Banco de Oro / BDO Unibank
reviews and complaints

Hi goodmorning BDO!
I loaded my number yesterday worth 400 pesos and unfortunately it got deducted but I Didn't receive anything.
I got an error saying transaction delayed and that i have to wait 1 hr but it's been almost 12 hours now but i am still not getting anything!
It's not a big amount but it still doesn't make sense that i will not get anything after deducting it to my account! Please fix this!

It has been two days I did mobile reload of Php300 using the bdo online banking app account was debited but no load was received. No email confirmation of the transaction.

most of the time na mag loload ako ng enrolled mobile number ko using bdo online magiging unsuccessful transaction pero ma babawasan yung account ko and after a few hours papasok naman yung load sakin pero last night i try to load my mobile number again pero until today wala parin pumapasok na load sakin kahit na deduct sa account ko, na iinis na ako kaka antay sa load. maibabalik paba yun sakin?

Last 6 load (P100 each) transactions were unsuccessful due to delayed services but it was already deducted to my account. until now no load comes yet.

Please refund my P600 load or load my mobile number instead.

I have load 100 pesos and it said to wait for a hour for the load to be successful but its almost 3 hours have passed and I haven't receive any load yet but it was already deducted in my account.

I tried loading my enrolled prepaid number but I didn't received the load. It happened twice now and i'm pissed already. It's been 2 days and I didn't received the load. I hope this would reach them. I tried waiting patiently but now I am really out of patience. Although this is just 100 pesos, sayang pa din siya. Please do resolve this matter. I hope na hindi na ‘to maulit.

I enrolled my boyfriends phone number and have it reload but it was unsuccessful.. It was a smart/tnt mobile number.. Upon checking my balance it was debited but did not recieve any load.

I was debited twice 200 each transaction for my prepaid load.. But the respond is unsuccesful how come it was deducted to my aaccount being unsuccesful status and not credited to my account? Need feedback from you. Thanks

January 22, 2021, at around 6:30ish something in the afternoon I processed to load my number and got an error that it may take for a while and process an hour later. An hour has passed, but no load received eventually my account got deducted, as you can see the status of the transaction was unsuccessful, so no deduction should happen! Please see referenced below:

I made a transaction yesterday to load 1000 php on my number using my savings account. But the load did not push. I tried to wait until today but it never came through

three attempts immediate prepaid load.. transaction delayed please try again by 1 hr if account is not deducted and no load is received 1000 php 1st and second load the last is 30 php...
... ... ...

This are my reload transaction today MA_PMR-[protected] and MA_PMR-[protected] with a total amount of 100 but until now I havent receive any load here until now and as I check my account the 100 pesos was already been deducted to my account please check thank you. Please just load it or return it to my account.

My bank transfer to bpi was unsuccessful last nov 4 and I tried reaching out to your dept. They said that on your end it's successful via instapay but I already provided screenshots as proof like what your representative asked me to do. I've been trying to solve this issue for a month now! We've been filing different cases to reinvestigate but nothing happens! What else do u need from me? Your representatives kept on saying the same thing! 2k might be a small amount for you but I don't care coz I worked for it! I need my money back!

We kindly request for you to check the below transfer.

Issuing bank: Bank of China Hong Kong

Sender name: Griffin Atlas Limited
Acc No: [protected]

Beneficiary name: Josephine Binigay
Acc No: [protected]

TT Reference No: [protected]

BDO case number: S0603141B65D01

According to griffin atlas who spoke to his bank on Saturday morning and today at 10am. The BDO has not submitted the payment back to his account.

The branch manager at SM branch BDO Where my account is held informed me the transfer would be issued back within 24 hours.

Also I would like to file a formal complaint for the informal way of working at the SM branch and in the incompetence of the staff there that are unable to handle transactions of this size and have not been properly educated to do their job.

The bdo has also not replied the BOC or CITI bank via the official channels.

1. After my 2 email to Ms Jessica dela Cruz with NO REPLY, on Oct 1, 2020 @ 11:07am finally endored and informed Ms Manalili to assist us in our loan account.
2. On Oct 1, 2020 @ 12:11pm via email, requested Ms Manalili to furnish us official Statement of Account of our auto-loan for us to fully pay. NO REPLY.
3. On Oct 1, 2020 @ 12:14am via email, requested Ms Kristalyn Garcia to furnish us official Statement of Account for our auto-loan, NO REPLY.
4. On Oct 5, 2020 @ 9:13am via email, PRIMEResult Payment Collection was informed of our request and called us with a commitment to furnish us with a Statement of Account. After more than 1 week, NO RESPONSE. NO DOCUMENT.
5. On Oct 11, @9:15pm via email, followed up again PRIMEResult of the status. NO RESPONSE.
6. On Oct 11, @9:24pm via email, followed up Ms Camille Manalili of the status. NO RESPONSE/REPLY.
7. Today, Oct 13, 2020 I called up your BDO Complaint Hotline to complain the said personnel and Contractor, NO RESPONSE.
8. I dont know if BDO is true to its commitment in FINDING WAYS?
My desired resolution:
1. Impose discipline to Ms Camille Manalili, poor performance.
2. Penalize PrimeResult Payment Collection Agency, poor performance.

Melvin B. Galleros
Complainant - [protected]

On the 25th of august, my bank account got taken over by a member of the bdo staff, they used an iphone which I dont own, they overtake my account, adjust the settings and took p100000 from my account, my boyfriend contacted customer service and told them of the incident, and they locked the account, but it was too late, the money was gone, I went to the bank to see the bank manager to lodge a complaint, he told me I had to wait 1-3 months, if I wait till then, I will lose my house, I will lose my job, can you do anything to speed up this process, I have lost money from this bank before, and the manager said that he cannot do nothing cause its new mangenment, I have evidence and I wish you can help me. My name is carren torres, and my mobile is [protected]

Good day,

I would like to report a fraud case using BDO account. I transact a business with Leah Marie Imperial Amaro last friday August 13, 2020. Bumili ako nang product sa kanya. At first she told me to pay her using Gcash but I refused. Sabi ko bank to bank transaction na lang. So she gave me her BDO ACCOUNT NUMBER [protected]. And I deposited P15, 000 to that bank account. When I verified it the next day at the bank, Hindi pala sa kanya nakapangalan yung bank account. And by that time, hindi ko na siya macontact through phone or facebook. And I realized I was being SCAM.

I am writing to let the management know that a certain person in the name of Leah Marie is victimizing people on facebook using the bank account stated above. I would like to ask your help to contact the person owning the bank account stated above that his/her business bank account number is being used to collect money/scam other people. Kung wala siyang connection sa scammer na si Leah Marie ay dapat isauli niya yung pera ko.

Hopefully matulungan niyo akong ma trace yung may-ari nang account na yan sa taas para maibalik niya yung pera ko. Dahil kung hindi. Kasabwat siya sa mga scammers.

Sincerely Yours,

Russel Acosta
Complainant
Contact #: [protected]

It's the time of pandemic and the consumers safest way to pay the bills / send money is thru online banking. Its a way to help our government and front-liners by staying at home and do transactions online. But lately we are having issues with online banking.

In my case our account got deducted despite unsuccessful transaction in online banking. It's been 3 dyas now and the money is still missing. Only to find out that a lot of consumers are having the same issue. We tried reaching their hotlines but they will only make us wait for hours and no CSR will attend to you in the end. A total waste of time. Their email option is deactivated. No option to message them in FB, website's Contact Us page is under maintenance. We don't know how else to reach them.