Bank of America
reviews and complaints

ok so i closed my credit union account due to the service being completely horrible and so when i closed that account they sent me a cashiers check in the amount of $74, 399.00. When i received it in the mail it was to late to go to the bank so i just deposited it into the atm. So now i deposited the check 5 days ago now and when i log into my mobile banking it shows that the check has already been processed and cleared yet they havent released ANY of the money. now keep in mind i have had bank of america for 34 years now and never have i had a check bounce nor has my account gone into the negative. and now due to this ordeal my account is now in the negative and to top things off my electric bill is on automatic payment and since i did not have enough money in my account my electricity has been turned off and they said that my money wont be available for 10 days after deposit. im so confused how bank of america wont release at least a couple hundred so that i have electricity and can eat. the reason they put a hold on it is "check specific information indicates item may be returned." which is complete and total b******t because the check has already been processed and cleared!

There is someone in the bank, posing as me, My Name is Robbie Anngerette Morgan, I have been trying to get my money, and it seems i am always getting the run around, or it takes hours.The person is not me and does not work for me. I am a Marrissa. the only brown in the world.

I called on 12/14/2021 indicating someone open two accounts under my name, address, and social security number. I did not open these accounts. They told me they issued a report and these accounts are frozen due to fraud. I want to verify that this was indeed done. I have done all I know how to do to stop this from going on, but I do not want these accounts. They need to be cancelled and my name and social security need to be frozen so no one can use them. The accounts were open under Betty Ruppert, 121 Schooner Point Dr., Port Clinton, Ohio. 43452. Your immediate attention to this would be greatly appreciated. Please email me back an answer to skip.[protected]@outlook.com. Thank You

On 1/10/2022 at 17:07 pm I went into the lobby ATM and was in line waiting my turn at the ATM and when the customer in front of me was finished I went to walk toward the ATM but slipped from a newly mopped floor that had no warning wet floor signs! I hurt my tailbone and have been trying to call the phone number on the front door [protected] with no luck, I kept getting hung up on. I tried to call Human Resources for Bank of America with the same results, being disconnected and unable to reach a live operator to discuss my fall.

I would appreciate a call back. I reached out to my Attorney as I am unable to reach customer service.

Please advise,

Annmarie Stevenson
[protected]

I wanted to renew my web root. Theses people said they could. There name is any desk phone number for them is [protected]. They went to zelle under the name bernard [protected]@comcast also [protected]@comcast. T hey wanted me to give them my pin number but I wouldnt do it. I tried to cancel the service and they said I would never get web root. They said they wouldcall me tomorrow but then they said I could call them tomorrow. Bernard hudson is not added by me.

Feb 2018.
I applied for a new checking account with a credit union that I have my car loan through. I can't open a checking account with this bank since Bank of America has reported my checking account with them having fraud activity that was closed by BofA without warning in Feb 2018. They withheld my funds from me for over 2 years. I received a letter and a check from BofA in the mail in 2020 telling me that "if I dont' deposit the check in 30 days, that they will give it to the state of California." In those 2 years, they never once notified me that I had funds that they were withholding from me. Never in my life has a bank ever closed my account without notifiying me first. The only fraud that was commited was by Bank of America, commiting fraud on me the customer. I have disputed this to Chexsytems. They need to update the account to show it has been paid, no money is owed to BofA. They need to acknowledg that they made a mistake and to remove the dispute from Chexsystems.

8102 W Grand Pkwy S, Richmond, TX 77406 US

went to close the account supposed i have a ADV Relationship Platinum Honors Account and the bank was not busy but the lady at the front desk was busy rude and does not have a sense of saying HI to customers

very rude and very unprofessional

she should be reprimended

I'm an hour away from the closest branch just got out of the hospital covid among other health issues I open the account through the mobile app and I've been out of work and getting this check from the insurance company to cash it I cashed it through the mobile app now I knew that I'm most likely with tests and everything that's going on with me I was probably going to end up being cash in another check well the check is from Bank of America so I thought it would probably just be easy for me to get an account unfortunately my car broke down so that's why I used the mobile app I put the money in 3 days ago they told me it would be the check would be ready to be cut over the check would go in and it would be ready 3 days later today I wake up and the account has been closed and no one will tell me why they continued to treat me like a criminal continue to transfer me to every department I think Bank of America has and nobody knew which department was what or how to how for me to how to get there why they kept transferring me back and forth and nobody wanted to deal with it nobody wanted to handle it but then by them doing that they were treating me like a criminal pure and simple now 5 hours later I finally get to the escalation department come to find out it was all because of a new mobile phone number so it's Christmas time they've closed my account took my $2, 500 check and told me knowing that I don't have a vehicle and that I set it up on mobile I called him before I even set the account up and made sure that everything was going to be okay and everybody was spectacular about it one thing was the three different people that I talk to none of them had a precise answer of how long it would take to cash the check but Erica did the mobile app the mobile app bot, so now I've got to figure out how to travel an hour to and fro each way 2 hours on Christmas Eve to prove I am who I am when all they'd have to do is get on camera messenger zoom Instagram all of them have cameras and they said they're going to shut the account down so if I don't get in there today and get my money out I'm going to have to wait a week or two all because of a new phone new mobile phone number why didn't they ask me for an ID when I open the account all the other credit card companies if you don't go in you take a picture of yourself and you take a picture of the front and the back of your driver's license I don't understand why Bank of America as big as it is would take your money or take a piece of paper that has numbers on it representing money especially $2, 500 but want to call me out on fraud and then when I am who I am they don't want to verify it they don't want to use the same technology to make it easy on their customer their new customer instead they want to be Scrooge for Christmas tell my little boy that. Btw I just got out of the hospital with CoVid 2 wks ago. I'm diabetic type 1 and needed that money to purchase insulin, and pay my rent coming up. So of I don't make it all the way there today, all that falls on me, literally. Not to mention feeling like I let me 11 yr old son down. Bc I truly have no answers as to why, I had to be treated like a criminal and don't have a ride to go clear my name bc of a banks antiquated way of doing business.. Just sad

My Credit Card was closed, with no reason. Letter gave no reason. I made payment monthly for years, and just paid $ 1, 000.00 around first of Dec, 2021, the
$3, 000.00, Dec 4th 2021 and they took payment, and statement does not reflect it ? I over paid account.
They will not give me any reason why it was closed ?
I have been in good standing since 1994, MBNA, they bought in 2018.
They also closed my $40, 000, 00 limit American Express and also never told me.
Today Dec 21 I am calling my bank to get payment reversed, for them not crediting my account ?
Balance shows $2, 900.00 about ?
Bank of America Credit Card Customer Service & Contact Numbers
Search domain bankofamerica.comhttps://www.bankofamerica.com › customer-service › contact-us › credit-card
Credit card billing inquiries Bank of America PO Box 982234 El Paso, TX [protected] Questions about card types Bank of America PO Box 53132 Phoenix, AZ [protected] To access the dispute process, sign in to Online Banking. Call us Credit card customer service (including lost or stolen card) 800.732.9194 24/7

Identity theft fraudulent activity.
On 8/26/2021 I was in custody with the US marshals I was held till court and released 11/23/21. When I tried to log into my online banking my username and ID would not work I waited till after the Thanksgiving holiday 11/26/2021 and brought my identification to see what was wrong with my checking account I was told that my account have been taken over my username and password telephone number tied to my checking account and email address as well as my postal address had all been changed in my balance in my checking account was in the negative I worked with the bank for 3 1/2 hours filing the claim I faxed over the police report made court document showing that I was in custody from such time I faxed over the Postal Service or someone had changed my postal address to reroute mail to another address charges in the claim were utility bills to one address in Chino California another utility bill paid at another address in Riverside California charges made to Victoria's Secret for $350 ATM withdraws for $400 consecutively and repeatedly until my account of $6559 was in the negative I've been in contact with Bank of America every day asking anything I can provide them to clear this situation up I've gone above and beyond my part to help rectify this situation.. The fraud department in the claims department have been rude and unhelpful. I was told by the fraud department to call the police and ask for a subpoena the police department doesn't even issue subpoenas A court does i've talk to the detective assigned to the case he said that the fraud department has not reached out to them in anyway and only through them what do you have a lead to go on considering they have video of ATM that money was withdrawn from they have voice recorded calls or someone called in to change my information I need help on this matter that was my life savings

I had a debt collector that reached out to me name is Diane Castillo. Gave me her number of 1877-430-1431 ext. 438084. Available 6am-2:30 Mountain Time. If I called twelve times and documented it was more. when you call the ext. It goes to box 455? A general mail center. I explained after booking two appointments, letters, that I took a cash advance once at bank center for 1, 500.00. Even the teller said, oh gosh the interest is awful here! (I did not know). I have been making payments on this since 5/24/21. from $100 to 85.00/month. I will not pay for the stolen card I had. Of $3, 0009.82, which they included the $1, 500.00, from 5/4/21! If you call they tell you to make another appointment at bank center, which must be done online only. Takes a month to one year! And yet, if you find a Bank of America in Melbourne, Fl., which are not around. they are closed down. If open, no one inside them that will help you! Which I did, in Indialantic, Fl. The Vice President can't help? So he gives you his card, says call me back and I will try and help! They sent a new card in June, he says call the number on back of card, all I can say? Really? They say, okay we'll try and review it again! All reports done to credit bureau's FTC.0rg, IC3.0rg (fBi) theft site. You name it I have done it.

You have close the three branches with in distance to me along with atm machines. Quite the travel to existing branch and always crowded because with the closers everybody is at this one. You want my direct deposits dont make it such a project to accesses my money. Very very not customer freindly. people are talking time to move the money to banks with local branches and customer friendly. No joke

Case Number 211014CR0025494
number of people in contact with at BOA
Trevor Wiggins
Holly O Neill
paulina Romero
Joseph Domenicone
CEO Bryan Moynihan...incorrect email address supplied?

Case number supplied should have all relevant details attached to it?
Almost 2 months ago, a BOA agent Paige McKean gave incorrect advice in sender transferring money into my USD$ account in the Isle of Man.
She advised that because the exact fee due by sender was not available by my bank, she would have to convert money from dollar, to euros, and back to dollars. It was explained that my receiving bank does not charge any fee/taxes to receive money. Therefore there was no fee available, it was NIL. STILL AWAITING PROOF OF THAT COMMUNICATION WITH MY BANK.
BOA chose to convert anyway, costing beneficiary $1231.37, thereby making money from the transaction. I want to be reimbursed that money as a matter of urgency. BOA unwilling to do this, and have since sent me an email to stop sending queries and emails, as the matter has been resolved. IT HAS NOT...and that they would not respond to any more emails from me.
Talk about bullying.

Who issues debit cards with zero security on them and then has the nerve to say "those transactions you have disputed they are yours". I have watched over 8, 000 waltz out of my account in various ways. Online shopping, ATM's and in person shopping sprees with what appears to be a homemade card. Super easy to do if your'e a criminal. All you need is a piece if plastic because that offers the same security as the card BofA issued me. I have disputed these charges now for over a year.

BofA would come back to me and say "sorry those are your charges" I knew they weren't so I would reopen the dispute. I asked how they came up with the idea that these charges were mine and I was told they look at a map and the proximity to where my home is and where the fraud took place. Yes you heard it they look on a map and decide that way. I shared with them that whomever has decided this has never lived in Los Angeles. I have a BofA half a block away (guess they missed that on their map) Why would I drive for over an hour to use an ATM? So now my claim is on round 3. And I have decided to be proactive and start calling the companies myself. Thus far I have gotten more money back on the charges BofA swears were mine then BofA.

I have also filed a complaint with the Office Of The Comptroller. They are the branch that oversees banks. They will investigate your complaint. I sent the CEO of BofA Brian Moynihan an email sharing my thoughts on them holding $8, 000 from me. I told him if I can get my account credited by these companies your bank swore were mine and clearly they aren't then why not reimburse me and let your employees get your money back. 8k may not seem like a lot to the CEO but to me it is vital.

There was no reason for the claims to be handled this way. And since my card number was stolen I have been given warnings by my security system on my computer that my info has been found on the dark web. Thanks BofA for the bonus.

They closed my account due to "inactivity" (just paid the balance off 5 months prior) and "high balances/utilization" on other cards that have nothing to do with them. My payment history is excellent as I never miss a payment nor am I ever late. Just pissed off because it's Christmas time and I was literally getting ready to use the card. They can rot in hell.

I opened a new checking account because my place of employment uses Bank of America and thought it be a good idea to switch. I did everything correctly online, received an account number, deposited a check via mobile check deposit to cover the opening fee. A few days later, I was trying to open my mobile banking app, and it wouldn't allow me too. So I called since I apparently "locked" myself out of the account and was informed by a customer service rep that my account was closed because they couldn't verify my identity and had to go into a branch to open an account with 2 forms of identity. I was more upset that I wasn't informed via phone, or email to contact the bank and I already set up my paycheck to go to this bank account, which I was informed that I would receive a notice in the mail, and have yet to receive anything informing me and now my mobile check I cashed at my bank was returned unpaid, along with their bank fee, for Dup presentment. I reached out to customer service today, which a lovely representative informed me that my account is finally getting closed today (what a coincidence) and funds will be sent out in a cashiers check within 7-10 business days, which leaves me without money until Friday when I get paid.

Someone at Spectrum, or some hacker, stole my debit card number and paid his spectrum bill with my card. I spoke to someone on the phone who clearly did not understand what I was trying to say about what happened. She did not enter it as a fraudulent claim but as a wrong charge claim. So, the claim was reviewed and denied.
Bank of America sent me the denied claim and reasons why which included the proof; a Spectrum bill with the charge that was taken from my debit card number and credited to this man's account to pay for his over-due bills. It included his name and partial address, who by the way lives in another state. Some genius in the claims department at Bank of America said it was a valid charge and closed my claim. The money was withdrawn from my account before I had time to provide proof of the fraud.
I submitted my paperwork to the bank in person to be faxed and they contacted me indicating that a Fraud claim would be opened. I received the temporary credit once again and I finally received a letter dated November 22, 2021 that the claim had been resolved in my favor. Mind you this all started in late August!
Today I looked at my bank account and noticed that the money had been withdrawn again! This time the message said it was closed and withdrawn from my account because it was a duplicate claim. WTH! I spent an hour on the phone being transferred once and talked to a guy who saw the very obvious error some idiot made in the claims department. He said it would be reopened by his manager but that would take 24 to 48 hours. So until then, I am out $234.48. I have to trust that someone will finally get it right and stop F'ing with my money and wasting my time. I don't much like wasting more time by making a complaint, but this whole process has been such a nightmare that I had to show the incompetence of some employees who work in the claims department at Bank of America. I am very close to taking my business elsewhere.

You lost my renewal credit card, now I have to call all my merchants and issue a new number to them. I will be canceling my ties to your bank as of today and I hope you have a nice day in your world of deficiency of service. Ican no longer do buisness with you because of you lack of great service and wish to withdraw my monies and all ties to your firm.