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2.3 299 Reviews

Banggood Complaints Summary

93 Resolved
196 Unresolved
Our verdict: Engaging with Banggood, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Banggood reviews & complaints 299

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1:24 pm EDT
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Banggood Sent wrong item - pay attention when you buy this treadmill

I bought a treadmill, but it doesnt match with the advertised. It has no LED indicator on the top of treadmill, it does not have the XMUND brand on the treadmill mat, it does not have the support to phone, this only allows up to 6kms/h instead of up to 12kms/h as advertised, dont have bluetooth speaker. etc... It can only have been an error in the product that was sent! Please look to the photos attached please.

Treadmill: https://www.banggood.com/EU-Direct-XMUND-XD-T2-Portable-Treadmill-12km-or-h-Running-Mode-Adjustable-LCD-Display-Smart-WalkingPad-Gym-Home-Fitness-Equipment-p-1818293.html?cur_warehouse=CZ&ID=47184

Take a look to the photos attached, its not the same item.

I have already opened a ticket Return/Repair on 5th June (Ticket Number:

[protected]) , but they are waiting for an asnwer of relevant staff and so far they have not done anything.

Please be carefull on this site.

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12:51 pm EDT

Banggood Unable to confirm order

I have several times today attempted to order shoes but on each occasion I have been frustrated by the fact that using the mouse I have been unable to move the icon on the "Jig saw " ID confirmation . What am I doing wrong?

I really want to procure the goods.

All this activity took place 23/06/22 and amounted to 6 or seven attempts.

Desired outcome: Clarification for on line process. I am eighty years old and sometimes miss the obvious.

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4:30 pm EDT
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Banggood order is as delivered but not delivered

order:[protected] I bought a drone at Banggood, I waited 30 days for it to arrive, on the day it was delivered to my house,…….but it didn't arrive I looked all over the condominium, there were only deliveries from Amazon and AliExpless and nothing from Banggood,,, ,,,I contacted asked to contact the logistics company, I called FedEx several times and guide me to contact the company that sold and open a claim,,, I send an email to Banggood reported me they told me to get a statement with FedEx, only the sender can do it and I get thrown from side to side.and automatic e-mails I know logic,nothing about my order and my money.

Desired outcome: my money back or my product

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4:45 am EDT

Banggood Laptop

Laptop is faulty after about 6 months. Keyboard and trackpad not working. Bangood running me around and now expect me to meet cost of return shipping whilst the parcel does not have a return address.

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3:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banggood order number [protected] 2022-05-02

[protected] 2205-05-02 has NOT been delivered

order number [protected] 2022-05-09 DELIVERED

order number [protected] 2022-05-02 DELIVERED

Desired outcome: I would prefer replacement

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1:30 pm EDT
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Banggood Packaging of product was damaged and product was not working whatsoever

I bought an item at Banggood ([EU Direct] XMUND XD-T2 Draagbare loopband 12 km/u Running Mode Instelbaar LCD-scherm Smart WalkingPad Gym Home Fitnessapparatuur) and received a damaged packaging and the item was not working. I have been in contact with support for 2 weeks who keep avoiding me and not coming back with relevant information.

also see included video which obviously shows the item not working.

https://youtube.com/shorts/0MR5DObs1Nc?feature=share

This is the last step I take before hiring our family lawyer.

Desired outcome: refund and a retour ticket so i can return this item freely

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10:02 am EDT
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Banggood Trying to get a refund on lemon product

Dec 27thI ran some test prints (small items). I start having trouble with my original micro SD card so I trashed it and got another from my stack. It was formatted correctly, and I couldn’t find any information on the internet about it, so I had to ask support for specs.



Basic Detail



Ticket Number:[protected]



Ticket Time:[protected]:03:52



Ticket Status:Closed



Order Nubmer:[protected]



Product ID:1491066



Email:thomas.[protected]@outlook.com



Closed:Withthe agreement that the problem solved and closed this ticket

Ticket 1

Ticket 1 Continued



Thomas_Coppedge



VIP4



[protected]:03:52



The printer is no longer reading any of my SD cards, 32gig FAT32, 64gig exFAT, i even created a 2gig partition to format FAT. I was able to get one print from the printer.



Banggood



[protected]:58:17



We are sorry for the trouble caused. We need the photos for comfirmation, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. In the meantime, please furnish the machine code to us in text form. The manufacturing code is the serial number of the machine. You can find the serial number in the package or the machine.

Ticket 1 Continued



Thomas_Coppedge



VIP4



[protected]:59:48



Here are the pics you requested.

Ticket 1 Continued



Thomas_Coppedge



VIP4



[protected]:57:38



shipping label

Ticket 1 Continued



Banggood



[protected]:36:14



[protected] [SKUC41071]Creality3D®:The supplier is studying this issue, can you wait another 24 hours?



Thomas_Coppedge



VIP4



[protected]:02:18



Do I have a choice? I\'ve been down for a week now.

Ticket 1 Continued



Banggood



[protected]:30:24



1. the name of the slicing file cannot have special symbols instead of the name, the slicing file cannot be too long, only English or resin can be used instead. 2. If the above are normal, we suggest that customers insert the SD card first in the boot, SD card can not exceed 8GB, only 8GB or 8BG has been used under the SD card Please confirm the customer

Ticket 1 Continued



Thomas_Coppedge



VIP4



[protected]:38:20



Like magic, thanks for the info. you can close the case.



Banggood



[protected]:53:53

Ticket 1 Continued

Ticket 1 End

Ticket 2 –Bed Leveling Issue



Basic Detail



Ticket Number:



[protected]



Ticket Time:



[protected]:57:43



Ticket Status:



Closed



Order Nubmer:



[protected]



Product ID:



1491066



Email:



thomas.[protected]@outlook.com



Closed:



Did not offer more pictures or videos for over 7 days

Ticket 2 Continued –imunhappy 100% with this printer



Thomas_Coppedge



VIP4



[protected]:57:43



I can\'t get this printer to level, I\'m getting really tired of messing with this printer. I haven\'t gotten a single good print off this thing. I spend more time trying to level this printer then printing. The auto leveling doesntwork that well. it will lift the nozzle 1.5mm off the bed sometimes. I have to stop the printer and relevel or adjust the nozzle. I don\'t want to deal with this printer anylonger.

Ticket 2 ContinuedI didn’t touch the printer for a little bit, I was getting frustrated to much to work on it. So they closed the ticket because I didn’t respond.



Banggood



[protected]:21:02



Sorry for the inconvenience. Could you please send us the following details to confirm? 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The video that we could see the exact issue clearly.



Banggood



[protected]:16:51



Did not offer more pictures or videos for over 7 days

Ticket 3 –Opened another ticket

Basic Detail

Ticket Number:

[protected]

Ticket Time:

[protected]:09:43

Ticket Status:

Closed

Order Nubmer:

[protected]

Product ID:

1491066

Email:

thomas.[protected]@outlook.com

Closed:

Did not respond to the ticket for over 7 days.



Thomas_Coppedge



VIP4



[protected]:09:43



OK, at first I had a problem with the build plate not releasing the prints. I tore up some prints just trying to remove it from the build plate. I\'ve had problems with the leveling since the start. I bought a glass plate to help with the release of the print, I also bought a magnet build plate for it. I just spend way to much time leveling this thing. The leveling is so bad that it dips in middle of the build plate. this is so unreliable. I would like to return it for a full refund please.I\'ve tried so hard to get this thing to work. my other printers work just fine, I donthave the trouble that I have with the crealityprinter.

Ticket 3 Continued



Banggood



[protected]:43:55



"Sorry for the inconvenience. Could you please send us the following details to confirm? 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The video that we could see the exact issue clearly.(Whenthis happens, sending a video is easier to see the problem than a picture.)The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier."



Banggood



[protected]:44:01



"In the meantime, please furnish the machine code to us in text form. The manufacturing code is the serial number of the machine. You can find the serial number in the package or the machine. "

Ticket 3 Continued



Thomas_Coppedge



VIP4



[protected]:44:37



ok, ill get some videos tonight, i do not have the original shipping package anymore. Will this be a problem?



Banggood



[protected]:45:59



You just need to provide the video.

Ticket 3 Continued



Thomas_Coppedge



VIP4



[protected]:13:02



Imstill here, I order nozzles because it looks like the original went bad, so imtesting with a new one. give me a little more time while i test and get video. ivebeen sick last 2 days and I haventdone anything.



Thomas_Coppedge



VIP4



[protected]:09:44



Now imgetting this error, over and over while trying to level. Look, i\'m over this printer, ivespent to much time and money on this printer. id like a return and refund please. i need a empty box mailed to me. thank you.

Ticket 3 Continued –THE DEATH ERROR

Ticket 3 Continued



Thomas_Coppedge



VIP4



[protected]:17:49



[protected]. is this the serial number?



Banggood



[protected]:23:54



1. The name of the slicing file cannot have special symbols instead of the name, and the slicing file cannot be too long, only English or resin can be used instead 2. If the above are normal, we suggest that customers insert the SD card first in the boot, SD card can not exceed 8GB, only 8GB or 8BG has been under the SD card Please confirm the customer

Ticket 3 Continued



Thomas_Coppedge



VIP4



[protected]:13:50



What are you talking about? The slicer program has nothing to do with leveling. I preheat the build plate the 220c nozzle and 60c bed and I get this error while leveling now. Does anyone understand i want a refund, IM TIRED of dealing with this printer and its problems.



Banggood



[protected]:39:24



The supplier is studying this issue, can you wait another 24 hours?

Ticket 3 Continued –Replacement Parts



Banggood



[protected]:41:39



1. replacement: motherboard * 1 and nozzle kit * 1.Do you agree that we will resend the accessory for you? It will take ≥2 weeks to purchase the accessories,thenit will take 10 bussinessdays for the accessories to be sent out and arrive in your place. We apologize for the inconvenience caused by this issue and we will better serve our customers in the future. Please reply to this case, we will always wait for your reply. We need you to confirm whether this plan is implemented and we hope to get your support and understanding.



Thomas_Coppedge



VIP4



[protected]:04:42



I\'m sorry, This printer has been a huge pain in the [censored]. 1. the build plate is horrible, i ruined parts trying to scrap them off, at one point I damaged the black sandpaper like top to the build plate. 2. the leveling on this printer is not fun to work with. It doesntstay level between builds when I had it working. the auto level feature is really bad, sometimes after my leveling the corners andgoto print, the printer would auto level then print .2mm above the build plate. 3. now imgetting an error while trying to level this printer. what can we do to get a refund?

Ticket 3 Continued



Banggood



[protected]:49:50



We are sorry that the colleague cannot be contacted during the time. Are you willing to wait 24 hours?



Thomas_Coppedge



VIP4



[protected]:34:39



Yes, I can wait. I need a new box to packagein also, I can wait not a problem if we can get refunded. Imstill going to lose around $200 in extra parts/build plate/glass build plate. so as long as we can get a refund going that fine, i know this will take some time since I donthave a box, but i can wait for something or package it in another box that i buy.

Ticket 3 Continued –I Accepted this



Banggood



[protected]:07:39



For this order [protected] would you mind sending back the product for a full refund USD1018.9800? Would you like to consider this solution?On top of the option, you need to send back a complete set of products by the cheapistlogistic method, please not send the items by DHL , UPS or EMS because it is expensive and easy to lead tax issue. We can bear the freight if the freight is reasonable.And please inform us the shipping fee before sending the item.Thereturn address is: ADD: Dongguan Chuanjingelectric machinery factory, No.20 QinglongRoad, HuangjiangTown, Dongguan City, Guangdong Province,China523750 For any other idea, please let us know. We will do our best to find the best possible solution for you.

Ticket 3 Continued



Thomas_Coppedge



VIP4



[protected]:36:20



Ill work on it. give me a few days.



Banggood



[protected]:58:35



OK



Thomas_Coppedge



VIP4



[protected]:52:35



Are you all based out of the US? Do you have returns often? I can send to a US location. Let me know.

Ticket 3 ContinuedThis is a large device –Since the original was tossed out I had to order a new shipping box that took 2 weeks to get here. So they closed this ticket.

Banggood



[protected]:07:54



We are sorry that only China warehouses accept returns.



Banggood



[protected]:16:00



Did not respond to the ticket for over 7 days.

Ticket 4 –The last one



Basic Detail



Ticket Number:



[protected]



Ticket Time:



[protected]:57:45



Ticket Status:



Closed



Order Nubmer:



[protected]



Product ID:



1491066



Email:



thomas.[protected]@outlook.com



Closed:



Did not confirm the solution for over 7 days

Ticket 4 Continued



Thomas_Coppedge



VIP4



[protected]:57:45



Opening another ticket, i accepted last time, imwaiting on a box i ordered to fit this printer in. since i threw away the original box I had to order one that size to pack it in. I have not received the shipping box yet but when I do I will let you know. on the last ticket you requested that I notify you first about price of shipping back and you might cover. lets work out a deal, how much are you will to pay for return shipping? thank you, Thomas

Ticket 4 Continued –Only ship to Chia



Banggood



[protected]:21:09



If this product is to be returned, it must be returned to the warehouse in Dongguan, China, and cannot be returned to the U.S. warehouse, as you purchased it from the Dongguan warehouse. We recommend that you accept the supplier's proposal to send you a replacement part, which will make it easier to solve the problem.



Thomas_Coppedge



VIP4



[protected]:13:40



I understand, I\'m still waiting for the shipping box to get delivered so I can pack up the printer and send out. Can you send me all the contact info need for return. Thank you.

Ticket 4 Continued



Banggood



[protected]:15:58



Okay, please check the shipping cost first.



Thomas_Coppedge



VIP4



[protected]:00:32



Will do, still waiting on the shipping box to get be delivered, weather had a delay in travel.

Ticket 4 Continued –Packing up the Box



Banggood



[protected]:04:49



Looking forward to your new process.



Thomas_Coppedge



VIP4



[protected]:21:39



Got the package, what information do I need to put inside the box so they know who and what is being returned?

Ticket 4 Continued –Checking Shipping Prices



Thomas_Coppedge



VIP4



[protected]:37:06



I know you said not to use DHL but they have the best price, tax free it says. let me know so I can book it and need paperwork for inside the package please. thank you.

Ticket 4 Continued –Still checking prices



Thomas_Coppedge



VIP4



[protected]:38:57



I know you said not to use DHL but they have the best price, tax free it says. let me know so I can book it and need paperwork for inside the package please. thank you. also its asking for a phone number for the shipping address.

Ticket 4 Continued –Counter Offer ?



Banggood



[protected]:35:06



These shipping methods you mentioned have the potential to incur high tariffs, and we recommend that you accept the supplier's proposal: replacement shipment: motherboard*1 and nozzle kit*1.

Ticket 4 Continued –My Counter Offer



Thomas_Coppedge



VIP4



[protected]:50:16



Can i get a new build plate also?

Ticket 4 Continued –Proof they asked?



Banggood



[protected]:17:10



If the build plate is also faulty, please provide evidence of this and the supplier will be able to reissue it.

Ticket 4 Continued –Calling the bluff



Thomas_Coppedge



VIP4



[protected]:30:00



I really dontwant this printer any longer, its been a pain ever since I got it. I want a refund please.

Ticket 4 Continued –Another counter offerBasicllya new unit they will send because I refuse to keep this product



Banggood



[protected]:18:12



We consult our suppliers to see if we can send you a hot bed, motherboard and nozzle kit.

Ticket 4 Continued –I refuse



Thomas_Coppedge



VIP4



[protected]:49:55



Please guy, understand that this venture on this specific printer which I thought would be a good investment has turned out to be a bad one. Ivespend countless nights just trying to get a good layer 1 print. I dontwant to deal with this printer anylonger, even if I get a new motherboard this thing hasnteven lasted 3 months. Imtired of this printer. what can we do to get my money back?

Ticket 4 Continued –Contacting Sales



Banggood



[protected]:49:36



We are contacting sales to give you a satisfactory solution.



Thomas_Coppedge



VIP4



[protected]:10:41



Any update?

Ticket 4 Continued –Another counter offer$100 backI REFUSED



Banggood



[protected]:14:51



For this order [protected], we would like to refund USD100 to your payment account. Would you like to consider this solution?We recommend that you keep this machine.

Ticket 4 Continued –Another counter offer$200 backI haven’t replied back



Banggood



[protected]:16:06



For this order [protected], we would like to refund USD200to your payment account. Would you like to consider this solution?Please tell us your decision

Ticket 4 Continued



I haven’t replied back to this ticket, I instead filed a dispute with you Citi bank. This is the final message from the ticket.



Banggood



[protected]:15:29



Did not confirm the solution for over 7 days

My Final Thoughts



I’ve been dealing with this device for to long. I run multiple other printers and this one is the worst.



They said they would accept a return then change their minds. The printer is right next to me packed up, and ready to go.



I want my money back,they can have this printer.

Ticket 5 –current ticket opened



Basic Detail



Ticket Number:



[protected]



Ticket Time:



[protected]:44:47



Ticket Status:



Waiting for confirmation



Order Nubmer:



[protected]



Product ID:



1491066



Email:



thomas.[protected]@outlook.com

Ticket 5 -Continued



Thomas_Coppedge



VIP4



[protected]:44:47



So I have this printer still boxed up and ready to ship out, send a shipping label please.

Ticket 5 -Continued



Banggood



[protected]:04:02



Inordertobetterhelpyousolvetheproblem,doyouwantustoresendyouanaccessoryorprovideothersolutions?Wewouldlovetolistentoyouropinion.



Thomas_Coppedge



VIP4



[protected]:51:51



only solution i need is a shipping label and a refund on this printer please. thank you.

Ticket 5 –Continued -declinded



Banggood



[protected]:34:51



For this order [protected], we would like to refund USD200 to your payment account. Would you like to consider this solution?We want to express our genuine apology for all inconvenience caused. Could you accept we arrange this refund to your payment account to solve this case? And you don't need to return the item.

Ticket 5 –Continued



Thomas_Coppedge



VIP4



[protected]:22:53



I dontwant this printer, its taking up space in my office. Ivespent money to get a box to ship it back. This was agreed on other ticket, and now I cant return for a refund?



Banggood



[protected]:41:08



We have reflect your issue to the supplier. could you mind wait for reply? Thank you for your understanding and your cooperation.

Ticket 5 –Continued –waiting again…..



Thomas_Coppedge



VIP4



[protected]:51:01



I have a dead printer, been sitting here for months. I dontwant $200 or even $500. I want the entire amount, full refund, after the motherboard took a poop, it was over, im100% done with this printer.



Banggood



[protected]:09:35



We want to express our genuine apology for all inconvenience caused. we will contact the supplier again asnwhether they can provide other solution.Sincerelyhope to get your understanding.

Ticket 5 –Continued –another solution?



Thomas_Coppedge



VIP4



[protected]:27:03



another solution?



Banggood



[protected]:54:43



We are so sorry for what happened to your product. We will escalate your issue to our technician or supplier, but they are on the holiday of Labor Day and will be back on next Thursday. Sowe might offer you the professional suggestion on Thursday. If you could not get reply timely, please contact us again. Thank you for your understanding and your cooperation. have a nice day

Ticket 5 –Continued –closed ticket?



Banggood



[protected]:15:53



Did not respond to the ticket for over 7 days.

Ticket 6 –ANOTHER TICKET –just opened



Thomas_Coppedge



VIP4



[protected]:52:38



Why do you guys keep closing my tickets? imwaiting for you guys to get back to me? I WANT A REFUND. Did not respond to the ticket for over 7 days. Banggood2022-05-03 04:54:43 We are so sorry for what happened to your product. We will escalate your issue to our technician or supplier, but they are on the holiday of Labor Day and will be back on next Thursday. Sowe might offer you the professional suggestion on Thursday. If you could not get reply timely, please contact us again. Thank you for your understanding and your cooperation. have a nice day

Ticket 6 –ANOTHER TICKET –reply 1



Thomas_Coppedge



VIP4



[protected]:56:25



you never got back to me and then just closed the ticket? because you guys didntrespond? wtf is going on? wtf kind of company are you trying to run here? what is this crap, i need a refund.

Ticket 6 –ANOTHER TICKET –reply 2



Thomas_Coppedge



VIP4



[protected]:58:02



wtf is this?

Desired outcome: full refund. this is the worst company to deal with. I have never dealt with such a company with no disregard for customers.

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5:18 am EDT
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Banggood Item ID: 1312330, "200A 10-25mm Rapid Fitting Male & Female Connectors European Electric Welding Machine Tools"

Sirs,

THIS POSTING REFERS TO :

Item ID: 1312330

"200A 10-25mm Rapid Fitting Male & Female Connectors European Electric Welding Machine Tools",received two weeks ago.

I would like you to take another GOOD look at the pictures of YOUR ADVERTISED PRODUCT, and if you still insist that the photo of the

advertised product (included IMG 1A) is the same with the photo of the product I RECEIVED ( included IMG 2A) then something must

go WRONG with my VISION or yours...!?

Please be kind enough to ask someone with a knowledge of the "English language" to explain to you what is happening ...

N.B As you can see in (included IMG 3A) YOUR MISTAKE is repeated for the 5th time..!

I hope that I made myself clear this - and final - time and I hope that you can recognize your mistake(s).

I will not accept any responsibility for the lack of understanding of what I am trying to tell you.

Regards...

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9:51 am EDT
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Banggood Product stop working after 1 and 2 days of usage

Dears

I am filling third time with pictures and videos, i can not add videos since since is big, thatsway i am adding links to youtube as i already did first time. Please be aware that i am filling complaint for two orders, two cars (same model, different collor).

Impacted products (1/14 2.4G RWD 30km/h RC Car Vehicles Models Kid Children Toys- 2 RC cars)

- Orders108567004

- order [protected]

I bought 2 rc cars for gift. They broke after 1 and 2 days of driving. They both can not go forward and backward, stearing still working. How you can help me on this?

Desired outcome: Refound?Adding videos since size is bigger as this complaint alow:- https://youtube.com/shorts/galDWC0CgNY- https://youtube.com/shorts/w1jOmK8luC0

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1:51 am EDT
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Banggood Stock issue for the product

I purchased a Blitzwolf Bw-VP11 brand projector device, but it was not delivered on the specified date. I've been waiting for 15 days, I contacted the support and they told me that I could replace it with a different product similar to it, I chose a product to replace it and sent it, but this time, he said that I could only choose the product from the same warehouse. When I asked him if there was a product you could recommend to me, I got a negative response. Please solve my problem I don't want to wait another 15 days. [protected]

Desired outcome: Since the product was not delivered on the promised date, I request a free exchange with one of the following products.ID: 1875763ID: 1846141

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Update by Ekin Iskar
Apr 12, 2022 8:44 am EDT

Dear banggood solved my problem immediately thank you.

Resolved

Dear banggood solved my problem immediately thank you.

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5:53 am EDT

Banggood order canceled without reason

This is very frustrating. They just canceled an order without reason. Now probably I will have to wait to get a refund. No info was given about that either. Very unprofessional!

Order [protected]

Desired outcome: give a reason next time and options before just canceling

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8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Banggood Refund Issue for faulty Xiaomi UST Projector

In October 2021 I placed an order for a Xiaomi UST projector for my husband's 50th birthday present from the whole family, it cost $1,819.16 AUD (inclusive of shipping).

We received the projector in the November of 2021 and upon setting the projector up quickly realised it was a faulty product, within two days of receiving the projector we filed a repair/return case with Banggood, closely following the Bangggod policy of providing a description, photos and video of the fault.

Bangood accepted the fault and offered a full refund and provided instructions on returning the projector, requesting me to pay for the postage and to not use express services such as DHL, TNT etc

I returned the projector via Australia Post with full insurance for $118AUD

In late December 2021 we received information that the projector was held up in Chinese customs for having the wrong phone number on the shipping label (I put my number instead of the banggood one). As requested by Banggood I contacted Auspost to make the changes to the shipping information, Auspost made the change to the shipping label with the correct banggood phone number.

In January 2022 I received information from Auspost that the projector was rejected by customs (on what ground is unclear).

I notified Banggood and they said to return the projector once we had recived it back.

In March 2022 the projector was returned to me in Australia via Australia Post.

In March 2022 I contacted Banggood to arrange sending the item back again, and to request exact shipping information and details that needed to be on the shipping label to make sure it could be sent 100% correctly as to avoid the previous issues. I also offered to send via and express service such as DHL or TNT to make sure of quality delivery service.

In March 2022 I received a  message from Banggood representative offering me $200AUD and to keep the faulty product.

In March 2022 I rejected the offer of $200AUD.

I was encouraged to accept the offer, and told that the customs would reject the projector again (Why) then offered $500AUD and to keep the faulty projector.

Again I rejected the offer for $500AUD and keep the faulty product.

April 2022

I was then asked again if I would accept the offer and find a local store to get the projector repaired myself?

I have just once rejected this request.

I just want my money back, please please do the right thing here, we are not rich people, I saved a long time to pay off the credit card and my husband still does not have the birthday present. 

Desired outcome: Refund of full cost of Projector plus associated freight costs (as promised by Banggood.

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Update by TamsinM
Apr 16, 2022 3:20 am EDT

Currently still awaiting the refund of over A$1,800. Have just been offered $A700 and 'keep faulty product'. Please make the refund of our money.

Update by TamsinM
Apr 06, 2022 7:42 pm EDT

No, your colleagues are not providing an efficient service. The product was faulty, we returned it - following instructions from Banggood. The product was not collected by Banggood, and it was returned to Australia. We want a full refund. We have consistently been told by Banggood that this matter will be dealt with but all we have experienced is delay after delay in customer service. Please provide a resolution. Thank you.

Update by TamsinM
Apr 03, 2022 9:01 pm EDT

Upadate: I am awaiting information to return the product. Would prefer to do it through DHL as they provide a better customer service and information on tracking etc.

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11:43 am EDT
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Banggood [protected]

Purchased Doogee v20 on pre-order on 22nd February/2022 and sale said expected delivery to UK is 19th of March/2022.

*On 23rd March Banggood customer service informed me that delivery is pushed back to 30th of March due to "high demand" and items being out of stock.

*On 31st of March Banggood customer service said that date is pushed back now even more, to 8th of April as they are "restocking".

*On 1st of April Banggood customer service now say it has been pushed further back to expected stock arriving on 10th of April.

Also, in same time while Banggood customer sales representative say item is out of stock, it still appears on their sales page as available to purchase, 1 last unit in stock, but when i asked about this directly they said it's out of stock. Isn't that misleading information?!

Also seemed like they can manipulate with advert as it kept changing statuses from status: "expected to ship" to status "only 1 left" multiple times during conversation, looking back to screenshots i have made and matching up what i was told it didn't match.

Would like them stop displaying that item is in stock or take sale down to not make false advertising, because according to customer sales support no items are available due to being out of stock. Also this would be a reasonable approach from seller to either partially refund or provide some sort of generous voucher for such a problematic sale and failing to meet set dates three times!

Desired outcome: Taking sale down/ partial refund/ compensation/ voucher

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Banggood Laptop

Hi

I purchased a laptop from Banggood Teclast F5 11.6 inch Banggood Order No [protected] attached.

After 6 months it develop a grey bar across the bottom of the screen on start-up of approx 1 cm. After a number of shutdowns and restarts this problem would resolve, this happened every 4 to 6 start ups

My computer repair person looked at the laptop issue and determined that it could be 1 of 3 faults, faulty screen, faulty graphics card or faulty CPU.

I had a month of emails to Banggood customer service, to replace or repair the laptop, I finally asked whether this laptop was still available. The answer was no, therefore replacement was not an option.

In the end Banggood offered $ 250 to try to get my computer person to repair the laptop.

Because of X-mas and Covit, lockdowns in December and January this had not been attempted

Late January the battery failed, it would only allow the laptop to run for 10 to 15 minutes before shutting down and needing a recharge.

Initially I wanted Banggood to supply a replacement battery, easily available online (and in Australia) and pay for my computer person to install.

As per usual Banggoods customer services came up with their normal stone walling tactics.

Offering a credit of US$ 6.00 etc then saying as they gave me a credit to fix the screen, this ended their warranty which states one year (this was never mentioned). If this was mentioned I would have returned the laptop for a full credit at that point

After talking to a college, he advised that this could be more than just a battery issue (charging circuit) so I decided it would be better to return the laptop for either, them to repair both the screen and battery issues and I also offfered to refund them the credit given or they could refund the outstanding balance or I even I selected a laptop of the same price (if there was a price difference I would pay that difference depending on which supplier they used, maybe $ 10 or $ 15)

All I got was negative replies which started at the $ 6.00 to not covered by the warrant

Attached is the youtube videos of the problems as they are to big to attach

Battery issue video url: https://youtu.be/2Hl35t2DppA

Video link

https://youtu.be/xLrA-sugztk

Filename

[protected]_144159. mp4

https://youtu.be/xLrA-sugztk

Screen issue https://youtu.be/oGmHLcgZoHM

Desired outcome: Please refund balance of the laptop purchase price and return freight , I will return faulty laptop if required

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Banggood Wanbo T6 Max

Hello,

I've purchased a Wanbo T6 Max projector on 20.02.2022 and completed the payment on 24.02.2022. It was showing that when I purchased, product was in stock and informing that will be shipped within 24 hours but it's changed that product will be shipped on 08.03.2022 after I purchased and I accept it. I waited till 09.03.2022 and unfortunately it's not shipped. I connected to live chat after that time and they appoligized and said that it will be in restock on 23.03.2022 and will be shipped. I was mad but agreed to this solution again but today on 18.03.2022 I just wanted to be sure and wrote again. Unbelievebly today they informed again that material will not be able to send on 23.03.2022 and will be postponed to 09.04.2022. This is really not acceptable. I wasted my time, missed too many other opportunities in my country, currency was changed and refund is not a useful solution also for me. I want my product but in the promised time. By the way, I noticed that they had sent same product to some other customers from my country although they had purchased after than me. They made review on 08.03.2022 with saying that they recieved their product in 11 days.

My Order number is [protected]

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Update by Arda YALIM
Mar 20, 2022 10:38 am EDT

Hello Banggood Team,

First of all as I tried to explain in my last comment, refund is exactly not a solution for me since I have already missed too many opportunities and will cause losing money because of economic problems in my country and the actual currency. ($ is increased almost 20%). By the way this product is not a prdocut that can't be found or not producted, it's a new product and probably will be under sales for a long time therefore only the solution for me will be, providing my product. The most important expectation of me to know that when is my turn? How many people's material will be shipped before than me? Because you already sent some person's orders although they had purchased after than me. Sold material quantity was around 1500 when I purchased and it's now 2570. There are 1000 people who purchased after than me and I can see that more than half these 1000 people received their products. What is the logic of this I can't understand and therefore I wonder how many people is in front of me?

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Banggood MJX Bugs 16 Pro B16 Pro EIS 5G

The product is ordered with three batteries. On one of the batteries, all four lights are flashing when charging, while on the other two lamps they light up one by one while charging, which I think is fine.

Desired outcome: I'm expecting a new battery

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Banggood Purchased Good is not received

Hi,

I placed an order [protected], it is supposed to be received before march 11th.

Today is march 15, I have not received it.

I called to [protected], but can not.

Kindly help for checking.

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Banggood Banggood customer service

Last week I did a purchase on Banggood of an item that showed in stock shipping within 24 hours. After the purchase was done, I received a message stating the item is out of stock I proceeded with a refund.

I then looked at another item that was in stock and contact a live Banggood agent to confirm the item is in stock, which she confirmed it is. I immediately did the payment and 2hours later check the status the item shows out of stock. I contact customer service to see if there is any other items that is in stock and found one. I had to pay in a difference so Banggood had to send me an invoice.

Four days later still no invoice. I again spoke to a live agent as customer service does not respond to my emails.

They have to do another refund. So by the time I receive the refund, how sure will I be that the other item is in stock?

Banggood service is becoming useless and you don't get any support from them.

You can not trust Banggood website or customer service as I have proved that the website and customer service has got no idea what is in stock and what is not.

Desired outcome: I want my items shipped and delivery done as soon as possible

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Banggood two women tops

The top came and they are extremely cheap material ugly not like the pictures and one was not the right color. I did not know we have 7 days for a return how would that even be possible? I paid ins and shipping and was told after 1 1/2 hours on the phone with people that did not know what they were doing that it had expired for return after they said first I would have to pay for the shipping. My total cost was 40 something dollars and then have to return it to China when it came from California the address said. Then told after all this that I only had 7 days from when receiving the package. Well, that was gone and finally, the crazy conversations I had had were over. Will never purchase from Banngood or Klarna again. This was so bad I can't bring myself to drop it off at a Goodwill who would wear this crap? I am not sending pictures but, would be more than happy to return it at your expense.

Desired outcome: return of my money.

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Banggood Sunshine ss-917c ac110v/ac220v dust free working room anti dust working bench adjustable wind cleaning room with dust checking lamp repair tool

Order No: [protected] Order Time: [protected]:28:37

After receiving this product, opening the damaged box revealed that the exterior of the machine was badly damaged. The essential lighting was also found to be defective. After reporting to the Banggood service centre, I was first asked to send photos which I did. Then I was asked to post a film on youtube which I did. Then Banggood referred me to the supplier who asked me to open the device and check the circuit boards, which I did. The supplier then said that internally they had passed the problem on to a colleague. After 24 hours of not hearing anything, I opened a chat with Banggood where it was made clear to me that I had to wait 24 hours for a response from the supplier. After 24 hours the ticket again stated that I had to wait 24 hours for the supplier. I have asked banggood why I have to wait if the device is broken due to transport. I feel I am being sent from pillar to post. I need the appliance urgently and I feel abandoned by BANGGOOD. At AMAZON these matters are solved immediately by sending a new appliance.

Desired outcome: Send me a new device by return of post so that I can carry out my work. After receiving a working, undamaged device, I will return the defective one by return.

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Update by Jan Willem Bech
Feb 25, 2022 3:41 pm EST

Today I was sent a video telling me to measure whether I have a stable voltage on my device. Incomprehensible because I received a defective lamp and a badly damaged housing. What should I do with repair videos if I want a new device? Here is the video I was sent

https://mega.nz/file/5M4l0YqJ#_S7BaRPRvKGgdRuslToi5shcxPGvHpYT-I_nZNHsdDA

Update by Jan Willem Bech
Feb 24, 2022 9:13 am EST

The manufacturer of this device, the SUNSHINE company, is not actively working on a solution. I have been on a leash for 4 days now

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Banggood Customer Reviews Overview

Banggood is an online retailer that offers a wide range of products, from electronics and gadgets to clothing and accessories. The website has become popular over the years due to its competitive prices, vast product selection, and reliable customer service.

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Another advantage of shopping at Banggood is the affordable prices. The products offered are usually cheaper than what you would find at a retail store, and they also offer free shipping for many products. Additionally, Banggood offers frequent sales and discounts, which can save customers even more money.

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Overall, Banggood is a reliable and trustworthy online retailer that demonstrates a commitment to quality customer service and competitive pricing. Those looking for a wide variety of products at affordable prices will find Banggood to be a great option.
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