Badoo reviews & complaints 589
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premium membership unauthorized payment
Last night I got a notification to say I had payed Badoo £119 through PayPal, I did not do this I certainly did not do this knowingly, so I emailed them straight away, woke up to a response saying i cant be refunded, I had previously checked the terms and conditions and it states that I have 14 days to get a refund and I will be charged for any services I use, ( I emailed you within an hour of the purchase!) I didnt use any of your premium stuff, I will pursue this until the end because this is robbery, I hope that the other people I have seen with the same problem pursue the matter and do not let them take your money.
The complaint has been investigated and resolved to the customer's satisfaction.
badoo and hot or not
I already created 6 accounts but all were banned by badoo. I am proud transgender and I even said In my profile "respect LGBT rights". But FYI still banned because I was transgender. I did not send any nudes or talk badly to guys but may be this app is one sided and not giving warning at all cost. I wish most countries in the world will also ban this app so they would feel the same thing happened to us transgender. This is the worst app ever created in cyber world. They like banning transgender and not respecting our rights. Once banned, no more chance to reinstate. Crazy creator should I say. I would never recommend this app ever... All they say is "this app respect the right of LGBT blah blah blah.. still the same banned! Crazy!
The complaint has been investigated and resolved to the customer's satisfaction.
blocking for no reason
I got blocked because of supposedly breaking the guidelines. But when asked (multiple times) how I broke them I'm sent to a page that has the Do's and Donts. I did all the Do's and didn't not do any of the Donts. I thought maybe it was because I had another account on Facebook. But that one got blocked too! I don't understand why my account got blocked in the first place. And I've tried to report issues and say it's a mistake but all I get back is that they'll look into it and after they look into it they tell me I'm forever blocked?!?! Because I violated terms..even though I've had an account for YEARS and have never had an issue before...so angry. I had a really chill date set up and I got blocked before we ever got a chance to exchange actual information 😭😭😭 I did recently move but I did all the verifications...
The complaint has been investigated and resolved to the customer's satisfaction.
I was blocked for no reason ?
Hi Jashy,
If you believe your profile was blocked by mistake, please reach out to our team at badoo.com/feedback, or find the @BadooHelp team on Facebook or Twitter and we'll be happy to take a second look.
Be sure you haven't broken our rules (badoo.com/guidleines) as this decision will not be changed if violations of our guidelines have occurred.
unauthorized purchase of lifetime premium
Yesterday I was using the app and suddenly it did something like a freeze, I tried tapping around but nothing, the screen was frozen, suddenly I received a notification from my bank saying that I just spent 114€ for a lifetime Badoo Premium!
I never asked for this and I can't afford it, I asked directly to the italian support and the answer was just:
"Sorry to hear this but you can't get a refund"
Guys, this is scam to me, I didn't do anything and the money went away instantly, this was NOT AUTHORIZED BY ANYONE and, since this already happened and it happened yesterday 21/07/2019, I want to use my right of withdrawal on this product as soon as possible and I won't accept another "I'm sorry you can't get a refund".
I hope that was an isolated case but I read about so many people having the same problem.
Just to let you know right now I have to buy tires for my car and I DON'T HAVE THE MONEY because an app decided it was super funny to steal 114€ from my bank account.
I want my money back please, in the most friendly way.
The complaint has been investigated and resolved to the customer's satisfaction.
Let me know how you get on as the more people being caught out by this and the more reports authorities receive means an even bigger leg to stand on for us!
It's happened to me and I will not stop at 23.27 i allegedly purchased there premium membership, the time I got the notification and read there terms and sent an email took 23 mins and they want to charge me £119 for that!
So glad i'm not the only one this has happened to! Read the last post on here RE Badoo. That one is mine, this has happened twice to me in the last week. Now your saying this I have absolutely no doubt they set the app to do exactly that, to freeze on purpose to make you tap repeatedly It's unbeleivable. Keep on at them! Good luck!
badoo trading ltd
On two occasions Badoo Trading Ltd have taken unauthorized payments for a lifetime subscription from myself . They use tactical means of screen lagging within their app to make you think your device has frozen, therefore causing you to multiple tap on the screen which results in unintentional purchases of the default (pre-ticked) £119.99 option. I highly doubt that this is not set up to be intentional, but either way, if it is just a poorly written app / technical issues, this is still their responsibility and therefore should refund those caught out in such a way.
The first time this happened, earlier this week they did initially deny my refund request despite this being within consumer rights but eventually did refund me.
This has now happened for a second time. I have contacted them but they have not replied - I have therefore just sent the below email (with all important parts highlighted) which out outlines the full scenario and action I have taken / will take.
Dear Sir/Madam,
Reference to account under email: *************
Further to my recent contact which has not been replied to, please consider this email an official complaint.
I am a registered user of your service. When using your service on 18/07/2019 I was charged an additional fee for a 'Lifetime Subscription' at the cost of £119.99. As you will see from your records, this is not the first time this has happened.
In accordance with trading regulations I am exercising my right to cancel the membership within 14 days. I logged out of the application as soon as this happened and have not used it since, therefore no features have been utilised.
Should you argue that I am not entitled to a refund under the above basis, I would like to draw your attention to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in which it is specified online traders are not allowed to charge for add-on items using a pre-ticked box as this is not classified as ‘prior express consent' nor is it express consent to use my data In such a way, in which case, this is also a breach of GDPR regulations - See GDPR guidance below from the Information Commissioner's Office;
The GDPR is clear that consent requires clear affirmative action, and Recital 32 sets out additional guidance on this:
"Consent should be given by a clear affirmative act… such as by a written statement, including by electronic means, or an oral statement. This could include ticking a box when visiting an internet website, choosing technical settings for information society services or another statement or conduct which clearly indicates in this context the data subject's acceptance of the proposed processing of his or her personal data. Silence, pre-ticked boxes or inactivity should not therefore constitute consent."
Clear affirmative action means someone must take deliberate and specific action to opt in or agree to the processing, even if this is not expressed as an opt-in box. For example, other affirmative opt-in methods might include signing a consent statement, oral confirmation, a binary choice presented with equal prominence, or switching technical settings away from the default.
The key point is that all consent must be opt-in consent, ie a positive action or indication - there is no such thing as ‘opt-out consent'. Failure to opt out is not consent as it does not involve a clear affirmative act. You may not rely on silence, inactivity, default settings, pre-ticked boxes or your general terms and conditions, or seek to take advantage of inertia, inattention or default bias in any other way. All of these methods also involve ambiguity - and for consent to be valid it must be both unambiguous and affirmative. It must be clear that the individual deliberately and actively chose to consent.
As you can see from all the above and additional information below, I did not give prior express consent for Badoo Trading Limited to use the said data (my payment details) to execute a financial transaction on this occasion nor did I give prior express consent to begin a performance of digital content.
After being deleted, my PayPal payment details were subsequently automatically stored following a separate, and intended purchase. Following this, default options & pre-ticked boxes, along with one of the below were a direct cause of the unintended purchase, and as a result, Badoo Trading Limited are wholly accountable to refund paid monies.
(1) Software being purposefully written in such a way as to incite users to execute unintended purchases through means of unethical tactics, or
(2) Software not functioning correctly across the Android platform
Please refer to the below extract of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
Supply of digital content in cancellation period
37.—(1) Under a contract for the supply of digital content not on a tangible medium, the trader must not begin supply of the digital content before the end of the cancellation period provided for in regulation 30(1), unless—
(a)the consumer has given express consent, and
(b)the consumer has acknowledged that the right to cancel the contract under regulation 29(1) will be lost.
(2) The consumer ceases to have the right to cancel such a contract under regulation 29(1) if, before the end of the cancellation period, supply of the digital content has begun after the consumer has given the consent and acknowledgement required by paragraph (1).
(3) Paragraph (4) applies where a contract is cancelled under regulation 29(1) and digital content has been supplied, not on a tangible medium, in the cancellation period.
(4) The consumer bears no cost for supply of the digital content, in full or in part, in the cancellation period, if—
(a)the consumer has not given prior express consent to the beginning of the performance of the digital content before the end of the 14-day period referred to in regulation 30,
(b)the consumer gave that consent but did not acknowledge when giving it that the right to cancel would be lost, or
(c)the trader failed to provide confirmation required by regulation 12(5) or 16(3).
If my request is not dealt with satisfactorily within relevant time frames I shall contact the relevant legal authorities. Thank you for looking into this matter. I look forward to your response.
Kind Regards,
**********
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorised charges
Badoo took 69.9 from my bank account last wek July 9th. As part as their click bait structure and procedure. After talking with them they decided to give me a refund which i got yesterday july 11th 2019. I have not gone to badoo since July 9th as i am worry to judt log in and lose more money. Well this morning july 12th they took AGAIN the friggin 69.99 that they refunded me ! So they scammed me twice in a week with the same thing the one they decided to refund me in the first place !
Im blind and this money was for my fridge until the end of the month. How do you feel stealing food from a blind s man fridge twice in a week ? Bunch of unethical people. Shame on you !
I spend the past 3 days arguying with you and once its sorted i have to do it all over again ! I want my money back TODAY. Im hungry
Dont gibve me your W are som sorry. gibve me back my money i dont want to hear your excuses. I am a loyal custommer who was already buying your products every now and then so why ?
Badoo team . ( Interesting you dont use a name this time like jack or Matthew )
You are wiling to go very far with the lies to try to get yourself out of a very uncomfortable situation. no i have not entered my card details twice on your website. i did it once and then removed the infos myself. I have video evidence of this and all the documents to prove that you store people details and credit card info into your files. The truth is that you steal money from people s bank accout at your will. And read all the complaints i think it is more than clear.
I have left your programme 10 days ago so you are again wrong in all counts. Unprofessionnal unethic and a bunch of liars. Rot in hell. Im not even a part of your community anymore. Its interesting how you proceed though. You take money out of people s bank account a couple of months after they have nade a purchase so basicly you screw up your loyal custommers. You dont do business you steal people, literally.
I have left your website but the way that i ve exposed you to the credit company and other instance with physical evidence print screens and videos be ready to have further problems. Personally im done with you but i think theres people oputthere who awill most probably go further with this and put a definite stop at your bad practice.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear,
I uninstalled your apps before 2 months and never more I was used the same but each two..three days you take from my account some money?
Please, whats going on!
Hi Gorun,
Thanks for reaching out to us.
As explained in your terms of purchase, deleting the app from your mobile device will not automatically cancel any active subscription you may have to Badoo Premium. It will also not automatically delete your Badoo profile.
If you would like to reach out to our team at badoo.com/feedback, we'll be happy to assist you further.
unauthorised charges
I was browsing the people nearby section and clicked like on a lady. That landed me to a page where you cant opt out. Your only option is to click continue. Les than a milli second later i saw a pop up letting me know that i have a message from Badoo and an alert teling me that i had made a bank operation.
That was it just by clicking continue they withdraw an unauthorised charge of 69.99 from my bank account from my visa debit card. I used my card months ago to buy a premium service which i havent complained as i did it on my own and im pretty sure that i removed my visa informations from the site. Today i had zero intentions to buy badoo lifetime premium. They direct you to a page where you have no other option than clicking continue and here you go poorer than you were before going on their catchy site. And their banners say ''Meet honestly '' hahahahaha
I am a blind person using a white cane and that money was for food till the end of the month so you literally opened my fridge door and took my food. Because im blind i cant really go out and find a job to compensate for that lost. But i can go to the media with my white cane that will give you a wonderfull advert,
I want my money back. And not in a month i want it back today. Im hungry
Before you reply with your '' We are soooo sorry please dont. You are not sorry this is how you trick people . thats your methods thats your structure and you know it well. So no apologise, pay me and all will be fine. You have a 14 days policy refund. I have not used the premium features at all I have cancelled the app on my phone immediatly and logged out of badoo immediatly too so there should be no excuse from you. Do not send me to your facebookj team or twittet team we are sorting this out right here.
BTW I sent a message to your custommer service literaly 9 minutes after the unwanted purchase letting them know that i was not interested in buying anything premium. so there should be no excuse from you at all . I ve been buying 3 or 4 times superpowers in the past 2 years so im a good custommer and i cant see why you would steal one of your active custommer.
They ve emailed me they did not want to refund . I had to gey mad a bir and they offered to refund but in 14 days . They knew i would never stop if no refund
about being blocked for no reason
Badoo I am having this problem of bein blocked jus for speaking & I was hoping yall service can jus delete the page yall may have blocked because I only try socialize & make friends I dont understand why I am being blocked. So as a kind person I am asking yall service too just delete my account yall blocked because I have got the same prob as others getting blocked for nothing.
The complaint has been investigated and resolved to the customer's satisfaction.
unethical behaviour surrounding default on mode of automatic top off
Went on Badoo and purchased a 5.99EUR pass for premium, went to see the bill for the premium and in my junk mail box saw an email saying I got billed 39.99EUR for "credits". I never agreed to buy any credits, just the 5.99EUR premium account.
I believe this is due to what I now found out is the default selection of the automatic top off service when you get below 200 credits. This default selection is highly predatory as with me when I bought one service this meant that without my knowledge I also approved to buy a second service.
This kind of behaviour is highly immoral if not downright unethical.
I would like at a minimum to see a refund for this, however, I believe the company should also change the default setting for automatic top off to "off" or "receive authentication each time" as this is a common complaint even on this very website.
It is unfair to consumers that they find this out when they finally decide to pay for services.
My feedback form ID is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized payment and unethical behaviour
I am very annoyed and frustrated as today I discovered that I had been charged for premium service from Badoo without my request of this or authorization. I hadn't even been on the site for years and then out of the blue they sent me profiles of men. I went to look at what this was about and then the next thing I know is that they have taken over £119 out of my Pay Pal account on the 18th June. I tried to look for a telephone number to make a complaint about this but surprise surprise no contact details only email. I then managed to get a contact number for the main admin offices via an American on YouTube. When I called this number they said they did not know a number for the customer service team even though this was the main admin offices in London, I was refused when I asked to speak to someone more senior or a manager and was told she was terminating the call. Very dodgy goings on. How can an admin office not have any contact details for their own customer services team.
I have seen many other similar complaints and do not know how they are getting away with this.
This is shameful activity. It is my statutory rights to be refunded within 14 days as it states but I see that people have not been refunded this. I have put in a complaint to my bank and will be taking this matter further and am going to cancel anything with Badoo. I wish a refund in full and any account with Badoo to be terminated
Soraya
The complaint has been investigated and resolved to the customer's satisfaction.
Hi did you get a refund?
Thanks
badoo app
Hello there
My original badoo account was blocked and I don't know why!
I could not regain access so I made a new account
Now I need to verify my new account with my phone number but it will not let me because my phone number was used to verify my old blocked account!
Please help me regain access to my old account again or tell me how I can verify my new account
Many thanks
Dan
The complaint has been investigated and resolved to the customer's satisfaction.
premium
Had £48 overall taken from me without my consent no phone number to call to get in touch to resolve they are robbers and a disgusting company.
I have emailed by the online form and haven't had anything back from them, I can't afford to pay for something I don't have any idea about let alone use.
If anyone can help please do.
Any solutions?
Many thanks
To badoo,
What you are not understanding again! Is that I didn't sign up to your service. This is becoming so frustrating because you just palm any complaint off with the same spiel.
I have not signed up to your service.
You have taken payments without my authorization.
Therefore this needs refunding.
To badoo,
Unfortunately your customer service doesn't help as you simply repeat the same thing constantly and ignore the fact I've said I didn't sign up to your service.
They are real crook. And they are all we are sorry. If you are that sorry just refund ! Anyways your circus is near the end trus me. You just stole my money not long ago and that was a big mistake. Now we re going all over the media. Dont even bother i will take care of it on y own and that will cost you a l0t more than 69.99 $
badoo
Some how Badoo Premium was activated without my authorization. The app already has my credit information and a payment of 49, 99$ went through my credit. I want my REFUND. These apps are too fricking slick. This is not the first time this has happened. I already uninstalled the application a few weeks ago, I should should not be having to pay 50$ without using the app
The complaint has been investigated and resolved to the customer's satisfaction.
accidental lifetime premium purchase!
I today, by mistake clicked the lifetime premium when messing about with settings trying to delete my account...and with one click it withdrew 2000dkk (300 usd), without my permission!
Normally i get the "would you like to confirm the purchase button" but this time i didnt. Can it really be true, that its so easy to make a 300 usd mistake?! Thats outrageous. I contacted customer service, and all they said was that they cant help me!
that's the worst costumer service i have experienced so far!
Deleted my account and didnt even use the services but they still say, since you have access to them, you cant get a refund...So lame and uncomprehending!
Will definitely not come back with this kind of experience and wont recommend it to anyone!
I have been in contact with the Facebook team, and they havnt been understanding, theyve just told me they cant do anything, but ill try again, and hope for help this time.
Daniel
Found this print from their website in Terms and conditions!
says that i can get a refund if canceled within 14 days!
They perfectly understand whats happening. They are fraudulous people. And it is about to stop
banned account on badoo
My account was banned because my account is "a group or couple" and supposedly this goes against badoo's terms of service. I can tell you, I cleared that terms of service at least 6 times when I set up my account (to make sure I was playing by the rules) and then another 6 times when my account showed up as banned this morning. I even used a text search in my web browser looking for key words associated with groups and couples and found none despite my best efforts. Our profile was for my girlfriend and I and was with the purpose of finding us both new friends and potentially more of things lead that way. There is no sexual content on our profile, no hate, no bigotry, no political or other nonsense. We would like our account back.
Now, if by some chance I missed something on the TOS, then please, re-activate my account so that I have the chance to comply with the TOS. We never once received any warning regarding this issue.
I signed up utilizing Facebook as well, so that also seems to be making contacting Badoo more difficult.
The complaint has been investigated and resolved to the customer's satisfaction.
premium account
The 20.05.2019 Badoo debited 158 francs (144 Euros) from my credit card for a premium account. But I never ordered a premium account! Badoo did it all secretly and against my will. If i hadn´t checked my credit card bill i wouldn´t have noticed. Badoo costumer service told me that they won´t give me back my money, because i should have canceled the premium account within 14 days. But I did not order the premium account in the first place!
badoo not refunding my money from a fake profile that was made
someone made a fake profile with my detail running up my phone billing to over £200 contact badoo support team gave them the evidence they asked me for to be told my money can not be refunded because of complaints on my the fake profile
i dont have badoo i dont use badoo never have been married for 6years 2 kids
when i try to speak with the support team regarding how i can this situation further they started to ignore me not replying back to my emails, badoo is taking people money i see so many complaints about fake profile and money being taken from account i will not let this go till it is fully sorted
The complaint has been investigated and resolved to the customer's satisfaction.
account blocked. badoo
I was having a conversation.with a creep telling so many lies fake profile fake photo so i decided to block but not reported him so then i continued 30 mins later with my other friend then all of a Sudden my Account was locked and deleted..No Email to whom i report this to and the reasons why I was blocked.
Are there instruction how to link the accoun to log in?
The complaint has been investigated and resolved to the customer's satisfaction.
My badoo account suddenly blocked, and i know i havent violated any terms and conditions. and i cannot recover it even after sending an email to your help support. I badly needed to recover my account asap please help!
last login status
I used the badoo site over a year ago now. Met my partner through badoo. Stopped using the app and thought I had deleted it but clearly not.
My partner got a message last night stating I was last logged on 7+ days ago which I really was not as I have never used this in over the year.
This has caused major problems between us and I am seeking to get a private lie detector to prove my innocence which is going to cost over 600.
I need to know why this has stated this on there when this account has not been used?
The complaint has been investigated and resolved to the customer's satisfaction.
badoo premium?
I just saw a charge for $159.99 AUD on my BUSINESS ACCOUNT! (this is the account I use in the App Store for business purposes), there is no way I authorised this payment. I downloaded the app and clicked through it for a bit and then decided it wasn't for me. I perhaps looked at the plans but there is no way in hell I would have signed up for this type of payment. If anything, one cheeky "look who's seen your profile" or something alone those lines.
I have also seen countless other posts about this happening to them. Please tell me you can reverse this charge! This is outrageous.
The complaint has been investigated and resolved to the customer's satisfaction.
Badoo Customer Reviews Overview
Badoo In-depth Review
User Interface and Design:
The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.
Registration and Profile Creation:
The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.
Matching and Search Functionality:
Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.
Communication and Messaging:
Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.
Membership and Pricing:
Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.
Safety and Security:
Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.
Mobile App Experience:
Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.
Community and Social Features:
Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.
Success Stories and Testimonials:
Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.
Customer Support and Assistance:
Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.
Overall User Experience:
Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.
Pros and Cons:
Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.
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Most discussed complaints
Very unhelpful company 25 (opinions to this review) Badoo personal information removal and account deletion 3 (opinions to this review) Subscription 3 (opinions to this review) Badoo account blocked and fee not refunded 3 (opinions to this review) Account blocked 3 (opinions to this review)Recent comments about Badoo company
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I have just had a similar experience. I was charged for Badoo Premium 2 HOURS AGO. A charge which I did not authorize.
I took it up with Badoo and they say I 'instantly recieved the benefits of Badoo Premium'. I have not used any of Badoo Premium services or used any 'benefits' in the few hours it has been active.
Not only have I not used their so-called Premium services, they have also cancelled the subscription (a whole 1 month subscription) and are refusing to issue a refund.
I have discovered not only are they scamming users they are also using fake profiles to lure people to the app. Keep your fake app, give me back my hard-earned money. This is now a personal issue. I will fight to the end for my refund.
Same problem here - just received a bank notification that I've been charged for 30 EUR by Badoo.
Only after logging in I've discovered that I now have some credits on the Badoo account and Premium membership. I never even planned to buy/activate these services nor was I prompted to buy them or confirm activation.
This is purely unacceptable practice on the par with scam websites that collect your data to take advantage of it later.
I request full refund and will immediately delete my account there once settled.
Hi Maksym,
We totally understand your frustration but we can assure you that it's not possible for a payment to be processed without your prior authorisation.
If you were not signed in to your Badoo account at the time which the payment was processed, it's because your Badoo Premium subscription has renewed. Your subscription will continue to renew until cancelled, either via your payment settings or by following the instructions shown according to your payment method.
If you're experiencing any difficulties at all with this, please do message our team and we'll be happy to assist you.
You can email us using the contact form at badoo.com/feeback. Alternatively, you can directly message our support team on social media using the options below:
Facebook: m.me/BadooHelp
Twitter: bit.ly/BadooHelp
Instagram.com/BadooHelp
We sincerely look forward to assisting you with this,
BadooHelp
Hello, I have had an unauthorised payment for a lifetime subscription took out my bank as well. Has anyone had resolution on this as I've contacted badoo with no luck. I'm so angry about this an how they can get away with this...
Hi Wull,
We'll need to look into this further to find out exactly what happened here. Please message us containing your registered email address or phone number and we'll check this for you.
Jake - BadooHelp
Hi, has this been looked yet. I want my money back I not agree to this. Give me my money back... This pure theft. I will not give trust me.
Hi Wull,
Unfortunately, we didn't receive any messages from you here on Complaintsboard but we're keen on assisting you further.
We've sent you a message and hope to hear from you soon!
BadooHelp
I have replied to your mail, came on this complaint board. I did not authorise this and it would not let me cancel it as the option was taken off the screen after me following the proper procedure. I complained within a few hours after noticing the money came out my bank. I have proof of this. Someone contact me I want my money back, I will be going all the way with this THEFT. You really aren't helping yourselves with all this bad press. Give me my money !