Banggood
reviews and complaints

I have two significant charges to my card and have never even heard of this company!

I ordered products on banggood.com and have been very disappointed.  

1. They shipped one product to my customer with pieces missing and the product did not look like the photo.  I asked for a refund 5 times and they finally agreed to refund less than HALF the price!

2. I got 2 warnings on Amazon that there were 2 products I listed from Banggood that had ownership claims and that Banggood had no legal permission to sell these.   I contacted Banggood and they told me they removed one of the products and are not selling it but when I asked for a letter from them to show Amazon they refused to give me one now my account is at risk of deactivation on Amazon.

I would think twice before risking your online accounts and customers by selling this companies products!

I made a purchase on the websit banggood on january 16th and didn´t receive my order.
I paid $200 for a vaccum cleaner that I never receive.
When I bought the product I paid for a shipping insurance thar suposely guaranteed me that my product will arrive until february 10th and I am still wainting for the product.
I already contact the website that informed me that I have to wait.

I am sendind this message to inform every one that plan to buy from banggood to be aware and to avoid any purchase from this website if possible.

Gooday. I am a first time online buyer. Despite the negative reviews of banggood, I have given them the chance to prove themselves.

However, it's the biggest mistake I have made and will never recommend them to anyone.
I have selected a few items to purchase, after I went to check out, I paid in full and the money was removed immediately from my bank account.
The following day when I logged on, they were going to be shipping the smallest item which was not important.
So when I messaged them, they said that the item was out of stock and I needed to wait almost a month, before they would get stock.

Since then I have had no joy as I'm constantly speaking to a dumb computer. I asked for human assistance, someone sent a mail, and I never heard from them again.
I'm really disappointed, and would like to inform people to beware.
They don't have any direct office numbers or after sales people to assist.

I've seen the products I am looking for, on more trustworthy sites like Amazon, eBay, etc. But since banggood already has my money, I want a full refund, I don't know what to do, or who can help me.

Please can you assist me with getting my refund as soon as possible.
Thanks and regards
Omar samsodeen
[protected]@gmail.com
+[protected]

Bangood Order No [protected], Tracking No RV235257651CN.
Order shipped on 2019-11-10 to Hangzhou.
Order in JHB INT MAIL CENTRE (HUB), Incomming International on 2019-12-28.
Destination clearance done by customs 2020-01-13.
The order were not received/delivered to destination address as on 2020-03-05.
Possible refund or replacement order?
Shipping Insurance were paid. Customer details are for Banggood is [protected]@gmail.com

Your reply will be appreciated.
Regards

On December 30th, 2019 I made an attempt (order n. [protected]) to purchase a Mi 9 T Pro, but it had the payment denied, although I had credit im my card. The payment method was installment purchase on credit card (6x). The purchase amount was of R$ 1, 846.29 (Brazilian currency) (6x R$ 307.74). The first installment has already been charged. I had already got in touch with Banggood and I was informed that they had already reversed the amounts and I should get in touch with the credit card company. The credit card company asked for a document to prove the reversal of this amount. Since that I have been trying to get this document proving the reversal payment from Banggood but they keep sending the same e-mail with the same authomatic response which doesnot help at all.

All I want is that they me back the amount the credit card has charged me already.

I oreded some bras from banggood corp, It toke longer than it shood to get them . when I did get them they were sized wrong, I am 69-years old I know what size bra I ware, they did not send any way to returne them I can not find a phone number to call them. I even sent a regstered letter I have not heard anything from them.
I can not seme to find anyway to upload a photo, I have over 140.00 sdollors in these bras and I live on ss. I do need my money please let me know what I can do.

Thank you.
Javiolet Porter
ph32564731514
e-mail [protected]@att.net

I purchased a pair of shoe on 01/6/2020, hand haven't gotten them, when I call they said they couldn't be delivered, because of my zip code, I asked them to give me a refund, I signed up by giving my email and passcode, the person helping me asked for the product ID, I gave it and my name, and zip code, he then said he couldn't help me un less I gave he my email. the site Banggod sent me a statement that they have my email. so I am not trusting who I am talking to, Because Bannggood has my information, so I am not trusting the person I am talking to, so I am filing a complaint with the Attorney Generals Office. I like the shoe they were saling, and was planning to buy a lot of there product but this mess this up.

For the love of God!
I do not know what else to do! I need help and BangGood can't solve my problem !

I made a purchase on 12/05 and the order was canceled without prompting me. I'm trying to get my money back since 12/15/2019 and no one can solve my refund! Each hour tell me something different.

They claim it's for me to get in touch with Ebanx, but there's nothing there for a refund for me .And more and more support is winding me up and none of my money.

mailed the wrong size and have ignored all my attempts to contact them to return item for the correct size.
I have emailed numerous times. my email is [protected]@hotmail.com
all I want is to return and get the correct size or have refund my money! obviously lousy customer service!
I'm ready to donate the shoes and write it off buy I still start a, social media blitz against them if I have to do that. this has been going on now over a month

After I indicated on the website that I had not ordered this radio, I was asked if I wanted to send a video

Daud 21-12-2019
Hello,
Play the video's by number then you will understand. (1-2-3-4-5-6)
Daud
In the videos I show that I did not order de radio that a got! And show my interface on Banggood.
How simple do they want it? Just pay the video's and see

Banggood 23-12-2019
Dear daud,
Thank you for your feedback regarding order [protected].We want to express our genuine apology for all inconvenience caused.
Would you please offer photos to show the shipping label and sku bar code to us?
Daud 24-12-2019
Hello,
Sorry that I not have the packaging anymore I throw it away like everyone else.
Didn't know it was that important either, since you can see everything in my account such as trac & trace and then I also sent a clear film. Nowhere on your website can I find that I have to keep the shipping packaging when ordering your products
Is this a discouragement policy of Banggoo?
Please send me no more questions but offer me answers….its so clear….
Daud
Banggood 25-12-2019
Dear daud,
Thank you for your feedback regarding order [protected].
Camera and GPS are not included in this item, please check the Functions and Package included as shown on the product page.
Daud 27-12-2019
O my god ….can't anyone read in Banggood?
Read all my mails again watch my video and don't give me another stupid answer with
There is no camera and GPS, I know that. But once again I had ordered 1 with GPS and Camera! READ MY PREVIOUS MAILS WATCH THE VIDEO.
If I receive such a stupid answer again, I will put our communication online, your questions, my answers and the video. Then let's show your service worldwide!
This is really the last attempt, and if you still don't get it, I suggest you let your supervisor look at my E-mails en video
I don't bluff. This piece of service will be a hit on the internet!
Maybe you can read this:

我的天哪...沒有人在邦古德讀書嗎？
再次閱讀我所有的郵件，觀看我的視頻，不要再給我一個愚蠢的答案
我沒有相機和GPS。但是我又訂購了1台GPS和相機！閱讀我以前的郵件觀看視頻。
如果我再次收到這樣愚蠢的答案，我會將我們的通訊，您的問題，我的答案和視頻放到網上。然後，讓我們向全世界展示您的服務！
這確實是最後的嘗試，如果您仍然不了解，建議您讓主管看我的電子郵件和視頻
我不虛張聲勢。這項服務將在互聯網上大受歡迎！
我的天哪...没有人在邦古德读书吗？
再次阅读我所有的邮件，观看我的视频，不要再给我一个愚蠢的答案
我没有相机和GPS。但是我又订购了1台GPS和相机！阅读我以前的邮件观看视频。
如果我再次收到这样愚蠢的答案，我会将我们的通讯，您的问题，我的答案和视频放到网上。然后，让我们向全世界展示您的服务！
这确实是最后的尝试，如果您仍然不了解，建议您让主管看我的电子邮件和视频
我不虚张声势。这项服务将在互联网上大受欢迎！

Banggood 28-12-2019
Dear Customer,
Thank you for contacting us.
We're sorry to inform you that we are unable to respond to you as soon as possible because we need to take a weekend break. Would you mind contacting us on Sunday? We will follow up your question on Monday.
If you do not receive a response from us, please feel free to contact us for further solutions.
Thank you in advance for your understanding.
Daud 1-1-2020
Hello,
Please read all my mails about this topic I will not accept a nonsense answer anymore "REAT AL" the E-mails I send and look at the videos I send!
Daud
Banggood 02-01-2020
Dear daud Wansaoeboen,
Thank you for your feedback regarding order [protected].
Camera and GPS are not included in this item, please check it again.
Daud 2-1-2020
I'm tired I warned you I'm going to publish the entire mail exchange between us so that the world can see that you shouldn't do business with Banggood. Because you can't read!
我很累，我警告過您，我將發布我們之間的整個郵件交流，以便全世界可以看到您不應該與Banggood做生意。因為你看不懂！
Wǒ hěn lèi, wǒ jǐnggàoguò nín, wǒ jiāng fābù wǒmen zhī jiān de zhěnggè yóujiàn jiāoliú, yǐbiàn quán shìjiè kěyǐ kàn dào nín bù yìng gāi yǔ Banggood zuò shēngyì. Yīnwèi nǐ kàn bù dǒng!

When they only looked at my [censored]ing video I made specially for those [censored]s!
So people if you have ordered and paid for something from Banggood, your money will certainly be gone ... and maybe you will get something similar to what you ordered. And if you don't get anything ... they don't even respond. Because 2 items have not even arrived. I had warned them that I would publish my E-mail between them and me...they did note care about that so here it is BANGGOOD!

Nov 2018, 6 weeks before Christmas I ordered 2 machines to give as gifts to my wife and daughter.

Banggood waited til Dec 15th to ship. They arrived in Feb 2019. So fault 1: no gift for xmas.

On arrival, as expected, I paid customs. One of the 2 machines however couldn't drive an external monitor nor had any audio out.

I complained that they had shipped a broken machine. They told me to get it repaired locally. Over 3 weeks I visited 5 workshops. All refused to touch the machine.

They then instructed me to return it and they would repair it and cover the postage. Realizing there'd be an issue with customs, I contacted the local customs office who instructed me to enclose a copy of the customs receipt along with an explanation to be enclosed when the machine was returned repaired. The customs team would find that and waive the customs fee. An additional explanation of such was inserted into the machine in case Banggood missed it.

Banggood got the machine 6 weeks later and then claimed only if I paid would they repair it; that the faults were warranty issues. I argued that it arrived broken and we then proceeded to debate such for 4 months.

During this time my wife's previous machine failed; I had to buy another 1 locally.

Banggood eventually relented and agreed to fix the machine for no charge.

Then for 8 weeks they claimed they were sending back the machine. It never arrived. Eventually they sent me a DHL reference number.
When I checked it, it showed that the collection had been scheduled but had never taken place. This went on until December 2019 when, the week before xmas, the machine arrived.

However, Banggood didn't include the customs proof of payment, and again I had to pay.

I now have a machine I no longer need; that is worth less as it is a year older. And I'll have to sell it.

I'm out of pocket loads. My computation is:
- Returning the machine 50 EUR
- Extra Customs (because you left out the note) 57 EUR
- Purchasing a 2nd machine because you failed to deliver the first 300 EUR
- Loss of value on the machine you finally delivered me - estimated 100 EUR

When I write them, either Yina (or Giselle, which I doubt are their real names) the say they can't compensate me, no longer recognize that they at promised to pay the postage and instead, offer me a 6% discount or $3 off if I'll buy something else.

Why would I want anything more from Banggood - I've had only heart ache and being out of pocket?

That's where it stands 1 year on.

My recommendation is unsubscribe to Banggood - don't waste your time - you're better off buying locally as you'll sleep better.

They are dishonorable people and painful to interact with.

I recently orded Redmi AirDots from your site. The product arrived on monday 23th december on my home adress. Today, when the battery ran out, I put them on charging, but they have not been responding. I never dropped them and they don't have any physical damage. I first thought the problem was in adapter or USB cabel so I tried a diffrent one but it did not respond either. The headphones don't want to charge. I know the light should be turned on while charging, but there is not any. The adapters and USB cabels are 100% correct because I tried them on diffrent devices and they worked. I tried to solve the problem watching YouTube videos cause I saw there were other people with the same problem. Now I cannot use them because the battery ran out and they cannot be charged. Probbably they have a certain error in their hardver. I would be pleased if you sent me another one. Thank you.

i am new in bangood.com have ordered a smartwatch on 14-12-2019 price 2437.72 order number [protected]
I have done my payment and but in order section shows me payment failed payment pending and shows me to complete the payment again and i have proof also..i complaint about it to banggood agents over 100 times they created a ticket for me 3v58D but there is no response by banggood

Order [protected]
Date 18/10/2019

This order is not received yet.

I think you and your team/company/owner one of them are thief.

Order No. [protected]
18/10/ 2019

This order is not received yet.

I am sending some mail in this matter but you are not reply or answer.

Your are not solving my problem.

Than my opinion is you and your organization, staff, workers, dealer, officer, owner who related to connect my mistake or problem are big white robber, thief, criminal, cutpurse, rascal, scalawag, scamp, money user, money prodder, cheater, man eater, lowly, frustrated, disappointed, psycholysis, lazy, sluggish, indolent, laggard, loon, slacker, vacuous, vagabond, barefaced, blatant, brazen, immodest, sad, unthinking, thoughtless, slipshod, scatterbrained, slapdash, remiss, headless, negligent and also you and your all working unit-system is confirmed leady without femininity, sixth man/middle man, hijj, hijada mala or kenner. You are top most shameless & careless. Your topmost highfiy standard Randi( रंडी).

I hope in this time you are correct your mistake.

Order [protected], I ordered 3 security cameras on 13/10/2019 that connect to the internet (well these don't) I have been trying to return them for a credit note but bang good make the procedure as difficult as possible but continually asking for pictures and videos which I have sent many times but each time I do this they ask for fore video, they have taken 11 or 12 weeks

Hello

I purchased Inverter on order ID [protected] on 10 December, I recieved on 18 December, the unit was broken, Positive terminal is broken off and in pieces and when you lift inverter there is sound of loose components inside. Very poor quality product as well. I immediately contact service and send them all the pictures as requested, then I got reply to send video witch I sent, then they ask to to connect and turn inverter on and try it, I did this but inverter Fail and do not work. so I request a refund as this is ridiculous to ask customer to do this. Then I get asked to Fix the inverter myself to see if it solve problem? How can you ask your customer to fix inverter themself? I pay money for new inverter that does not work and I want my refund please.

YOUTUBE Video link -https://youtu.be/BHTIVR76njk

I ordered a watch in September and was promised that it will reach here by 14 November. I was patient since I had received some orders on promised dates. Come 14 November, I received nothing, the problem was the item was marked NOT TRACKED. I contacted the company, first to mails they replied assuring me that I will receive it as there may be delays with local postal services. In December I mailed them twice, this time they decided to go mute up to now. Customer care service is appalling to say the least. I will never spend my cent on these guys again, there are other online shops which offer better service .