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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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8:18 pm EDT
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Badoo Can I contact a deleted member

Hello. Recently I have met someone I really like on the Badoo app. We have been talking for awhile and really started liking each other. Two days ago when I went on to talk to her, it said she was a "deleted member" and I am no longer able to message her. Is there by any chance a way you can get blocked or suspended off of Badoo? I don' think she would just randomly delete her account after we have started to have such a close bond and the only way we are able to contacting each other is from Badoo. Also if she got suspended, is it permanent or can she get back on in a matter of a few days? I am freaking out because I might have just lost her and she really meant a lot to me. Also, If she does get a new account, is there any way I can look her up specifically to find her? I don't know how I will find her again if she does get a new account because we just met randomly and don't even live close to each other. Thanks!

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12:27 pm EDT
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Badoo unauthorized credit card charges

I was charged for badoo premium about 15 hours ago. A charge which I did not authorize. I took it up with badoo and they say I 'instantly recieved the benefits of badoo premium'. I have not used any of badoo 6 months premium services or used any 'benefits' in the few hours it has been active. I would like a full refund immediately or else I will have no choice but to escalate the matter. I will fight to the end.

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12:44 pm EST
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Badoo blocked but I haven’t gone against guidelines?

I don't really understand how I got blocked - I followed the guidelines and used no hate speech whatsoever so I don't really get why.

I don't mind being blocked if I had some sort of clarity on why exactly I got blocked and if it made sense? With all due respect, it might helpful to include the reason/s why an account is blocked in the email you send saying we got blocked. Would it be possible to recheck the situation? Thanks.

My login email is loveyourlifexxxgmail.com

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7:26 pm EST
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Badoo fake account

There is a fake account of me and it has been on here, on badoo.com I never made a profile with my name and my pictures on there, I have wrote multiple emails trying to address this problem directly to whoever is in charge of badoo! This is about to get some legal issues involved if my picture and this fake profile does not come down because it is not me and I do not like the fact that no one has reached out to me and it has been months that I've been trying to get in touch with someone fThis is about to get some legal issues involved if my picture and this fake profile does not come down because it is not me and I do not like the fact that no one has reached out to me and it has been months that I've been trying to get in touch with someone.

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Mr. Helpful
Los Angeles, US
Jan 20, 2020 6:12 pm EST

Hi Keti.

It's nice to meet you. Do you come here often?

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1:23 pm EST
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Badoo discrimination

This site blocked me from downloading the app and using the service. I have a lot of people on who really love me on this site. I speak when spoken to so and I Don't bother people so I don't understand why I am being blocked. I met someone from the U.S Military and we had the time of our life so I would like to continue being a member. Why are you blocking me? This isn't constitutional. I spent money on your site as well.

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2:33 am EST
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Badoo auto-top up scam

I bought one week of Badoo Premium and click a button... next thing I know I am charged £29.99 for some stupid credits that I didn't even know I had. So when clicking around, it seemed I used some. So I cannot get a refund... pathetic.

I NEVER PURCHASED THEM, YOU PUT AN AUTO-TOPUP FEATURE on my profile so that when I CLICKED ON SOMETHING AFTER PUTTING MY PAYMENT METHOD IN, I WOULD BE CHARGED FOR IT.

THIS IS FRAUDULENT AND DECEPTIVE.

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10:01 pm EST
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Badoo dating app

Badoo blocked me from their app twice because I'm transsexual mtf. I consider myself female. No matter how I try to log in, I can't. They are transphobic and most of the guys on there wanted to meet this is so Unfortunate. I was really looking forward to merting these guys. I'm going to spread the word about them being transphobic. I've done nothing wrong to be blocked and treated this way. I included pictures showing me trying to login but now blocked.

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1:39 pm EST
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Badoo scamming money

Yes on the 28th November I was charged with a payment of 60 pounds far a service I've never used, I contacted my bank who said because its was a PayPal transaction they couldn't do anything, in the meantime I contacted badoo who said they would refund the payment but wanted me too provide evidence of the payment in my PayPal account which PayPal rightly said they couldn't provide as its private information, so I contacted badoo who have persisted I have too screenshot private information bank statements PayPal information, so apart from contacting trading standards what should I do?

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8:12 am EST
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Badoo bein blocked for no reason

Hi I've been using Badoo for 5 years and suddenly got blocked and I'm not understanding y I always try too follow all rules I need help I love your website and I met lots of new people I would really like too be able too use it again very soon if possible do you guys have a phone number or how do I figure this out will someone contact me or. Am I just permanently blocked

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4:10 pm EST
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Badoo badoo dating site

This man is a scammer, he contacts you and after a month or two of chatting he starts requesting money. I lost big time, but it would be nice to see his profile removed to help save someone else from this romance scammer instead of letting him stalk for his victims. This man is persistent and goes to great lengths to engage in conversation. Please help and remove his profile,

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12:36 am EST

Badoo badoo

This profile is using pictures of my fiancee. We need this removed asap.

https://badoo.com/en/profile/1280313515?uid=1280313515

We found this information via a credit report, and it is clear that the person is using almost 8 pictures to try and pretend they are my fiancee.

Interests are also vaguely familiar but with spatterings of russian alphabet. She's definitely not russion, and isnt a fan of RHCP either so please. Badoo. Do the right thing here.

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11:11 am EST
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Badoo badoo premium service

I paid £79.99 for Lifetime Badoo Premium on the 12th of November 2019.
See evidence attached.

If I try to use the Premium service the App demands that I repeat the payment.

I have complained many times via the recommended channel in the App badoo.com/feedback.

The only response I got was an Email asking me to rate the quality of their solution.
Even though no solution was ever offered.

This looks like either incompetence, some misunderstanding or blatant fraud.

I require the service I have paid for or a full refund.

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Alexander312
, US
Dec 03, 2019 3:01 pm EST
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I didn't know why Badoo block me and what can I do to unblock it
sirlati1@gmail.com

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4:49 am EST
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Badoo badoo app!

There are woman and men who are naked, touching them selves, moaning and doing sexual activities on camera but their lives are still up. You take down my live for "terms & conditions" but I dont be doing anything but sitting in my room talking. Men and fake profiles come inside my live being rude, nasty, vulgar & disgusting! Because I curse at them or tell them a smart remark I get banned? But these white, german, asian, italian & other forign races can stay live and seduce their audience? This is about the 20th time you guys ended my live. The other times I may have been dancing on camera and maybe that isnt allowed (although it was fun clean dancing, not raunchy dancing) you guys still took my page. I have screenshots and video recordings of these women and I have proof of the favortism that you show and give. I dont know who is working behind the scences, but its obvious they have favoritism, theyre racist, theyre hateful, and may be jealous. I sign in with [protected]@gmail.com they take my coins and they never go into my account & they just banned my other profile for no reason.

This will not be the last time you guys here from me! Im sick of the [censored]!

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12:17 pm EST
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Badoo my badoo account was blocked unfairly

I joined Badoo to make new friends and keep meaningful relationship. I was chatting with a guy this afternoon and the next thing Badoo sent me a message that my account has been blocked that i was reported for using it for commercial purpose. pls i am not using it for commercial purpose. pls verify and unblock my account. I have good friends i wont want to lose. Thank you.
You can cantact me via my gmail account ([protected]@gmail.com).

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Update by Florence Ekpo
Nov 14, 2019 7:01 am EST

To be honest with you, I don't the rules I violeted, Pls kind screen shot it to me so that I won't have to make the same mistake again. I was chatting with a guy and he was asking me questions and I was answering. And the next thing my account blocked. So please kindly list out the chats that violated the rules so I won't have to make them again. Hoping to hear from you soon.

Update by Florence Ekpo
Nov 13, 2019 1:10 pm EST

I joined Badoo to make new friends and keep meaningful relationship. I was chatting with a guy this afternoon and the next a message was sent to me that I am using it for commercial purpose which I don't understand. I don't know who reported me and I am not using it for commercial purpose. You can verify my account and unblock me. I have good friends I don't want to loose. You can contact me via my gmail account (ekpoflorence1@gmail.com).

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5:42 pm EDT

Badoo banned account for no reason.

I havent done anything wrong i just dissapointed some gay stalkers that kept bothering me so i told them im hetero and dont want to do anything with them and they reported me and you just ban me and now dont repond to my emails!I want my account back my account is on mail [protected]@gmail.com
im tired of thexe issues get your [censored]ing ban system resolved

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10:00 am EDT
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Badoo badoo account blocked

It's pretty annoying because I have been a loyal subscriber since about 2014 previously my account was hacked by someone I know and they may have said or did some things on my account to make me look bad but it wasn't me I have had badoo for years and never had any problems until now I didn't know it could lead to badoo blocking me from every attempt to make a new account this was actually my go to dating site please give me my account back !

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11:03 am EDT
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Badoo social media

I randomly got a notification email saying that my Badoo account had been blocked due to breaking the sites terms and conditions I would like to know how so seeming i have not been on there. As well as the fact that there was no prior time of Badoo contacting me to try and address/resolve any complaint towards my account. The email associated with the account it [protected]@gmail.com

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11:18 am EDT

Badoo unauthorized charge - badoo premium

Badoo scam

I was charged for badoo premium 2 hours ago. A charge which I did not authorize.

I took it up with badoo and they say I 'instantly recieved the benefits of badoo premium'.

I have not used any of badoo premium services or used any 'benefits' in the few hours it has been active.

Not only have I not used their so-called premium services, they have also cancelled the subscription (a whole 1 month subscription) and are refusing to issue a refund.

I would like a full refund immediately or else I will have no choice but to escalate the matter. I will fight to the end.

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6:19 pm EDT
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Badoo my account was blocked unfairly

This is my account [protected]@gmail.com it was blocked unfairly, can you please investigate and see that was unfairly blocked? I hope that you guys can check my account and be able to get it back to me I will appreciate it so much. If you can send me an email telling me what is wrong with my account to that same email or to let me know that is unblocked that k you [protected]@gmail.com

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Essabea Hamilton
, US
Nov 13, 2019 5:08 pm EST

My account was blocked and I wasn’t told why. This is the 3rd time and when I called some number for assistance the man not only went through the process of supposedly trying to help me he also went through my pictures and began sending messages to my cell phone. I blocked him for doing this now every time I make an account it gets blocked. My profile is basically black so telling me that I have violated is false and if so then prove it because I just found out that if a person doesn’t like you than they can report you and have you blocked with no research or no way to defend yourself. Badoo has not been pleasant for me due to this happening so much and I no longer will use or recommend anyone I know to use badoo. Even the money from my premium was taking. Badoo team is very unprofessional

Badoo
Badoo
London, England, Greater London, GB
Nov 14, 2019 6:17 am EST
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Hello Essabea!

Sorry to hear your profile has been blocked on Badoo.

Blocks can happen when our moderators find that your profile is in violation of our guidelines. Our moderation team thoroughly checks and investigates every complaint made against you before making a decision.

We ask all of our users to follow the same rules which help us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.

However, if you believe your profile has been blocked by mistake, please message us on https://badoo.com/feedback we will double-check this decision for you.

Thank you.
- BadooHelp

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10:28 am EDT

Badoo services offered by badoo and badoo's way of handling blocked accounts.

Badoo, you are a company by people and for people, when someone reports an accounts on grounds that the user is using your app to market or commercialize something . Please investigate the whole conversation. Because the men that keep reporting my account are those asking me for sex or nudes and or sending nudes to me without my consent and when I tell them that if they are asking for sex from me then they should not be surprised if I ask for money and there, mentioning the word, 'money' or saying I'm looking for a sugar daddy gets my account blocked. Where have I mentioned I'm selling sex? Or I offer sex services? Please investigate my accounts all 3 of them and see if I marketted or sold anything. Don't behave as though you are robots.

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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