Banggood
reviews and complaints

To whom it may concern,

I am writing to formally complain about the shocking service I have received and my loss of £34.00 for shoes I did not order.

I had initially ordered black walking shoes in size 5. These were delivered 5 days late and then when I had received them, they had glue marks tainted all around the shoe and I was even more shocked to discover that you had sent me size 4 instead of the size 5 I had clearly ordered.

When I tried to contact you about refunding the item, you did not send me a returns label and no attempt was made at resolving the situation. I had tried to contact a shipping department to have the item sent back but could not afford the shipping fee.

I am shocked, appalled and disgusted at the fact that my money was taken for an item that I had not ordered and I am not able to return this item either.

I will be taking all steps necessary in receiving a full refund and placing a realistic review on your website.

Please contact me as soon as possible for refund details.

Kind regards,
Shabina

Hi, in February 2018 I purchase two cellphones whitch I never received (Order [protected]), I contact Banggood costumer service several times, and in the biggining of 2019 I requested a refund, I receive an offer on 02 March 2019 of ZAR 3925.98 and I accepted.
Since then, I have contact you service department several times and I keep on getting apologies and been asked to wait a LITTLE LONGER. I demand this to be sort it inmediatly.

Dear,
I have not received the 60 W adjustable temperature soldering iron.
In the tracking it is stated that is is delivered Mar 21, 2019 10:05 but that is not correct.
It has never arrived nor delivered
Please investigate

I have ordered a lot of things and I am quite satisfied about your services, I hope that stays like that.

Marcel Verhoeven
Tel [protected]
Marcel.[protected]@gmail.com

30/04/2019
Order No.[protected] Order Date:2019.04.16
Customer: Finn Godwin
Product: 110V Household Food Vacuum Sealer Packing Machine Automatic Electric Film Food Sealer Vacuum Packer

Complaint: Product received in a bin bag taped together, box broken and torn and taped back together. No instruction manual despite being advertised as coming with on. Product appears not new. First use following manufacturers instructions produced bad burning smell and produced smoke. Product does not work according to description- does not vacuum seal.
I expect a full refund- not only not as described but a serious safety risk.
If not refunded I will never use banggood again, and make sure none of my friends or family do also.

We Purchased Cooler on banggood which is 15000 + INR send us a damaged product which is completely worth less. later gave them all the proofs but no proper response and asking to send the product back but not taking about the refund. Sent emails multiple time but they are simply saying to send the product by spending the money but not giving answer about the refund this discussion was going on since 10-15 days. Stupid thing is they won't be on there words as mentioned while doing the shopping. I suggest every one not to purchse online on banggood. And one more thing they will rate 5 start rating before we rate them if we do a rating 1 also automatically it take 5 rating. Their are so many issues on banggood. If I keep saying means they will be somany issue.

And banggood if you are really doing the right business in a right way means resolve my problem so for the product and ticker ID "Ticket#Broken or damaged item 1362406 in order [protected]"

Links if broken cooler

1. https://youtu.be/40mYiFMZB5E
2. https://youtu.be/wMIJ6mytG54
3. https://youtu.be/xmGLkEnd51c
4. https://youtu.be/JF6DKPA6QQ8
5. https://youtu.be/G_KoWykbALg

Thanks & Regards
Narsing Rao Mettu
[protected]@gmail.com
[protected]

Ordered snow boots end of January 2019. They arrived 4 April but the wrong size had been sent.
Contacted the company where a problem number was generated and told I would be contacted within 72 hours to organise return of goods and a refund.
15 April 2019
Nothing happened, contacted company Banggood again...be patient.

23 April 2019
Still nothing company have told me to be patient again

NO! unable to get past various telephonists who keep passing me around.

Have said I will go to Trading Standards and Daily newspapers, was passed to another telephonist with"how can I help you"

Give me strength! Time to go public.

I bought three switches from BG (£49). I checked tracking and found that courier claimed to have delivered through my letterbox(not true!) BG say If track says delivered it's delivered. In the end I proved that the package could not have been put through letterbox because it would have been too big! I got statements from yodel(courier) saying that the driver had lied and that my package was lost and never received by me but the tracking could not be changed to reflect the truth. I was also charged 97 pence for shipping insurance by BG. I have sent BG all this evidence but they still claim that it's nothing to do with them and as far as they are concerned tracking says delivered so it's delivered!
Here is the pertinent information:-

Neil Frisby
6 Kings Drive
Hassocks
West Sussex
BN6 8DZ
27 March 2019
Case no: E0000141
Tracking no: JD0002249006194223
Dear Mr. Frisby
Thank you for contacting Yodel.
It is disappointing to hear that you are not in receipt of your parcel.
I would like to assure you that a full investigation has been undertaken and I can confirm that tracking number (JD0002249006194223) has not been delivered to your address and unfortunately, we have been unable to recover your parcel.
I would respectively recommend that you advise the seller that you are not in receipt of your parcel and I would suggest you use this letter as proof of non-receipt.
Please accept my apologies on behalf of Yodel.
Yours sincerely,
Joshua Tommy
J.Tommy
Customer Relations
Yodel

This is an email from Yodel in response to my request to have the Tracking info changed to reflect the truth:-

From: Social Media Escalations Gnatta
Sent: Wednesday, 27 March 2019, 15:27 PM
To: Neil Frisby
Subject: Re: Lost/stolen package JJD0002249006194223 [YODEL:4249466

Good afternoon Neil,
Thanks for getting back to us.
I understand how changing the tracking would help in this situation but I'm afraid it's impossible for us to update the tracking for a parcel we no longer have. When your seller arranged delivery with us, they did agree to certain processes and they should not be refusing to you assist you.
I've followed up with the department that should have sent you the letter but I have been advised that additional checks need to be conducted before the letter can be sent out to you. I'm really sorry about that but I was unaware of these additional checks which is why I advised the letter would be sent out yesterday.
I'll keep monitoring things on my end to ensure the letter is sent to you as soon as possible. Please accept my apologies for the continued delay in getting this matter resolved.
Kind Regards,
Joshua
Yodel Social Media Team

Here is a copy of the purchase info from PayPal showing the 97p charge for insurance:-
Paid with
VISA x-2012
You'll see "PAYPAL *BANGGOOD" on your card statement.
Send toxxxxxx
xxxxxxxxxxx
xxxxxxxx

Transaction ID
xxxxxxxxxxxxxxxxx
Seller information
Banggood Technology Co., Limited
+[protected]
http://www.banggood.com
service@banggood.com
Invoice ID
[protected]
Purchase details
Item amount£48.33
Insurance£0.97
Total£49.30

In short here is a final reply from BG to all of the evidence and information put to them and the answer to my question about the 97p shipping charge:-

From: order@banggood.com
Sent: Wednesday, April 3, 2019 7:11 AM
To: [protected]@btinternet.com
Subject: Fw: order [protected]

Dear Neil Frisby,

Thank you for your reply.

We can kindly understand how frustrated that you have not received the order.

Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged.Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.

But we are sorry that your order was delivered which we can not deal with. You can only claim to the local post. It is out of our control. We really want to help you.

For more information on this situation, please refer to the following article of our Help Center:

//www.banggood.com/Shipping-FAQ_hl70_at484

Best regards,

Seven Feng

As you can see this company is hell to deal with and incredibly arrogant in it's dealings with customers. This is only a short list of correspondence between Me and Banggood, mostly their replies are the same.

I have send on your recommendation my broken mobile phone Umidigi Z1 under Banggood 12 month warranty period for repair to China on 12 October 2018 to your agent. Parcel has been received and signed for by repairer Beichun HU, Shenzhen, China on 21 October 2018 at 16:40:44 (China Post Parcel Tracking Result for parcel LK969987662AU)
To this date I have not received my phone back. I am without a mobile phone now for six months. This is unacceptable. I am asking you for immediate replacement or refund as soon as possible

Order No.[protected]

Video of my defective product - UMIDIGI Z1 on https://youtu.be/1y2IXW9Wnvw

1st purchase on 22/01/19 order [protected], canceled. 2nd purchase 2/13/19, order [protected], canceled. Were canceled because BG did not meet the deadlines.
3rd purchase 14/02/19 order [protected], with delivery 2/27/19, and BG says end of April. Order 6201311 friend bought 2/21/19, so 7 days after my purchase, the order was sent to the address.
So I want clarification because BG does not send me my already paid product

I have ordered Aluminium mobile holder for my two wheeler in Banggood on March 04, 2019 and paid full amount using internet banking.

Still I have not received the product yet, when I contacted the customercare over email, they are saying that they have already delivered in 12th March 2019 and asking me to check with neighbors and local post office (without saying the name of the post office and contact details). I have done the same, but no one has received it.

They are simply saying again and again the following - "All orders reported as delivered by shipping companies are considered delivered. Banggood cannot be made liable of non-delivery in this case."

Kindly help me to get refund.

Please do not trust Banggood website by seeing the price tags!

i ordered a product and i paid the full amount of the product cost and then i received an email telling me that my order is out of stock so i need to refund my money back
order number : [protected]
i tried to contact your company through email and website and your phone number but no one is responding .
i hope some one can contact me as soon as possible
thank you.

Ordered Mi Box S. Got an empty box through China Post. Banggood saying not their responsibility and to contact local post office even though I paid extra for insurance in case something like this happened. Local post office doesn't give a damn. Totally mistake of banggood as they charged extra for insurance and didn't see settle claim. Best to buy using PayPal because they would have refunded in a day after seeing my unboxing video.

Dear sir
Regarding these products
https://www.banggood.com/4-124-204-32mm-HSS-Step-Drill-High-Speed-Steel-Pagoda-Drill-Bit-Hole-Cutter-p-1360610.html?rmmds=myorder&ID=516277&cur_warehouse=CN

I've bought just like the advert that I should get three pieces but when the goods arrived I was surprised that I had just got one piece out of 3 pieces
Freight charges have been paid on the site www.nanggood.com
However, upon delivery, the shipping company demanded my payment of $ 13 shipping fee, noting that in my country there are no customs, on personal belongings, no customs duties.

please attached files

Note: Order Number: [protected]

Thank you very much

my email: [protected]@hotmail.com

I placed an order on 29 january. I received and email on 31 january that my product has been shipped. Also according to the website it was shipped on 31 january. That later changed to 12 february, and they can't tell me why. Why was it shipped before chinese new year, and then again after chinese new year, they can't tell me. When I contacted customer service, they were not helpful at all. They did not want to assist or look into the problem. They just kept on saying it was shipped on 2/12. They do not even have the decency to make a sentence. The item is still not shipped according to the courier company they are using in the country that the product is coming from. They were just notified about the collection of the product a few minutes ago. They do not want to refund me for the purchase, because they say it has been shipped, when it was clearly not shipped yet. This is 15 days after the order was placed and paid for. I will not recommend anyone to use banggood (bangbad) should be the name for them.

I ordered a sport camera but a wrong model from mistake (sj8 plus instead of sj8 pro). I reach to support within 15 min since I placed the order and they said that can't cancel the order. If you read their website and blog they say that an order can be canceled as long wasn't shipped.
In my opinion they didn't wanted to cancel my order so the fact that say that an order can be canceled (they even have a dedicated section when you contact them) is false advertising.
Order id: [protected]
It would be very nice to have that order canceled in order to order the wanted model.

My order number is [protected]. I have ordered it on 2nd Feb, 2019 and paid through net banking. But still it's showing that my payment is pending while the amount is deducted from my account. There is no tracking id, hence they are asking for payment again otherwise they will cancel the order. I have mailed them several times but didn't receive any clarification from there end.

Order Number [protected]
Made a payment on 12 December yet have not received my product it is going to be 2 months. there is also no shipment tracking information available, have followed up 20 times and now can not get hold of customer service either. This company is cheating and making a fool of its customers, customer care takes no action just keeps saying dont worry it will reach you. When the delivey time is 8 - 16 days how can it take 60 days
I Want my shipment ASAP

Hi,
I ordered nighteye led headlamp from banggood.com on 21st of december. I haven't myet received my order for which i've paid rs. 1471/- at the time of order. I don't know when they are gonna deliver my order. It's been a month since I am waiting for my order to be delivered. When I contact them they say tracking number is not available for standart shipping orders. How can anyone say that no tracking number available. I want them to track my order and tell me when I will get delivered. I am going to lodge a complain against banggood towards consumer's court.

I purchase Mecool M8S pro TV box
2gm ram I spend money is 2490/- on 21/12/2018 yesterday evening delivery by ecom xpress Tracking number
ALJCC8355001302YQ.
I didn't get my order product I got another product inside of box Christmas settings gift bowl I am very shocking everyday I am tracking bangood App when I got when I got very excitement but I got wrong product I am very worried please give me my order product otherwise give me my refund money

Order number [protected], I received the product which is of wrong size and wrong specifications. your website doesn't clearly show the procedure to refund or change the product. kindly help.
Why there is no specific defined procedure to send refund or exchange request in your website.
It seems you don't want to listen your customers after selling the product. I have sent more than ten mails to you, I haven't received even a single reply from your company nor you have acknowledged my exchange or refund request, what is the reason ?
Reply me ASAP.

Regards
Bhupinder
Advocate - Delhi High Court