The complaint has been investigated and
resolved to the customer's satisfaction
Ballys FitnessClub would not honor my 7 day guest pass

So I just moved from one part of Miami to another and I wanted to try out the local gyms to see which one works for me. I signed up for the free 7 day pass online. I was careful to look at the T&C because I had used another guest pass at the Doral location back in October (I ended up joining Golds after the trial as it was closer to where I was living at the time). According to the terms on the site, you cannot use a guess pass more than once within a 90 day period. As the earlier guest pass was in mid-October and this one was March 6, I was OK as far as complying with this restriction.

The day after I called I got the obligatory intro call from the person who would try to sell me on the club when I made my visit. The person was named Michael was polite enough but he was obviously trying to steer me into personal training sessions. Fair enough, as I understand that this is where guys like him make their money but even if I wanted a personal trainer (which I do not), I am not in a financial position to do anything other than the basic membership.

When I got into the club, the issued me my guest pass. Michael introduced himself and directed me into his office where he proceeded to give me a sales pitch on the different membership plans. I listened politely while dropping strong hints that I was not going to consider anything until after I used the gym a few times and decided that I liked it. He didnt really seem to get the hint. I was anxious to start my workout and finally told him straight out that I wasnt going to buy anything and that I would like to go out onto the floor and start my workout.

At this point Michael dropped the bomb on me that they were not going to honor my guest pass. I asked him why and he first said that it was because I had used a guest pass earlier. After I explained to him that I checked on the web beforehand and that I was indeed eligible for another guest pass as this was a different club and more than 90 days had passed, he switched to an explanation that I had a previous membership with Ballys. It was true that I had been a member back in the mid-90's but I dont see how that would be relevant. It certainly did not state anything about this in the T&C and you would think that being a member more than ten years ago would be looked at favorably if anything.

Regardless, Michael wasnt going to let me work out so I asked to speak to the Manager. A man named Hector at the front desk said that he was the manager and he reaffirmed the stance that they would not honor my guest pass. I told them that I would call corporate to get this all straightened out but it was late in the evening and their office was closed.

I do have another promo offer from MasterCard that is for either two weeks free or 50% off membership. I am going to call the Ballys corporate office as well as MasterCard to confirm the validity of this promotion and come back for two weeks free. I was planning to use this for the membership discount but given how I was treated I am not really interested at giving them any of my money.

The gym seemed to be very busy even at 9PM so my guess is that they aren't interested in any customers where they cant make a quick buck even if that means not honoring offers made by the corporate office. I am also guessing that Corporate doesn't really care about local clubs complying with their policy if they are bringing in the dollars. Ironically, the Doral facility was a lot nicer and the people there did not put on a hard sell at any time while I was there.


  • Ma
    Marc Brachfeld Mar 17, 2011

    Wife signed on for 2 training sessions with one complimentary session. Girl provided the complimentary session before skipping town, moving back to NJ. It took my wife several phone calls to find out that this person disappeared and several more to secure a new trainer.
    My wife took ill and had to cancel training session with this new trainer. Messages left for him to re-schedule but he never returned calls.
    Wife returned to Bally's to clarify training sessions, secure trainer and continue with what she paid for. Training manager declared that it's "been two months since you (wife) last trained so obviously you're not interested". It took my wife two months to try to find a trainer through this joke of a facility! Both Training manager and facility manager were considerably rude and disrespectful.
    Based on reviews of this facility, (certainly wouldn't call it a real gym), numerous people have found this place to employ rude quasi-professionals who believe it more important to look good then practice proper business protocol. Also, this place can use a cleaning.

    0 Votes
  • Ch
    chubba45 Apr 09, 2010

    Stay away from any business that doesn't acccept cash.

    0 Votes
  • To
    TopE32 Jan 21, 2010

    So I went to get a membership at ballys total fitness (PA) and this lady (Manager) told me I could pay cash upfront for the whole year which i decided to do. I went back the next day, and they told me the lady i met the day before quit her job(which i dont believe). So I told this different lady(NEW MANAGER)that i was supposed to get a membership and that i brought cash to pay for it. The new manager started yelling and was in my face saying that you are supposed to pay only with a credit card or a check. And she snatched some of my paper work i brought to get signed in order to get the membership. she was extremely rude.I hope she get fired. NEVER GO TO THE BALLYS near FRANKLIN MiLLS MaLL, PHiladelphia.

    0 Votes
  • Ba
    Barbara Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for a 3 year membership in May08 and told the sales rep that my company was potentially going to change locations and asked him if I would be able to cancel the membership in such an event to which he said yes. Sure enough after only using the gym a handful of times my work situation changed and I have not been able to use the membership since June08. When I have called several times to cancel I was told this was not possible b/c another ballys was less than 20 miles way. I have repeatedly stated the dishonesty on behalf of their sales dept and would like to stop paying for a service that I do not use and that was misrepresented. I have tried numerous times to resolve this issue with Ballys with no resolution. Their position is that I must pay regardless b/c of the contract terms even though the contract was misrepresented to me and I was rushed to sign it. Please assist. Thank you.

    0 Votes

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