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Banggoodtvboxvid_[protected]_[protected]. mp4

I would like a full refund or another working ppTV box. The excuses, delays and lack of action have been continuing since I received the non working item in June! Please help as all I get is a stone wall. Thanking you in advance. Regards Maggie Plum

Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

Would you accept we arrange a partial refund of 31€ for you to keep the item?

If you have any other questions about our products please feel free to inquire.

Looking forward to your reply.

Have a nice day.

Best regards,

Vansen

Please leave us your comments here. Your feedback is very important to us. We will cautiously consider every single email and comment you send us.

No - a full refund or a new box please.

Maggie
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On Thu, Oct 10, 2019, 5:19 AM wrote:
Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

Would you accept we arrange a partial refund of 31€ for you to keep the item?

If you have any other questions about our products please feel free to inquire.

Looking forward to your reply.

Have a nice day.

Best regards,

Vansen

Please leave us your comments here. Your feedback is very important to us. We will cautiously consider every single email and comment you send us.

Dear maggie plum,

Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.

We are so sorry to tell you that in this case we are not able to give you a full refund or resend you a new item since your order has been deliveried over a month. We beg your understanding.
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If you have any other questions about our products please feel free to inquire.

Have a nice day.

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This response is not acceptable. I demand contact with a manager - immediately. Also information on your complaints procedure.

Meanwhile I will be checking on the legal position and will give feedback on social media as widely as possible.

Regards, Maggie Plum
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Ma
Oct 11, 2019

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