Banfield Pet Hospital
reviews and complaints

Poor service, quotes one price and then when you get there they tell you another price.
The wellness plan is bogus.

The employee was very argumentive. The same employee told me to shut up and called me a "[protected]@#$h". Well, I know my chihuahuas better than someone that has never before seen them. I had a scheduled appointment at 12noon, arrived at 11:25am only to be left in waiting area til 1:10pm, No apolgy for this outrage considering I have had this appointment for sometime. They have no problem taking my money on time but this unprofessional behavior is not acceptable!

I recently took my little 8 lb Chihuahua dog to Roanoke's Banfield Hospital, she was mistreated and roughly handled. She had a heart murmur and all they could do was make her more uncomfortable, when I saw what they were doing, holding her up by her back legs on anesthesia, oxygen tube and an IV, shaking her to get fluid from her lungs, I left the room they came out and said her heart stopped and asked me if I wanted to revive her. I said yes, I was told that during heart massage the Dr. may have broken a rib, I believe the anesthesia stopped her heart and the shaking of her body upside down. I told them I wanted to take her home when she came around, they advised me to take her to a hospital. They brought her back for a few minutes then they told me she needed to go back on oxygen. They said it looked grim and I should do the right thing. No attempt was utilized to treat her with care, or discuss putting her on heart medication. I was in the room 3 different times and I am traumatized by what they allowed me to see.

My son took his very sick puppy to Banfield Pet Clinic in Kildeer, Il because of vomiting and the dog was not eating. They ran blood tests, etc and he was diagnosed with Parvo. The care at the clinic wasn't necessarily the problem, although the Vet accused my son of "nickel and diming" the Clinic. The veterinarian (Thomas Johnson) wrote an Rx for Bactrim, 480 mg. I took the Rx to 2 pharmacies, and they could not fill it because it was written incorrectly. Of course the Clinic was closed at this time, and there was NO number that I could reach the Vet. And wouldn't you know it, the following day that particular clinic was closed. I called another Banfield Pet Clinic (in Sdhaumburg, IL). At first I was told that there was nothing they could do, since they did not write the prescription, and they were unwilling to help me unless I brought the dog to THEIR clinic. After much insistence, the Vet there, got in touch with Dr. Johnson, and was willing to write another Rx. Then we had to drive to pick up the Rx. It wasn't until I threatened a lawsuit against Banfield Pet Clinic, that I finally got some action. The lady at the Schaumburg clinic said they had nothing to do with the Kildeer Clinic. I reminded her that the " Banfield Clinic " is a corporation as a whole, and that should the puppy die from not getting the medication he needed, someone would be held responsible. They were able to pull up the records at the Schaumburg location, so I couldn't accept that they could not do anything. In summary, I can't believe that no one was willing to over step the line to help me. They would rather see an innocent puppy die, rather than try to communicate with another Vet within their "corporation and network of Vets". I will NEVER bring any animal of mine or my son's to Banfield. They are unprofessional, and care more about making money than they are about animals. Shame on Petsmart for allowing Banfield to operate from their stores. I will no longer shop at Petsmart as long as they are affiliated with Banfield Pet Clinic.

I took my 2 dogs for the very first time using the insurance plan and all the paperwork I had for both of them.One of them had a dental procedure and both just general check and vaccines.
My younger dog had some of the vaccines couple months ago and they gave them to my dog again!

I swear if something happens to my dog they wont have anywhere to go! I will make to suspend their licenses! THE REASON I SAY THIS IS BECAUSE MY OLDER DOG HAD A DENTAL CHECK WHICH WAS UNDER ANESTHESIA AND I WAS NEVER TOLD ABOUT THE COMPLICATIONS AND MY 6YO MALE DOG, SUPER HEALTHY DOG BECAUSE EVEN THEM SAW IT ON THE RESULTS HAS FOUND AFTER 3 DAYS OF THE PROCEDURE DEAD AT HOME! THIS *** PEOPLE KILLED MY DOG!

The best part is when I go there they said I signed a form where I assume all the responsibility if something happens to my dog, well yes I signed a form but when I asked the girl who was "helping me" said it was just a drop off form which IT WAS NOT! now my dog is dead my other dog vaccinated twice in less than 2 months! THEIR STAFF IS JUST RIDICULOUS! THEY DONT KNOW WHAT IN THE *** THEY ARE DOING!

I asked for an autopsy and one of them said they could only check for bites just in case it was because a spider, etc. and that I will have to pay for the autopsy if I wanted it! well GUESS WHAT!? I took my dog's dead body to them and they had to pay for it!

I took my dog to them thinking I will keep him healthy and 3 days later of the first visit my dog is dead!

DONT EVER GO TO THIS PEOPLE!because is obvious all thay care is about money!

On April 30th, 2013, my family rescued a cat from our local Humane Society. As part of the adoption process, I received a coupon book from Petsmart which included a coupon for a free office visit to the Banfield Pet Hospital, which is located within Petsmart in Alcoa, TN. I scheduled an appointment for May 6th and brought in our new cat to take advantage of the free visit. While there, numerous issues were pointed out as being wrong with her including a dire need for a dental cleaning ($180) and a few tests were performed and medications were prescribed. In the middle of this appointment, her records came in from the Humane Society’s vet, and I then learned that she had FIV (feline AIDS). The lack of informing us of this fact prior to adoption is a whole separate issue that I have addressed with the Humane Society, but I mention it here so that everyone has all of the facts. We had just found out (mid visit) that our new cat, that we were already attached to, had FIV. We knew little to nothing about it and it was a very stressful discovery. With this new revelation and all of the expenses that the vet had mentioned she needed, I made the decision to sign up for their “Wellness plan”…thinking I needed it and it would save us money. This plan would cost a one-time membership fee of $37.95 and then $24.95/month for 12 months. It would cover various items including office visits, a dental cleaning, vaccines, and a 15% discount on medications and some services, etc.
After leaving that evening, I went home and did some research and had various conversations with Humane Society volunteers and other veterinarians and decided that I did not feel comfortable with the plan or Banfield and decided to cancel it. According to their contract, I had four days to do so. When I called the next day to cancel the plan, I was informed that I owed an additional $69.60 beyond the $138.23 I had already paid. I knew that I would have to pay the full price for the medications that I had received a 15% discount on since I was no longer on their plan, and had no problem with that. But here is where the deceitfulness became apparent. They refunded me the membership fee and the first month payment, but because their “plan” included a free office visit ($37.95) and a Comprehensive Feline Exam ($45), I had to then pay for them. There are two huge problems with this.
First of all, I had the coupon for the office visit, which was the only reason I made an appointment with them in the first place. ( I have a local vet I have used for 12 years…I was just looking to save a little money with all of the other expenses we were incurring with having a cat for the first time adding up quickly) According to their office manager, that coupon is now null and void due to the fact that I signed up for the plan. Poof…it has vanished!? She informed me that she could hit her computer screen with a bat and there was nothing she could do about it.
The next day is when I learned about the $45 “comprehensive feline exam” they were charging me was in ADDITION to the office visit ($37.95). Once again, I have somehow committed to this charge when I signed the contract that I am now cancelling. For one, I was not informed that they were doing a “comprehensive exam” which included a 5 second glance at her teeth, ears, eyes, and rectum. I would have never agreed to this and was not informed it was happening or of its charge if I decided to not do the plan.
Second, I have had pets for 17 years and I have NEVER taken any animal to any vet for a well check appointment and been charged $82.95 to just look the animal over, nor do I know anyone else who has had a fee even close to this amount! This didn’t include any tests, meds, nothing at all…. but looking at her as I mentioned above.
When I contacted Banfield Corporate office, they just refer everything back to the actual hospital location and back to the same unhelpful office manager. When I contacted their advocate team, the office manager received the email and informed me that it all defaults back to her (which she seemed to enjoy this fact). In another words, there is NOTHING I can do for these ridiculous charges and the only one you can work with is the in- hospital unhelpful office manager.
I then let the office manager know that I would not just accept their inappropriate and unacceptable charges. I said that I may seek legal counsel if this couldn’t be resolved and would also contact the BBB to help make other pet owners aware of Banfield’s business practices. (She also then informed me that the BBB would still defer back to her and it would be of no consequence). They then refused to speak to me and the corporate office even hung up on me when I asked when my balance was due by and told me to contact their legal department ( because I had mentioned the option of seeking legal counsel they will no longer speak with me )which you can only do in writing!
We currently have a fungal culture in process ($33) whose results will not be back for 2 weeks, which they refuse to send me the results of due to the fact that I said I may seek legal counsel. They can’t put the results in the mail on a piece of paper for the test I have already PAID for. Again, this is completely unacceptable.
I paid the balance due today, before the 4 day cancellation period expired as to not be turned over to any credit agencies and to be officially out of the “plan”. But what has happened here has SCAM written all over it in my opinion. I can’t believe what I consider as a reputable company such as Petsmart would be associated with such a business with such terrible practices. All over the internet you find hundreds of complaints against Banfield and the improper handling of both pets and money that they have. (Of course, unfortunately, I didn’t find this information out until afterwards) I would highly suggest that Petsmart disassociate ASAP with Banfield before it brings down their business by association. I will say the Petsmart manager was extremely helpful in trying to aid me in the situation the best she could and did give me a $37.95 gift card to Petsmart to try to compensate, although she continually reminded me that they are two separate entities and she could not do anything about their actions. She also facilitated the cancellation of the contract when I went in to the store when I requested her help since they were no longer speaking with me…I thought I might need assistance to pay the balance and cancel.
I feel obligated to bring this to the community’s attention so people can make informed decisions. I know there are a lot of others like me who are a sucker for a “good coupon”. This is definitely not the one to try to take advantage of! This was certainly not a savings and going to my current vet would have been better by far. And come to find out, my vet performs first office visits for adopted cats free of charge also! (When I originally called to make the appointment before I knew about the Banfield coupon, the girl who answered the phone had made a mistake and told me it was a full $39 charge!)
Thank you for taking the time to read of my ordeal. I hope that having this information helps prevent this from happening to other unsuspecting families.

My dog stopped eating and drinking and lost alot of weight so I took him to banfield on a Friday! He ended up having diabetes, Cushing disease and an large liver! Dr Stacy was optimistic about his recovery! We got him on insulin and pills but he was not eating or drinking and they had him the whole day that Saturday! They said he drank alot of water himself but when I took him home he did not drink anything! He passed away that Sunday night! Dr Stacy never called either to say I'm sorry! Will never bring another pet there ever again!

Lola Terrell our sweet Maltese killed by Dr. Charles Overstreet and Banfield Pet Hospital in Grand Prairie, TX
Saturday morning my wife dropped off Lola at Banfield to have her teeth cleaned and some teeth extracted at 8 am. We went on with our day. I took Pugz Lee our foster Puggle to an adoption event at 11. I was pulling in the driveway to pick up Lauren, Jax and Sah Dee to go to agility training when Lauren called to tell me that the clinic called for us to go up there asap. I thought maybe they couldn’t safely subdue her to put her under or they found a tumor in her mouth. Lauren was frantic and called them back. They said I thought you both were coming. She said not if you won’t tell us what is wrong, we have a 2 year old. So I ran inside and said “what’s wrong with my dog?” I was told to wait my turn and then taken into a room. Dr. Overstreet whom I had never met before and was NOT supposed to be doing the procedure and the office manager walked into the room.
He said “what makes you think this dog is only 4 or 5 years old?” I said that was the estimate the shelter gave but 3 other vets have said based on her overall condition that the estimate was accurate. Then he said “well her spay incision is very old”. Really? Did you not look at her paperwork? Because she was spayed one month ago today and she still had stitches when we adopted her. “well I don’t know about all that but she had a reaction to the anesthesia?” So I said to stop talking in circles, is my dog dead? “yes. We will be happy to an autopsy and cremate her”. I said what is the point of an autopsy when we all know that you killed my dog? Why did she do fine a month ago when she spayed but now she is dead? No response. I left before things got ugly. I told a client up front not to use them because they kill animals. The girl working the front rolled her eyes at me.
When I got home my wife called the vet. He started off with how he has 40 years of experience and this was a really old dog and the incision was very old from her spay. My wife asked him why he didn’t use the same anesthesia as her spay? He then admitted to never looking at her paper work. Then he said he did not like to use Ketamine which the spay clinic used. She said he kept avoiding her questions and going back to his 40 years of experience. She finally told him to stop and answer her questions. He also noted that her platelet count was high but he thought was okay to do the procedure anyway (even though according to him AFTER she died, Lola was very old). Then after stating numerous times that her spay was very old, he asked if she was spayed at a low cost clinic. My wife asked what that mattered? He said it was probably something they did. Keep in mind she had been seen by 2 vets since then that said and I have documents that aside from her teeth, she was very healthy. He also said she did not come from a puppy mill and was never used for breeding (even though her female parts looked very tattered). He also told my wife that he was having another vet come in to perform a necropsy even though I did not authorize it.
A little later in the day I received a call from Dr. Guerra who identified herself as the chief vet at the clinic. She heard what happened and wanted to here my side. She was in San Antonio at the time. One of the questions I asked was why Dr. Overstreet was performing the procedure when I was told the week prior that the younger Hispanic vet that I actually met was going to do it. Well she was bitten by a dog on Thursday which broke her hand. But I SHOULD have been told this in case I wanted to reschedule. SHOULD HAVE would have meant the difference of my dog still being alive.
So now she, excuse me, her remains as the clinic stated today are being sent off to a 3rd party pathologist to a necropsy. I am sure there is a 99% chance there will of course be something wrong with Lola and not that she was overdosed or beaten to death at which point I will have my vet do another necropsy. We knew Lola needed her teeth worked on and in case she had an infection we did not want to wait till we could save the money for our normal vet to do. Instead we signed up for the Wellness Preventative Banfield plan which he have not been reimbursed.
It just happens that amongst my 2800 Facebook Friends that one of them used to work at this clinic and knows both vets. Her quotes on Dr. Overstreet were:
“Dr Guerra does all she can to assure things run smoothly..atleast that's how it was when i was working there. But ### always seems to hit the fan when Overstreet is there..or anywhere for that matter. It doesn't surprise me that they didn't tell you unfortunately”
“He's a horrible vet. I wouldn't even let him look at my pets for anything other than shots when I worked there”
“The Dr that was there today is one that I used to work with when I started in GP several years ago. Honestly he should've retired a very long time ago..
I remember being so thankful when Dr Guerra took over at that location. I'm sorry again for your loss. These are one of those moments when I'm so glad I don't work there anymore.”
So my wife has filed a complaint with the Banfield Board of whatever. I expect nothing but more lies. I will be filing a report with the Texas State Board of Veterinary Medical Examiners. I am also going to talk to some attorneys. Honestly I do not care if we get a dime back. I would rather see it all go to some rescues or even an attorney. Nothing can bring Lola back but I can prevent this from happening to over animals. When I went to VCA today to get the record of her exam there, they had her spay paperwork on file. They made copies when I took her up there just to get her on HW prevent. So why was this vet not given or bothered to read the paperwork that I provided Banfield before knocking her out?

Banfield Pet Hospital is the biggest rip off corporation! They prey on animals and their owners! Banfield literally rapes the wallets of people, who are concerned for their pets. They charged me eight times over what a pharmacy would for water pills for my pet. Banfield charged $49.00 and Target would have charged $14.95 FOR THE VERY SAME MEDICATION! And even this web site charged less than Banfield...http://www.drsfostersmith.com/product/prod_display.cfm?pcatid=9619 BANFIELD COULD USE GENERICS TO HELP SENIORS AND THE POOR...BUT THEY RIP OFF THE PUBLIC AND COST ANIMALS THEIR LIVES, DUE TO THE OBSCENE HIGH COST OF MEDICINE AND UNNECESSARY LAB WORK AND CARE! READ THE COMPLAINTS ON THIS SITE AGAINST THIS SHYSTER CORPORATION.

I don't even know where to begin, I adopted a cat from Grapevine Animal shelter in Oct, Took her in to get checked out at Banfield was diag'd with Kitty herpes.. Get her treated, couple weeks later try to take her in to TCAP to get her shots, fixed, and bloodwork.. Get denied because of the virus...

Flashfoward to Jan 01 2013

Itsy hadn't eatten in over a week, pooped, done much of anything.. but sleep.. We take her to the banfield, and they keep her for the day.. 5 hours.. at least.. Later get a phone call telling us that she had roundworm (with no signs of it), and she was dehydrated (which she was). Get rushed out the door not explaining the mass in her belly, offering xrays to see what the mass in her belly was, ANYTHING of the sort hell we didn't even get the paperwork from her ridiculous diagnosis. They gave her poison for the the apparently invisible and magical roundworms she had.. and a script to pepto... to a cat.. who hasn't taken a crap in over a week... REALLY?

I call them the next day.. she hadn't changed. She was even worse.. Got put on hold for 15 minutes.. at least.. then they pick the phone up ask that they be allowed to call back, I offered to bring her in, and they stated, No we are to busy make an appt. Still havent received that phonecall..

1/3/13
Shes still getting worse, still no phonecall, nothing.. I contact VCA Angel Clinic of Flowermound. They invite me free of charge to see her. The vet that was with her.. spent 5 min compared to banfields 5 hours... and diagnosed her with luekemia and LIVER FAILURE.. She suffered.. even more because of the meds they put in her.. for two days... didn't answer my cries for help.. and charged me 100 dollars to kill her quicker.. My cat is dead now.. VCA was amazing to me.. and Banfield/Petmart has lost business from me and ANYBODY else I can talk to and get this out to.. They are about the money and not the animals. Any vet would have caught that, that saw them as a being instead of dollar signs..

I have contacted their advocate/complaint line. Lets see what corporate has to say about all of this. We are very likely suing.

When I sent Snickers, my six year old Yorkie to Banfiled Pet Hospital in Ann Arbor, they found that he had bladder stone and needed surgery. Dr. Kate Martin unblocked my dog and put in a catheter. But I had to take him to Animal Emergency Center, a 24 hours pet hospital for overnight stay, because Banfield doesn’t really have a hospital for after hour care. Dr. Martin told me to send my dog to Banfield next day for the surgery.
Almost midnight, I received a phone call from Animal Emergency Center, they told me something was wrong because they saw too much blood in the catheter, and recommended to have the surgery done right away and said they could have a look to figure out what was wrong. They did the surgery, but couldn’t figure out what is wrong. Animal Emergency Center suspected a urethral rupture and did a test, the test detects nothing. But after that Snicker’s situation kept deteriorating, two days later, the veterinarians at Michigan States detected three ruptures! After a major surgery at MSU, the situation looked better in the beginning but didn’t last. I had to put Snickers to sleep.
The attending veterinarian at MSU wrote "The events leading up to his urethral and penis necrosis are unclear. This is a highly unusual complication and likely resulted from a number of factors. I'd speculate that there was some urethral trauma at the time of the original unblocking, which was complicated by infection and subsequent thrombosis".
I went to Banfield Ann Arbor asked the detail medical notes, but there was no detail on how the unblocking was performed. I requested Dr. Martin to provide in writing on the procedure done. She told me that Dr. Karen Johnson, Benfield’s VP of Client Advocate recommended her not doing it. When Dr. Johnson herself called me, I asked her why she made that recommendation, while not denying my right to the medical record, she said telling me orally was enough and she made the decision not in writing “because you can post it in Internet!” She told me that in her 23 years as a veterinarian, she had seen so many tragedies from cancer and accidences. And Dr. Martin has done an “excellent job!” helping Snickers. Snickers did not have a cancer, nor did he run over by a car! This was insult after injury.
At the end I told her that what she was trying to do was unethical and hang up. Somehow she left a message on my phone next day and said that she told Dr. Martin that Dr. Martin could write down the procedures. And here is what Dr. Martin wrote:
“Pet was placed in R lateral recumbency. Wearing sterile gloves, and using Sterile technique the distal 2-3 inches of an 8 fr red rubber catheter was coated with sterile lubricant. An assistant exteriorized the penis, and the catheter was advanced approximately 5-6 inches prior to meeting resistance. At that time, the catheter was backed out approximately 2-3 inches, and flushed with saline in a pulsating manner. After flushing the catheter was again advanced. Resistance was met a second time and the pulsating flush repeated prior to enter the bladder without further resistance. Immediately upon entry of the catheter, very bloody urine (180-200mls) flowed passively out of the catheter. After urine stopped the flowing the catheter was again flushed with sterile saline, which was draw back out of the bladder.”
Another veterinarian advised that though flushing first is the best, but “the timing of flushing is not the concern rather the method of unblocking they used (not occluding the pelvic urethra). Resistance during catheterization is usually an indication of either a stone or a large amount of sandy gritty material.” Later in Animal Emergency Center, the veterinarian found “Pure blood coming from urinary catheter.” And when she removed the unary catheter, the note said “Very gritty and bloody”.
Later I contacted Banfield, they denied any liability and said, “our team of veterinarians who evaluated the medical record are all in agreement that Dr. Martin provided excellent medical care for Snickers”.
Snickers ashes are in an urn in my house. Many months have passed, and I have a new dog now; but the pain is still sharp and the feeling of injustice is still strong. Yes, injustice!
Snickers, rest in peace.

Two vets/vet techs examined my dog. She had a strange sore on her back. They fumbled around for about 30 minutes and came up with ringworm. They sold me antibiotics, antifungal medicine, and a shampoo. They also took a lab sample. Totaling almost $200, I left broke but relieved to begin her recovery. A week later, the sore worsened, and burst open. I took her to my usual vet, who found a deep tissue infection. She was put on a stronger antibiotic. There was no ringworm evidence. Another $200. She recovered nicely. I called Banfield and asked for a refund. I was told they would review and get back to me. I haven't heard from them since. This has been aprox. 1 1/2 months ago. I still plan to pursue this.

I refuse to use any Banfield Pet Hospital ever again! I had been using them since 2009 simply because it was convenient after I relocated to another state. However I am fed up with them taking advantage of pet owners, delivering substandard medical care and taking advantage of pet owners.

I took my 9-year-old Yorkie into the Banfield Pet Hospital in Norcross, GA to be treated for blood in his urine. When I brought him in, he was completely fine otherwise. Despite the blood in his urine, he had no trouble actually "going", he was very energetic & playful and still had a healthy appetite. I was treated by Dr. Bunkley, who we had also seen 3 months prior when my dog broke off one of his toenails. I can't really fault Dr. Bunkley because she's not a fortune teller and cannot predict when a pet will react to medications. However had she asked more questions about my dog's medical history, followed up on the previous meds she prescribed and actually listened more to what I was telling her about my pet, she may have realized that my dog does not respond well to oral antibiotics. I mentioned this to her during our follow-up call for the broken toenail. Although I didn't take my dog in for an in-person follow-up, I did mention on a call that the prescribed oral antibiotics that made him incredibly sick (i. e. vomitting, lack of appetite, etc.). He was so sick from the medicine that I was forced to stop giving them to him.
At any rate, she did a urine analysis for this most recent illness and concluded that he had bacteria in his urinary tract, which we already knew. She prescribed two boxes of Clavamox at $25.00 each, in addition to the $130.00 I was spending on the analysis and office visit. Not sure why the charged me for two upfront, knowing that I could not return them for a refund if he had a reaction. Again, taking advantage of the pet owner! Not even 24 hours and two doses of this antibiotic later, my dog was violently ill! He was vomitting seemingly every other hour, he was not eating at all, he was not drinking water at all and he was barely moving. He would not respond or even look at me when I called his name. Something told me it was the Clavamox, so I decided to stop giving the medicine to him. By the next morning, his condition had not improved and I literally had to carry him outside to use the bathroom because he wouldn't move from his bed. After about 36 hours of him not drinking water, I got worried that he might be getting dehydrated and called Banfield. Dr. Bunkley was off for the weekend and so I spoke with the front desk clerk, Monica. I explained what was going on and after she "consulted" with the vet on-duty, she said that they recommended that I come in to have blood work done and an IV, which would cost me another $300.00! She also said that my dog would need to be dropped off and would need to remain there pretty much all day for the IV. Not only did they not try to pinpoint the cause of the sudden sickness before making a recommendation, they really didn't care that I just spent $200 a day and a half earlier. Oh by the way, they sold me two bottles of antibiotics (one that was brand new and one that was barely touched) that I could no longer use and couldn't even take them back for a refund. Their goal was to get me in and do whatever then needed to rack up more charges. When I told her that I thought we were jumping the gun, she said "ma'am how can you expect a proper diagnosis if the finance is an issue. There could be an underlying problems like testicular cancer that's causing problems." Right then and there, I hung up.
I did a search for another local vet and read up on some reviews. Called up Medlock Bridge Animal Hospital and they were able to see me on short notice, even though they worked on limited Saturday hours. Got there and was immediately met with a warm and concerned greeting from their staff. I was feeling better already! After getting checked in, Dr. Marshall (who is FANTASTIC) came in and did a thorough exam on my baby. She asked lots of questions, she LISTENED very well and she had Banfield fax over the previous urine analysis results. Long story short, he concluded that my dog was simply having a reaction to the Clavamox and that an injectable antibotic (Convenia) was best to treat the UTI, while bypassing his intestinal tract and avoiding any further stomach upset. She also recommended an injection (Cerenia) that would ease the nausea, as well as an IV since she did believe he was a little dehydrated. And as I suspected, she didn't think blood work was unnecessary at that particular time. She made her conclusion on examing my dog, good old fashion common sense AND listening to the dog owner. She is an A+ veterinarian! Her and her team treated my baby VERY well and spoiled him with love while they gave him the injections. The IV also only took about 15 minutes, which confused me since Banfield said it would be an all day thing?! Finally since their office is closed on Sundays, Dr. Marshall gave me her personal email address and asked me to contact her if my dog had any reactions to the treatment. I was so very appreciative of even wanting to got the extra mile in making sure my baby was okay. It is great vet that not only knows animals, but loves them and is purely motivated by taking care of them. My gut told me that she wasn't offering me services that I really didn't need but was doing what she felt my dog truly needed.
Within 24 hours, my dog was getting back to his old self! The injectable antibiotic was in his system and seemed to be clearing up the UTI, he was up & walking about (even playing with his toys), he was drinking water again and I was able to feed him some bland chicken & rice without any vomitting whatsoever! All in all, I think I spent about $150.00 at Medlock Bridge (half of what I would have spent if I followed Banfield's so-called recommendation). I was regretting that I ever went to Banfield in the first place, as the faulty medicine was the reason I had to make another trip to the vets. I probably could have gotten the right medicine the FIRST TIME from Medlock Bridge and would not have the need for an IV, or have had my dog suffer for those 36 hours. Either way, I was just happy to see my dog on his way to being healthy and happy again. I am thankful to have found Medlock Bridge and Dr. Marshall! On the other hand, I am very disappointed in Banfield and vow to never use their facilities again. Their check-the-box service impersonal, rushed and doesn't allow for actually listening to the pet owner. Banfield is stricly motivated by money and they are the Walmart of veterinarians when it comes to their operations. I had to throw away two full bottles of expensive medicine that was never right for my dog in the first place. He left in a worse position than he was when we originally arrived. Had the vet at Banfield listened to me or even asked more questions, she probably would have realized the injectable was a better way to administer the antibiotic. I do believe that Banfield purposely tries to take the long route to treatment, recommend unnecessary procedures (instead of trying to get to the root problem quickly and efficiently) and they use phrases like "it could be cancer" as scare/guilt tactics. I recommend that all pet owners avoid using Banfield and try finding a good, local vet that can give you and your baby the medical attention and service you deserve... without trying to take advantage of you!

I took my cat there and they said that they ran test on him and said everything was good he is in good health a couple of days later he wasent feeling good took him to another vet and right away he felt a lump on his stomach and I found out it was a tumor, the doctor told me that banfield should of found it, I found out later that they never ran tests on my cat at all, and because of that my cat died, banfield pet hospital are animal killers and they should be shut down for good!

At check in staff are using personal cells and texting making customers wait. Then techs try and sell you invasive procedures even if you already pay for wellness plan then act rude to you if you don't consent to get the procedure, then receptionist checked me out but didn't charge for medicine so I assumed they billed it to my payment account that I pay for the wellness plan but after leaving another receptionist called screaming on my personal phone telling me I'm a thief and sending me to collections and hanging up on me. I went back and paid bill but woman who called was too chicken s%^& to come out and take my money so I had to call a manager to process the bill. Vets stay for very brief time frames so not sure about credibility of staff.

On 10/08/2012, I took my 16 year old Yorkie mix to Banfield - Orlando to be put to sleep. After listening to her heart, Dr. Tess Turner recommended that I have her chest x-ray'd. I tried to explain the other ailments my beloved dog had, but Dr. Tanner told me that if my dog was in congestive heart failure, she could be treated. After listening to Dr. Tanner try to make me feel guilty for a few minutes, I left with my dog. I feel that Dr. Tanner behaved unethically by trying to increase the cost of my visit. I will never step foot in a Banfield or Petsmart ever again and I recommend that you do the same.

I have Banfield insurance and get a "free" dental cleaning once a year. It is not free, never has been free. Every cleaning the vet said more teeth needed to be pulled. This time it is $440 for three teeth. I don't have it but felt too guilty to say no. I said yes and then talked to people here at work about it. They said if the dog had not been showing any pain and had been eating all right, there was no reason to pull the teeth. They convinced me to call back and tell the vet not to pull the teeth. Within 20 minutes I called back and those teeth were already pulled. So I'm paying $440 for 20 minutes of work? I feel so taken advantage of. I'm cancelling the insurance and never taking my dog there again. I would not recommend Banfield to anyone! I honestly believe that the whole free dental checkup is a scam so they can find something else wrong and bill you for it. $440 for 20 minutes of work? That doesn't include the surgery or anesthesia -- those are provided as part of my insurance contract.

Please do yourself a favor and stay away from this place. 

I took my puppy here for dehydrating because of a stomach virus. My dog has been throwing  up for  3 days with a diarrhea.  
 I went to the clinic at 10 am that morning putting my dog in hands that I trusted. 
The clinic called me back at 3 pm telling me they ran a blood work him and said he has a virus.  When I told them he was severely dehydreded they have told me he wasn't dehydrated one bit.   (anyone in their right mind would know that a dog that has been throwing up for 3 days and has had a diarrhea would be dehydrated. 
Yet that haven't given him any fluids.. 
When I asked Jennifer to give him fluid to hydrate him, she told me it was not  necessary.  I begged him to give him the fluids that he needed and she informed me that the clinic was going to close in two hours and that wouldn't provide him with them. When I asked how he was doing she told me he was not doing any better and that he was ready to be picked up due to their closing time and told me to take him somewhere else if I wanted anymore health attention for him. 
Once again I begged her for his fluid due to his dehydration.  

She called me back 30 min later  telling me she has given him a shot of electrolytes which quickly she has informed me about the price of it. 

I asked her what the total price would be of my bill since I was on my way to pick him up.  She told me it was 347$ 

When I got the clinic I was informed that my bill was 499.  Even tho the shot they have just giving him was 40$.  I wrote a check and waited an hour for my dog. After a hour went by they told me they would not give me the medicine because my dog bit Jennifer in the process of the shot. When I asked Jennifer to show me the bite she refused to show me the bite and argued that she was bleeding and was  going to the hospital instead. 
Afterwards the manager of the clinic refused to give me the medicine and warned me that the Animal control with the police was coming by. 
My dog has been in this clinic since 10 am without any treatment.  If it wasn't for me he would not even get any fluids at all.  Not to mention they didn't give him any water which they admitted to.  
I told them that my dog needed to go home and get rested but they still wish to threatened me. I gave them my vets number, my address and my phone number Nd told them if anyone wished to contact me about my dog they were more than welcomed to. 
When I called the clinic back and checked on Jennifer she was very rude and hung up on me.  I don't even have the heart to tell about her rudeness or how I was spoken to me from her. I can't even believe people are working at an animal shelter such as this person. 
Conclusion to this story is that I came for help to this clinic.  Trusted these people which "help the animal when the health is needed" instead they didn't do anything to help him until I  begged  them to at least give him the fluids. Now I am at home with a "still sick dog"
I have paid 500$ instead of 347$ plus 40$ and at the end I left with nothing but a heartache. 
I really hope people will research their vets before they put they beloved pets into hands as these people. 

Banfield Pet Hospital is there to sell you a wellness plan - keep your money regardless of whether you cancel due to poor quality of service for your pet which is your family member. I have noticed that there are over 800 complaints here and I wish I had read this site before putting down payment for a 1 year plan. The "plan" here is to collect money and provide substandard service. I was not properly informed by the vet what the recommended period between bordetella vaccine is and boarding however I did tell them when I would be boarding my puppy. My pup became sick several days after boarding at PetSmart but when I returned to Banfied and saw a different vet and went over all of his symptoms in detail, the exam was quick (save time and collect $) and the treatment was not effective so that 2 days later my puppy was quite a bit sicker. Having no faith in Banfield's ability at this point so I took my pup to a local vet who diagnosed both illnesses correctly (at this point his fever was 104) after giving him an extensive exam and then explaining the course of treatment which was not at all what Banfield's treatment was. The puppy was feeling better by that night and is now fine.
However, despite calling corporate 3 different days and getting transferred back and forth, disconnected, and put on hold endlessly I still do not have a refund that is confirmed, realistic or fair. Jenn, the manager at the Commack facility was rude, condesending and made it clear that the pet was not the priority but protecting the MONEY was.
GO TO A LOCAL EXPERIENCED VET FOR PERSONALIZED PROFESSIONAL SERVICE AND STAY AWAY FROM THIS PLACE.
RIP OFF

I had just received a coupon for a free exam at Banfield. Within a few days my cat was showing some signs of difficulty urinating. I scheduled an appointment and of course was very concerned about my 14 year old baby. I have had him since he was 4 months old. I filled out all of my paperwork and waited and was finally seen by a vet. This vet tech was very good. And, I felt that the first vet I saw was also good. They said he needed blood work and I could save a lot of money if I bought the plan because the blood work was included in the plan. I was in such a state of fear that I signed up for it. they drew the blood and it returned as being low blood count and their exam showed he may have a blockage in his urinary tract. The gave me antibiotics and an RX for food for urinary tract infection that can only be purchased in Petsmart. They also needed to do an additional test; but used blood from the same draw. This test was for feline leukemia but it cost $40.00 but it was not covered by the plan I just purchased. This test came back negative. I was schedule for a follow up in a week. When I went to that visit a completely different situation. The new tech was not capable of taking care of a mop. She said she needed to do a fecal exam to check for worms and during that exam she hurt my cat so badly he made a sound I have never heard in 14 years. I ordered to stop. I KNOW BELIEVE SHE DAMAGED SOMETHING IN MY CATS RECTUM BECAUSE HE IS NOW SPOTTING BLOOD WHEN HE GOES TO THE BATHROOM; BELIEVE ME WE ARE GOING TO A DIFFERENT VET TOMORROW. She then came in and gave him some oral meds before I got a chance to stop her and/or ask what they were and what about any side effects. She then told me it was a worm medicine. Still not sure what is going on as after that he did not have a bowel movement for 2 days and when he did it was most unusual. When the vet came in she said he had fleas and I told her I just put his flea meds on.in our area, we are a beach front community and fleas are here year round. She asked what kind I had used; I told her I had used Sentry purchased at Petsmart because it is made from natural ingredients. The vet said I should not use that because it was dangerous and I needed to buy flea meds from them and she said I had to purchase Revolution for $14.00 each treatment and since she had already had that on my cat I was forced to pay for that. I was quite upset because ALL flea meds state to use every 30 days; and he had two does in two days. She then said he needed another blood test and that would be $40.00 and again the plan did not cover that. I told her my Social Security did not come until next week and she said to get my finances in order and come back next week. I again ask why this was not covered and she would not answer. I went home and went through both the booklet and the contract and nothing said about what is or is not included in blood work. They both say diagnostic blood work is included. YOU SHOULD NOTE AFTER I FILED MY COMPLAINT ABOUT THIS BANFIELD HAS NOW CHANGED THEIR CONTRACT. The day before my next appointment the receptionist call to remind of my appointment and during that conversation I was again told to make sure I had the money ready for the blood test. Within the next 2 hours they called back and said they needed to reschedule my appointment because the vey had to perform surgery the day of may appointment. I said I would have to call them when I got home; but did question how this change came about so quickly. I was told they had a new appointment system and it did not catch the double booking. When I got home; and before I could call them to set a new date they called me again. This time I was told the vet would postpone this surgery and see me first. Now they are letting someones pet wait for surgery that was supposed to be a minor emergency to see me. I told them not to worry about it. I want everyone who reads this to: file all of your papers and complaints with your local state attorney general, the BBB, and your state's vet board. These people have to be closed down now!