Bank Alfalah
reviews and complaints

1) A written request for providing EOBI Statement of Account was submitted at Gulistan e Jauhar Branch Code No. 0017 on 29th June 2021, duly received with an official receiving stamp.
2) the details of the request was as follows:
EOBI CARD NO. [protected]
PENSIONER'S NAME: MUHAMMAD SHAKILUR RAHMAN
PENSIONER'S CNIC NO. [protected] 1
PERIOD OF STATEMENT FROM 01-03-2019 TO 31-05-2021
3) I was told to collect the statement within three to four days
4) I approached the branch several times but could not enter the branch due to Covid -19 rush.
5) At last I succeeded to enter the branch on 22-07-2021 and met One Manager / Officer Mr. Tariq Usmani. he checked e-mails sent to Bank AlFalah (BAF) Head Office and informed me that BAF Head Office has not responded as yet. He also sent a reminder to BAF Head Office on 22-07-2021.

Please instruct your Gulistan e Jauhar branch to give a bank statement for the required period.

It is stated that my Alfa Mobile Application is missing my account details, including account number, balance, transactions, so I can't use it properly and accordingly. Mohammad Hassan NIC# [protected] Mobile Number# [protected] email: h.[protected]@gmail.com
Hoping to resolve the issue at your earliest. Thanks.

Sales person need to educate the customer regarding annual fee

Name Muhammad ishaq
Eobi card no [protected]
Id card [protected] 3 cell no [protected]
My eobi card is delivered in dharki alflah bank from whose cell no [protected] from Head office Karachi

I tried [protected] but very sorry to say this is not lifted even I waited half an hour. This is shameful attitude by bank staff they do not attend helpline what are you doing with old people. This is disgusting to live in this country due to this attitude in every department.

Dear,

I opened a Roshan digital account in Bank Al Falah. After which I received an email from the bank. Your account has been successfully activated . A link was provided in an email. and one time password & id was given valid for 3 days. When I opened the link, a page was opened which had option to enter id & password but when i enter id & password its shown we having trouble to process your request.

For your reference also attach screen shots.

With Regards
Nouman Ejaz

I have EOBI pensioner card, I am trying to withdraw my pension but every time I try to withdraw machine gives error "warm card issue" .

Please resolve this issue. So that Ican withdraw my money.

Dear Team,

Our Payment has been transferred from

From: Emirates Islamic Bank Dubai, Al Qouz branch
TO: : Alfalah Islamic Bank (Bahira Enclave Branch Islamabad)
Khurram Manzoor
A/C no: [protected]
Payment Transferred : 800000

But now we have applied for PRC on 2 June 2021 in Bank Alfalah Bahira enclave branch Islamabad and until now no response from Bank Al Falah not a single person in bank Al Falah is taking responsibility please look in this matter its very urgent for me.

Khurram Manzoor
[protected]
[protected]@gmail.com

I am not able to pay my electricity bill
I am not able to add payee for money transfer inter bank.
What's the Benifit of internet banking if services are not updated

Dear Bank Alfalah Team,

I want to give my feedback. I've very bad experience from Alfalah helpline. I've to deactive my wallet account and active debit card on Alfa. I'm trying from last 3 days on [protected] but no one ready to answer my calls. I called at night, day and even in mid night but always faced waiting n waiting.

Please guide me what to do. Waiting for your response.

Best Regards,

Umar Shahzad
[protected]
[protected]

It's been 35 days and a small transaction dispute isn't being sorted out by your bank.
I received this letter attached below(April 2nd) with the wrong amount .. The CORRECT AMOUNT is Rs. 4680/-.

I have a long list of issues that I'm facing in your banking services
Firstly your customer services department is lazy and doesn't even bother understanding the customers requirements.
Secondly your recovery department closed my complaint on Day 2 without even bothering to solve my problem.
Thirdly your complaint management unit didn't even find it necessary to look at the complaint because if they would've I wouldn't be receiving a letter after 5 days with the WRONG AMOUNT written on that.
Lastly whoever made this policy of 35 days should reconsider it coz your ill services are not clients issue n I'm not willing to wait a long period for such a small amount which could've been reversed within 24 hours

As per your procedure I've already waited for 35 days and I'm still being told by your CS team that my issue can't be resolved.
Very much disappointed by your services and will definitely close my account after this issue is resolved.

Hi.I am Abdul Qayyum. I am a EOBI PENSIONER and i receive my pension after a month. Last month i used my Alfalfa EOBI pensioner card on another Branch of HBL by mistake and then my card deactivated.from that day i go again and again to the Bank Al falah branch which is located on GT road Sahiwal, and they give me lame excuses and said me to come another day and another day. I'm an aged citizen so it is not easy for me to go there daily. and one day the staff of that branch behave with me rudely and said we are not helping you. Now i request you to resolve my issue of card activation.Thanks

I withdraw 500 from ferozepur road branch of bank alfalah in lahore but i cant receive money and my account is zero 500 deducated from my account ..when i call helpline its busy busy busy everytime busy when he picks then he says your money will be return in 24 hours but no 72 hours but i cant receive any money back

Hi dear,
We are a customer of Alfalah Bank as we've buy a X-PV car on lease from bank. We're paying our installment with due but with the passage of time we faced Corona and we were not able to pay our installment on time as my father is driver and he used to drive on rent. So Corona has stopped our income source and we were unable to meet our daily routine foods. In that case we are facing alarming situation and we're late to pay our installment. But 2 days ago my father has gone to Multan but bank Alfalah team has capture our vehicle so I think this totally against the rules. We were looking for corona relief but company has introduce dishonesty and we're weeping on our home. I'm totally unsatisfied with the services of this company. May Allah destroy this company and the employees who are using their resources against poor person. This is totally fraud because manager is saying that company will sell your vehicle and will never pay you your amount so we're complaining on citizen portal. We need our rights. Please understand poor people's life troubles.

Un-authorized Account Debited.
Respected Sir,
This is a matter of great concern to bring under your kind notice that, my account was debited by branch officials without my consent. Branch official fabricated my signature fake upon a plain paper and wrote a request (Debit Note) then verified signature at their end, and finally debited my account twice by making following two entries.
1. Rs. 1500, 000/= were debited
2. Rs. 480, 000/= were debited.
However, you are humbly requested to please look and investigate this matter at you own and arrange to resolve this matter on priority basis by reversing my amount back to me.
Account Detail is hereunder.
Account Number : 0002-[protected]
Account Title : Abdul Ghafoor
Branch Name : Bank Al-Falah (Gwader Branch).

With Kin regards,

Name Abdul Ghafoor.
CNIC Number [protected]
Contact Number: [protected] / [protected] / [protected]

My username/password combination hasn't been working and they keep sending me one time username password combination. The outcome remains the same where it says username is blocked. I've wasted all my phone credit and the issue still remains unsolved. Please solve this for me or let me know if I need to change my bank.
Cnic [protected]
Phone [protected]
[protected]@gmail.com

Respected Sir/Madam,
I am holding a pension account in DHA extension branch Lahore pakistan, from last month no cash withdrawal from ATM machines displayed a massage; INVALID DATE OF BIRTH ; Personally have been visited concern branch found date of is correct. Online complain was launched, a massage to in this regards received your number is updated, whereas complain launched about no cash withdrawal. Again contacted at helpline but no gain. Found incompetent and irresponsible staff and pathetic complain management systems.
Kindly take corrective actions as requested.

Regards
MUHAMMED SHAFIQUE
[protected]

My bank account no is0191010000-905 kamra cantt.cinc [protected]-7.bank alflah debitted message charges every month regulerly every month.however they not sending message when any thing credit to me.my phone no is [protected].thankd

The human resource complaint management

Jubilee life insurance dept. Karachi

Concerns,

Itis started that i resigned from the services from designation as B.S.E since dated 02 Nov 2020. Having CNIC. [protected]. My services ar dated 25-08-2019 to 02-11-2020. I asked for the service experience letter to the Team Leader Mr. Noman saqib and Direct sales manage Mr. Arsalan murtaza. He sent me on whatsapp, I asked him for the hard copy from the office but he started putting excuses on the courier services. I inquired from the courier services but nothing was sent to my home address. I asked him politely but he started abusing language and harassed me of dire consequences. I am helpless now and if my plea is not considered than i will inform to the local police authorities.

Warm Regards.

Mehreen Nigar

D/O Sheikh Bashir ul haq

Deisgnation. B.S.E

Bancassurance Sales Executive

Sales Code/ Emploee Code.9906442

Contact No. [protected]

Area. Bank Alfalah sargodha region, katha chowk khushab branch

I am muhammad suleman s/o muhammad sabtain having cnic [protected]. My credit card bill not received in my gmail account since two month [protected]@gmail.com
Regards

Muhammad Suleman
[protected]
[protected]

I would like to inform you that I booked a black colored Honda CD-70 Bike model 2021 through Alfalah credit card about 2 months ago but still I have not received the said bike for the reason that I have not received a letter from you regarding receiving a bike. Then I registered complaints through the helpline as well as email address and received reply of complaint regarding not receiving a letter of such a bike. Thereafter, on 05th March 2021 I received a letter from the complaint Management Unit, in which it was mentioned as "we will respond to you within 5 working days". Then on 10.03.2021 I also received a call from complaint Centre and they stated as "we will send you a letter of bike through email within two working days and now we can close your complaint" I replied them "ok" but till to date neither I received a letter through post nor I received such letter through email from you.

It is therefore requested to you that kindly send me a letter of a bike through this email address or through post, as I can get a motorcycle from the showroom.