Menu
Banggood Customer Service Phone, Email, Contacts

Banggood
reviews & complaints

www.banggood.com
www.banggood.com

Learn how the rating is calculated

2.3 299 Reviews

Banggood Complaints Summary

93 Resolved
196 Unresolved
Our verdict: Engaging with Banggood, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
Banggood has claimed their business profile
Get notifications about new complaints and reviews of Banggood. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Banggood reviews & complaints 299

Filter reviews by rating
5
0 review
4
1 review
3
1 review
2
0 review
1
8 reviews
Sort by:

Newest Banggood reviews & complaints

ComplaintsBoard
J
12:16 am EDT

Banggood sunflower seed

Scam website. Do not order here.
Our item is held by customs because it was incorrectly declared by bang good, and they wont give us refund.

Terrible, useless and rude customer service too! they dont read emails so they say the same useless [censored] all the time. They kept asking us to pay return fee of item and i dont know how the hell else and how to explain in other simple way - the item has been destroyed by customs already because some dumb person declared it wrongly! we explained it many any times and even sent customs letter but someone is not doing job of reading emails or maybe not just understanding the issue properly?!

terrible. Time waster. Scam. Close your website already useless [censored]s.

Read full review of Banggood
Hide full review
ComplaintsBoard
V
6:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood item not received

BEWARE:-
Please be alert with purchases made on the BANGGOOD online platform.
The delivery of items shipped by Banggood is untrustable or unreliable, although they publicise that all items lost or undelivered are eligible for a replacement or refund after the expectant delivery period of 60 days or longer, BEWARE this is not true, they have conditions for refunding or replacing which are not easy to find on their site. The conditions say "items not received are not eligible for refund or replacement unless you have purchased shipping insurance", they refuse to be held responsible for lost items, I have experienced at least 2 cases where I had to escalate the issue to PayPal in order to get my money back. I really don't recommend this Platform for online purchasing.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
1:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood shipping services

My order number [protected]. Banggood has delivered 8 orders before this order at the same address but now they are saying that my address is somehow wrong? Also the shipment never reached India as per tracking and they know sitting in China that my address in India is wrong! And they want me to pay Rs 3118 as shipping charge( twice the amount of shipping charges at the time of order Rs 1559) to resend. Else if i need a refund they will deduct Rs 3118 from it. This is clearcut cheating and harassment.
I have sent them so many emails regarding this but everytime some new person responds and starts saying the same things again and again.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
2:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood missing order

Order id [protected] dtd 06/09/19. Ordered and watch and charger and order got shipped on 08/9/19 vide tracking no ALJCR9250000069YQ. but after a lapse of more than 20 days. There is no update in the order. And expected date of delivery is also expired on 02/10/19. Kindly send the material by 05/10/19 otherwise my order may be cancelled and refund of rs 3256 may be intiated to my account.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood scam

Hello!

I received the item 1 oktober 2019 (order number: [protected]), but the item not working and not new.
The light on tray does not turn on and mobile phone battery doesn't charge.
To se video: https://youtu.be/vGpKLp4oRbo

The item is used, not new, because the bottom of the tray and the bottom of the cup is unclean and with stains.
Se the photo 1.

The cup is without a branded note and with stains.
Se the photo 2.

The power adpter is not white color and without USB cable.
Se the photo 3.

The big scratch on the cup.
Se the photo 4.

Therefore, please full refund or send the NEW original item with the white the power adapter and USB cable!

Read full review of Banggood
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood h96 max x2

They send me box with missing remote control and HD cable and payment already made in full but now they say that I am lying with regards to missing items.

What a customer service gesture? Wish all the curses to all the responsible people at bang good for eating my hard earned money and accuse me of lying as well. Order no. [protected].

Is that how you people behave with your customers, accuse them of lying and eat their money? Wishing u all the worst of business in your Chinese new year and may your children also face the same in their life.

Read full review of Banggood
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood unethical behavior and I got frustrated

You guys are scam and I lost my credit card and I said give me money back in bg pay or reship my order while I checked out with my local post office but they said the item is prohibited in my country I want to change my address as well but they said show us my personal documents you guys are mad why I give you for my security ahh I secure my self as good but if you guys do not want to give my money in bg pay or change my item so I will screw and you will see. [protected] this my order number

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Z
5:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood high power supply led driver...100 watts

The tracking status shows that the product is delivered...But it never came to me.
The delivery agent ECom express shows wrong information and there is no one from the Banggood side to review the complaint. Very sad and dissappointed with the service.
I want Banggood to check with the delivery agent about the wrong status.
I want the refund or the re-shipment of the product.
Hoping for the best,

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
9:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood eachine e52 quadcopter plus spare parts

The worst mistake I have made was to make a purchase from Banggood. My order was delivered with vital pieces not included/missing.
On the face of it, you would think this is easily fixed. Not if you're dealing with Banggood!
So far, I had to supply the same information on more than 12 occasions - and this is the fun part; Everyone I've spoken with, emailed or had an online chat is called Bruce!
SIDE NOTE ( using a vpn I contacted Banggood from the UK who employ loads of people called Simon!)
I'm not sure if my problem with the incomplete order will ever get resolved and I'm resolved to provide negative reviews to my network, friends, family, as well on Social Media and any other platform I come across.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood customer services cannot understand what I want

Have asked several times What batteries (18650) do i need for the product you sent me.
The instructions do not tell me what rating, whether it should be protected nothing other than 18650 In the instructions it tell me i need 2 batteries yet there is also a reference to 3 batteries. The unit does have capacity for 3 .

If when i bought this item off you I asked you to supply me with batteries which ones would you send me? That's all i want to know.

Item sku874190-dxa5p home security doorbell

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood order [protected] from 17th august was never delivered.

Dear Madam and Sir,
On 17th August I bought a Drone and a FPV Google as birthday present to my son, but the product never arrrived in Germany or hand over to DHL. Only after my 4th complain on 6th August, they wrote me to inform that they need 3 days to identify the problem and reply. Now I made my 5th reply because I didn´t receive a reply from Bangood.
I choose this company because it was well recommended, but now I not able to trust anymore on them, I know that delay can happen and I´m used to buy from Chinese websites like Aliexpress and other, but never had a lost or a lack of reply.
Please return to this email with a solution.
Regards
Andre

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
2:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood purchase of a laptop

I ordered 2 laptops from Banggood. Aside from requiring me to chase them up to get them to eventually ship them, they arrived 6 weeks later than promised.

In trying to use 1 of the machines, I found the audio and video out didn't work. Banggood initially instructed me to find a local company; after 5 weeks of trying, I gave up and shipped such back.

6 weeks after they got the machine they told me I'd have to pay another 75 USD to "repair it." Considering it was shipped faulty, I said no.

I'm now, on a weekly basis asking where the machine is (its now 5 months) and the only answer I get is "we are waiting for repairation." In the interim I've had to buy another machine as the one that this was intended to replace finally died.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
1:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood didn't receive my package & banggood don't want to refund me

I ordered a package from Banggood on 7 July 2019.
The last time that the tracking number updated was 24 July 2019

Now 2 months later, when I ask Banggood to help me track where my package is, they just tell me its my problem.

I want to get a refund as I suspect they are a fraudulent business & just taking people's money & don't care to help at all

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
5:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood late delivery with high fees

I opted for free delivery and got confused that my order was separated into multiple shippings. With each shipping sometimes carrying goods worth 1 to 5 $ upon receiving the delivery guy told me there is 20$ worth of fees per each shipment.
I got confused i contacted banggood twice without any answer I've send mail and got no reply. Worst idea I will never buy from Chinese sites again.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:38 am EDT

Banggood projector

TO,
The concerned .
I have received wrong & damage product . I have ordered projector with advance features ( wifi, andriod, bluetooth ), but i got a simple projector, that too damaged product . Please replace the product with fresh piece which was ordered by me, Or if please return by money. Please give customer care number for india .

My tracking no: ALJCB9211000124YQ
PRODUCT ORDERED : T6 LCD Projector 1280 x 720 P HD 3500 Lumenus Mini LED projector

NAME: SYED RIYAZ HUSSAIN
ADDRESS: 17-8-143/10, Chawni, nade ali baig, chanchalguda, 500023,
PHONE NO: [protected], [protected].
EMAIL: syedriyaz.[protected]@ gmail.com, [protected]@gmail.com

Read full review of Banggood
View 0 more photos
Hide full review
ComplaintsBoard
E
8:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood chuwi laptop

Ordered 2 pcs Nov 2018. Tho they immediately took payment and said despatched, 6 weeks later discovered that wasn't the case. Eventually received machines 3.5 months later. One was broken (sound and video out don't work) and was advised to get fixed locally. Looked for 5 weeks for somebody only to give up.

Told to return to them. Did so. 8 weeks later they told me I have to pay to repair. Disagreed. Now 20 emails and 4 more months am told repeatedly, please wait.

No idea who to complain to, what authorities oversee them, etc.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood My request regarding delivery of spy pen product.

Helo, i have ordered for 32gb hidden pen hd cam car camera video usb dvr recording on 13th august 2019 and the order number is [protected] and tracking number is ALJCR9226000115YQ. ON today 20th august 2019 by mistake i have pressed the confirm delivery button without receving the above mentioned product.so regarding that i request to register my complaint and make sure to deliver the product to me on time without fail. Thank you. NOTE : BELOW
I HAVE ATTACHED THREE PHOTOS WHICH REGARDS TO MY COMPLAINT.

Read full review of Banggood
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
10:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood refund

I ordered a dinatone 2019 GT R 349 racing drone and flysky mini receiver on the 4/8/2019 after approximately a week passed bangood emailed me saying that they didn't have the items in stock and would I likes a refund . That's when the fun starts as the links they provide you with do not work so I go to PayPal and make a compliant. Then I go back to bangood and try to contact them live but this link does not work so I use there email link which seem to have registered my complaint and ask where is my refund. I then receive another email stating a full refund would be returned to my credit card which I used in the transaction . Still no refund. I have sent all correspondence to PayPal hoping they will deal with this problem as Bangood are not honering there word.I will be closing my account with them after this is cleared up and hope anyone else would be very careful doing any deals with them. I have been a long and loyal customer with them and spent a lot of money in the past and this is how I'm treated. Please if you buy from them to check they have enough stock otherwise you'll be in the same boat as me.

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
10:10 am EDT
Replied
Banggood has left an official reply on this complaint.

Banggood Broken and unsafe item "50×65cm engraving area 3000mw laser engraving machine diy kit desktop laser cutting"

Fan mount is broken and missing fan blades, the cables are far too short and they lie down in the cutting bed which is a very high risk of cutting through the cables and the control board has no protective cover.

https://drive.google.com/drive/folders/1JQx2Zyapijhkvqk6Xo-odyF1N3g_Loe9?usp=sharing

Video and images in link

order no# [protected]

I have been in contact with customer support via email for nearly 1 month with no resolve. I have told them that i want to return the item for a full refund but they do not seem to be reading any of the emails and instead giving unacceptable answers. I am happy to provide a full email trail so it can be read.

Read full review of Banggood
Update by Bartash
Aug 19, 2019 7:08 am EDT

I respond to all your emails but it always takes 1 day for you to respond and you never reply over weekends. All you ever do is offer me less than half the price i paid as a refund. I Want to return it as per your terms and conditions and get my money back!

Just arrange collection and give me the refund, i dont have to say the same thing every day.

Hide full review
ComplaintsBoard
C
6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Banggood has left an official reply on this complaint.

Banggood package not delivered

I ordered a AU$166 battery charger from banggood well over a month ago (order number: [protected]), and it never arrived. I investigated with Australia Post and discovered it was delivered a month ago to the wrong address. The resident then returned it to sender. Australia Post is insisting they delivered to the address on the label, and that it was mislabeled by banggood, meanwhile banggood is insisting it is Australia Post's fault. Meanwhile, I still want the charger.

I have been in contact with banggood by email but they just keep parroting back: "All orders reported as delivered by shipping companies are considered delivered. Banggood cannot be made liable of non-delivery in this case. They have the responsibility to deliver your package safely."

Read full review of Banggood
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Banggood Customer Reviews Overview

Banggood is an online retailer that offers a wide range of products, from electronics and gadgets to clothing and accessories. The website has become popular over the years due to its competitive prices, vast product selection, and reliable customer service.

One of the most positive points about Banggood is the huge assortment of products available. They offer a variety of items across different categories, including healthcare, toys, sports, automotive, and even home decor products. This makes it easy for customers to find what they're looking for, all in one place.

Another advantage of shopping at Banggood is the affordable prices. The products offered are usually cheaper than what you would find at a retail store, and they also offer free shipping for many products. Additionally, Banggood offers frequent sales and discounts, which can save customers even more money.

Customer service is another area where Banggood excels. The website offers a 24/7 customer support team that is readily available to assist customers with any inquiries or issues they may have. They also have a comprehensive return and refund policy, ensuring customer satisfaction.

In terms of shipping, Banggood ships products quickly and efficiently, with most orders arriving within a reasonable timeframe. They also provide tracking information for their shipments, which makes it easy for customers to track their orders.

Overall, Banggood is a reliable and trustworthy online retailer that demonstrates a commitment to quality customer service and competitive pricing. Those looking for a wide variety of products at affordable prices will find Banggood to be a great option.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Banggood customer service

Phone number

+852 3590 3678

Website

www.banggood.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Banggood?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Banggood Customer Service. Initial Banggood complaints should be directed to their team directly. You can find contact details for Banggood above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Banggood. Discuss the issues you have had with Banggood and work with their customer service team to find a resolution.