDD fraud issues going on. EDD cleared me of any fraud or wrong doing. My account was reopened with the bank but they never reopened my claim. I have called nearly everyday for a month and been on the phone for 4-8 hours. I have been hung up, denied to speak to a supervisor, told to wait, my request to reopen my claim have been dismissed twice, not allowed to open a new claim or appeal the decision. No one from their so called "back office" who makes the decisions has ever contacted me but out of good faith I faxed them over my email communications with the Post Master General proving an investigation was started months earlier when we realized our mail was being stolen out of our mailbox. In addition, we sent of photos of the suspect we caught on the front door video camera we install, the police report number for the report we made with the Sheriff's department and identity theft affidavit to the IRS. Now I am also facing possible eviction because of this and sent them that documentation as well. How much more proof do you need? And I sent this all and there isn't even an investigation going because they won't open my claim to conduct one.
If I have an open claim, the bank is required to give a provisional credit within 10 days but as long as they refuse to reopen my claim they do not have to give me anything. I have two little boys and a disabled husband. This claim was filed as a hardship and I can't seem to get any help. Bank of America's prepaid department is a joke. Their customer service and way of doing business is disgusting. I am appalled with how they have handled my claim.

On september 28, 2020 my card and account were closed/frozen. Bofa said edd froze it, edd said my account looked fine but to call back on oct. 5th. On the 5th I decided to try logging in bank of america edd card website and it worked! Only thing is, all the credit I received from a prior dispute was deducted from my account! Leaving my balance negative $5, 000! I called b of a claims department and a rep said she'd "escalate" my claim but had no idea why this happened but i'd it would be fixed within 48 hrs. Another rep said 10 business days and another couldn't say how long a resolution will take. A few days later, I receive a letter from bank of america, dated 10/02/20, saying my claim was closed because my account was closed due to suspicious activity and I could request for my claim to be reopened. Obviously, my account is verified - my account was reopened - which would mean my dispute should be reopened by default and my account adjusted to correct the bank's error. Its a simple fix, but its yet to happen. Even after multiple calls and countless hours on hold and speaking with 5 different representatives - all unable resolve this.
Because of the pandemic, I rely on these benefits. Like many, I have no other income and this type of error affects me significantly. I have been networking online and there are a large number of people in california, receiving unemployment, experiencing the same or similar issue with their accounts. This is unfair.
Bank of America is in violation of efta regulation e error resolution policy as well as their own cardholder agreement.