Bank Alfalah
reviews and complaints

I would like to file an official complaint against poor branch service, lack of connectivity with the helpline and impolite chat service. I didn't receive my thank you letter and debit card yet and neither branch nor chat or helpline is helping me sort out or tell me when I will receive them. I tried to reach them through every means but their staff is so unprofessional. Branch asks to contact helpline, helpline is not connecting for last 5 days. When I contacted on chat, they insisted on contacting branch or helpline. IT seems that no one is ready to take the responsibility and entertain the client.

Hi,
I have been having issue with my account that i am not able to do online transfer. this is happening since last 2 weeks. i have talked to phone support they said it will be resolved soon. then i lodged complaint ([protected]) and when today i called about status they said it is resolved however i received no call or sms about it and my issue is as it is unresolved. New complaint number:[protected]
Name: Muhammad Sami
Phone: +[protected]
Bank Account Number: [protected]
BranchCode: 0030 Please see the screenshot attached and resolved this issue asap.

Date of Incident - 11-12-2019
Compliant No. [protected]
I needed to reset my banking password and called 111-225-111 at 5.13PM.
The internet banking password reset services are completely ridiculous.
The information provided by the customer services person is that if your internet banking is blocked due to mismatch of username or password, you have to visit a bank alfalah branch otherwise you can't log into your internet banking.
I had clearly ID myself over the phone and advised that I am in Melbourne and it would be insane just to go to Pakistan to visit a branch for internet banking password reset but I was advised that this is a policy of bank alfalah and they can't do anything and I should talk to the branch.
I called the branch and they advised me to call the help center.
There was no help provided and I was on the phone for couple of hours.
It is completely illogical that if bank alfalah has my email ID and phone, why can't they send me a password reset!
Bank Alfalah IT Team should go and learn that this is a basic service which every bank provides as a part of internet banking protocol.
If you are an international customer, I would strongly suggest you consider other banks and make sure you ask them these questions before you travel overseas.

I have been writing this mail to express an issue being faced by me at the current time related to installment. I purchased a vacuum cleaner on 13-11-2019 with the order no. [protected]. It was purchased on 9 months installment basis. However, when i received my bank statement for this month, then i had been charged complete price for the product. I have received the product, but i am worried about charging of complete payment at single time despite my purchasing on installment basis. I am attaching some snapshots for your reference. It is requested to revise the statement on an immediate basis. Thanks
Your quick response will be highly appreciated

Dear concern,
I am facing problem of POS machine regarding battery. As Far as we disconnect from charging it become off.
Due to this our valued customer are annoyed on bank alfalah services.
tried my best to discuss this problem with Yasir Malik 03216304448 and Shoaib 03333492695.
Best Regards :
Alhamd petroleum services.
Account # 0285 [protected].
contact # [protected]

I am here to make a complaint against non working of bank alfalah digital app. When i try to log in to it and give my four digits password there, it gives me the following error
" PLEASE ENABLE YOUR PHONE TAGGING TO USE THIS SERVICE" .you are requested to look into it and resolve the issue. Screen shot of the issue is attached below for necessary action at your end.

It is the comlain about the atm service of your branch in karachi industrial area branch machine doesn't work properly although some time no cash pr some time linkdown problem facing by customers i have been complaining to the manager and operation of respected branch but no responce showed by him kindly it is a humble request that resolve this matter or i'll switch my account to another banking system thankyou

Hi, I am working in Nestle, I have submitted a request for personal loan about one month and 10 days ago, I have provided all required documents on same day, I have received many calls from bank for investigation and confirmation, reference / guarantee person also received calls, office colleague also received calls, investigation officer also visited resident place and confirm, all procedure done I am still waiting to approve, kindly look and resolve.
Regards
Atif
[protected]

Sir mene 2 br apply kiya tha phli baar 09/10/2019 ko documents diye the nawabshah branch me credit card banwane k liye unhon ne 20 dinon tk koi response nhi diya phr hm unki branch gaye unhon ne kaha k apke documents hmare pas gum ho gaye hn. Phr se de do hm ne phr se 09/11/2019 ko unko documents diye jo k unhon ne abhi tk forward nhi kiye hn or hame response nhi de rhe hn

I visited the bank alflah sahiwal near five ways chowk sahiwal on 07 11 2019 at about 4.37 pm and observed that tokens system were in operation for the cash counters but the three casiers were attending the people on cash counter manually, the token system was badly ignored by them. The rudeness is on such extent that they ask some their bank attendant to waste some tokens so that the system may be deceived. If even they serve on the rule first come first served basis then it can also be appreciated, instead they attend the persons of their own choice and will. But they are deceving the system as said above, teasing the people, and also i donot know why the branch manager is not seeing in his cctv system what the bad role is being played on cash counters. I at least go to this branch twice or thrice monthly, but same story is repeated by these cashiers. In my opinion the whole staff is from sahiwal and they are showing the peoplle their muscles that do whatever you can do. Very hopeless situation and annoying also therefore kindly Think about this staff. They say to waste tokens from the machine to their attendant clearly in front of us not secretly it is equal to slapping on our face. Are the people so helpless in this country and city that officials have no respect to the rules of their deprtments.

Its really a pathetic and faulty servics of alfalah online banking. I'm trying to raise my online registeration problem through credit card profile on helpline, email and live chat but no one give a suitable answer and even my mobile charges have gone to peak because of your helpline contact. According to your last email, I have called on helpline and representer told me after hearing my issue to call with your register number and when I called in the evening with the registered number than representer told me to call in morning because I have no server access at this time to see your profile and still they did'nt update my email on my credit card profile. I'm struggling with your bad service from last three weeks and I'm totally disappointed. Everyone said its over internal issue and you need to try in one to two days but 3 weeks are passed away and problem is still exist. If this problem is a long lasting and your IT server department have no capabilies to resolve it soon then tell me I can take some other step for better service from some other organization.I have attached a recent screenshot with date and time.

Hi,

I am writing to file a complaint against the Auto Loan service at Bank Alfalah. I have applied for a car back in May but the car has not been delivered yet. Upon regular follow up, the representative keeps telling me that the case is under process however they can't tell me the exact date of delivery. I have been paying the regular installments on time and it has started to frustrate me that I am keeping my commitment and the other party is not.

Please look into this matter at the earliest. Otherwise, paybak the interest amount that i paid. If the case is not resolved at the very earliest, I would like to go to consumer court.

Hello

My name is Jawad Nisar. I got a car through bank alfalah car loan scheme about a year back from mardan branch.
Since then I have been paying my installments regularly.

The problem I have is that I have not been given any documents showing any sort of evidence that I have this car from the bank or any other proof that I own this car. I also still have not been given my card no plates.

Despite repeated requests no action has been taken by the bank . I have requested the branch manager as well as the customer support team.

Kindly look into the matter as I am very disappointed by the service I have been given. It shows lack of commitment when it comes to customer care and totally opposite to the service I got when they found out that I am interested in a car. They just want to sell u the product but once the dotted line is signed the customer service is totally rubbish.

Sincerely

Jawad nisar
A/c no [protected]
Concerned branch . Mardan

Dear Sir,
I am very disappointed from bank alfalah credit card staff.
I had been calling them since 17 Oct 2019 for cancelation of my two SBS plans. And send me the total billing amount as my billing date is 20th..
They have sent me the bill of one canceled plan not the lump sum amount of both plans. Which shows very poor performance by the staff.. You can please check the recorded calls since 17th Oct to 21st Oct 2019. Each call would at least be of 15 minutes for the said issue... I spite of all these calls I have not received the bill of total amount.. Please send me revised bill for the lump sum amount outstanding on my card..
Imran Ahmed
[protected]

i went for account opening in the branch of Alfalah which is in Divine Center on Airport road, Lahore.
The 2 ladies which were there for account opening or for biometric verification were very pathetic.
They don't even know the complete details of saving accounts, whatever i asked for saving accounts, they only said you have to give proof, you have to give proof for savings.
If you are having single penny as savings then also you have to give proof.
They didn't even called me that whether my account is opened or not, they didnt accepted my signature of ID card, by saying its a very easy one.
However, i used my same signatures in other banks also.
Okay this is not an issue as i changed signature for account in Alfalah, but after that also that the lady whose name i think was Rabia i'm not sure said that your signatures will approve then we will tell that you account will be open or not.
However, they didnt call me for that also, i went on 3rd October, and today is 13th October till now they didnt inform me and i also deposited 1500 RS with account opening form.
Sorry to say, but you dont have any check in small branches, where your employees behave as if customers are some charity cases. I want strict action on this complaint, otherwise i don't have any option other than to visit the headoffice in person.

Thank You.

Good morning sir
I m going to be draw your attention bank allfalah services unsatisfied there is no proper staff training to handle the costumer and how to attend to solve there issue related to bank accounts... Last moth I waz go to bank Alfalah DHA - Q block phase 2.. For opening of my account.. Since these day my account waz not properly operate... Reason is that staff spelling my mother name in forms... That made me suffer one moth and till now stuation is same...please checkout these staff behavior training them well...

I have been calling 042111225786 and 021111225786 for help regarding online transaction as I customer service told me these are IT related help numbers. The customer service transfered my call four times but no body picked the call. In total I called 7 times but no body is picking phone. I am disappointed with your phone and online services.
Prof. Dr. Zahoor Ul Haq
[protected]
zahoor.[protected]@gmail.com

Respected Officer,
Complaint Board
Bank Alfalah.

My complaint # [protected] which was registered on april 12th 2019 is still not resolved.
I had booked a Toyota Car from bank Alfalah Islamic Blue area Islamabad on july 2018. I have cancelled it for some reason and claimed for my dues. Bank Alfalah refund me some amount in Feb 2019 and said that GST amount has been deducted by Indus Motors Company will refund you later. I registered a complaint to claim my balanced dues on April 2019 but untill now Bank is showing very poor customer service on my case.

Kindly find attached screenshots of emails for your reference.

Regards,

Mrs. Imran

CNIC# [protected]

Mobile# [protected]

On 15 Sep 2019, at about 0950 hrs I carried out fund transaction of worth Rs.3000/ from ATM ex Alfalah Bank, GT Road, Texila Br and got surprised that balance so mentioned on slip issued by ATM was less to that of actual balance, as to my count, slip was showing Rs.50000/ (Fifty Thousand only) less to that of account balance. I immediately transected another amount Rs. 8000/ and got same result. Meanwhile, to ensure at repeat, I withdrew an amount Rs.25000 twice but the result was same. So, I straight away got mini statement and observed that two transactions of Rs.25000/ each made on 11 Sep 2019 as shown in the statement were over & above the amount withdrawn by me.
Dear Sir, It is worth mentioning that I did not withdraw/transacted these two said amounts of Rs.25000/ each, (total Rs.50000/) as mentioned in the statement. Based upon, I launched claims and also got debit card blocked through customer service. Now, I am launching the official complaint to process my case for reimbursement/ retrieval of debited amount of worth Rs. 50000 at the earliest/-.
Detail is as under:-
Account Title: Muhammad Sajid Tanveer s/o Muhammad Anwar
Account No. CA-[protected]
Debit Card No. [protected] (Expiry. 01/20 - Hilal Card - Visa)
CNIC. 38403-[protected]-1
Claims Nos. [protected] & [protected] dated 15 Sep 2019

I Syeda Sukaina Hussain credit card holder of bank alfalah, I havnt paid my outstanding of CC for two months due to financial problem yesterday i called help line for my outstanding amount to payoff and also ask for installment procedure of it. I regretfully complaining about recovery dept that they wakesup after two month right after i called help line yesterday to payoff outstanding. Ms maira called me start teaching, mis behaving & also used threatened tone to me instead using courteous conversation. Today she again called me start teaching, misbehaving and also use threatening tone. Iam having a serious concern how she speaks to customer even though she knows i am a branch manager in allied knows & concern about my ECIB/ Outstanding more than them or her. So please take necessary action against her and also train Ms Maira how to speaks with customer. I cannot take my complain back until she call and apologise about her tone and behaviour.

Your prompt response will be highly appriciable

Regards,

Syeda Sukaina Hussain
[protected]