Banfield Pet Hospital
reviews and complaints

Took dog to Banfieid for coughing. Sent home with misses diagnosis. Took in again and diagnosed with pneumonia. Told to return for x ray at end of treatment. Took dog in for x ray. He was in hospital for four hours. Came to pick him up. Told x ray machine was broken. Asked to be called when repaired. Told, no you call us next week.
Really. I proceeded to take dog to Peak City Veterinary for follow up x ray.
Had he still had pneumonia, this could have proved fatal for the dog.

I signed up for this plan as I thought I could cancel any month. I had cancelled before no problem for my dog that lived for four years. He just passed and I still have to pay $60 per month for 3 months until the contract ends. The fact that I have to pay for a beloved pet that is no longer alive is ridiculous. They do not care about your pets. Please do not sign up for this plan.

On 10/08/2012, I took my 16 year old Yorkie mix to Banfield - Orlando to be put to sleep. After listening to her heart, Dr. Tess Turner recommended that I have her chest x-ray'd. I tried to explain the other ailments my beloved dog had, but Dr. Tanner told me that if my dog was in congestive heart failure, she could be treated. After listening to Dr. Tanner try to make me feel guilty for a few minutes, I left with my dog. I feel that Dr. Tanner behaved unethically by trying to increase the cost of my visit. I will never step foot in a Banfield or Petsmart ever again and I recommend that you do the same.

I was sold this plan as an insurance plan to save me money. It is not an insurance plan. It is a payment plan that is almost impossible to get out of. You call to cancel, they almost never answer. If they do answer, you say I want to cancel, they say let me transfer you and then you wait at least another hour and finally hang up. They send collection letters explaining the plan in detail, which they never do when selling the plan. If your dog dies or you no longer have the dog. You still have the plan. It also automatically renews. So if you pay up, you get renewed. You get collection calls if you answer you are put on hold. Eventually they answer, I ask how much I owe if I cancel. My amount owed is about $80.00 and I'm still in the plan. If I want to cancel, it's over $400.00. I ask them to send me a letter that once I pay the over $400.00 amount, then I am cancelled out of their plan. They say they can't write a letter. They then assure me I won't be renewed. But the contract says I will be automatically renewed at the end of my plan year. I don't trust them. I sent them a registered letter on March 2, 2021. Requesting a cancellation letter and amount owed.

My dog was put to sleep on 12/31/20. Her plan of 12 years renewed on 11/20. They are expecting me to continue to pay my monthly fee until 11/21. My pet was sick and only had labs done. Her labs done in December 2020 were paid out of pocket. I have placed a stop payment on my automatic draft and do not feel that I owe anything .

I took my dog boo boo in today because they told me his vaccinations. They told me every thing was fine except he had tarter buildup. When I get home I went on line to see his report & it said he was due a dental cleaning today 8/21/2020. They told me there that he didn't need it for 6 months. I pay monthly for insurance. Its suppose to cover 2 cleanings a year. Also they are suppose to have discounted prescriptions. They charged 47. For heart worm injection when they only charged 56. Before I had the insurance. I've
Had their wellness insurance for over 3 years. It was the banfield hospital in lake worth, texas. I use to take him to banfield in fort worth, texas where I have never had a problem.

My dog was brought in for an annual teeth cleaning. The person who was suppose to check her in took her at the door and left. Did not ask any questions to make sure she was the correct dog or what procedure she was getting done. All along our dog has her dog tag and collar on her the whole time. While at the hospital she was confused with another dog. My dog was put under to be spayed AGAIN! They started the procedure when they realized she had been previously spayed. Now she is with a cone and antibiotic again!

Dr. Kristen Chapman.. Myrtle Beach, SC. does her part to make Banfield the lowest rated veterinarian clinic in the US. She killed my dog and blamed everything except her incompetence. I'm not sure if she's licensed.. or someone that just puts on an outfit and goes to work and experiments on peoples family members.. their pets. She should be a used car salesman. According to her.. if Petsmart or Banfield sells it.. your pet needs it. If she's not already being investigated for malpractice and upselling.. she should be added at the top of the list. I was asking her some elementary questions.. ones I had researched online.. after I had caught her making crucial mistakes. She tells me.. I swear on the Bible.."I don't come to your work askin you questions.. do I"? Right in front of everyone at the desk. She runs unchecked. She don't care whose pet dies. No1 checks behind Banfield vets. They're the Super Cuts.. or fast food resturaunt of vets. People trust their vets. They don't need their vet selling them things that they don't need.. doing uneeded procedures just to get a bigger commission or to make a sales quota. You better have OJs attorneys if you plan to win anything. I'm sure Banfield pays their attorneys a lot more than their "bottom of their class" doctors. ESPECIALLY Dr. Kristen Chapman.. Myrtle Beach, SC.

Banfield is a joke. They scam people, treat pet owners poorly, and their customer service is an abomination.

My dog has diabetes and they offered to sell me the insulin whenever my dog needed it. We'll, guess what? After 3 months of buying insulin directly from them, one of their assistants declined to sell it to me. Telling me they don't sell insulin to customers and that I must be wrong. I got upset and requested to have someone else help me. I don't know who talked to her in the back office, because they returned and told me how much I needed to pay that day for the insulin. After that day, some of the front desk girls have a little of an attitude when I call in advance to tell them I'm getting my dogs insulin.

Also, due to my dog having a heart murmur he is unable to receive some services before getting some special tests done. I was all for it, but every time I went they kept telling me I needed to do more testing, more lab works...it's getting expensive, I love my dog, I really do, but I can't pay right away for all this work to be done, and they make it sound and look like I could kill him for not getting it done. I've been to other vets and they've never mention any of the things Banfield comes up with.

I called their customer service to get the plan cancelled since I have not been getting any of the benefits from it due to all the conditions my dog has. They told me they can cancel the renewal and cancel the plan but I need to pay the $900+ dollars I use on discounts from the program. When I asked d what they were talking about they said for the fecal and blood work my dog got in January and the discount I received for the insulin I bought for all 2019. I tried to reason with him, that I have been paying $40 a month and not taking advantage of any of the benefits of the program, and I was never told the insulin had a discount since it is the same price I would have paid through other vendors. He declined to assist and said if I didn't pay the $900+ or stayed with the plan for 2 more months they will send me to collections.

I asked for a supervisor but the idiot hung up on me. Now I am forced to make a decision, stay with them for to 2 more months and pay $40 for the plan (that I can't use) plus buy the insulin from them that's $55 (I get it every 2 weeks). This all means I still have 2 more months of paying them $300.

DO NOT SIGN UP FOR THEIR WELLNESS PLAN. It's all a scam. Check local vets who are more than happy to help even if they are a little more expensive, and/or Walmart's new vet clinic. My local Walmart pet clinic actually has better preventive care service, are cleaner, cheaper and you DONT need to sign up for any plan. All their prices are already discounted. My dogs visit, bloodwork and insulin will be cheaper with them than what I've paid Banfield.

I have used this clinic since I first moved to Colorado after leaving the care of the on post veterinary clinic. With my job I travel all over so I need consistency with the care of my beloved pets, so I am very hesitant about posting a negative review, though a service might warrant it.
This place and the Brighton are beyond rude as far a the medical service is concerned, **warning if you complain about horrible treatment the senior vet will contact corporate and cancel your wellness plan, leaving your loved ones without care!
I have since contacted corporate and informed them of this abuse of power!

Oh wait... they removed my pets and myself from the wellness plan! Video record all visits with Banfield to protect yourself from bad service!

I paid the fee for rabies titer fee, they didn't provide me the service. I asked if they can return it they refused. I am so curious why I can't get back the money if I didn't take that service. Also, I ask for the document if they can change the owner's name for my pet cause I am not there and need my friend to bring my baby back, they gave me no right answer on how to solve it but tell me they can't change! I am very disappointed. If you can't change the name, pls return back my money!

I was on one of their service plans for 4 yrs for my cat. Had an appt at Banfield for my cat and they told me that they could not see my cat and I needed to go to the " emergency Pet Center". The ER had to manually empty my cats bladder, do blood work, xrays and checked her urine for a UTI. They placed my cat on antibiotics and pain meds. To make a long story short I had to have my cats bladder manually emptied many times within 30 days and I was told to go to the ER. What is the sense of having a service plan, when they send you to the Pet ER, which needless to say it cost me $1200.00. The ER said that Banfield could teach me how to manually empty my cats bladder daily and Banfield said it was too dangerous and they do not do this.. The dr at Banfield wrote out a script for a medication after seeing my cat and wrote it out for a "canine"...hello, you just seen my cat and not a dog. I never got the script filled and I still have it in my possession. I had to have my cat put down because of her problems and I took her back to the place that gave my cat excellent care and this was the PET ER and NOT Banfield. At one point I made an appt for my cat to be seen and they said that they needed to do an xray to be seen, I told them the Pet ER did the same xray and they have the results and they said they needed to do it again. They placed her on antibiotics because her urine showed there was bacteria in it, and then to find out a few days later they called and said the solution they used was contaminated. All they want is more charges to be wracked up for the customer, what is the use of having a service plan if they send you to the ER. I called the corporate office and the gentleman said they do not provide ER visits. Really, then you should not be calling your self a hospital. I told them they are not getting 1 more penny from me and they would not cancel my service plan, Really, I had to put my cat down that they kept refusing to see and then continue to make 10 more months of payments.All of the employees at Banfield were very friendly, but friendly did not save my cat. Please if you love your pet please do not get a service plan at Banfield or even take them there.

They charge you astronomical fees for everything. I decided to call and cancel after a couple days. I was told I had to pay the balance before they could cancel it. It was a bit more than I had, so I lowered my plan and paid a couple more months to decrease my balance to a more affordable price. Ha! When I called back my balance was about the same because they tact on a fee that is only taken off during the first 4 days of cancellation. I feel very bad for anyone who gets caught up in this scam.