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Bahama Breeze
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1.1 38 Reviews

Bahama Breeze Complaints Summary

1 Resolved
37 Unresolved
Our verdict: If considering services from Bahama Breeze with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bahama Breeze reviews & complaints 38

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9:21 am EDT
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Bahama Breeze Service

I was at Bahama Breeze in Troy MI on June 22,2023. The service that was provided by Donavan was not good. The server did not refill our water, he was not attentive to our table. My godson asked for another drink and ranch dressing and Donavan kept saying it's coming. The drink did not come to the table we were about to leave the restaurant. The whole time we are watching him take drinks to his other tables. We asked for boxes and he brought one box to the table. They kept sitting hot plates in front of the baby and we had to hurry up and move the hot plates to avoid her grabbing them. I'm not sure if the server was high or if he just forgets a lot of thing. When he brought the bill to the table he stayed there the whole time while I was looking over the bill and then was rushing me to pay. I had to tell him give me a minute to look over the bill. The pasta had hair in it however the nice manager took care of that instantly. The food was good. I did leave a tip because I understand that's how he make his money however he did not deserve the tip. I got the impression that he assumed we weren't going to tip.

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12:52 pm EDT
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Bahama Breeze The size of the conch fritters for the price I paid.

I bought food from the restaurant in Oakland Park Florida, 33306 on 6/11/2023 at 3:06:47PM. I bought 2 orders of conch fritters and the Jamaican jerk wings. The food was delicious, nice and fresh. But my only complaint was the size of the conch fritters for that price! They should be much larger than what was served. The restaurant in Plantation order were much larger than this restaurant here in Oakland Park.

Sincerely,

Shawn McCutchen

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12:17 pm EDT

Bahama Breeze Barbeque ribs

Hi, my wife and I had dinner on June 6th at Bahama Breeze on Hwy West 192. I had the BBQ ribs and my wife had the plantain plate, both were very good. However, on my way home, I started to develop a sore throat from the ribs, which turned into a serious cough with phlegm. I had to go to the emergency room at Orlando Health Care on Hwy 27 for treatment on June 9th. I am still coughing. I believe it was the sauce from the ribs that made me sick.

I'm not sure if someone who was sick may have coughed on my meal before it was served, but now I am sick with a cough and phlegm.
The meal itself cost $54.00, and the emergency room visit cost $90.00, plus I had to spend $35.00 on prescriptions at Publix to get them filled.

The service at Bahama Breeze was very good, and the meal was enjoyable. We are local residents and have visited Bahama Breeze frequently. I believe I got sick from something in the ribs, though I'm not sure why.
I was wondering if there is anything you can do to assist with these bills?
Best regards,

Donald Delle Donne
113 Menlo Park Ave
Davenport, FL 33897
[protected]

Desired outcome: help with the Bills and ckeck to see if anyone had a cold or flue that night.

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Is Bahama Breeze legit?

Our verdict: Complaints Board's thorough examination reveals Bahama Breeze as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Bahama Breeze stands out for its commitment to quality and security. Clients considering Bahama Breeze should delve into its customer service record to gauge compatibility with their expectations.

Bahama Breeze earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bahama Breeze achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bahama Breeze. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bahamabreeze.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Bahama Breeze and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Bahama Breeze has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 38 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the bahamabreeze.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Bahama Breeze protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:24 pm EST

Bahama Breeze Not being served in a timely fashion

On 1-28-23 at approximately 1:00pm my wife and myself decided to visit the 5620 W Oak Ridge Rd, Orlando, FL 32819 location and was seated on outside patio when another couple was seated behind us. Upon waiting several minutes for an associate to come to the table to render service to us we were looked over and the couple behind us was serviced. Of course the older couple was of the Caucasian descent while we were of African origin. We’ve frequented the establishment many time even spending our Anniversary there. Upon letting management know the situation I was met with a dumbfounded expression. I cannot express my disappointment in this experience. I will not be returning to this or any other establishment

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10:01 am EST

Bahama Breeze Racist coworker

I need to file a complaint about Korey. Sunday night around 9 PM, I was runner tip share, and korey was on expo. I was standing over by the entrance to the back of the house, talking to some coworkers on the line while korey was on expo. korey is yelling from the expo island, telling me to "speak english" because i was talking to the few members of the line in spanish. he said to "speak english" multiple times in front of coworkers and guests. Miss Lou was at the expo computer while he was yelling all this. When another coworker tried to talk to him and actually talk him down, he told her "shut up, i wasnt talking to you, im talking to her, youre ugly as [censored]!" He tells me "stop talking that 'chika-chika' [censored]." He then proceeded to call me "pale face" multiple times, still in front of the whole line and other coworkers and guests sitting at tables 100 and 101. He then was going around saying "you dont know me, you dont know what ill do." He's threatening me in front of multiple coworkers and others, repeatedly calling me "pale-face." Yelling at me in front of other spanish speakers, to speak english and stop talking that "chika-chika" [censored]. this isnt the first time korey has lost his temper and he is going around saying "you do know what imma do."

Desired outcome: they need to get him out of there

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7:58 pm EDT
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Bahama Breeze Outdoor dining

I attended the Paramus, NJ Route 4 restaurant. My party and I chose the outdoor dining. When we sat down at the table it was not clean, it was sticky on the top and sides. The floor was very dirty and our feet stuck to it. You could actually see the grime on it based on the material it was made of. The silverware was dirty as well. It was wrapped up in the dirty linen napkin. This is my 4th time there. Inside seems ok but outside is disgusting.

Desired outcome: Clean up the place. I work for the BBB, I don't want to cause trouble. May be the kids, you know how they can be.

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7:22 pm EDT

Bahama Breeze Services

Date 24 April 7:00pm

The Manager is very rude to my family.

El manager Michael Wire hicimos una reservation con tiempo y el no tenia la mesas lista para 18 persona

Luego nos Sentaron en una mesa de 12 y y dijeron que las demas personas tenian que sentarse en otro lugar

Se pidio al gerente y el mismo indico que por ser Latinos que nos fueramos si no estamos de acuerdo no quizo atendernos.

Sali llorando del lugar era para celebrar mi cumpleaño con mi familia.

Desired outcome: Nos botaron Bahamas Breeze de kissimme Florida

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11:02 pm EDT
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Bahama Breeze Online Pickup Order

We had an $80 order that was not packaged properly and seeped thru the bag. We did not know and when we picked the bag up, it ripped and all of the order fell on the floor. It's 10:30pm, so dinner is ruined. After calling, we were told we had to pick up all wasted food off the floor, put it in our car and drive it back to them. At that point, they would give us another order. I just wanted a refund and was told no.

The manager named Christin was rude, dismissive and was responding to my call as though she did not care. This is unacceptable. It's the one in Cherry Hill, New Jersey.

I had to call back again to speak to a different manager. I will never order or go here again.

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12:57 am EST
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Bahama Breeze The staff and manager on duty

I had reserve 3 tables for Oct12, 5:30. I called early that day to let them no if we can sit near each other if we can’t all sit they said no problem. I my guest in I entered for my daughter dinner that staff seem very annoyed and also very ignorant. After 20min went past the manger came in never introduced herself in was very rude. It was alot of tables open and because it was a big party she was just being very evil kept saying just sit just sit. I understand we had a big party but we spending our money just like the other people. Placed us far from each other wen it was table available. Worst experience ever. Customer service was very rude which was front counter person that seat you. One of my guest came in late and over heard the staff talking bout my guest.

Desired outcome: And opology. And to come back to restaurant an see better service

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10:35 am EST
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Bahama Breeze Medical Discriminations

No jab "no service" at the Schaumburg Illinois location near chicago.

Drove all the way out there on Monday January third. Made a reservation and when we arrived were told we needed "proof of vaccination" to be served. In other words, "Show Me Your Papers!" My friend who just had surgery was on crutches. They did not even have the handicap entrance shoveled out. She had to risk going up the stairs to enter, luckily nothing happened. Did not see anything on their website informing people about the "forced" vaccination identification. They also did not inform us of it when we made reservation's otherwise would have not drove all the way out there wasting our time.

On top of that he was still trying to force me to wear a facemask after I showed him my medical exempt for it. Was a very disturbing experience. I personally will not be supporting any business forcing people to show "private medically protected" health information. No person should be harassed, coerced and essentially forced to have proof of experimental medical treatments to eat. Very bad business. There was hardly anyone in the place and should be welcoming all customers. Do not see how they can afford to be so picky at the moment. Suppose they will learn the hard way when revenue begins to drop. Appears they are not forcing their employees to get the jab however are forcing customers to show proof of it to be served. Unethical, immoral and disgraceful.

If wise will re-examine the evidence and remove face mask and jab requirements. Or, continue to comply with and "blindly follow harmful orders" learning the very hard way. The powerful free will choice is yours.

Desired outcome: Remove facemask and jab requirements

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Update by Michael_777
Jan 05, 2022 10:38 am EST

Vaccine requirement notification on entrance door.

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11:01 am EDT

Bahama Breeze service at king of prussia

I was there [protected] and sat at the bar at the opening where the bartenders enter, in the evening around 8:15 or so. Once there, there was still the mess from whomever was previously sitting there, which did not get cleaned up until after one half hour passed and I had to mention it to the black bartender who had just come on. The fact that this is not the first time I have come into this restaurant like this, is horrible because why is the bar not cleaned in the are after the patron has left? I also noticed the same two bartenders who does not acknowledge the customer, unless it's of their own kind, just look you in your face and don't even acknowledge you are there with a "I'll be right with you". The colored hair bar tender needs to do more than just pull slips from the register to make drinks. I watched her do that and other petty bs, than help myself and another who came in after me and waited. The service is horrible and they need training. I also was told by the black bald-headed bartender my order would be on him because I was angry and waited for such a long time. that when it was time to go, I paid for my order as he lied. This place is a joke and the manager is just as bad as they all assumed I was with the person I sat next to. Don't assume, ask. They knew I was not there before I came and sat down. I am very dark skinned and can't be forgotten or missed. I want my $32 dollars back for that sloppy service.

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7:19 am EDT
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Bahama Breeze Service very unsatisfactory

During my visit on Saturday the waiter, Lance M., Was very unwelcoming. He did not provide his name upon coming to the table to place the order plus he seem to be not wanting to be at work. This was 11:30 AM Saturday. During the dining when placing the order I asked for conch fitters And Bahama breeze cocktail. When bringing the conch fritters, they were burnt and I asked if another batch could be served. He said no he was very rude and when receiving the bill he had another order on the receipt which was incorrect he informed me and just provided me the difference when I asked for a new receipt he said it's not necessary . I really wanted to have a nice afternoon however he spoiled it and never thanked me for dining with them or actually even came back to check on if things were OK.

Desired outcome: Complimentary gift card

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8:07 pm EDT

Bahama Breeze customer service to go order

Placed a to go order, was told to come within 30 minutes, got there and 45 minutes later still no food, went inside was told they were packing it they will bring it to the car. 15 minutes later nothing. One waitress came to bring food, asked her what was going on with the food, had the worst attitude after making us wait 53 minutes on top of the 30 minutes. So I said you know what just refund the money and left. Never go back again. If you are busy just apologized which is simple and customer service 101.

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11:44 am EST
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Bahama Breeze bar or bartenders

Hello I'm not that big on complaints as I am a restaurant front of the house manager for a different one company. So moving forward me and my wife went to your king of Prussia location to have a few drinks and a appetizer. It was probably like 1030 at the latest. There was not many people at the bar. We sat down kind of took a little while for us to even get greeted. We then ordered two margaritas and we sat there and watched the one young lady maybe make a whole bunch of other drinks beside ours. It took so long that the other bartender ask her did anyone need help and she told us we needed our drinks while the first young lady was washing glasses I'm guessing she was trying to go home which I get like I said I'm in the business. But you have customers waiting for almost 20 mins for just two drinks is terrible service. My wife also it in a shrimp appetizer which the second bartender put in then she seemed to forget that we ordered it because 20 mins went by we had to ask her if it was done and it was probably sitting in the window because she went over and got it immediately after we had to say something. This experience was not good at all seems like they were both distracted instead of paying attention to to their customers and once again I get it that it does get busy. But it was not that many people at the bar so we were very dissatisfied with everything and I don't come in often and I'm not sure if I will again. Like your atmosphere but if the service is like that no thank you. My phone number is [protected] and email address is [protected]@gmail.com.

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3:15 pm EST

Bahama Breeze dining

I submitted a complaint back on October 8, 2019 about my visit on Saturday, October 5th, I submitted my information, but I was not contacted. My visit to the Duluth location did not meet my standards at all. I actually ended up going to get food from Slutty Vegan when we left. The restaurant was crowded because there were several events going on at the same time, and the food seemed rushed. I think the straw that broke the camel's back was that one of your managers decided to tell our party that he was going to take one of the tables that a couple from our party was sitting at and recommended that 6 adults squeeze at a small table. We've been to a location in South FL, which we enjoyed, but I'm not sure that we'll ever return to the Duluth, GA orang other location for that matter. It was just not a pleasurable experience. I

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8:12 pm EST

Bahama Breeze service

I was there 11/29/19 to celebrate my daughter's 8th birthday. we were 6 guest
the server was not friendly or focus . When i was giving the order he was looking somewhere else, we ask for water and we got it after we were done eating our meal.
we had to wait for 1 dish because he forgot to write it.

it was a slow night there were only 3 tables. I ask for small plates for the cake we only got 5 plates with soup spoons.

Even we had to wait 20 min for our check. I love this place, I go here every weekend with my family and my fiends .

sorry to say the service is terrible and i think you'll should groom your staff it looks like they woke up from a sleep, There was 1 waitress her hair was so puffed i think she should wear a hat.

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4:03 pm EST

Bahama Breeze stealing money by adding/increasing the tip amount

On 11/21/19, I met a few girlfriends at Bahamas Breeze for happy hour. Our server was a gentleman by the name of Clifton. Clifton was not very friendly and his service was sub par. He took our drinks and took a very long time to bring drinks or water. It was so long that another server served us because he noticed how long we had been waiting. Long story short, since the service was so bad, we felt inclined to leave a minimal tip. I left #2.. another friend left $3. Later we discovered that the tip amount was increased by $9 and hers was more. We immediately contacted the restaurant to complain. My friend spoke to Desiree and I spoke with Jesse. Although Jesse was very polite, he somewhat downplayed the fact that Clifton stole from us. He said they will investigate, but I was anger at the fact he suggested it could have been just a typo. Please tell how you mistake $2 (one key stroke) for $11 (two key strokes. Jesse assured me that he will make things right, but never once offered a credit of some sort or coupon with a percentage off. I truly didn't feel enough was done for such a serious occurrence. I don't think I will visit that restaurant again. It made me feel they don't take theft as a serious offense.

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8:27 pm EDT
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Bahama Breeze the food

August 24th 2019

Store ID MCOBBZ01
381850

I ordered grilled chicken for my son and i had the jerk chicken sandwich. This is one of the worst food i've ever had in my light. It is an insult to the Jamaican to call it jerk chicken and i am white as snow . I've been sick 5 minutes after eating. I would like a complete refund. This is not usually my style but that was just awful .

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3:17 pm EDT

Bahama Breeze food

I recently went to the bahama breeze and it was my very first time eating at that restaurant. My husband and I were close by and thought we should grab a bite. My husband and I did not like our food. We arent the type to complain or send food back and nothing else seemed too appealing. We even tried ordering something else. We order the lobster shrimp quesadilla that was really good. Restaurant was lovely, enviroment was great we had a pretty nice server. Sorry to complain but I just thought someone should know. Our food was under cooked we ordered jamaican chicken wings and the oxtail meal. I do not have the receipt nor do I remeber which day. It believe it was july either 17th or july 27th.. I do not wish for a refund I just wanted someone to know. I'd give it another go. People make mistakes. If you'd like you can reach me at my email [protected]@yahoo.com.

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9:18 pm EDT

Bahama Breeze lobster and shrimp quesadilla

I at lunch at Bahama Breeze in Beachwood, Ohio today, Sunday, July 14, 2019. I ordered the Lobster and Shrimp Quesadilla and a cup of black bean soup. My order came more quickly then usual which surprised me as I eat at this restaurant at least twice a month and have ordered this before. The quesadilla was cold and smelled unnaturally fishy and strong. I did eat it as I was hungry and had to get home for another commitment. The soup was fine but the quesadilla was pretty bad and I have to say I have not felt well since I ate. I sat at table 407 and my check which included ice tea came to $14.56. I have from time to time noticed that some dishes are completely different depending on who is doing the cooking and wish that there was more consistency in the menus. I generally enjoy eating at this restaurant but my last couple of visits have not resulted in very good meals. Unless something changes I will not be eating her much longer. Cynthia Nolte

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