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Bakers Delight Holdings
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Bakers Delight Holdings
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1.3 15 Reviews

Bakers Delight Holdings Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Bakers Delight Holdings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bakers Delight Holdings reviews & complaints 15

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1:06 am EDT
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Bakers Delight Holdings Flies on food

I attended the Seaford south Australian bakers delight shop on Thursday 30 August 2023 and saw flies crawling on the food. I told the female attendant there flies inside the cupboard with the food and I will not purchase anything. Really shocking to see. It's next to outside doors so food should be kept covered. I have heard about maggots in food from bakers delight and this is only a matter of time at seaford if food is not protected. Someone could get sick from this. Please fix thank you

Desired outcome: Food to be better protected

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6:07 pm EDT

Bakers Delight Holdings Quality of products

I have been buying from Bakers Delight Dubbo forever , since it has sold the quality of goods has been terrible. The pizzas are that thin even thinner than dominos, bread rolls aren’t as good as before and a few times we’ve gone to buy bread and it’s not baked . I hope they sort themselves out or I’m afraid not only me but others I have spoken too will shop elsewhere

Desired outcome: I would like them to provide the quality of goods that Bakers Delight is known for

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10:58 pm EST

Bakers Delight Holdings manager complaint

I have both heard and seen the manager sleeping and watching youtube video on the computer out the back of the shop, I have friends that work there and they hate having to work there because of one of there managers, I have had a chat to this manager and his name is 'John'.
Some of the things that he does at work should be something that is done in his own time and not in work hours, like come on really a manager sleeping on the job and watching youtube videos... that's a joke.
I have seen the same manager 'John' looking thought my friends bags while shopping at the store or even walking wast the window, I believe he does this to see if they are stealing, which is a form of Assault, and goes beyond personal/professional guidelines.
In a Possible outcome I believe a review of the manger should be looked into, At this store i know that there at younger girls that work there and I'm worried that there bags will be looked into by john, most young girls have feminine products within there bags and I believe that a man thats over 50 shouldn't be the one to take it upon himself to search young girls bags.

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Is Bakers Delight Holdings legit?

Our verdict: Complaints Board's review suggests Bakers Delight Holdings is mostly legit with an 73% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 6% caution is advised. Before engaging with Bakers Delight Holdings, reviewing user feedback and how Bakers Delight Holdings addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Bakers Delight Holdings. Trust, but verify.

Bakers Delight Holdings earns 73% level of Trustworthiness

High Trust Suggestion: Bakers Delight Holdings evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Bakers Delight Holdings. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bakersdelight.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bakersdelight.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Bakers Delight Holdings have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Bakersdelight.com.au appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Bakers Delight Holdings's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 6% of 0 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to Bakers Delight Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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R
5:58 am EDT

Bakers Delight Holdings custard apple slab

my daughter just had a baby
went to the shop to grab some bits and pieces for her
went pass bakers delight thought it would be lovely to have with a cuppa
i was so disappointing spent 7.50$
custard was like a jelly
struggled to find the apple
it was dry and tasteless
this is not right as bakers delight has always been fabulous.
in all the years Whyalla has had bakers delight it was the first time
it was just awful

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5:03 am EDT
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Bakers Delight Holdings margherita pizza

At 6:10pm thursday evening on the 03/10/19 I bought a margharita pizza. I work upstairs in the shopping centre. Started to eat my pizza, half way chewing I found a piece of a screw which is hurting my molars right now on the right side of my mouth. I'm going to see my dentist tomorrow first thing in the morning!

I spat out the chewed hard piece into a tissue and saw what it was and immediately too it back down to the store and spoke to emily the worker. She took a photo and said sorry and offered to compensate me with free food!

I'm definitely going to take this further!

My name is shazia haroon (aka) jasmine
Mobile: [protected]
Email: [protected]@hotmail.com

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6:57 am EDT
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Bakers Delight Holdings ingredients

On 6/9/19 called into bakers delight, west Pennant Hills bought a loaf of bread, two date scones and an apple swirl. The scones had very few dates nothing in the centre. The apple swirl had only very very tiny bits of apple, the bread was alright. The baker here needs to put more fruit into his scones and swirls. We were very disappointed as we always go to bakers delight for our bread

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9:31 am EDT
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Bakers Delight Holdings oval pink iced buns

I brought the pink iced buns on the 28.06.19, I brought 6, when I got them home to have after tea, I took them out of the plastic bag and they were like toast, the staff member who served me should have realised that when she picked them up and put them in the bag, and I was charged full price for these dreadful buns. Very disappointed and disgusted. Regards Belinda Gray.

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12:37 am EDT

Bakers Delight Holdings pornographic image on display at store

Hi there,

I would like to make a formal complaint. I am offended by the pornographic image of a topless woman covering only her nipples at Baker's Delight in Greenwood Plaza, North Sydney. I do not want to see this, and more importantly, children should not be seeing this. In terms of working towards a respectful attitude of women in our society, this is achieving precisely the opposite. It will encourage men and young boys to view a woman by her breasts, rather than other more important traits, such as her character. If we want to put an end to the objectification of women in our society, this is not the way to do it. Please, encourage the proper treatment of women.

Regards,

Greg

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6:44 pm EST
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Bakers Delight Holdings bbq bonanza

Today I purchased a number of products from bakers delight, as my daughter had just been discharged from Hospital and is not permitted to cook or clean for a specific time, one of the products was a BBQ Bonanza Pizza for my daughter, it had a hair baked into the product, this is both disappointing and off putting, I have attached a photo as evidence and hope to have this matter resolved as soon as possible. Thank you.

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6:05 pm EDT
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Bakers Delight Holdings staff member in geelong west store

Hi there!
I am a regular customer at Bakers Delight and I am really disappointed on how I was treated today at your Pakington Street Geelong West store this morning.
I had my son and my puppy with me - I completely understand OHS regarding pets not allowed in stores (fully aware of this) however I was only 2 steps into the store (it is quite an open door store anyway) giving my 5 yr old son money to buy something and I was just about to stand back then the girl very rudely told me I wasn't allowed to come in...I've been in retail for 20 years - there is a way of speaking to loyal customers and there is a way of asking politely. She yelled and quickly shut me down in front of other customers. I didn't get her name as I wasn't close enough to see her badge however she has brown hair and quite short. Her facial expressions were appalling so I told her how rude she was and there was no need to speak like that but she was still yelling out in front of a full store of customers.
I own my own business and I would NEVER ask or speak to anyone like that.
You have lost me as a valuable customer and I will not be entering that store again. Staff like that ruin businesses and reputation. I have no hesitation in telling my customers, friends, etc...about my embarrassing experience!

Regards

Rosie

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6:58 pm EDT

Bakers Delight Holdings promotion bungle

I purchased a sourdough loaf and brioche bun on 29/8/18 to 'Win A Trip For 2 To Paris' However, Jessie the lady serving me, said that they had taken away all the entry cards with boarding pass number cards to submit the online entry - as the competition was over! Yet the promotional poster clearly says it runs until 5/9/18. I submitted a complaint online 30/8 and still haven't heard back from anyone from 'Bakers Delight'

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10:28 am EDT
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Bakers Delight Holdings hungarian roll

Today I was at Bakers Delight Cheltenham. I go to Bakers Delight just about every day to buy a Hungarian Roll, usually at another store or other stores, today was the first time I went to Bakers Delight Cheltenham.
I love Bakers Delight Hungarian Roll, it is crusty on the outside, soft, fluffy and so lovely on the inside. Sometimes I would go to a Bakers Delight around 9am to wait for the Hungarian Rolls to come out of the oven because it is even nicer just out of the oven. Today, around 11am I was at this particular store. Got my Hungarian Roll..jumped into my car... and in great anticipation...dived into the roll... to my greatest disappointment, it was stone cold, there was no crust to speak of... the inside felt like not cooked, it was doughy and I could almost taste the uncooked dough...it was chewy...it was heavy...I know my Bakers Delight Hungarian Roll... every time I eat one...it was yummy, yummy yum.. but today, what a disappointment

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Update by RuthFields
Aug 08, 2018 10:29 am EDT

I look forward to a reply

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2:53 am EDT
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Bakers Delight Holdings the size of the load

I have noticed that the size of a normal loaf of bread has decreased. Really? Why is it we pay more then get less. I had an older size bread loaf which use to fill my kids sandwich holder snugly, now with the new loafs I have room to move. Such a shame that you think this is the way to treat regular customers. I will be telling all my friends and family because no one cares about anything other than making money these days and it is disgusting. My local bakers delight is in Somerville, Victoria.
Really really disappointed.

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6:18 pm EST

Bakers Delight Holdings Stop fly cmb to akl because my son showed tired

[protected] and [protected] were the two tickets Nos
What was happened at the Colombo Airport on 02/02/2017 myself and my son prepared to fly CMB to AKL and this is not first time we travel my son have been travelling last five years and for me last 12 years traveled with SQ Airline
On that day my son didn't sleep well and also not eating well because week before he had a cold and flue and I took him to the doctor, gave him medicine as well. Therefore after Fours traveled to the airport he looks very tired
When the time birding pass your ground staff send my son to see the airport doctor and he comment "Now he is OK but i can say anything farther "
Finally your ground staff force me to go home and fixed another date.
So I have no option I had to go home
So that above decision put me lots of trouble
1.My son unable to attend School In New Zealand
2. I had to pay NZ house rent 450$ extra
3. To fixed another date i had to pay 159400 LKR ticket No6182417452208
Your ticketing staff said Upgraded economy class that why i have pay extra and also taxes as well. But they upgraded only CME to SIN other sector I couldn't find any upgraded class
And At the New Zealand airport lost my one baggage and found after 7 days

Therefore I am request from Singapore airline reconsider what append to me and arrange repayment what i pay extra

Kind Regards
Lalith Wijerathne

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8:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bakers Delight Holdings No prices and reduced quality

Who has had enough of bakers Delight!

I haven't been delighted with their product for months now.
Firstly they no longer display their prices, rolls are not crunchy
Small rolls that cost $1.00 Such a rip off i'm sure they must belong to Leonards chicken outlets as they are rip offs too.

Read full review of Bakers Delight Holdings and 6 comments
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Dianne Mary Thomson
, US
Jul 25, 2023 5:28 pm EDT
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I bought a coffee scroll and a apple scroll from Daylesford Bakers delight was so horrible dry and so small discusting worst cakes I've had from there,won't ever go to that one ever again! Never ever had a problem in Melbourne ever, This happened today 16th Sunday at about 1pm July I dont think they have a good baker working their at all..

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Anika Bailey
, US
May 16, 2023 1:37 pm EDT
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It was not a custard used. No yellowing not even slightly on the bread and there were 3 little ant like things that we could see on the piece i spat out. Royal oak mall branch 10.30am 11 may.

My email is

mrs.anikabailey@gmail.com

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Geoff Geeson
, AU
Oct 15, 2018 3:28 pm EDT
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What happening? ? I always purchased from Bakers Delight and on Friday i purchased half a dozen bread rolls and they where 3-4 the size.
I purchase a couple times a week and will not be going back to you and go to the local bakery.
Thanks
Geoff

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swimmer92
, NZ
Sep 14, 2013 6:36 pm EDT

Just bought 3 things from Baker's Delight in Remuera very disappointed with quality of food. No cheese on cheese and bacon roll, no vegemite in vegemite scroll and pathetic amount of icing on berry scroll. Will not be buying Baker's Delight again.

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Elegant13
, US
Apr 21, 2013 10:30 pm EDT
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The product quality and customer service of the Doncaster East (Jackson Court) Bakers' Delight franchise shop very poor. Staff also very very rude.

J
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john king 70
coobellup, AU
Jul 09, 2012 6:11 pm EDT
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went to coobellup shop this morning, bought 2 cakes custard tart and chocolate eclair bloody stale looking for a place to complain. crap products in lots of shops. dont they check occationally?

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No prices and reduced quality
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